Ace Hardware places first in U.S. customer service in our industry: Forbes

Ace Hardware, of Oak Brook, Illinois, placed first in the home improvement category in Forbes magazine’s 2024 customer service rankings, released earlier this week.

Three thousand companies were evaluated by Forbes, who surveyed 201,000 people in the U.S. who provided 4.2 million ratings. Survey participants were asked to rate brands on online and in-store customer service, consisting of “people, speed, services, and resolution.” Ace was the 33rd company on the list. In the U.S., Ace has a heavily-promoted Service Guarantee, in which Ace will deliver for free any item on a shopper’s project list that is out of stock (the customer has to agree to pre-purchase the item).