|In This Issue
“I’m like everybody else, I watch things on TV.”
— Lou Reed (American musician, 1942- )
|TSC opens prototype “green” store
|LONDON, ON — TSC Stores, the farm and hardware chain, has added two more stores, one outside of its home province, and the other its flagship for a renewable energy facility. Both are indicative of the aggressive expansion track this farm and hardware chain is on.One store, in Winkler, MB, is the second in that province following the opening of a first outlet, in Brandon back in December 2007. While TSC has become a common name among smaller communities in Ontario, the move outside the province has turned out to be a gamble that’s paid off. “The store opened to an unbelievable market acceptance and very strong sales over that weekend,” says Greg Hicks, COO of TSC.
The second store to open – and the 40th in the chain – is in a former RONA location in Collingwood, ON, on the southwestern shores of Georgian Bay. “It was our first-ever retrofit,” says Hicks, “because we like to build them from the ground up.” This one, although smaller than usual, manages to incorporate most of the features of a typical TSC store, but with an important twist.
“It’s the test for our renewable energy strategy. We have a 12-solar panel grid, the first of its kind in Collingwood, to provide power for the store.” Hicks says the 2.4-kilowatt system actually tilts to follow the sun, for maximum efficiency. The store also uses turbines to harness wind power.
Inside the store, a showroom dedicated to sustainable energy features a range of products. But, because of TSC’s rural, farm-based market, the products are tailored for large-scale projects.
“Unlike urban customers, there’s more room, and more opportunity for long-term payback among our farm customers,” says Scott Bennett, director, business development at TSC. A former category manager at Canadian Tire, he’s been spearheading the company’s sustainability program for the past eight months. “For projects of the size we are selling, you need a site assessment,” he says.
TSC has partnered with Solara, a renewable energy company that specializes in assessments and installations. Three other stores – in Orangeville, Owen Sound, and Alliston – are currently being retrofitted to the same sustainability standards.
|Hardlines Conference will focus on successful retailing
|WORLD HQ — What are the success secrets of North America’s top retailers? The home improvement industry will gather to find out at the 13th Annual HARDLINES Conference, Oct. 23-24, 2008.There, the industry’s top executives will learn how TSC Stores added seven stores and increased sales by 40% in one year. They’ll find out how UFA Co-operative has built its farm and hardware business through innovation, new store formats and an acquisition. Vendors and retailers alike will gather to hear how Groupe BMR has reinvented itself from an LBM buying group to a full-service support entity for both hardware and building materials retailers.
Ray Civello, Founder and president of the Civello Salon Spa Group and Collega International, Distributor of Aveda Products, will describe how Aveda grew to be one of the most respected brands in North America, while maintaining a leadership role as a model for sustainable business practices.But case studies from top retailers will be just part the next HARDLINES Conference. Analysis and understanding of the trends driving success – or impeding it – will be central to the Conference experience. Dr. Kyle Murray, Director of the School of Retailing and an Associate Professor of Marketing in the School of Business at the University of Alberta, will join the Conference this year. His research centres around the mind of the consumer, and what motivates them to spend the way that they do.
Anthony Stokan, retail consultant with Anthony Russell & Associates, will once again join the Conference to share his observations of the best – and worst – retailing he has encountered during his travels around the world.
The 2008 HARDLINES Conference will feature today’s leading retail minds. Speakers confirmed so far are: Greg Hicks, CFO of TSC Stores, London, Ontario; Chuck Cote, vice-president, UFA; Ray Griffith, president and CEO of Ace Hardware Corp.; Yves Gagnon, president and CEO of Groupe BMR; Ian Gray, president and CEO of LBMX; and Anthony Stokan, principal, Anthony Russell & Associates.
For more info on this year’s HARDLINES Conference, Oct. 23-24, 2008, call us at 416-489-3396 or click here.
| Can-Save’s kitchen manufacturing catches on with dealers
|BARRIE , ON — Can-Save, the specialty building materials distributor, reports positive response by independent dealers to its new Cabinetsmith kitchen fabrication program. The program has been catching on thanks to a combination of solid construction delivered on time – and intact.Because of their unique, one-off nature, getting a kitchen on time is critical in both new construction and renovation jobs. The Cabinetsmith program features 15 quick-ship door styles that are shipped to dealers within two weeks of an order confirmation, cutting the usual wait time by as much as one-third. As a result, says Dan Clements, vice-president marketing at Can-Save, close to 180 dealers have invested in the program to date.
The program has recently been expanded with more than 20 new cabinet configurations, including cabinets for nine-foot high ceilings. Vanities were recently added to the line as well. (Find Cabinetsmith at www.cabinetsmith.ca.)
| CGC challenges contractors to test their skills
MISSISSAUGA , ON — CGC Inc., the maker of gypsum wallboard and related products, ceiling tile and grid, is sponsoring a “Beat the Pro Tour” for contractors in Ontario and Western Canada this summer. The program is being run through CGC’s gypsum supply dealer customers from July to October.
The Beat the Pro tour pits the pros, one-on-one, in contests at various GSD yards to see who can set the fastest time for a boarding or taping challenge. Professional contractors up for the challenge will compete to set the best time in categories like fastest boarder and fastest taper. Prizes are then awarded from the program’s co-sponsor, DeWalt.
The tour was launched at the London, ON Western Fair Sports Complex, and will stop at 60 locations across Canada. CGC expects participation from more than 2,000 professional contractors.
|Home Depot has its share of “late-night news” dramas
|ATLANTA — Events at several of Home Depot’s stores recently might be better suited for the six o’clock news than the business pages.In the past few weeks alone, a passing bystander discovered an un-detonated pipe bomb in the parking lot of a former Home Depot in Newbury Park, CA. In and around Aurora, IL, thieves have been stealing construction equipment and materials from trucks parked at local Home Depot and Lowe’s stores. And a 51-year-old woman named Mary Stromberg, who had been shopping at Home Depot’s store in Richfield, MN, only blocks from her house, suffered a seizure in the store’s parking lot and subsequently died after being brought to a nearby hospital, according to the Minneapolis Star-Tribune.
The home-improvement giant has received unwanted publicity beyond the police blotter, too. In Waterford Township, MI, a former store supervisor is suing the retailer, under the Whistleblower Protection Act. The 36-year-old Michael Boyer claims the company fired him because he called the police about a burglar instead of confronting or physically restraining the alleged thief himself, according to a report by the Detroit News.
In tough times, brand loyalty matters
|STEVENS , PA — Luxury marketers today face an increasingly resistant consumer, one who is less likely to splurge and is increasingly immune to advertising that's focused on image and prestige. “The fact is today's affluent consumer is hesitant to give a new brand a chance,” says Pam Danziger, president of Unity Marketing and author of the new book, Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience.“It is in tough times like these where marketers are rewarded for their investment in brand loyalty programs. A brand loyal customer is one who buys your brand more frequently and spends more when they do,” says Danziger. But, she adds, only the best constructed and most strategic loyalty programs are capable of encouraging affluent consumers to come back to your brand time and again.
“Over three-quarters of all luxury consumers are members of at least one loyalty program, so these programs have a powerful appeal to ‘affluents’. What luxury brands and retailers need to learn is the key attributes of their brand as viewed by their customers, so that they can design their loyalty program to appeal to their unique customer base,” she says.
Unity Marketing has released a new comprehensive report on brand loyalty called A Trend Report on Brand Loyalty Programs for Luxury Marketers. It offers intelligence about luxury consumers who join luxury programs and how such programs impact their brand choices and spending behaviour. It also includes an analysis of the best practices of the most successful loyalty programs. The report is available for $295. Click here for more info, or contact Pam Danziger at 717-336-1600; firstname.lastname@example.org .
SALES AGENT NORTHERN ONTARIO
Colonial Elegance is looking for a Sales Agent for Northern Ontario. The ideal candidate will sell and promote all of Colonial Elegance’s products to building supply dealers across Northern Ontario.
The territory is already established and has great earning potential. The position includes selling and servicing existing accounts prospecting and adding new clients within the building supply industry. The agent will report to the Sales Director for Ontario.
Commission based position
Please forward resume to
Colonial Elegance Inc
C/O Brant Danard Regional Sales Director
3800 Du Tricententaire Blvd
Fax 514 640 1744
Email : email@example.com
- Strong communication skills both written and verbal
- Working knowledge of Microsoft Office ie Excel Word Power Point Outlook
- Knowledge of Territory and clients
- 3-5 years of experience working as a sales agent at the dealer level
- Proven Sales record
- Ability to work little Supervision
- Vehicle required
HOME IMPROVEMENT BUYER REQUIRED!
DirectBuy, a successful buying group with over 150 locations in North America,
requires an intermediate to senior buyer for its Home Improvement division.
Responsible for the fastest growing category within the company, you are a seasoned
professional focused on aggressively growing this portfolio with unlimited boundaries!
Your negotiating skills and professionalism are well respected by your peers. Strong
vendor relationships with analytical and strategic planning help you execute your
Your knowledge and supplier base will be a natural spring board for you to take on this exciting opportunity.
Your experience should include but not limited to anyone of the following categories
from kitchen cabinetry, windows or doors.
This full-time position is based in the Canadian head office (Toronto) and offers a very
competitive salary along with benefits.
For a confidential interview, please email your resume to firstname.lastname@example.org
MASCO CANADA LIMITED, is one of Canada's largest distributors, manufacturers, and marketers of residential and commercial plumbing products with facilities in London, St. Thomas, Brantford, and Mississauga. Our brands include Delta, Waltec, Brasscraft, and Master Plumber to mention a few. Masco Canada Limited is the Canadian plumbing division of Masco Corporation, one of the world's largest manufacturers of brand name consumer products for the home and family. We have the following immediate opening:
MASCO CANADA – RETAIL SALES DIV., MISSISSAUGA, ONTARIO
RETAIL ACCOUNT MANAGER
Reporting to the Director of Sales, Home Centre Channel, Canada
- Main MCPG Contact with several large retail customers
- Sales plan development for all product lines (Budget).
- Achieve account sales targets.
- Promotional planning and new product listings.
- Daily management of product lines and SKU maintenance.
- Implementation and execution of strategic plans.
- Agency co-ordination on service criteria with assigned customer base.
- Product forecasting.
- Monitor and analysis of POS results by account.
- Plan-o-gram development and implementation.
- Support Director of Sales, Home Centre Channel, on special projects as required.
Secondary Account Responsibilities:
- Competitive and market analysis.
- Monthly reporting on account activity.
- Planning and attending customer trade shows
- Cross departmental business development.
Project Teams or Special projects:
- New store setup captain on assigned customer base.
- Market study on new opportunities.
- Develop and implement new sales opportunities within the assigned customer base.
The successful candidate will have extensive product knowledge and customer relation skills gathered over 3 to 5 years of National or Regional account experience within the Home Improvement sector, along with a post secondary education are required.
Excellent communication skills are required.
Advanced level Microsoft Office skills (Word, Excel, PowerPoint)
Bilingual would be a major asset
If interested, please forward your resume to:email@example.com
or FAX 519-659-1531
TIM-BR MART Northeastern Ontario Dealer Development Manager
TIM-BR MART has an immediate opportunity for a Dealer Development Manager to serve the northeast region of Ontario. This position leverages a strong combination of retail, communication and collaboration skills. From a broad perspective, the role is to serve as the conduit between independent retail Dealers and TIM-BR MART.
Specifically, responsibilities include working with independent retail Dealers to help them strengthen their bottom line and benefit from various programs and services available through TIM-BR MART. An understanding of the independent retailers’ business model, the ability to lead and educate Dealers and their staff, and collaborate with peers across the country to share best practices are imperative.
The landscape of the building materials industry is constantly evolving. The consumer is more informed, the competition is more sophisticated, and the independent retailer needs constant innovation and relevance to stay competitive. Understanding how retailers, contractors and homeowners think and make decisions and an appetite to stay on top of trends and the competitive landscape are vital to this role. Travel and the ability to both use and teach technology tools are necessary.
TIM-BR MART is one of Canada’s largest co-operative building material buying groups. Owned by its members, which represent over 650 locations, $2 billion in purchases and $3.6 billion in retail sales, TIM-BR MART is the buying group of choice for independent retailers, commercial dealers and manufacturers. We do this by combining volume to purchase at the lowest cost, understanding the needs of our Dealers, and providing a menu of value-added services.
Email resume in confidence to: firstname.lastname@example.org
Better Living Products is a dynamic, successful organization that continues to grow internationally and is looking to expand our sales team. Located in Woodbridge, Ontario Better Living Products is an international manufacturer and distributor of bath & shower organizational products to the retail trade, and pioneers of the original award-winning shower organizer The Dispenser TM.
Our plans to introduce a whole new range of European designed unique and innovative products to North America has opened up immediate positions in our sales and marketing department. We are currently seeking to fill the following positions:
National Account Manager to assist us in achieving our aggressive growth plans by managing specific accounts and channels within Canada and the USA. The successful candidate will possess 3-5 years account management experience and demonstrates exceptional interpersonal, communication and analytical skills. Experience with Mass Merchandise retailers is preferred. This is an intermediate position.
Sales Assistant to support us with administrative duties, trade shows, sales analysis, forecasting, planograms, direct marketing campaigns, new product launches and other sales & marketing related projects. Excellent communication and proficient computer skills is required.
Both positions will be based at our world-wide corporate headquarters in Woodbridge, Ontario. We offer competitive wages, benefits and a fun working environment. Please submit your resumé and salary expectations to Camillo Caperchione, Executive Vice President, Better Living Products, Telephone: 905-264-7100 Fax: 905-264-3690 Email: email@example.com
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