BOUCHERVILLE, Que. — Lowe’s Canada has brought its store detailing services in-house with the development of a new team, called the Merchandising Service Team (MST). The program originated with Lowe’s Canada’s U.S. parent, which introduced MST there at the beginning of 2019.
MST teams are responsible for executing resets in all Lowe’s-bannered stores. They are expected to “snake through the store” to carry out bay servicing. That includes ensuring planograms are properly executed and that labels are all accurate. According to Anne-Sophie Konrad, senior director, field merchandising for Lowe’s Canada, the goal is “to ensure a steady pace in maintaining merchandising programs in our stores.”
(Get the full story—what tasks exactly the MST program includes, who benefits and how it will work with vendors—in Monday’s brain-busting edition of our weekly Hardlines newsletter. Don’t be left out! Click here now to try it for yourself!)
