OAK BROOK, Il. — For the ninth year in a row, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores” in a customer satisfaction survey conducted by J.D. Power. Ace has earned this ranking every year since J. D. Power began surveying the home improvement industry nine years ago.
The J.D. Power study is based on responses from nearly 3,000 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 807 on a 1,000-point scale.