Check-ins with staff are important, says management expert Pierre Battah. Be sure to acknowledge your team on a regular basis. This can be difficult for a store manager or owner who’s already multi-tasking and working on the fly. Regardless of whether it’s weekly or even daily, make time do it, and do it in a mindful manner. You don’t have to go deep, just pay attention at the time. But, Battah adds, in the event of a problem or performance issue, don’t be afraid to have, what he calls “the tough conversations.”
(Pierre Battah, management consultant, HR guru, radio personality, and author, is our guest on the latest episode of our Podcast Series, What’s in Store. You can listen free and get notifications of upcoming podcasts by clicking here! Scroll down to see our complete library of episodes.)
