“Why didn’t Hertz invent Uber? Why didn’t Hilton invent Airbnb? Why didn’t Domino’s Pizza invent DoorDash? Because they were focused on their assets and not on what their customers wanted.”
Ken Hughes, internationally renowned retail expert, challenged his audience with these notions at the Global DIY Summit, being held this week in Lisbon, Portugal.
Creating a meaningful relationship with your customers is paramount, he added. “Connecting with your customer is the key to your success.”
Watch for more coverage of this important international event in upcoming additions of our sister publication, Hardlines Weekly Report. Not getting your own copy of HWR? Click here to subscribe.
