Hand-held scanners in warehouses are standard practice in 2024. One of the data sets they provide is, of course, employee productivity. But Amazon went too far in France in monitoring its employee activity and performance, according to the country’s data protection watchdog, CNIL. It has fined Amazon €32 million ($47 million) for “excessively intrusive” monitoring of employee scanner data.
Amazon, not surprisingly, disagreed and issued the following statement yesterday. “Warehouse management systems are industry standard and are necessary for ensuring the safety, quality, and efficiency of operations and to track the storage of inventory and processing of packages on time and in line with customer expectations.”