San Francisco hardware store implements escorted shopping to deal with thefts

Trying to cope with “rampant shoplifting,” a long-standing San Francisco hardware store is using a novel technique to cut down on its shrink. It has employees escort customers while they peruse the aisles. Customers must wait at the entrance of the store until an employee is available.

CBS News first reported last week on the severe measures to cut shoplifting at Fredericksen Hardware on Fillmore Street, just a few blocks from San Francisco Bay. The store has been operating since 1896.