Archives

May10_04

 


John Caulfield, Contributing Editor
 vol. x, #19 May 10, 2004

IN THIS ISSUE:
• Lowe’s sets up shop in Brooklyn
• TruServ Corp. makes paint selection easy
• Buyers share tips for getting listed
• Westlake increases warehouse capacity
• Homebuilding boosts BMHC results
• New group targets gypsum dealers for growth
• Rona will standardize formats with Building Box conversions
• Allroc adds Quebec dealer to membership

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HARDLINES IN LAS VEGAS:
Come visit us at the National Hardware Show. We’re at Booth L 224! — Michael
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NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher
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“Thought makes the whole dignity of man; therefore endeavour to think well, that is the only morality.”
—Blaise Pascal
“NOT FOR SALE”: SODISCO BOARD AFFIRMS WHOLESALER’S FUTURE
MONTREAL — After months of evaluation by an international finance firm, hardlines wholesaler Sodisco-Howden Group has emerged with renewed commitment from its primary shareholder, Paribas Participations.The news came during the same shareholders’ meeting where the company’s first-quarter results were announced, results that saw revenues increase 1.7% to $89.1 million during the first quarter of 2004. In that meeting, company chairman Hubert de la Beaumelle announced that, following months of evaluation by RN Rothschild, Sodisco-Howden “is not for sale.”

During the period, the company posted a profit of $199,000, compared with a loss of $394,000 in the first quarter of 2003. Recorded revenues were slowed by a change in billing practice by a vendor from last year; otherwise, revenues would have increased by 6%. The company also continues to strengthen its balance sheet. Bank debt was reduced 11.8% from the same time last year, and total term debt decreased to $12.8 million from $14.5 million.

Thanks to the acquisition of Ace Hardware Canada Ltd., a deal that closed back in February, 2003, Sodisco-Howden’s hardware sales increased by 9%. “We’ve had good support from all the buying groups, and from our dealers in Quebec,” says Jos Wintermans, president and CEO of Sodisco-Howden, “so the increases have been right across the board.”

Wintermans points out that earnings per share gained one cent, after a loss of two cents in the same quarter a year earlier. “And we issued a ten-cent dividend to reward shareholders, which reflects our strong cash flow,” he adds. “We are very bullish about the future.”

QUARTERLY SALES, PROFIT RISE FOR TRUSERV CORP.
CHICAGO — TruServ Corp. reported a 10.4% increase in first quarter 2004 wholesale sales, to $499.4 million. The dealer-owned buying group also saw its profit for the three months ended April 3 hit $2.1 million — a big swing from the $3.9 million loss suffered in the same period a year earlier.Pamela Frances Lieberman, TruServ’s president and CEO, called sales growth “the last piece of our turnaround puzzle.” Perhaps the most remarkable part of the co-op’s quarterly financial performance — and an indication of its renewed stability — was the fact that about half of its sales increase resulted from same-store sales improvements. TruServ distributes to a network of about 6,100 dealers, and the co-op was plagued by defections in recent years during its turnaround.

Lieberman added in a prepared statement that the company’s profitability benefited from an earlier refinancing of its debt, which lowered its interest rate to 4% from 13%. The co-op did not release more specific financial information with this quarterly announcement.

TruServ expects its wholesale sales to continue to grow through the remainder of the year, as the U.S. economy continues to recover.

HOME DEPOT ACQUIRES CONSTRUCTION SUPPLY COMPANY
ATLANTA — As it prepares to share its first-quarter financial information with investors in a few weeks, Home Depot has made its boldest foray to date into the pro side of the business with its acquisition of White Cap Construction Co., a Costa Mesa, Calif.-based dealer and distributor of hardlines and building materials to the contractor trade.White Cap employs 1,720 people and generates an estimated $500 million annually. On its web site it lists 68 branches located in 17 states across the country. Its branches stock 65,000 items, and deliver three-fifths of what it sells to job sites. It will become part of the Home Depot Supply division.

White Cap’s product mix includes tools and equipment (probably its strongest category), hardware, outdoor lighting, paint and work wear. Its yard features such construction materials as concrete, drainage and thermal and moisture protection products for commercial applications, as well as more conventional materials for home building and remodeling.

Home Depot estimates the size of the professional contractor market at $410 billion, and Jim Stoddart, president of Home Depot Supply, called White Cap “a leader in this highly fragmented market.” In a letter to its vendors about this deal, White Cap’s CEO Ted Nark said his company intended to “maintain business as usual,” and sought to assure those vendors that “as we leverage our strengths to grow the business, you business will also grow.”

The warehouse giant has a more personal connection with its newly acquired company, too. Dan Tsujioka, White Cap’s former executive vice-president in charge of acquisitions, was Home Depot’s vp-store operations in the 1980s, and at one point was in charge of opening every one of Home Depot’s new stores in the early stages of the chain’s expansion. He will remain on in a consulting capacity on further acquisitions.

Home Depot expects to complete its acquisition of White Cap within 30 days. It did not disclose the purchase terms, but noted that the deal would add to its earnings.

The connection between the two companies goes deeper than this latest deal. The contractors Home Depot uses to build its stores have had White Cap included among their preferred suppliers for some time, says Karen Haggerty, company spokesperson.

RED GREEN WILL LEND “EXPERTISE” AT HARDLINES CONFERENCE
WORLD HEADQUARTERS,TORONTO — The latest addition to the line-up of personalities participating in the Hardlines Conference Series is also perhaps the most famous. Red Green, star of television’s popular “The Red Green Show,” will offer valuable tips on using hardware — and duct tape — at the Hardlines Gala Dinner on September 8, 2004. The Dinner is just one of the events during the two-day Conference Series, being held in Toronto September 8-9, 2004.Now in its ninth year, the Hardlines Conference Series is an executive-level gathering of North America’s top retailers and vendors. Besides case studies from retail’s front lines, the event features speakers who provide insights into the latest trends shaping the industry today.

The lineup this year includes Jim Inglis, a former Home Depot executive and retail consultant; Joe Scarlett, chairman of the fast-growing Nashville, Tenn.-based Tractor Supply Co.; and Jos Wintermans, president and CEO of Sodisco-Howden Group, which has recently re-positioned itself as a primary force in hardlines distribution in the country.

Hardlines is proud to host the illustrious Outstanding Retailer Awards Lunch, presented by Hardware Merchandising magazine, this year, followed by the Gala Dinner that evening, with Red Green, on September 8.

We’ll be introducing more speakers in the weeks to come, but mark your calendar today for the Hardlines Conference Series, September 8-9, in Toronto. This year, the Conference Series moves to the brand new Renaissance Airport Hotel. For more information, click here or call us at 416-489-3396.

CANWEL TO LAUNCH INITIAL PUBLIC OFFERING
VANCOUVER — This Thursday, May 13, CanWel Building Materials will launch an IPO, offering 5,118,000 shares of common stock to the public. The price has been fixed at $8.50 per share, as the recently renamed company makes a bid to raise more than $43.5 million to fund its growth.CanWel’s initial public offering would place 45% of the company’s ownership in the hands of outside investors. The other 55% will continue to be controlled primarily by the Futura Corp., a company owned by CanWel’s chairman, Amar Doman. Key senior-level managers also own a small part of the company, says Paul Johnston, CanWel’s CFO.

Earlier this year, CanWel recently changed its name from CanWel Distribution Ltd. to CanWel Building Materials. “We wanted a name that better reflects who we are today, who we’ll be in the future,” said CanWel’s president, Tom Donaldson, in a recent interview with Hardlines.

Last year, CanWel generated $542 million in revenue, and around $7.5 million in net income, from the sale of building products from its 13 distribution centers, says Johnston. He confirms that, aside from some debt reduction, the money raised from the IPO will be used to fund acquisitions. “We want to be the dominant building materials distributor in Canada,” he says.

According to Donaldson, the company has a big opportunity to grow, and he observes that the industry is enjoying “a very positive business environment that will continue for quite a while.”

WAL-MART BUYER TELLS POTENTIAL VENDORS HOW TO CONNECT
TORONTO — Don’t expect to see fresh food and produce in Wal-Mart‘s Canadian stores, but like its U.S. counterpart, you can expect just about everything else.That’s just one of the many insights offered by Jim Pilkington, division merchandise manager of home electronics at Wal-Mart Canada, speaking recently to a room full of vendors at the latest Hardlines Meet the Buyers Breakfast Seminar. Pilkington joined fellow merchants from Canadian Tire, Home Depot Canada and Home Hardware Stores Ltd.

While the process for getting listed with Wal-Mart has always been rigorous, its gotten even tougher, he says, as the scandals plaguing companies such as Enron have spurred the business community in general to add more controls. “The approvals and agreement process have been stepped up a notch, and now we have even higher accountability.” However, he added, the company maintains an “open-door policy” for vendors when it comes to airing their own concerns.

Wal-Mart stands behind everyday low prices, which means, for vendors, everyday low cost. “We’re going to negotiate hard price, that’s a given,” Pilkington said. But being well-armed with knowledge of one’s item and category, and how it’s carried in Wal-Mart, goes a long way to building credibility. Also, companies should point out whether their products are already selling well in other channels or in other countries. These factors will earn a potential supplier added points when trying to make contact with the giant retailer.

But if a vendor does make that contact, they’d better be able to deliver. “If you get interest from a buyer, prepare for a wild ride,” said Pilkington, warning that the process “will move fast — believe me.”

MASCO CORP. REPORTS STRONG SALES GAINS
TAYLOR, Mich. — Masco Corp., the multi-product manufacturer and distributor of home improvement products, saw its sales increase 19.2%, to $2.81 billion, in the three months ended March 31. However, the company’s net income rose only 1.2%, to $168 million.The company noted, however, that its financial performance from continuing operations was much stronger. Net income from these businesses was $241 million. Masco is in the process of disposing of several of its “non-core” companies in Europe, which should be completed by year’s end. Masco expects to incur a loss from those divestitures, and took a $76 million after-tax charge to reflect those expectations.

The company told investors to expect higher sales and profit for the remainder of the year.

Masco provided a breakdown of some of its business segments. It reported that sales of cabinets and related products rose 18%, plumbing sales grew by 19%, decorative products gained 28%, and specialty products increased 20%. The company’s Masco Contractor Services division, which installs a range of products for large production homebuilders, saw its sales rise 16%.

The supplier also reported that business from Home Depot, Lowe’s and Wal-Mart, its three largest dealer customers, increased 21%.

TRUSERV ROLLS OUT TRADING SPACES PAINT
CHICAGO — This month, Trading Spaces paint becomes available at participating True Value hardware stores in the U.S. General Paint & Manufacturing, a subsidiary of TruServ, obtained the license for the brand last fall from Discovery Consumer Products.“We already carry top lines of paint, such as EZ Kare and WeatherAll,” said Carol Wentworth, vice-president of marketing, in a prepared statement. “Now, we are adding this nationally-recognized branded paint line for customers who want a top-quality designer paint at an affordable price.”

The new line will be priced below other upscale paint brands, and will include a full line of Trading Spaces accessories, such as paint brushes, rollers, trays and sponges.

DOMAN RESTRUCTURING TAKES SHAPE
DUNCAN, B.C. — Forest products company Doman Industries continues to buy time while it operates under bankruptcy protection. But a new structure is emerging, whereby Doman’s pulp and solid wood assets of Doman would be separated into two new corporate groups. The first is Lumberco, which would hold the lumber assets of Doman. The second is called Pulpco, which will operate as a wholly owned subsidiary of Lumberco. Pulpco would hold the majority of Doman’s pulp assets. Lumberco will take over from Doman as the public parent company.Meanwhile, the unsecured debt of Doman and its subsidiaries, including its pre-filing trade debt, will be compromised and converted to 75% of the equity of Lumberco, subject to cash elections. Secured note holders will have their holdings refinanced in full through a combination of an offering of warrants to the unsecured creditors and a private placement to Tricap.

Existing Doman shareholders will not be entitled to any distributions or other compensation under this latest plan, nor will they have voting rights, but will be granted the option, through warrants, to purchase up to 10% of the shares of the newly formed Lumberco. The warrants would have a five year term.

COMPANIES IN THE NEWS
SAN FRANCISCO — With the onset of Mother’s Day, many hardware retailers have positioned themselves as a destination for gifts. TruServ Corp.‘s website offers products for the handy-mom.” Ace Hardware‘s online offerings are more traditional, but both companies are typical of many hardlines retailers, who have found that half or more of their customers are women.

RED DEER, Alta. — Peavey Industries Ltd. has joined the hardware buying group, Mutual Hardware. Peavey is a privately owned hardware and farm supply retailer with 26 stores throughout Western Canada, and sales of more than $100 million. Peavey is the 22nd member of Mutual, which consists of retail chains, co-ops and industrial suppliers of hardware in Canada.

ISSAQUAH, Wash. — Costco Wholesale Corp. had net sales of $3.56 billion for the four weeks ended May 2, 2004. That’s an increase of 13% from $3.14 billion in the same four-week period of the prior fiscal year. For the first 35 weeks of its 2004 fiscal year, the company reported net sales of $31.35 billion, an increase of 14% from $27.47 billion.

MINNEAPOLIS — Water Industries Inc. had net sales from continuing operations for the third quarter of $5.3 million, up 6.8% from $5.0 million during the same period a year earlier. Net income for the third quarter was $169,000, up from a loss of $53,000.

CINCINNATI – Procter & Gamble Co. reported that third-quarter earnings rose 20%, while sales were $13 billion, up 22% from nearly $10.7 billion a year ago, thanks to strong sales in beauty care, health care.

AVON, Ohio — Henkel Consumer Adhesives has purchased the retail business of Tape Specialties Ltd., which includes the Painters Mate brand of adhesive tapes. Tape Specialties is a Canadian manufacturer of environmentally friendly water-based rubber adhesives.

TORONTO — U.S. industrialist Jerry Zucker, of South Carolina-based InterTech Group Inc., is close to owning enough shares of department store chain Hudson’s Bay Co. to make a takeover bid. Zucker now owns 18.1% of Canada’s oldest company. At 20%, he would be forced to make an offer to buy the entire company.

U.S. MARKET INDICATORS:
Investment in housing construction reached a record high in March, according to the Commerce Department. Total construction spending rose 1.5%, the biggest increase since last July, to a seasonally adjusted annual pace of $944.05 billion from $930.02 billion in February, the Commerce Department said. Private residential construction was up 0.7% to a $507.194 billion rate.
CANADIAN MARKET INDICATORS
Housing starts are expected to remain strong in 2004, reaching 208,500 units, down slightly from 2003 levels but still their second highest level since 1989, according to Canada Mortgage and Housing Corp. Low mortgage rates, economic growth and continued consumer confidence are all expected to contribute to sustained strong levels of housing. Rates are expected to increase gradually over next year and starts are expected to drop to 192,200 units in 2005. Existing home sales this year are also expected to decrease slightly from 2003’s record levels.The value of building permits in Canada fell 4.2% in March, due to a drop in non-residential construction intentions. However, the value of residential building permits was up 4.5% from February, totalling $2.91 billion. However, the value of non-residential permits plunged 19.4% to $1.29 billion, their lowest level since April 2002. On a quarterly basis, builders took out $8.6 billion worth in residential permits, up 14.6% from the same period in 2003. In contrast, non-residential permits fell 7.5% to $4.3 billion.
NOTED…
Hardlines will present the International track at the Industry Summit at the National Hardware Show. Two sessions, “The Key Retailers in Global DIY,” and “Hot Retail Tips and Trends from around the World,” will be offered today and tomorrow at NHS. Click here for more info. — Michael
HARDLINES PARTNERS WITH ONLINE RECRUITER
Hardlines has partnered with canadianretail.com to offer the industry an easy and affordable way to place job openings on the Internet. The program for Hardlines.ca visitors is easy — and specially priced! To post a single job on canadianretail.com at the special price of $150.00 plus GST for 60 days, just click here to Register and Post a Job. Click here to read More about the program.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

FRANCHISES

SALES FRANCHISE AVAILABLE

Exclusive distributorship: EXCHANGE-A-BLADE, an established manufacturer and distributor of power accessories is seeking a dynamic sales oriented individual to take over an existing Ontario franchise with existing accounts with solid growth potential. The candidate must have an entrepreneurial spirit and be comfortable with “hands on” sales and service. Investment required. Financing available to the right person. Training and support provided. Call (519)679-6760, ask for Andy Moncrieff.
 
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HELP WANTED

TIM-BR-MART OntarioMARKETING MANAGER

You are a senior marketing professional with many years of retail and contractor experience. As a team player, you possess strong communication, managerial and interpersonal skills. Strong organizational skills are required for overseeing the budget and critical execution paths. You are a very motivated, ‘hands-on’ individual who will be responsible for developing and executing various marketing programs, including print, radio, television and web media. You will also work with a team of on-site Merchandisers to ensure our stores are properly branded and merchandised. Experience in setting up trade and consumer shows and special events would be an asset.

TIM-BR Mart is the national retail brand for hundreds of building centres across Canada. This management position is dedicated to ensuring that our stores in Ontario project a strong retail image at store level. Your goal is to strengthen the TIM-BR Mart brand in the marketplace.

We offer a competitive compensation package and a pleasant working environment near the airport. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please submit your resume, in strictest confidence, to the Executive Assistant at execassist@timbrmart.on.ca or by mail to 6470 Viscount Road, Mississauga, Ontario, L4V 1H3.

 

SENIOR SALES EXECUTIVE

O.G.C. Inc. Information Systems provides fully integrated POS and accounting solutions tailored for the hardware retail/merchandising and distribution industry, since 1982. The systems are UNIX — LINUX based, and the software is a 4GL programming language.

We are seeking a Senior Sales Executive to develop Western Canada. This challenging senior position requires a seasoned sales executive with proven relationship-building skills, a high degree of integrity, professionalism and the ability to work autonomously.

The ideal candidate must have a strong sales background and a proven track record in the hardware merchandising, building materials industry, combined with the knowledge of POS and integrated accounting software.

Our ideal candidate:

  • Is highly motivated
  • Willing to travel 40% of the time (B.C., Alberta, Saskatchewan and Manitoba)
  • Able to work independently and under pressure
  • Possesses excellent communication and analytical skills
  • Has a university degree with 5 to 10 years professional work related experience


Attractive base salary, commission and over quota achievement bonus, expense account and comprehensive company benefits package. This position is located in Calgary; hiring will be conducted through the Montreal head office. Send resume, relevant accomplishments and salary history by fax to 514.331.2112 to the attention of Yvon C. Beaudet or email yvoncbeaudet@bellnet.ca.

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SERVICES OFFERED


WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCC.net services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

 

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

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SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.50 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL
PHYLLIS NOWELL AT 416-489-3396 OR EMAIL: phyllis@hardlines.ca

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© 2004 by Michael McLarney.
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May03_04

 


John Caulfield, Contributing Editor
 vol. x, #18 May 3, 2004

IN THIS ISSUE:
• Lowe’s sets up shop in Brooklyn
• TruServ Corp. makes paint selection easy
• Buyers share tips for getting listed
• Westlake increases warehouse capacity
• Homebuilding boosts BMHC results
• New group targets gypsum dealers for growth
• Rona will standardize formats with Building Box conversions
• Allroc adds Quebec dealer to membership

* * * * * *
HARDLINES IN LAS VEGAS:
Yes, now that Hardlines has gone truly international in scope, we’ll have a booth at the National Hardware Show. Come visit us at Booth L224! — Michael
* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher
* * * * * *

“No one ever listens to anyone else, and if you try it for a while you’ll see why.”
—Mignon McLaughlin (American writer)
LOWE’S OPENS FIRST INNER-CITY STORE IN NEW YORK
BROOKLYN, N.Y. — Lowe’s Cos. took its first real bite of the Big Apple when it opened a 136,000-sq.ft. store in the Gowanus section of this New York City borough on April 30.Lowe’s has 23 stores in the New York metropolitan area, including one each in North Bergen, N.J., Staten Island and Garden City, N.Y. But its Brooklyn outlet — located at an old postal depot site, according to the New York Times — represents its deepest penetration yet into one of the largest home improvement markets in the U.S. In fact, Lowe’s opened this store with 320 employees, compared with the 175 it usually starts out with, to handle the anticipated customer traffic and sales volume.The North Carolina-based company views the success of this store as crucial to its ability to achieve critical mass in a market where its rival, Home Depot, already has a strong foothold. To that end, Lowe’s has made unusual overtures to the community to establish good will. The Brooklyn store includes a tree-lined esplanade along the Gowanus Canal, and will conduct DIY clinics on Sunday instead of Saturday out of respect for the area’s large Jewish community.

More interestingly, Lowe’s is conducting a contest, with a $10,000 prize, for local artists to submit murals that will decorate two sides of the store. The theme of the murals, according to a statement by the retailer, will be “Brooklyn: My Neighborhood, My Home,” and will depict what the artists believe makes Brooklyn a unique place to live.

TOP BUYERS SHARE TIPS FOR GETTING LISTED
TORONTO — A roomful of vendors got some tips, insights — and blunt truths — last week at the Third Annual Hardlines Meet the Buyers Seminar, held at a hotel near the Toronto International Airport last week.These senior buyers represented the senior buying influences from four of Canada’s leading retail giants. The day started with Joel Marks, director, merchandising — hardlines at Home Hardware Stores Ltd. After giving a brief background on his company, he asked the rhetorical question, “What does a product manager really want? We want a beneficial relationship, one that’s a true win-win.”Marks stressed the importance that Home Hardware, a dealer owned co-op retail distributor with 1,000-plus stores across Canada, places on relationships, pointing out that, unlike some of his competitors, buyers do not move around from department to department every couple of years. Rather, they are groomed to become true experts in their buying category.

Dean Andrey - CTCDean Andrey, category manager for tool accessories and tool storage at Canadian Tire Corp., stressed the importance of innovative products, items that will help Canadian Tire differentiate itself in the marketplace. “We want to be first to market with innovative new products,” he said.

To satisfy that hunger for the new and different, Canadian Tire stays open to new vendors of all stripes. “We have a vendor base of perhaps 2,000 or more vendors, including some of the largest and most well-established companies in the hardware and home improvement industry. But we also deal with some of the smallest, least established companies.”

With the development of Canadian Tire’s Concept 20/20, which expands certain departments on the retail floor of its stores, Canadian Tire offers more opportunities for vendors of décor products to get shelf space, he added.

Karol Hurrell, merchant at Home Depot Canada for department 29, kitchens, said that getting established with the Canadian division can become an effective stepping stone for doing business in Atlanta. If a vendor can learn to manage working with 102 stores in Canada, they are in a good position to present their programs successfully in Atlanta.
(Next week: tips for getting listed with Wal-Mart Canada)

WESTLAKE ACE COMBINES DISTRIBUTION, WILL MOVE HQ
LENAXA, Kan. — Westlake Ace Hardware has combined two distribution warehouses into one, slightly larger operation, also in the Kansas City suburb of Lenexa. It’s a facility that the privately held hardware chain purchased in December, and replaces an existing DC that was built in 1986.So far, Westlake has moved its warehouse/distribution operations into the larger facility, and plans to moved its corporate headquarters into it, too, although the timetable for that is still pending.The century-old company is Ace Hardware Corp.‘s largest member, with some 80 stores in eight states, including Missouri, Kansas and Nebraska.
LARGE WESTERN PRO DEALER REPORTS STRONG GAINS
SAN FRANCISCO — Building Material Holding Corp., one of the largest pro-oriented home improvement dealers in the U.S., reported a 50.8% increase in revenue, to $416.8 million, for the three months ended March 31. The company’s net income for the quarter was $4.2 million, versus $586,000 for the same period in 2003.Robert Mellor, BMHC’s chairman, president and CEO, attributed the gains primarily to strong homebuilding activity and the skyrocketing price increases for wood products.The company was particularly pleased with the results from BMC West, its retail division, which reported a 32.5% jump in sales, to $248.7 million, and 86.7% increase in operating income, to $14.2 million.
GROUPS VIE FOR GYPSUM DEALERS, BUT SALI NOT IN THE GAME
CONCORD, Ont. — The emergence of a new buying group focused strictly on gypsum dealers underlines the growing importance of these dealers. Unlike other groups, that often mix commercial dealers with traditional yards, membership at The Signature Group is comprised exclusively of gypsum supply dealers, says Doug Skrepnek, president of TSG.Skrepnek appears to be on to something: other groups have identified the sector as a powerful one in terms of commodity volumes. Groups like TORBSA in central Ontario have a heavy commercial base of dealers; while CID is the commercial arm — and a fast-growing one — for TIM-BR Mart Ontario.The addition of a specialty installer/dealer to the ranks of Independent Lumber Dealers Co-operative marks something of a departure for that group. Chouinard Brothers/Gibson Building Supplies represents two businesses, a roofing company and a specialty building supply dealer with two outlets specializing in roofing.

Following the retirement of Barrie Sali at the end of 2003 as president and CEO of Tim-BR-Marts Ltd., the Vancouver-based buying group, there were murmurs that he would start a group for GSDs himself. Through five members alone, Tim-BR-Marts is the largest buyer of gypsum in Canada. But Sali tells Hardlines that he’s set up a home office and will devote his time to real estate development. “Am I going to go back into [the buying group business]? I don’t think so at this time,” he says. “I love what I’m doing now.”

At TSG, recruitment has not been aimed at existing members of other groups, which is why membership has been concentrated in Central Canada. “All the big GSDs in the West are affiliated,” notes Skrepnek, ” and I’ve tried to stay away from their loyal members. I didn’t want to disrupt things.”

At least, not yet. Skrepnek wants TSG to become the largest buyer of gypsum in the country and expects the group to top out at 15-20 members by 2006.

TRUSERV LAUNCHES CONSUMER-FRIENDLY PAINT STRATEGY
Chicago, Ill. — TruServ Corp. has developed a program to simplify the color selection process in its stores — and the heart of the strategy is itself a simple one. The new “Color Made Simple” program just cuts the number of colors by half.Color Made SimpleAccording to TruServ, a huge stumbling block to getting the job done is finding the right color. Color Made Simple is a consumer-focused paint strategy that streamlines the color palette and builds on the strengths of the independent dealer to offer service and product knowledge. The new palette consists of 1,107 colors of paint in an eight-foot display. A four-foot display, with a smaller selection of colors, is also available for smaller stores.”We found from extensive consumer research that color is the driving force in purchasing paint, but most consumers are confused by too many color choices,” said Carol Wentworth, vice-president of marketing, in a prepared statement. “So, we’re offering a very comprehensive collection with fewer colors.”

The Color Made Simple program includes removable “peel ‘n place” paint chips, which consumers can take home and test on their walls. It also includes an idea center that provides cards with color combination recommendations for various rooms, including a photo of a room and three coordinating color swatches.

RONA HARMONIZES FORMATS WITH BUILDING BOX CONVERSIONS
SCARBOROUGH, Ont. — Rona Inc. recently completed the conversion of six Building Box stores in Ontario. That brings the number of Rona big boxes in Ontario to 15. While the ones outside the Greater Toronto Area, such as Cambridge and Windsor, are considered to be money-makers, the re-branding is expected to help all the big box stores benefit from the growing awareness of the Rona name in English Canada, and bring GTA stores up in profitability within the coming years.The Building Box switch will be a thorough one. The conversions will adopt the full Rona Home & Garden format, putting an end to the extensive assortments that were the signature of the Building Box stores. SKU counts will be reduced and streamlined to match supply coming out of Rona’s own warehouse, and to maximize on potential price breaks. Product switches will include more emphasis on Rona’s own private label, for everything from locksets to plumbing. A typical Rona Home & Garden carries about 40,000 SKUs.Meanwhile, the 14 Réno-Dépôt stores in the province of Quebec will remain unchanged. They were the first big box home improvement stores in that province, and retain a very high acceptance in that market. “It’s in the best interests of our customers and our stores to leave them the way they are,” says Sylvain Morissette, director of communications for Rona.

One newly converted store may find some tough competition — from another Rona Home & Garden. The two stores, in Toronto’s east end, are practically right around the corner from each other, but that doesn’t faze Rona’s vice-president, store operations for Ontario, James Jones.

“Right now, there’s no need to close any of these stores,” he says. “Both stores will thrive and grow their market share.”

He points out that the existing Rona store has enjoyed high double-digit same-store sales in the past two years, putting its volumes just about on par with its neighbour. Both stores will continue to co-exist as a hedge against five Home Depot stores that are located in the area.

The process of harmonizing assortments in the newly converted stores should be completed by December 2005, says Jones.

MANUFACTURING, DISTRIBUTION UP FOR G-P
ATLANTA — Building products manufacturing and distribution continued to deliver good news to Georgia Pacific in the three months ended March 31.G-P’s manufacturing and distribution segments reported operating income gains of $263 million and $58 million, respectively, versus an operating loss of $17 million on the manufacturing side during the same period in 2003, and only a $3 million gain from distribution last year.”Demand for building products remained very strong,” said Pete Correll, G-P’s chairman and CEO. His company has also benefited from skyrocketing wood products prices: plywood was up 52% in the first quarter compared to last year, oriented strand board rose 115% and softwood lumber was up 12%. Correll said that G-P also enjoyed a 40% increase in the sale of its Dens brand gypsum panels.

In the quarter, G-P negotiated a deal to sell its distribution division to Cerberus Capital Management L.P. and some of that division’s senior-level managers. Georgia-Pacific expects the transaction to result in net after-tax proceeds of approximately $780 million, which will be used to reduce debt.

In the quarter, sales from the building products distribution division rose 44.4% to $1.264 billion. Manufacturing sales increased 34.9% to $1.652 billion.

As a corporation, G-P reported consolidated sales of $5.222 billion, a 17.7% gain over first quarter 2003 totals. The company’s net income was $147 million, versus a loss of $30 million. These totals included results from G-P’s consumer products, packaging, and paper and pulp divisions.

COMPANIES IN THE NEWS
HONG KONG — You read about it first in Hardlines, of course, but Ace Hardware Corp. held an official opening of its first international buying office here last week. The new operation, called AGD Asia Ltd., reflects the growing importance of offshore sourcing by retail companies, and is intended to be Ace’s base in Asia to source products for the co-op’s international retail members.ATLANTA — Last week, Home Depot CFO Carol Tomé reiterated the company’s forecast that sales will grow 10%-14% in fiscal 2004, while earnings will rise 7%-11%, excluding the impact of an accounting change. Including the impact of the change, per-share earnings will rise 7% to 11% on sales growth of 9% to 12%, Tome said during a presentation at a Lehman Brothers conference. New stores are expected to generate 6% sales growth, while same-store sales are forecast to be up 3%-6%, she said.

VANCOUVER — Forestry giant West Fraser Timber Co. posted earnings of $27 million on sales of $541 million for the first quarter of 2004, compared with earnings of $11 million on sales of $487 million in the first quarter of 2003. Earnings and EBITDA increased, despite a much stronger Canadian dollar versus the comparative period in 2003. First quarter earnings also include a $10 million pre-tax, non-cash charge related to the expensing of share options.

CALGARY, Alta. — Allroc Building Products Ltd. has added a new dealer to its ranks. Carrière Lefebvre is a Montreal-based GSD, and the latest Allroc member in the province of Quebec. Already strong in the West (it has 47 dealers west of Ontario), Allroc has its eye on the East for expansion. “We need a stronger presence in Atlantic Canada,” says Bob Hancock, vice-president of Allroc.

PRINCE RUPERT, B.C. — Tyee Building Supplies, a building center in this northern community of British Columbia, has become the latest independent in Western Canada to sign with Rona Inc. The former member of Irly Distributors becomes the 24th Rona-bannered store in the province, and the western-most Rona dealer in the country.

TORONTO — At its AGM last week, Sears Canada gave more clues to its previously announced desire to populate power centers (see Hardlines passim — Editor). Called Sears Village, clusters of smaller Sears specialty shops, they’ll be part of a strategy to reclaim market share in high-growth areas of the country that may not support a traditional mall. The retailer plans up to eight such Village stores by year’s end, and anticipates that there’s room for hundreds more in the future. Sears is owned 54% by Sears Roebuck & Co. in the U.S.

MISSISSAUGA, Ont. — Remington Products has relocated to the headquarters of its new owner, Rayovac. The company will now be known as Rayovac Canada Inc. The new address is 5448 Timberlea Boulevard, Mississauga, Ont. L4W 2T7. (905-624-4448 or 1-800-268-0425)

STE-MARIE, Que. — Maax Inc., one of North America’s largest makers of bathroom fixtures and accessories, reported sharply lower profits and revenues for its fourth quarter. Earnings fell to nearly $3.4 million, compared with a profit of $6 million a year earlier. Net sales in the period fell almost 8% to $142.8 million from $154.7 million, due mainly to the impact of the stronger Canadian dollar compared with the U.S. dollar. For the entire fiscal year, Maax profits fell to $34.4 million from $36.6 million, while annual sales rose to $642.2 million from $616.9 million.

MISSISSAUGA, Ont. — The Canadian Retail Hardware Association has moved offices. They’re still in the same building, but with a new suite number: CRHA, 2121 Argentia Road, suite 404, Mississauga, Ont. L5N 2X4. (905-821-3470)

MONTREAL — Tembec‘s second-quarter consolidated gross sales were $887.2 million, up from $857.8 million in same period last year. Tembec generated a net loss of $93.1 million, a swing from net earnings of $34.2 million a year earlier.

IN MEMORIAM
Michel Merineau, formerly real estate director at Rona Inc., died suddenly in his home in Ste-Julie, Que. on April 24. Merineau was a veteran of the company since 1981. Before his position as real estate director, he was development director, and was personally responsible for the initial expansion of Rona beyond its home province of Quebec. He is survived by his wife Diane St-Pierre and his daughter Gabrielle.
PEOPLE ON THE MOVE
Germain VoyerAt Roland Boulanger & Cie ltée, Germain Voyer has been appointed general manager. Reporting to company president Guy Boulanger, Voyer will look after the implementation of the strategic plan, support the realization of business opportunities and participate in the development of the next generation of managers. Voyer brings to Boulanger his expertise in both manufacturing and distribution in the building materials trade. (819-358-7210)Kim Whitehouse has joined Ajax, Ont.-based Ideal Industries Canada. At this manufacturer and supplier of electrical and datacom connectors, tools and test equipment headquartered in, he’ll serve as national retail manager. (800-527-9105, ext. 580)
U.S. MARKET INDICATORS:
Sales of new homes in the U.S. reached record levels in March, with 1.228 million units at an annual rate being sold, says the Commerce Department. The surge reflects low mortgage interest rates and an improving job market. Single-family home sales rose 8.9%.Durable goods sales increased by 3.4% in March, says the Department of Commerce. February’s order levels were also revised up, with the gain for that month now standing at 3.8% instead of the original estimate of 2.5%.
CANADIAN MARKET INDICATORS
Consumer demand for big-ticket furniture and home electronics gave a shot in the arm to large retailers in February, according to Statistics Canada. However, overall sales for large retailers actually fell 0.6% to just over $7.5 billion, following a 3.3% surge in January.Retail sales were stronger in February, says Statistics Canada, rising 2.3% over the previous month, and advancing at their fastest monthly rate in more than six years. Surging auto sales, combined with strong gains in the clothing, furniture, general merchandise and food sectors, led total retail sales to new heights.In February, wholesale sales edged down 0.3% to $36.8 billion in goods and services, says Statistics Canada. This is the third decrease for wholesalers in the past four months. As in the previous month, February’s decline was largely attributable to the motor vehicles, parts and accessories sector. Excluding that sector, sales rose 0.4%.
NOTED…
Two delegates at our Third Annual Meet the Buyers Breakfast Seminar won tickets to sessions at our upcoming Hardlines Conference Series. Andy Moncrieff, regional sales manager for Exchange-A-Blade, and Rick Houghton, regional sales manager for Fiberbuilt, won passes to our opening session, “Lessons in Leadership,” with retail trainer customer relations expert Donald Cooper (a $149 value!!!). Congratulations, and thanks to everyone who came out to join us! — Michael
HARDLINES PARTNERS WITH ONLINE RECRUITER
Hardlines has partnered with canadianretail.com to offer the industry an easy and affordable way to place job openings on the Internet. The program for Hardlines.ca visitors is easy – and specially priced! To post a single job on canadianretail.com at the special price of $150.00 plus GST for 60 days, just click here to Register and Post a Job. Click here to read More about the program.

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FRANCHISES

SALES FRANCHISE AVAILABLE

Exclusive distributorship: EXCHANGE-A-BLADE, an established manufacturer and distributor of power accessories is seeking a dynamic sales oriented individual to take over an existing Ontario franchise with existing accounts with solid growth potential. The canidate must have an entrepreneurial spirit and be comfortable with “hands on” sales and service. Investment required. Training and support provided. Call (519)679-6760, ask for Andy Moncrieff.
 
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HELP WANTED

TIM-BR-MART OntarioMARKETING MANAGER

You are a senior marketing professional with many years of retail and contractor experience. As a team player, you possess strong communication, managerial and interpersonal skills. Strong organizational skills are required for overseeing the budget and critical execution paths. You are a very motivated, ‘hands-on’ individual who will be responsible for developing and executing various marketing programs, including print, radio, television and web media. You will also work with a team of on-site Merchandisers to ensure our stores are properly branded and merchandised. Experience in setting up trade and consumer shows and special events would be an asset.

TIM-BR Mart is the national retail brand for hundreds of building centres across Canada. This management position is dedicated to ensuring that our stores in Ontario project a strong retail image at store level. Your goal is to strengthen the TIM-BR Mart brand in the marketplace.

We offer a competitive compensation package and a pleasant working environment near the airport. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please submit your resume, in strictest confidence, to the Executive Assistant at execassist@timbrmart.on.ca or by mail to 6470 Viscount Road, Mississauga, Ontario, L4V 1H3.

 

SENIOR SALES EXECUTIVE

O.G.C. Inc. Information Systems provides fully integrated POS and accounting solutions tailored for the hardware retail/merchandising and distribution industry, since 1982. The systems are UNIX — LINUX based, and the software is a 4GL programming language.

We are seeking a Senior Sales Executive to develop Western Canada. This challenging senior position requires a seasoned sales executive with proven relationship-building skills, a high degree of integrity, professionalism and the ability to work autonomously.

The ideal candidate must have a strong sales background and a proven track record in the hardware merchandising, building materials industry, combined with the knowledge of POS and integrated accounting software.

Our ideal candidate:

  • Is highly motivated
  • Willing to travel 40% of the time (B.C., Alberta, Saskatchewan and Manitoba)
  • Able to work independently and under pressure
  • Possesses excellent communication and analytical skills
  • Has a university degree with 5 to 10 years professional work related experience


Attractive base salary, commission and over quota achievement bonus, expense account and comprehensive company benefits package. This position is located in Calgary; hiring will be conducted through the Montreal head office. Send resume, relevant accomplishments and salary history by fax to 514.331.2112 to the attention of Yvon C. Beaudet or email yvoncbeaudet@bellnet.ca.

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RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

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HARDLINES™ the electronic newsletter hardlines.ca
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Apr26_04

 


John Caulfield, Contributing Editor
 vol. x, #17 April 26, 2004

IN THIS ISSUE:
* AHMA Hardware Show: small is beautiful
* Canadian Tire loves Target
* Ace Hardware appoints Griffith COO
* B&D enjoys strong year-end profits
* Home Depot’s latest Hawaiian store to help natives
* TruServ Canada targets dealer growth
* California needs more wood
* Canucks decry latest U.S. softwood ruling
* Ireland’s leading chain wants to double business
* BMR re-banners Matco stores

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher
* * * * * *

“He who goes to law for a sheep loses his cow.”
— Spanish proverb
AHMA HARDWARE SHOW: “A BIT LIGHT”
 AHMA Hardware Show 2004CHICAGO — Filling only 200,000 sq.ft. of space, the inaugural AHMA Hardware Show received mixed reviews from exhibitors and visitors alike.This new show, which is owned and operated by the American Hardware Manufacturers Association, replaces the National Hardware Show, which moves to Las Vegas next month. The AHMA broke off its partnership last year with Reed Exhibitions to go it alone in Chicago. But even compared with last year’s event here, the show was less than half the size.

However, that small size meant, for some, a more manageable show, one that made key buyers more accessible given the absence of many major vendors. Buyers, in turn, were likely to find more and smaller suppliers representing, in many cases, some true innovation and new product opportunities. Exhibitors included many firms that had not previously exhibited at the National Hardware Show, although many of them were not traditional hardware/home improvement companies, and looked better suited for a housewares show.

According to the AHMA, Home Depot, Lowe’s, Menard’s, Ace Hardware, Do it Best Corp. and True Value were among the 15,000 visitors at the show. The show also managed to attract a number of international buyers — from 15 countries that included South Africa, Germany, the U.K., China and Chile.

To its credit, the AHMA spared no expense in staging the show. It sponsored a lavish opening reception for buyers and exhibitors and a special reception another night for international attendees and exporting exhibitors. A seminar schedule offered insights on everything from selling hardware on the internet and international retailing, to other management and merchandising-oriented topics.

CANADIAN TIRE WANTS TO BE TARGET OF THE NORTH
MARKHAM, Ont. — Canada’s leading hard goods retailer wants new products to help it stand out. That was just one of the messages delivered by David Roussy, senior vice-president marketing, Canadian Tire Retail, speaking recently to the annual general meeting of the Canadian Hardware and Housewares Manufacturers Association.Roussy spoke about the importance of hardlines to Canadian Tire, a mass merchant that sells everything from patio furniture to automotive supplies. In total, hardware comprises almost one-quarter of Canadian Tire’s business, at $1.4 billion annually.

“We want to differentiate through new, exciting exclusive merchandise,” he said, noting that his company, which has more than 450 stores across the country, has the resources to excel at style and design. Those elements are part of the company’s efforts to better appeal to the female customer, a prime target of Canadian Tire’s newest “20/20” store concept.

Remarking on the increasing competition of the Canadian retail landscape, Roussy called retail “more intense” than ever. Wal-Mart Canada and Loblaw’s now hold about 20% of the entire Canadian retail market, he said. He went on to quote his boss, Canadian Tire president and CEO Wayne Sales: “In retail, there are only winners and losers. There’s no room in the middle.”

Canadian Tire sees itself fitting in alongside that competition as a retail winner by emulating Target Stores in the U.S., which brings a higher-end approach to mass merchandising to compete alongside Wal-Mart there.

Canadian Tire believes there’s room for only one mass merchant (Wal-Mart) but does see room for two or three other companies in the middle, or “hybrid” zone, Roussy explained. He sees Canadian Tire fitting in there. By being relevant and unique, it can be the “Target of Canada,” he said.

HOME DEPOT STORE IN HAWAII WILL HELP AID NATIVE RESIDENTS
HILO, Hawaii — Home Depot has signed a 65-year lease with the Department of Hawaii Home Lands to build a 130,000-sq.ft. store on department land here that is expected to generate more than $12 million in lease revenues over the first 25 years of the agreement.The Associated Press and Pacific Business News report that the store, which will employ 200 people, will provide the agency with funds that will go towards improving the quality of life of native Hawaiians. As part of this deal, Home Depot and the Department will renegotiate the terms of the lease after 25 years.

Home Depot broke ground for the store last week, following a ceremonial blessing. The giant retailer currently operates six stores in Hawaii, but this will be its first in Hilo. It’s scheduled to open in December.

ACE HARDWARE PROMOTES GRIFFITH TO COO
OAK BROOK, Ill. — Ace Hardware Corp., the dealer-owned buying group, promoted Ray Griffith to the positions of COO and executive vice-president. The 50-year-old Griffith will oversee the co-op’s day-to-day operations, including its retail development, company stores, advertising and marketing. He also has responsibility for Ace’s paint divisions, logistics, 15 distribution centers and support for its 4,800 dealer members.A 10-year veteran of the co-op, Griffith had been Ace’s executive vp-retail since 2000. He’s also held merchandising and operations posts. Before joining Ace, he was president of Coast-to-Coast, which became part of TruServ when ServiStar and Cotter & Co. merged several years ago.

Griffith is traveling on business in Asia and unavailable for comment. But Dave Hodnik, Ace’s president and CEO, said in a prepared statement that Griffith was responsible for much of the co-op’s recent retail successes. Last year, Ace surpassed the $100 million mark in net income for the first time, increased its wholesale sales by 4.3% to $3.2 billion, and paid out a record $102 million in patronage dividends to its members. During the year, the co-op implemented nearly 4,000 new product displays in its dealers’ stores, and increased its total retail square footage by 10%.

In 2004, during which it will celebrate its 80th anniversary, Ace expects to add 80 stores and increase the total retail selling space within its dealer network by 1.6 million sq.ft. This year, the company will also open a one-million-sq.ft. distribution center in Sacramento, Calif., to support its west-coast growth.

TRUSERV CANADA UNVEILS PROGRAMS AT LATEST MARKET
WINNIPEG, Man. — The recent Spring Market for TruServ Canada was the showcase for a number of new programs, and the official introduction of the co-op wholesaler’s new “growth team.”A number of programs, which have been either introduced or enhanced through the acquisition of Growmark‘s retail business last summer, have been evolved into “store-within-a-store” concepts as a way of folding these programs efficiently into the existing businesses of TruServ dealers. These programs include Pet Junction, an extended line of pet foods and supplies, and HWC — Hardworking Canadians — a workwear program available to all of TruServ’ banners.

The emphasis on these programs is part of TruServ’s efforts to define the future of the independent hardlines retailer, one that figures heavily on the spending power of the female shopper, says Bill Morrison, president of TruServ Canada.

“Value continues to be an important part of the business for our dealers, so we’ve also had a lot of emphasis at the market on our ‘Red Hot’ deals,” Morrison says.

These special buys reflect large-quantity purchases that are made available to the dealers on a rapid-delivery basis. “It gets around having to plan out their purchases by six or nine months,” he adds. Red Hot specials at the latest market included fertilizer and bird seed.

Finally, a renewed commitment by TruServ Canada to help build the businesses of its members was underlined by the reorganization of its management team into new business development — under vice-president Tony DiEmanuele — and sales and operations, which concentrates on development for existing dealers — under vice-president Ray Falkenberg. Falkenberg’s team of district managers will help dealers understand and utilize the latest programs coming out of TruServ to help them, in turn, build sales.

IRELAND’S DOMINANT DIY CHAIN PLANS TO DOUBLE BUSINESS
CHICAGO — Woodie’s DIY, a chain of 17 successful home centers, plans to double its business, according to Ray Colman, CEO. He addressed members of the Worldwide DIY Council at the group’s midyear meeting held here April 17.Ireland, with more than 1.6 million households, is a prime DIY market, he explained. 80% of Irish families either own their homes or are purchasing them. Woodie’s is opening two stores this year and five more next year. Stores range in size up to 50,000 sq. ft., though a number are 30,000 sq. ft. Colman explained that the Irish government has put a cap on store sizes, restricting them to a maximum of 60,000 sq. ft.

With an inventory of 30,000 SKUs, Woodie’s includes housewares and decorative items to appeal to women. Its female customer count has doubled over the last few years. Decorating accounts for 29% of sales; gardening, 27%; DIY, 22%; home and housewares, 13%, and building materials, 9%.

To bring in more female customers — and it’s getting twice as many as it did some years ago — Woodie’s inventory now includes everything from picture frames and decorative items to housewares and big Christmas decorative sections in season. It also runs how-to clinics for women, teaching them how to decorate, become a DIYer, improve their yards and gardens, etc.

The company recently installed a new, upgraded POS system, Colman reported, and spends a lot of time and effort on developing its people. “Customer care is our constant concern,” he explained. To encourage customer service, the chain recently has concentrated on recruiting mature personnel, as it finds older employees understand customer service and are enthusiastic in offering it.

More information about the Worldwide DIY Council can be found at www.wdiyc.org.

BMR WILL REOPEN ITS MATCO RAVARY STORES
MONTREAL — The Matco Ravary stores purchased last year by members of Le Groupe BMR are being overhauled and will begin re-opening this week.The former Matco stores have all been re-branded BMR-Matco and the first will re-open in Beloeil, on the south shore, on April 28. The hybrid name, says BMR president Yves Gagnon, reflects the strength of the Matco Ravary chain in the Montreal market, where BMR has not previously had a significant presence.

Of the six stores, which had sales of about $60 million throughout the Greater Montreal Area, one, a small, 3,000-sq.ft. outlet on property not owned by the chain, has been closed down. The others are slated for renovation over the next two or three years.

As part of its renovation, the former Matco outlet in Blaineville will also have a 25,000-sq.ft. warehouse added to it, which will be used to supply the other former Matco stores.

OTTAWA BALKS AT U.S. SOFTWOOD TERMS
OTTAWA — A letter signed by organizations representing about half the Canadian lumber industry warns that U.S. conditions for settling the softwood dispute are not acceptable. Under the terms of a draft by the U.S. Commerce Department, full right of arbitration on provincial forestry reform would rest in the hands of Washington.A policy bulletin issued by the Commerce Department would empower it to arbitrate whether provinces have restructured their timber pricing (stumpage fees) to satisfy U.S. rules. Such conformity would re-open doors to the U.S. market, without the burden of duties and taxes. Those penalties have so far cost Canadian mills about US$2 billion on softwood exports to the United States.
CALIFORNIA’S TIMBER NEEDS FILLED BY OUTSIDE SOURCES
SACRAMENTO, Calif. — America’s largest state — and its most active housing market — currently draws between 70% and 80% of the lumber it consumes annually from other states and overseas. That is an almost total reversal from 1988 when, according to the state’s Forest Products Commission, about 75% of its lumber came from in-state production.In its first-ever “State of the Industry” report, the commission — which is funded solely by lumber producers and whose board includes officials from Roseburg Forest Products, Georgia-Pacific and The Collins Co. — notes that logging in the state has fallen by 60% over the past 15 years, and that 1.66 billion board feet of timber were harvested last year, down from 4.67 billion board feet in 1988. During this period some 15,000 logging-related jobs have been lost in the state.

“Overregulation is devastating rural communities, shuttering family-owned businesses and hurting those who practice responsible, sustainable forest management in California,” said Donn Zea, the commission’s president.

The Commission attributed the sharp decline in harvesting to two primary factors: a near-elimination of harvesting trees on government land (which has fallen 90% since 1988) and increasing regulatory red-tape that makes it harder and excessively expensive to responsibly harvest trees on privately-owned lands. Environmentalists have argued previously that mechanization has had as much to do with logging job losses in the western U.S. as environmental laws.

The timing of the release of this report probably isn’t accidental, as the U.S. Forest Service is advancing a plan to triple logging in 11.5 acres of national forests in the Sierra Nevadas, and is pushing to log beetle- and drought-ravaged trees that are still standing after the record number of wildfires in Southern California last year.

Indeed, the commission contends that the decline in harvesting on publicly owned land is what caused those fires because government policies prevent their maintenance.

COMPANIES IN THE NEWS
SACRAMENTO, Calif. — Ace Hardware officially opened its latest regional distribution center this past weekend. The million-sq.ft. DC in Placer County sits on 82 acres and carries an estimated $45 million in inventory and serve some 375 Ace retailers in Northern and Central California, Nevada, Hawaii, the Pacific Rim and Asia. It replaces a facility in nearby Rocklin that Ace outgrew a couple of years ago.

ATLANTA — Home Depot is now carrying cut flowers in about 200 of its stores, along with live goods. A limited test last winter is being expanded to other stores in the chain, in conjunction with local florists, such as FTD.

HOFFMAN ESTATES & TORONTO — Sears Roebuck reports that it lost $20 million in its first quarter ended April 3, compared with a profit of $192 million a year earlier. However, its counterpart in Canada, Sears Canada, saw its 1Q revenues rise 3.8% to $1.331 billion, from $1.282 billion for the same period last year. Same store sales increased 8.1%.

Lincolnshire. Ill. — Fortune Brands Inc. saw its 1Q profits jump 40%. Strong consumer demand, favorable currency-exchange rates and cost-saving initiatives were all cited as contributing to the rise. Net income was $139.7 million, up from $99.5 million a year earlier.

MISSISSAUGA, Ont. — Masonite International Corp. has reported a 36% increase in first-quarter profit on sales that were up 16%. Net income was $27.7 million, up from $20.3 million, on sales that climbed to US$468 million from US$402.2 million during the same period a year earlier.

GLENVIEW, Ill. — Illinois Tool Works enjoyed a sales increase of 17% in its first quarter, to $2.71 billion. Net income rose to $290.2 million from $195.4 million, while income from continuing operations increased to $290.0 million from $199.5 million a year earlier. ITW completed 10 acquisitions in the quarter, representing $250 million of acquired annual revenues.

BOISE, Idaho — Boise Cascade Corp. reported first quarter 2004 net income of $63.5 million, compared with a net loss of $27.5 million in first quarter of 2003. Sales in first quarter nearly doubled to $3.5 billion, compared with $1.9 billion a year ago. Sales increased primarily because of the acquisition of OfficeMax in December 2003, but were also aided by strong product prices in Boise Building Solutions. The quarter’s results include a pre-tax gain of $59.9 million, from the sale of 79,000 acres of timberland in Louisiana. Before this special item, the company posted first quarter 2004 net income of $26.9 million.

GREENSBORO, N.C. — Oakwood Homes Corp. has sold substantially all of its operations and non-cash assets to Clayton Homes Inc., a subsidiary of Berkshire Hathaway Inc., for $372.5 million in cash. The asset sale was approved by the Company’s creditors pursuant to applicable bankruptcy law. The sale proceeds and substantially all assets not sold to Clayton were conveyed to a liquidation trust for ultimate distribution to the company’s various constituencies as described in the company’s final amended plan of reorganization, under U.S. Bankruptcy Court for the District of Delaware.

B&D REPORTS HUGE QUARTERLY PROFIT GAINS
TOWSON, Md. — Black & Decker, the power tool manufacturer, saw its profits from continuing operations jump 69%, to $74.3 million, during the three months ended March 28, over the same period a year ago. The company’s quarterly sales rose 16.4% to $1.09 billion.Nolan Archibald, B&D’s chairman and CEO, noted that the company’s margins during the quarter increased two percentage points. He attributed much of the company’s sales gains to a recovering economy and the strength of its DeWalt professional line of tools. In fact, power tools and accessories accounted for 63% of the company’s revenue, which appears to have weathered the decision by Home Depot, one of B&D’s major retail customers, to give more shelf space to its own Ridgid tool line.

B&D also saw sales from its Hardware and Home Improvement segment grow 14% in the quarter, with revenue from Price-Pfister brand faucets and bath accessories increasing 20% on the strength of Lowe’s taking on that line chain wide. During the quarter, B&D added to this segment through its acquisitions of Baldwin Brass and Weiser Lock, which are currently being integrated into B&D’s Kwikset security hardware business, which itself is in the process of being restructured to reverse soft sales. In the quarter, that restructuring resulted in $20 million in savings, and the company projects the total savings for the year could be $45 million.

The integration of the new companies into this business is expected to yield a $40 million improvement in operating income in 2005 and 2006 combined.

PEOPLE ON THE MOVE
Denise Goodchild has left TIM-BR Mart Ontario, where she served as supervisor, marketing and communications. She’s moved over to The Mibro Group, where she’s been appointed key account manager, reporting to Steve Jones, vice-president sales. (416-285-9000)At the recent annual general meeting of the Hearth, Patio and Barbecue Association of Canada, the members of the 2004 board of directors were presented: John Vukanovich of Selkirk Canada in Stoney Creek, Ont., was named president … Fred Robinson of Crusoe Sales & Marketing in Barrie, Ont., was elected treasurer … Patrick Bourque of Maritime Fireplace Ltd. in Moncton, N.B., is past president. The following members have joined as directors: Marc-Antoine Cantin of Stove Builder International in Quebec City; Chris Barker of Union Gas in Toronto, Ont.; and Louis Olsacher of Enbridge Gas Distribution in Ottawa. (705-788-2221)
U.S. MARKET INDICATORS:
The price paid for materials to farms, factories and refineries, climbed 0.5% in March, reports the Labor Department. Excluding volatile food and energy costs, the Producer Price Index increased by only 0.2%.
CANADIAN MARKET INDICATORS
The composite leading index rose by 0.7% in March, after upward revised gains of 0.6% in January and February and 0.5% in December.The Consumer Price Index rose 0.7% in March, over the same month a year earlier. This 12-month increase was identical to the increase in February, which was the smallest since December 2001. Between February and March 2004, the CPI rose 0.3%, pushed up in large part by higher gasoline prices.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Wal-Mart, Home Depot, Canadian Tire, Home Hardware and more! Hardlines will host its third annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.
HARDLINES PARTNERS WITH ONLINE RECRUITER
Hardlines has partnered with canadianretail.com to offer the industry an easy and affordable way to place job openings on the Internet. Recruiting for good employees using the Internet is now the preferred method for all types of retailers. The results are fast, efficient and very effective. Instead of exposure for just one day, advertisements on the Internet are posted for a full sixty (60) days. The program for Hardlines.ca visitors is easy – and specially priced! To post a single job on canadianretail.com at the special price of $150.00 plus GST for sixty (60) days, just click here to Register and Post a Job. Click here to read More about the program.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

FRANCHISES

SALES FRANCHISE AVAILABLE

Exclusive distributorship: EXCHANGE-A-BLADE, an established manufacturer and distributor of power accessories is seeking a dynamic sales oriented individual to take over an existing Ontario franchise with existing accounts with solid growth potential. The canidate must have an entrepreneurial spirit and be comfortable with “hands on” sales and service. Investment required. Training and support provided. Call (519)679-6760, ask for Andy Moncrieff.
 
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HELP WANTED

SENIOR SALES EXECUTIVE

O.G.C. Inc. Information Systems provides fully integrated POS and accounting solutions tailored for the hardware retail/merchandising and distribution industry, since 1982. The systems are UNIX — LINUX based, and the software is a 4GL programming language.

We are seeking a Senior Sales Executive to develop Western Canada. This challenging senior position requires a seasoned sales executive with proven relationship-building skills, a high degree of integrity, professionalism and the ability to work autonomously.

The ideal candidate must have a strong sales background and a proven track record in the hardware merchandising, building materials industry, combined with the knowledge of POS and integrated accounting software.

Our ideal candidate:

  • Is highly motivated
  • Willing to travel 40% of the time (B.C., Alberta, Saskatchewan and Manitoba)
  • Able to work independently and under pressure
  • Possesses excellent communication and analytical skills
  • Has a university degree with 5 to 10 years professional work related experience


Attractive base salary, commission and over quota achievement bonus, expense account and comprehensive company benefits package. This position is located in Calgary; hiring will be conducted through the Montreal head office. Send resume, relevant accomplishments and salary history by fax to 514.331.2112 to the attention of Yvon C. Beaudet or email yvoncbeaudet@bellnet.ca.

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PRODUCTS OFFERED

Reiker


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SERVICES OFFERED

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

**********************************************************************************

SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.50 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL
PHYLLIS NOWELL AT 416-489-3396 OR EMAIL: phyllis@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2004 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Nancy Wright, Circulation Manager: nancy@hardlines.ca
Phyllis Nowell, Sales Manager: phyllis@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $229 (Canadian subscribers add $16.03 GST = $245.03 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $36 (Canadian subscribers add $2.52 GST = $38.52). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Apr19_04

 


John Caulfield, Contributing Editor
 vol. x, #16 April 19, 2004

IN THIS ISSUE:
* Lowe’s supports growth in Southeast
* OBI sees growth in China, Russia
* Ace Hardware gets push by Sodisco-Howden
* Wal-Mart expands Supercenter in Japan
* Rona adds Western dealers, harmonizes Ontario stores
* Nordstrom moves into décor

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher
* * * * * *

“The foolish and the dead alone never change their opinion.”
— James Russell Lowell (1819-1891)
LOWE’S TO SUPPORT SOUTHEAST GROWTH
WITH FLORIDA OFFICE
MOORESVILLE, N.C. — Lowe’s says it will open a regional office in Pensacola, Fla., to support its store expansion in Florida, Georgia, Alabama, Louisiana and Mississippi, which the company refers to as Region 23. The retailer did not say when this office would be operational, but noted that it would employ about 13 associates.In its 2003 annual report, Lowe’s stated that its goal in 2004 was to add two divisions, bringing the total number of divisions to five. With the addition of these divisions, Lowe’s will increase its number of regions to 22 from 19 and its number of districts to 150 from 135. Lowe’s goal is to maintain a ratio of approximately 7-8 stores per district manager and 50-60 per regional vice-president. Lowe’s plans to increase its store count nationwide in 2004 by 140, to 1,090 units.

Lowe’s currently operates 61 stores in Florida, and is building seven stores and a distribution center in the central part of the state that are scheduled to open this year.

MENARD’S, 84 LUMBER ENTER DO IT BEST TERRITORY
Menard'sFORT WAYNE, Ind. — Two of America’s largest home improvement dealers have announced plans to open stores in this town, best known, industry wise, as headquarters of the buying group Do it Best.Pennsylvania-based 84 Lumber will spend $1.75 million to build a 12,000-sq.ft. store here on a site that will include 36,800 sq.ft. of storage buildings. 84 Lumber will begin construction in this site in June, and expects to complete the store in September.

According to the News-Sentinel, a local newspaper, a local development group has obtained a commitment from Menard’s, the U.S. industry’s third-largest dealer, to build the retailer’s third store in this market. It will be a $7 million, 225,000-sq.ft. home improvement center on 16 acres. The Menard’s construction, which should begin by year’s end, would be part of a larger redevelopment of a 102-acre property, which would include the razing of an old Sears store.

The Menard’s outlet will be located in Fort Wayne’s southeast quadrant, whose households’ buying power equals $33.6 million, second only to the southwest, according to a recent survey by Chicago-based research firm MetroEdge.

ACE EXPANSION, INVESTMENT WARD OFF
SODISCO-HOWDEN NAYSAYERS
MONTREAL — Aggressive rollout of the Ace Hardware banner, now licensed to Sodisco-Howden Group, and a multi-million dollar systems investment, are just a couple of the initiatives Sodisco-Howden is taking to grow its business — and ward off negatives from the industry.The full-line national hardware wholesaler is currently in something of a “quiet period,” as it awaits the recommendations by international finance company NM Rothschilds as to its future. Sodisco-Howden’s largest shareholder is Les Participations Paribas, a French company, whose chairman, Hubert de la Beaumelle, has to turn over his seat on the board, according to French securities laws. Paribas has been looking for a buyer, and Sodisco-Howden’s president and CEO, Jos Wintermans, has had to keep running — and growing — the company under these uncertain conditions.

However, several acquisitions over the past years have managed to shore up the company’s position, everything from Weber Supply‘s retail business in Central and Eastern Canada and Smith-Barregar in British Columbia, to the home improvement business of Marchands Unis in Quebec. Then, last year, Sodisco-Howden paid $15 million to buy out of the operations of Ace Hardware in Canada.

Sodisco-Howden continues to promote the Ace name. There are now 43 stores in Quebec that have converted from one of Sodisco-Howden’s retired banners such as Novico. In addition, about 40 Do-it center dealers, who are also confronting the retirement of that banner in Canada, have also agreed to sign on with Ace. Add in another 60 dealers, many of them co-bannered buying group members, especially from TIM-BR Mart Ontario, and the wholesale distributor expects to have 200 Ace dealers in Canada by year’s end.

The initiatives seem to be working. Sodisco-Howden’s business through its Western DC, Smith-Barregar division, is up 30% last year, and significant inroads have been made to secure more business from key dealers in British Columbia, such as Dick’s Lumber in Burnaby and Slegg Lumber, based in Sidney, which has five outlets in the province.

In addition, Sodisco-Howden continues to invest in the business. Most recently, a program is under way to implement an enterprise resource planning system (ERP), a state-of-the-art DC operational system by JD Edwards “to get the whole company on the same platform,” says Wintermans. “We’re expanding, we’re going forward. We’ve stopped playing defence. We’re playing offence now.”

OBI EXPECTS STRONG GROWTH IN CHINA, RUSSIA
COLOGNE, Germany — One of Europe’s largest DIY retailers anticipates modest expansion in the domestic German market, but strong results from expansion into China and Russia. Harald Lux, president of OBI AG, spoke with Hardlines in an exclusive interview, stressing the importance of emerging markets for the chain.While the 480-store company gained 7% in sales in 2003, to $6.2 billion (5 billion euros), growth in Germany has been slower. The market there remains soft, although signs of a turnaround are emerging. And the DIY sector is rebounding faster than other retail sectors, says Lux. New stores there have largely been replacements of smaller stores with larger ones in existing markets.

Since entering China in 1998 with a central warehouse and offices, OBI now has nine stores there, and has grown to four regional offices. But Lux says the potential for that market is tremendous: his goal is to have 19 stores in China by the end of this year, expanding to 24 stores by the end of 2005, and increase that number to 100 by 2010.

To facilitate this growth, OBI last month has appointed one of its senior merchants, Markus Maus, as COO of OBI’s Chinese operation.

Another strong market for OBI is Russia, where the retailer has installed two stores so far, both of them in Moscow. While economic growth and consumer demand are strong in this city, that growth is not yet being reflected in other parts of the country. But “Moscow is phenomenal,” says Lux.

St. Petersburg is also being considered, and Lux expects to break ground on a store there very soon, for an opening in early 2005.

NORDSTROM EXPANDS HOME DÉCOR LINES
SEATTLE — Nordstrom, the toney clothing store chain, is in the midst of converting many of its outlets’ gift departments into areas for home décor and accessories.The San Francisco Chronicle reports that 63 of Nordstrom’s 92 stores are selling such products as beds, side tables and area rugs where porcelain figurines and chinaware previously had been displayed. Products in the updated departments range from a $10 blue champagne flute etched with arabesques to a $185 petite chandelier with beaded pink roses.

In the fall, the mix will shift to leather club chairs and ottomans from Mitchell Gold.

By making this move, Nordstrom puts itself in more direct competition with specialty dealers such as Pottery Barn and Bed Bath & Beyond, the latter of whose sales in 2003 rose 22.2% to $4.48 billion and earnings increased 32.2% to $399.5 million.

RONA CONTINUES RECRUITMENT OF INDEPENDENTS
BOUCHERVILLE, Que. — Rona Inc. continues to grow its ranks in Western Canada. Following two much-publicized conversions since the beginning of the year (Newton Enterprises, a two-store operation near Calgary; and Lumber One & Hardware Two in Carstairs, just north of Calgary), Canada’s second-largest home improvement retailer has added three more new dealers to its network.Rightway Building Products Inc., in High Level, Alta., and Glacier Building Supplies in Revelstoke, B.C. have signed on in the West. Wood Works of Renfrew Ltd., a yard in Renfrew, near Ottawa, has also joined Rona.

“Since January of this year alone, eight new dealer-owners have joined our ranks, including our very first partners from Western Canada,” said Robert Dutton, president and CEO of Rona, in a prepared statement. “We’re very pleased that they’ve joined us, especially because it helps confirm that our recruitment goal for 2004 — 50 new points of sale representing some $100 million in retail sales — is a realistic vision of the current market’s potential.”

Rightway Building Products becomes the 25th store in Alberta to operate under a Rona banner. It has 12,000 sq.ft. of space dedicated to hardware and renovation products and two acres outside for storage, building materials and lumber.

Glacier Building Supplies is a 6,000-sq.ft. store that sits on five acres. It will become a Rona Building Centre — and the 23rd Rona location in British Columbia.

“Brand awareness in the West going well,” Dutton says, “as private-label brands keep growing in acceptance.”

The new Rona dealer from Ontario, the Wood Works of Renfrew features 2,500 sq.ft. of retail space and one acre outside for building materials and lumber. It is converting to a Rona Home Centre. Rona now has 100 home improvement stores in Ontario, plus another couple of dozen Botanix garden centres.

SIEYU ADOPTS WAL-MART’S SUPERCENTER FORMAT STORE
TOKYO — Wal-Mart continues to expand its presence in the Far East with the expansion of its affiliate there, Seiyu.SieyuThe latest store, which opened in the town of Numazu, 65 miles west of Tokyo, is a hypermarket format, bringing the Wal-Mart Supercenter layout, design and supply systems to the Japanese market.

While smaller than a typical Wal-Mart Supercenter — at 95,000 sq.ft., it still manages to feature everything from food and clothing to household goods, all served by 30 checkouts — including some self-serve checkouts.

Other lines include Wal-Mart’s own George brand of clothing, re-branded G for the Japanese market, along with Wal-Mart’s Simply Basic brand of men’s, women’s, and children’s fashions. The new mega-store also features a deli section that includes sushi.

MICHELLE WRIGHT HEADLINES TSC OPENINGS
Michelle WrightLONDON, Ont. — Canadian country music artist Michelle Wright was the star of the show at the grand opening of two new TSC stores on Saturday, April 17. The stores are located in Essex and Listowel, Ont. Wright, who has been the spokesperson for TSC for the past two years, was on hand to perform live and sign autographs.While the Listowel store replaces a smaller outlet just down the street, the store in Essex, which opened last month, is the first for that community, and marks the most westerly point of sale for the chain in the province.

TSC, known as “The Incredible Country Hardware Store,” has 22 locations across Ontario. It’s loosely affiliated with Tractor Supply Co. in the U.S. and focuses on serving the rural home and farm market.

PREFERRED VENDORS, NEW DC WILL DRIVE AWARD’S GROWTH
HALIFAX, N.S. — The new distribution business of AWARD will play an important role in the success of AWARD members in the years ahead, says Tom Smith, president and CEO of the Atlantic region buying group. Called AWARD Distribution Ltd. (ADL), the new facility is located in nearby Bedford. But efficient supply is just part of the equation — Smith expects the group’s preferred vendor program to continue impacting rebate levels favorably.The new DC will grow in the first year to carry upwards of 7,500 SKUs, with backup from its distribution partner, Groupe BMR, which has its own warehouse in Longueuil, Que., that carries about 22,000 items. With a warehouse right in Atlantic Canada, dealers will be able to rely on more efficient supply, says Smith. “Once a week, a member gets one truck with everything that they want for their store. So that means greater efficiencies for that dealer.”

While the cost of investing in the new distribution was $35,000 per dealer, smaller dealers in the AWARD membership are not being excluded from the advantages of ADL, says Smith.

But the real growth for the group last year came from rebates. While shipments through the group increased 12.0% to $196 million, rebates grew by an incredible 26%, “which was a huge number, realized through the strategy of our preferred vendors.”

That preferred vendor program will be translated into the distribution centre, as well. Increasing loyalty among the members for key suppliers has been a goal of Smith’s since taking the helm four years ago, and now the group works with preferred vendors in 30 categories. “Getting the rebates requires delivering the volume. It’s an absolute buying discipline that’s going to benefit the members,” he notes.

COMPANIES IN THE NEWS
BROKEN ARROW, Okla. — A man examining the foliage of a tree on sale at the Lowe’s store here was bitten by a snake. The customer was bitten on the hand by an 18-inch eastern diamondback rattlesnake, which is not indigenous to Oklahoma, likely hitched a ride when the trees where shipped from Tennessee. The man was treated at hospital for the bite.

ATLANTA — Bob Nardelli, the head of Home Depot, got an 11% increase in his pay package in 2003, says the retail giant’s latest proxy statement. Nardelli, the chairman and CEO of the company, was paid $2 million in salary, up from $1.9 million in 2002, plus a $4.5 million bonus, up from $4 million in 2002. But wait — he got an additional $5.2 million in “other compensation,” most of which relates to forgiveness of a loan, the proxy says. Throw in some stock options and his total pay package for 2003 was more than $22 million.

BOISE, Idaho — Boise Cascade Corp. has reached an agreement with Ainsworth Lumber Co. Ltd. to sell its Voyageur Panel Ltd. business to Ainsworth. The deal is worth approximately $193 million, plus as much as $10 million more based on OSB prices between the close of the deal and year-end. Boise should realize approximately $90 million from the transaction, which is expected to close in the second quarter 2004. Voyageur Panel operates an OSB plant in Barwick, Ont., that has an annual capacity of 440 million sq.ft.

SACKVILLE, N.S. — Payzant is adding a new store here — in fact, it represents the consolidation of two smaller, existing outlets into one 22,000-sq.ft. store. The store will replace a 3,500-sq.ft. Home Hardware Building Centre and a 4,000-sq.ft. Home Hardware store. The new outlet is expected to open its doors this summer. Additional features of the expanded operation will include an expanded flooring section, a rental program and gourmet shop.

BOSTON — Ace Hardware Corp. has begun connecting with its vendors with data synchronization via UCCnet. A data sync provider, TR2, has collected, cleansed and published the product information from one of Ace’s suppliers, Magla Products, a household glove supplier. This publication ensures that Magla stays compliant with their retail customers’ demands for data synchronization. Ace, along with other leading retailers such as Wal-Mart, Wegmans, Lowe’s and Home Depot, has launched the data sync initiative with suppliers to realize global standards.

CHICAGO — Federated Department Stores, which owns Macy’s and Bloomingdales, is in talks to acquire Marshall Field’s department stores from Target. Target announced last month that’s it’s looking at selling off the Marshall Field’s chain and its lower-end Mervyn’s stores, to focus on its more profitable discount stores. The deal is estimated by some to be worth up to $3 billion.

TEMISCAMING, Ont. — The Department of Commerce has notified Tembec that its duty will be reduced on imports of softwood lumber to the U.S. Since May, 2002 Tembec has been forced to pay anti-dumping duties of 10.21% on softwood lumber its sells to the United States. The reduction brings that rate down to 6.28%. This is the result of a NAFTA Panel decision which instructed the United States to change its dumping calculation methodology.

U.S. MARKET INDICATORS:
Housing starts in the United States rose 6.4% in March, marking the biggest increase in almost a year. The vigorous market was driven by lower mortgage rates for consumers and good weather for builders. Starts reached an annual rate of 2.007 million, up from 1.887 million in February, reports the Commerce Department. For the first three months of the year, starts are averaging 2.092 million, a record if sustained for the year.After months of decline, the jobless rate shot up last week, says the Labor Department. The number of newly laid-off workers filing claims for unemployment benefits jumped by 30,000 last week to a seasonally adjusted level of 360,000. The increase was much greater than economists had anticipated.
HARDLINES PARTNERS WITH ONLINE RECRUITER
Hardlines has partnered with canadianretail.com to offer the industry an easy and affordable way to place job openings on the Internet. Recruiting for good employees using the Internet is now the preferred method for all types of retailers. The results are fast, efficient and very effective. Instead of exposure for just one day, advertisements on the Internet are posted for a full sixty (60) days. The program for Hardlines.ca visitors is easy – and specially priced! To post a single job on canadianretail.com at the special price of $150.00 plus GST for sixty (60) days, just click here to Register and Post a Job. Click here to read More about the program.
CONSUMER WEBSITE PROMOTES DIY HOW-TO TIPS
Mag RuffmanTORONTO — A new consumer website using content from some of Canada’s leading DIY, garden and home improvement figures is about to launch. Called homeenvy.com, the site will feature columns by HGTV’s Kimberly Seldon, plus Steve Maxwell, Kathy Renwald, Mag Ruffman (our DIY goddess), and the inimitable Red Green (aka Steve Smith).However, despite the stellar line-up, the emphasis of the new site will be on content that provides meaningful information on home enhancement and décor, including daily tips by contributing columnists. It will also tie in with Habitat for Humanity, to support that not-for-profit organization, which provides housing for less fortunate families.

The new initiative is looking for key sponsorship support. For more information, contact Terry Baskin at Footprint Associates: terrybaskin@sympatico.ca.

AHMA TECHNOLOGY FORUM
It’s not too late to register for the AHMA Hardlines Technology Forum, April 25-28, 2004 at the Sheraton Hotel and Towers in Chicago. For more information and to register, please visit online at www.ahma.org/htf or contact John Hasemann, Manager of Industry Programs, (847) 605-1025.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Wal-Mart, Home Depot, Canadian Tire, Home Hardware and more! Hardlines will host its third annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

Key Account Manager Position

This position will entail filling a new function as Key Account Manager for the North American market. The scope of the position is too focus on selected national accounts to provide increased strategic partnerships. With this focused effort towards our customers and service team you will provide the tools and communication in a timely fashion for increased execution and growth. The position will work in conjunction with the Sales Manager and President, but also with customer service, marketing services, accounting and distribution on a regular basis. This is a full time position. Interested applicants please forward resume to d.osborn@thenystromgroup.com.
 
**********************************************************************************
PRODUCTS OFFERED

Reiker


**********************************************************************************
SERVICES OFFERED

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

**********************************************************************************

SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.50 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL
PHYLLIS NOWELL AT 416-489-3396 OR EMAIL: phyllis@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2004 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Nancy Wright, Circulation Manager: nancy@hardlines.ca
Phyllis Nowell, Sales Manager: phyllis@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $229 (Canadian subscribers add $16.03 GST = $245.03 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $36 (Canadian subscribers add $2.52 GST = $38.52). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Apr12_04

 

 
John Caulfield, Contributing Editor
 vol. x, #15 April 12, 2004

IN THIS ISSUE:
* Tillmann will retire from Lowe’s at year’s end
* Home Depot launches nursery certification, landscaping design
* New buying group targets GSDs
* AWARD front and center at Atlantic Show
* Wal-Mart gets bum’s rush in California, resistance in Chicago
* TSC announces new buyer duties
* Thornes renews focus on retail business

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher

* * * * * *
NEW:
We are very, very pleased to offer our faithful readers yet another way to stay on top of the industry! Real time stock quotes for home improvement companies are now available with a click of the mouse. Check out the lower left area of our homepage for the Hardlines Stockwatch.
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“Freedom is indivisible and when one man is enslaved, all are not free.”
— John F. Kennedy
LOWE’S CHIEF TO RETIRE IN JANUARY 2005
MOORESVILLE, N.C. — Less than a week after giving an ambivalent response to questions about his retirement plans, Lowe’s chairman and CEO Bob Tillman said he would step down on January 28, 2005, and turn the management reins over to Lowe’s president, Robert Niblock.The 60-year-old Tillman, who celebrates his 42nd anniversary with Lowe’s in November, will leave a company in whose transformation from a regional chain into a national warehouse powerhouse he has played a pivotal role.

BACKGROUNDER:
Tillman began working for Lowe’s as a trainee when he was a teenager, and at 24 became the retailer’s youngest manager when he was assigned to run a Lowe’s store in Wilmington, N.C. That store soon emerged as the chain’s highest-volume outlet. Tillman then began his steady ascent up the management ladder to the position of senior vp-operations.

After Home Depot passed Lowe’s in sales in 1988 to become the industry’s largest retailer, Tillman initiated a bold competitive strategy to convert Lowe’s stores — mostly small and midsize outlets with attached drive-through lumberyards — into big box home centers. Tillman had the full support of Lowe’s president at the time, Leonard Herring, and the company opened its first 100,000-sq.ft. warehouse store outside Charlotte, N.C., in 1990. Lowe’s took a $71 million charge against earnings in 1990 to cover the initial conversion costs.

Tillman became Lowe’s CEO in 1996, and its chairman in 1998. During the 1990s, Lowe’s made considerable adjustments to its warehouse format, with an eye toward distinguishing it from Home Depot’s down-and-dirty presentation and appealing to female shoppers. Home Depot officials contended that Lowe’s did little more than copy their formula (right down to measuring the foundation of its new stores), but they could not dismiss Lowe’s consistent sales and earnings gains.

In 1999, Lowe’s made a big leap into the national arena when it acquired, for $1.1 billion, the 36-unit Eagle Hardware & Garden on the west coast, a purchase that for more than a year gave Lowe’s a bad case of indigestion as it integrated Eagle’s operation into its own.

Between 1990 and the end of this year, Lowe’s will have expanded from 330 to 1,092 stores. Its revenues in 2004 are expected to exceed $36 billion, and the company is one of America’s most profitable dealers.

The 41-year-old Niblock has been with Lowe’s since 1993 and was named Lowe’s president in March 2003. His expertise is on the financial and accounting sides of the business. Unlike Tillman, who had a tendency to shoot from the hip in his public statements about competitors and suppliers, Niblock is said to be more reserved.

BUILDING BOXES GET SWITCHED TO RONA
SCARBOROUGH, Ont. — The latest step in the assimilation of the Réno-Dépôt chain by parent company Rona Inc. took place last week. The six big box stores in Ontario, which operate under the Building Box name, were re-bannered Rona Home & Garden during a week-long blitz that started at the store here in Toronto’s east end.Rona new signThe switch, which cost Rona more than $2 million, has been timed for the start of the spring reno and gardening season. It’s being supported by aggressive advertising and promotion, called the “Rona Big Switch Celebration.” Television ads feature the famous — and comical — Building Box mascot, “Hammerhead,” who sheds his trademark foam and latex costume for a more conventional Rona vest. The ads will also feature specials on products such as flooring and garden products. In addition, 1.4 million flyers will be sent out each week for about five weeks to reinforce the message of the name change.

Rona now has 100 stores in Ontario.

The conversions mean not just the end of the Building Box name, but also the end of Réno-Dépôt format in Ontario, which relied on extensive SKU counts to offer the widest selection of products among any of the big box chains in the country. It also enjoyed more contractor business than its Rona counterparts.

As the conversions continue into the interior of the stores, assortments will be harmonized with the Rona big boxes, and emphasis on private-label products will be increased. The initial focus is on specific categories. Seasonal is at the top of the list, because of the time of year. “We’re taking care of the consumer, who will be spending the most money in this area right now,” says James Jones, vice-president store operations for Rona in Ontario. The paint department, always a premier category for Rona, will see the elimination of Building Box’s Avanti and other private-label brands, with the addition of Sico and an expansion of the ICI line. Flooring is another key category, says Jones, one that combines the strengths of both banners, especially in laminates and wood flooring.

However, the 14 Réno-Dépôt stores in the Montreal and Quebec City areas will continue to operate under the existing name, and maintain their distinctive breadth and depth of assortment. The Réno-Dépôt store in Sherbrooke, Que., which Rona must sell to a home improvement competitor to meet the terms of the Competition Bureau’s approval of the Réno-Dépôt acquisition, has yet to find a buyer.

LANDSCAPE DESIGN: NEWEST SERVICE FROM HOME DEPOT
VANCOUVER — The expertise of a landscape designer is just the latest at-home service from Home Depot. Landscape design has been tested in stores here for the past several weeks. It’s being rolled out in selected markets over the next two weeks, with a wider Canadian rollout through the rest of the year.For a flat fee of $100, a landscape designer will provide a plan for a homeowner’s yard or garden. The fee can be applied against any installed landscape project done by Home Depot in future. The service is being promoted through a new At Home Services flyer, the first of which came out this month.

The program has been developed under the auspices of Mike Clements, merchant for At Home Services. He currently has some 300 project managers working under him to execute the program at store level.

HOME DEPOT LAUNCHES NURSERY CERTIFICATION PROGRAM
ATLANTA — Home Depot recently began using a computer-based training program to increase the number of its store employees who are Certified Nursery Consultants.Home Depot developed this e-learning program, which includes 16 hours of interactive courses and exams, with the University of Georgia College of Agricultural and Environmental Sciences and the interactive agency Macquarium Intelligent Communications. Two of Home Depot’s biggest lawn and garden suppliers — Pennington Seed and McCorkle Nurseries — provided content for such topics as plant care instructions and landscape design and maintenance.

The certification program launched in February, and through early April more than 4,000 Home Depot associates have completed at least 10 hours of the training modules and more than 1,700 associates have successfully completed all coursework to achieve full certification, according Steve Jansen, the retailer’s vp-gardening merchandising.

Consultants are identified with a certification badge on their signature orange aprons.

NEW BUYING GROUP TARGETS GYPSUM SUPPLY DEALERS
Adam West as BatmanCONCORD, Ont. — Okay, I was just pulling your leg on April Fool’s Day with the announcement that Peter Parker (aka Spiderman) and Adam West (shown here) had joined a new “Super” buying group. But there really is a new buying group in Canada, and it started out by calling itself the “Super Group.”Since its inception last September, however, the new group has gone through a number of changes, including arriving at a new name: The Signature Group of GSDs Canada Inc., or TSG for short. The group’s president is Doug Skrepnek, who spent four years before this as a vice-president at CGC.

Why a new group, when there are at least 12 buying groups for building materials dealers in Canada already? “None of these buying groups focuses on the commercial side of the business. Our company is fully involved in the gypsum, insulation and steel business,” says Skrepnek.

TSG already has six heavy-weight members. Guelph, Ont.-based Patene Building Supplies has 11 yards in Southwestern Ontario, stretching into the Niagara Peninsula, and sales of about $75 million. Beauchesne Group, including DL in Ottawa and DSF in Quebec City, has also joined the new group. The other members, all centered around the Greater Toronto Area, are Leon’s, Coastal Drywall, Costa Building Supplies and Commercial Building Supplies. (More on TSG in next week’s issue — Michael)

CALIFORNIANS OPPOSE LATEST HOME DEPOT PLAN
LONG BEACH, Calif. — Communities around California have been rising up in opposition to big box invasions, some more loudly than others. Last week, more than 250 residents here attended a public forum and waited as long as two hours to denounce a plan by Home Depot to build a new store that would be part of a 192,000-sq.ft. retail center in East Long Beach.Residents raised concerns about increased crime, traffic, noise and pollution, and suggested the center would decrease their property values, according to a report in the Long Beach Press-Telegram, a local newspaper. Protesters also believed the Home Depot would attract shoppers who would drive through their neighborhood as a shortcut and that large trucks would create noise and pollution problems. Environmentalists added that the project could endanger what some consider to be the highly sensitive ecosystem of the nearby Los Cerritos Wetlands. A draft environmental impact report is due in July.

Home Depot wants to occupy 105,000 sq.ft. of the complex, as well as put in place a 54,000-sq.ft. garden center. Spokespersons representing Home Depot’s interests said that the retailer is willing to consider measures that would minimize traffic congestion.

Vice-mayor Frank Colonna, whose Third District includes this neighborhood, said he is withholding a decision on whether to support the project, noting that the area is zoned for industrial use.

“WAL-MART NATION” REJECTED BY CALIFORNIA VOTERS
INGLEWOOD, Calif. — Voters here overwhelmingly rejected a ballot measure that would have allowed the construction of a retail complex that Wal-Mart, the world’s largest retailer, supported.Even though Wal-Mart spent more than $1 million trying to sway voters, more than 60% of voters in this predominantly black community were against the proposal, which had been criticized by local politicians and community leaders on several fronts. The complex encountered the usual objections to any big retail site: that it would produce too much traffic congestion and noise, and would put smaller competitors out of business. But what makes this particular vote significant was the fact that this development, if approved, would have been the first in this city to be exempt from zoning ordinances, public hearings and other local controls. Elected officials here told the New York Times and other publications that they felt Wal-Mart was, in essence, trying to establish an autonomous municipality.

The Inglewood development was to be part of Wal-Mart’s plan to put 40 super centers in California over the next several years. So far, the retailer has had mixed results with voters in the state, who recently rejected its plans for a super center in Oakland, but overturned restrictions to development in Costa Contra and Calexico.

Other cities are mounting their protests against large-format retailers, besides Long Beach, Calif. Last week, the Chicago City Council ignored the wishes of the local alderman and put off consideration of a zoning change that would have allowed Wal-Mart to build its first store in that city, on the site of a former steel plant. Zoning for another store, on the West Side, is being stalled by the objections of a single alderman.

Local residents are not the only ones opposed. Organized labor decries Wal-Mart salary standards, which are considered too low to live on. (So the only place they’ll be able to shop at is Wal-Mart! — Editor)

AWARD DISTRIBUTION FRONT AND CENTRE AT ATLANTIC SHOW
MONCTON, N.B. — The biggest problem with an expanded venue is the perception that the show is not as crowded as in the past. And even though some exhibitors at the recent Atlantic Building Materials Show grumbled about the traffic being “a little light,” attendance was comparable to last year — and actually up 2.5%.AWARD boothMoncton’s Agrena complex was expanded last year, giving more space to Atlantic Canada’s largest fair. The show this year featured 245 exhibitors in 471 booths, and more than 2,600 dealers from the four Atlantic Canadian Provinces came out in force. A number of exhibitors were notable for their expanded presence, such as Richelieu Hardware and Guardian (which had 13 booths), but the biggest was AWARD. The Atlantic region buying group, which for years has had a prime location as the first booth one encounters on entering the show, swelled this year to 22 booths. And it used that space to showcase a range of hardware products from 44 suppliers that are now available through AWARD’s new distribution facility, AWARD Distribution Ltd.

ADL is an arm of Quincaillerie Matreco Hardware, which was launched by Groupe BMR, in conjunction with two fellow Matreco members: AWARD down east and TIM-BR Mart Ontario in Central Canada.

ADL has already begun supplying its own members, who represent 96 stores and $355 million in retail sales in 2003. Tom Smith, president of AWARD, says ADL is “off and running. It’s been a real success story.”

The move by AWARD to create a greater presence at the show may set a trend, as other groups look for ways to showcase their own preferred suppliers on a regional basis. This will not only highlight the service offerings of various suppliers, but add new depth to trade shows, as they look for ways to evolve themselves in light of the mounting consolidation in the home improvement industry.

COMPANIES IN THE NEWS
NEW YORK — Same-store sales at Costco Wholesale Corp. jumped 11% in March, boosted by brisk gasoline sales as customers faced record high pump prices. The U.S. warehouse club operator said total sales for the five-week period ended April 4 reached $4.41 billion, up 14% from a year earlier.

PRINCE ALBERT, Sask. — Castle Building Centres Group has signed another new member in Western Canada: M& M Building Supplies Ltd., of Prince Albert, Saskatchewan. Larry Mardell, owner, was previously unaffiliated with a buying group.

BENTONVILLE, Ark. — Wal-Mart Stores Inc. reported net sales in March of $25.13 billion, an increase of 14.0% over same five-week period in the prior year. Sales year to date were up 14.0% to $45.29 billion, from $39.74 billion in the similar period in the prior year. The Wal-Mart division’s sales for March were up 12.3% to $16.72 billion. Sam’s Club sales for March were $3.38 billion, up 9.3%. The International division’s sales were $5.03 billion, up 23.6%.

Home centre and big box chain Kent Building Materials has opened its newest store, this one at 130 South Albion St. in Amherst, N.S. It’s Kent’s seventh store in Nova Scotia, and the 24th in the chain overall.

DUNCAN, B.C. — International Forest Products (Interfor) has withdrawn from negotiations to buy Doman Industries or any assets of Doman’s subsidiaries. It was all about price. But Doman is now being wooed by another company, Ableco Finance LLC, an entity related to Cerberus Capital Management, in an effort to find an alternate restructuring proposal for Doman’s secured and unsecured indebtedness.

BEIJING, China — Ikea plans to open an additional eight stores in China over the next five years. The Swedish furniture retailer built its first stores there, in Beijing and Shanghai, in the late ’90s. A second Beijing will open next year; a total of 14 Chinese cities have been identified as potential locations. Eight million people are expected to visit Ikea’s Chinese outlets this year.

MISSISSAUGA, Ont. — Wal-Mart Canada has once again fended off attempts by its employees to unionize at one of its stores. The associates in Jonquiere, Que., have rejected being unionized by the United Food and Commercial Workers Union. In June 2003, the union attempted unsuccessfully to organize at a Wal-Mart in Thompson, Man.

Lighting and ceiling fan supplier Canarm Ltd. has purchased the assets of Toronto-based Florida Lighting Group. Florida Lighting supplies decorative and commercial fluorescent lighting fixtures to retail and commercial customers.

Sears, Roebuck and Co. posted a slim 0.1% gain in March same-store sales, reflecting sluggish demand for women’s clothing. However, sales in consumer electronics and lawn and garden products were stronger. Total sales for the five-week period ended April 3 reached $2.37 billion, down 1.3% from a year earlier.

PEOPLE ON THE MOVE
Brad Shaw has been appointed senior vice-president of corporate communications and external affairs at Home Depot, a new position reporting to the company’s chairman, president & CEO, Bob Nardelli. Shaw joins Home Depot from Gateway Inc., where he also served as senior vice-president of corporate communications. Prior to Gateway, Shaw spent six years serving in a variety of communications positions for the Pepsi-Cola Co., most recently as director of worldwide communications.A number of changes have been announced in the merchandise department at TSC Stores: George Aitcheson is now category manager for seasonal, plumbing and automotive. Associate for the category is Mike SchneiderGerald Robinson is now category manager for farm, animal health, pet, equine and fencing. Kathy Dodd is the associate … Mia Kielstra has been named category manager for clothing, footwear, paint and sundries, household and building materials. Barb Slota is the assistant … Dave Street is category manager for tools, electrical, hardware, toys and pressure washers. Bill Gunton is the associate. (519-453-5270)
U.S. MARKET INDICATORS:
The number of people filing new claims for unemployment benefits dropped last week to the lowest level in more than three years, a promising sign that companies feel better about the economy’s prospects and are less inclined to get rid of workers. The Labour Department reported Thursday that new applications filed for jobless claims declined by a seasonally adjusted 14,000 to 328,000 for the week ending April 3. That marked the lowest level since April 13, 2001.
CANADIAN MARKET INDICATORS:
Housing starts reached 247,000 seasonally adjusted in March, compared with 216,200 in February, says Canada Mortgage and Housing Corp. Urban starts were up 16.2%, with Ontario and British Columbia especially strong. The seasonally adjusted annual rate of urban starts rose 16.2% to 221,400 units, with most of the increase coming from multiples. Urban multiple starts increased 28.2% to 114,700, while urban single starts rose 5.5% to 106,700.Year-to-date actual urban starts were 2.7% higher through March than for the same period last year. Single starts were up 2.9%, while multiple starts were up 2.5%.Builders took out $2.79 billion in housing permits in February, as the value of building permits fell 4.8%. That was the second consecutive monthly decline since the record high of $2.95 billion in December. But thanks to strength in non-residential construction intentions, the overall value of building permits rose 1.6% from January to $4.4 billion.
AHMA TECHNOLOGY FORUM
It’s not too late to register for the AHMA Hardlines Technology Forum, April 25-28, 2004 at the Sheraton Hotel and Towers in Chicago. For more information and to register, please visit online at www.ahma.org/htf or contact John Hasemann, Manager of Industry Programs, (847) 605-1025.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Wal-Mart, Home Depot, Canadian Tire, Home Hardware! Hardlines Its Fourth Annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.
HARDLINES PARTNERS WITH ONLINE RECRUITER
Hardlines has partnered with canadianretail.com to offer the industry an easy and affordable way to place job openings on the Internet. Advertisements on the Internet are posted for a full 60 days. Special price for Hardlines.ca visitors is easy! To post a single job on canadianretail.com at the special price of $150.00 plus GST for 60 days, just click here to Register and Post a Job. Click here to read More about the program.
THORNES MAKES INROADS INTO ATLANTIC SUPPLY
Saint John, N.B. — Thornes is slowly re-establishing its presence in Atlantic Canada as a wholesale supplier to retail dealers. It pulled out of retail distribution almost eight years ago to focus on its industrial business, but in the last couple of years, it’s been getting more aggressive offering its programs to retail accounts. Thornes’s presence at the recent ABSDA Show for the second year running — after a two-year absence from that show — and the beefing up of its sales team, all mark a quiet, but steady, return to the retail fray.However, the competitive landscape has changed dramatically since 1997. Then, the only other full-line wholesaler was Sodisco-Howden Group, and Thornes made a strong regional alternative, which even had, at one point, some dedicated banner dealers of its own, under the erstwhile Trustworthy Hardware sign.

Now Sodisco-Howden is battling with the upstart Groupe BMR and its buying alliance, Quincaillerie Matreco Hardware, so this time around Thornes is maintaining its focus on plumbing and heating, primarily, along with some electrical. And rather than seek to become supplier of choice, it has taken the route of being a fill-in supplier with the buying groups such as AWARD and Castle, and with some of the remaining true independents in the region.

Thornes can afford to take its time. Like home improvement retail chain Kent, which is one of its customers, Thornes is part of the Irving group of companies, a private company that’s owned by one of Canada’s wealthiest families, so the organization’s deep pockets will likely let it move ahead in a cautious way. It does about $5 million with Kent, and some business with buying groups such as AWARD.

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Apr5_04

 


John Caulfield, Contributing Editor
 vol. x, #14 April 5, 2004

IN THIS ISSUE:
* Conference series lines up international speakers
* Lowe’s Tillmann says he’s not ready to retire
* New-look Home Depot has specialty store appeal
* Sodisco-Howden launches LBM program for Atlantic dealers
* Builders FirstSource delays next acquisition
* TruServ Canada prepares for national growth
* China — the new retail frontier, but are we missing out?
* ILDC grows with new members and organic growth

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NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher

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BUYERS WILL SHARE TIPS WITH HARDLINES SUBSCRIBERS:
Four of Canada’ leading retail buyers have agreed to lend their insights into the buying process for an audience of faithful Hardlines subscribers. At the third annual Meet the Buyers Breakfast seminar, vendors will get to hear first-hand what strategies you’ll need to crack the buyer’s office. Find out how to make a proper presentation, how to evaluate in advance whether your company meets the retailer’s standards, and even how to leave an effective email message. April 28, 2004, 8:00-11:30 a.m. For list of buyers, click here.
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“If your love’s the real thing/Then tell me where’s my wedding ring.”
— Wanda Jackson, “Queen of Rockabilly,” and former girlfriend of Elvis)
LEADING RETAILERS WILL JOIN ROSTER AT HARDLINES CONFERENCE
WORLD HEADQUARTERS, Toronto — An incredible lineup of speakers has been assembled for the next Hardlines Conference Series, September 8-9 in Toronto.Joe Scarlett, chief officer of Tractor Supply, will explain the power of the farm and hardware business that has contributed to his company’s explosive growth. Jim Inglis, a former vice-president at Home Depot whose background includes Carpet One and Dekor, will give his insider’s take on the industry. Guillermo Aguero, general manager of Sodimac in Chile, will tell the story of his company’s battle against the arrival of Home Depot, a battle that resulted in Home Depot’s withdrawal from that market! And Jos Wintermans, president and CEO of Sodisco-Howden Group, will detail the future of this national hardware distributor.

Now in its ninth year, the Hardlines Conference Series is an executive-level gathering of North America’s top retailers and vendors. Besides case studies from retail’s front lines, the event features speakers who provide insights into the latest trends shaping the industry today. In fact, we’ve just signed Ira Kalish, global director with Deloitte Research‘s Los Angeles office. He’ll give his amazing overview of the emerging markets, the next wave of consolidation, the changing consumer, and the international threats to national brands.

We’ll be introducing more speakers in the weeks to come, but mark your calendar today for the Hardlines Conference Series, September 8-9, in Toronto. We’re booking up one of the hotels by the airport, so make sure you come for the Outstanding Retailer Awards Lunch, presented by Hardware Merchandising magazine on September 8, followed by the Gala Dinner that evening. For more info, call us at 416-489-3396.

LOWE’S CHAIRMAN NOT READY FOR RETIREMENT — JUST YET
CHARLOTTE, N.C. — Lowe’s 60-year-old chairman and CEO Bob Tillman told analysts and investors here that speculation about his imminent retirement was premature.Speaking at Banc of America‘s Consumer Conference here, Tillman referred to himself as “the only guy left” from Lowe’s pre-warehouse old guard. He praised the company’s management team, whose members he said are mostly in their 40s. And he signalled out Robert Niblock, whom Lowe’s promoted to president and CFO a year ago, as someone who “could replace me tomorrow morning.” However, Tillman was quick to note that Niblock should not be seen automatically as his presumptive successor; besides, it doesn’t appear Tillman, who earns about $1.3 million per year, is going anywhere in the near future.

During the conference, the company disclosed that it would spend $3.4 billion this year and $3.6 billion in 2005 to open 140 and 150 stores in those years, respectively. At the end of fiscal 2003, Lowe’s operated 952 stores in 45 states that generated $30.8 billion in sales.

Tillman also told the audience that he did not foresee any reduction in plywood prices, which, according to Random Length‘s benchmark price for Western 1/2-inch 4-ply sheets, were $520 per 1,000 square feet on March 26, compared to $265 for the same period a year ago. “The supply is now pretty well managed,” he said, “There’s not an oversupply. There are fewer manufacturers.”

NORTH AMERICAN FIRMS MISSING OUT ON CHINA GROWTH,
SAYS ANALYST
COLOGNE, Germany — Watch China transform into the next big consumer marketplace, as the populace becomes more consumer savvy, and the housing market there takes off. But we can also expect a shift in the low price sourcing from China, as that country will revaluate its currency within the next couple of years. Ira Kalish, global director at Deloitte Research, was speaking at a Presidents Council lunch here at Practical World /International Hardware Fair.Calling China the “world’s factory,” Kalish said it’s now the fourth-largest exporter in the world and it’s only a matter of time before it becomes number-two. Wal-Mart alone bought $15 billion in goods from China and will soon double that amount.

As China’s housing market opens up, and the populace shakes off the coils of socialism, the country is becoming a big market in its own right. “China is the fastest growing large country in the world,” said Kalish. “Its economy grew by 9% last year.” However, European companies, not those from North America, are taking advantage of that emerging market. Retailers such as German-based OBI and U.K.-based B&Q have made the Far East a major growth target in the years ahead. (Ira Kalish will speak at the Hardlines Conference Series September 8-9. Click here for more info — Michael)

HOME DEPOT UPGRADES GIVE “SPECIALTY STORE” LOOK
SPECIAL REPORT — Although the original Home Depot big boxes were big, plain warehouses that captured sales from traditional outlets based primarily on a low price image, once upon a time Lowe’s looked at rival Home Depot’s bare-box outlets, improved lighting, signing and made the big box “friendlier.”Now, Home Depot, having watched what Lowe’s did, is raising the bar with its own innovations and improvements in store layout and product presentation. One of its newest stores, opened recently in Crawfordsville, Ind., demonstrates a number of improvements. These include: extensive signing, which identifies aisles by number and lists products in those aisles (much like Lowe’s); informative signing by products, explaining product features and benefits; and huge photomural graphics showing people in home settings or using products in departments.

The store features other touches, such as specially made wooden fixtures to soften the warehouse look in the Design Center, and a softer-looking off-white for racking in the shelf-goods area. Traditional orange is limited to building materials and lumber. However, other enhancements include clever displays and cross-merchandising.

Floor layout signs scattered around the store help customers locate products and departments, as do pass-out sheets with diagrams. These changes give the store many specialty store features, making the new store easier to shop and less intimidating, especially to females. Elements of these new-look stores are being incorporated into existing Home Depots, especially as they are being remodelled.

Front aisle
Majors
Doors
Colour centre
Rugs
BUILDERS FIRSTSOURCE DELAYS INDIANA DEALER PURCHASE
FRANKLIN, Ind. — A deal that would have corralled Davidson Industries, a $60 million independent pro dealer here, into the expanding stable of retail companies operating under the umbrella of Builders FirstSource, is in limbo.That deal, which was disclosed on October 7 and scheduled to close Nov. 25, has been put on hold by both parties, for reasons undisclosed. According to the Daily Journal, a local newspaper, Kevin O’Meara, Builders FirstSource’s COO, said he didn’t want to “handicap” whether the acquisition would actually happen. Al VanderMeer, Davidson’s general manager, reported that the deal was being delayed partly because Builders FirstSource was also working on several other acquisitions. (However, VanderMeer failed to mention that the Davidson deal was the first, and by far the largest, acquisition that Dallas-based BFS has entered into over the past six months.)

The 75-year-old Davidson — with 325 employees, a distribution center and a large truss plant — is one of the few remaining large independent dealers left in the United States, after nearly a decade of aggressive acquisitions by pro dealers like BFS, Stock Building Supply, Lanoga and Building Materials Holding Corp.

SODISCO-HOWDEN OFFERS LBM PROGRAM TO AWARD DEALERS
MONCTON, N.B. & MONTREAL — Sodisco-Howden Group has long sold both LBM and hardware in its home province of Quebec. Now the publicly traded wholesale distributor has developed an LBM program for its customers in Atlantic Canada.Jos WintermansAnd, admits Sodisco-Howden CEO Jos Wintermans, the introduction of the Servimat program outside of Quebec, where it has been in place for decades, is a direct response to new competition by Groupe BMR in Longueuil. It’s also a way of asserting Sodisco-Howden’s commitment to the market while awaiting an international finance group’s recommendations on which direction the company will go as it searches for new investors.

A recommendation, or announcement about Sodisco-Howden’s future — and possible new investors — is expected within weeks.

In the meantime, armed with the full hardware and LBM program, Wintermans says Sodisco-Howden has made significant inroads versus BMR’s new venture joint venture, Quincaillerie Matreco Hardware. In fact, he says, Sodisco-Howden is selling more hardware to AWARD members than ever before. “We’ve signed up a significant part of AWARD’s membership,” he says, many of them already investors in AWARD Distribution Ltd., QMH’s distribution arm in Atlantic Canada.

ILDC SEES MEMBER GROWTH IN 40TH YEAR
AJAX, Ont. — Now celebrating its 40th birthday, ILDC, the Independent Lumber Dealers Co-operative, has finally recouped the sales volume it had in its heyday three years ago.That’s when Revelstoke, then its single biggest member, was purchased by Rona Inc., removing its presence in Western Canada, about half of retail sales clout, and a significant amount of the group’s purchasing power.

But ILDC has steadily rebuilt its ranks with the likes of Calgary-based Totem Building Supplies, J&H Builders Warehouse in Saskatoon and McMunn & Yates, which has stores in Brandon and Winnipeg, Man. The addition of Star Building Centres, with a store in Winnipeg and another in Calgary, became ILDC’s 25th member on April 1, adding $60 million in sales and bringing the total number of stores in the buying group to 153.

ILDC ended 2003 with combined sales of $2 billion, reaffirming its position as Canada’s largest single LBM buying group. But part of the growth has come from expansion by the dealers themselves, says ILDC’s general manager, Andrew Battagliotti. Many members, such as Totem and Kent, have added stores of their own over the past year. In fact, he notes, “Most of the members have been aggressive in adding stores.”

Another signing, in mid-February, of Chouinard Brothers/Gibson Building Supplies represents something of a departure for ILDC’s membership. This company is actually two vertically integrated businesses. Chouinard Brothers is a 40-year-old roofing company, while Gibson, barely three years old, is a specialty building supplies dealer with two outlets that specializes in roofing.

Star is expanding in its own right: the smaller store in Calgary will be replaced, as approvals have just come through for the conversion of a new, larger property into another Star outlet. The old store will be closed down and the new one, in the centre of the city, will open by fall 2004, a 60,000-sq.ft. building on eight acres, that will include a truss plant and warehouse.

TIM-BR MART INVESTS FURTHER IN NATIONAL BRAND STRATEGY
HALIFAX, N.S. — The TIM-BR Mart brand, which was a major initiative to unite the disparate Matreco buying group members under one retail banner, is 10 years old. For Phil Otto, whose company, Image Design, first developed the banner for Matreco, that means it’s time to update it and take it to a new level.The brand took off, at least with three of the members — AWARD, Tim-BR-Marts Ltd. in the West, and Homecare Building Centres. In fact, the latter group renamed itself TIM-BR Mart Ontario, and managed to get more than 100 of its 150 dealers to change their storefronts to reflect the new name and look.

Groupe BMR, which serves dealers in Quebec and French-speaking communities of New Brunswick and Northern Ontario, pushed its own BMR banner.

Now, a decade later, Otto, who works closely with AWARD, is consulting with the store design specialists from the other TIM-BR Mart groups, John Irwin in Ontario and David Beck in Vancouver. “We worked up a bunch of ideas, and now we’re taking the next step,” Otto says.

That includes trying to make the stores more appealing to women, and that means bringing some of the atmosphere and texture of one’s own home right onto the retail floor. “Part of the new initiative is to bring more a home-like atmosphere into the store.”

While reluctant to disclose specifics until the overall program is finalized, Otto says an example of this approach would be making signage on softer materials, that might be reminiscent of curtains in the home. The resulting effect, of “billowing,” is one that customers will find more soothing.

And as AWARD members tap into new lines of hardware, a result of their involvement in AWARD’s new distribution arrangement with BMR, Otto faces the challenge of putting them in the stores to best advantage. “Having the product is one thing, but actually having the ability to merchandise it effectively is another.”

TRUSERV CANADA: “EXPLOSIVE” GROWTH FROM LIVE GOODS
Kitchener, Ont. — TruServ Canada‘s new distribution facility in this Southern Ontario city puts the Winnipeg-based co-op wholesaler in a much better position to service Eastern Canada than ever before. And one of the areas that is expected to be really strong this spring is animal feeds and plants. These areas, says TruServ vice-president Tony DiEmanuele, “are just exploding.”Since acquiring the retail business of farm co-op Growmark in Ontario, TruServ has been busy developing the hardware business of those stores, while cross-pollinating the strengths of Growmark in pets, feed and live goods with True Value stores across the country. In fact, lawn and garden in general has emerged as a very strong category for TruServ’s dealers.

“With two warehouses, east and west, we’re really well poised for excellent growth,” says DiEmanuele.

COMPANIES IN THE NEWS
COLORADO SPRINGS, Col. — Ace Hardware Corp. will expand its regional distribution center here by 50 percent to meet growing demand from Ace retailers in Colorado, Idaho, Kansas, Nebraska, New Mexico, Wyoming and parts of Utah. The new facility will be as large as 20 football fields and handle up to $50 million worth of inventory.

SCOTTSDALE, Ariz. — ImproveNet, which provides homeowners web-enabled access to qualified remodelers, distributors, architects and other home improvement professionals, has reverted to a more conventional means of communications, by opening a call center here. Twenty full-time employees staff the center, but the company expects its to expand that to more than 100 by year’s end. The eight-year-old ImproveNet, with annual sales around $3 million, continues to look for new ways to attract more customers to its services. Last September, it struck a deal with MSN to integrate its “Find a Contractor” service into MSN’s House and Home channel.

LIVERMORE, Calif. — Activant Solutions has been chosen by Do It Best Corp. as the exclusive technology provider to its members. This means that Activant’s Eagle and Falcon systems represent the exclusively endorsed “next generation” business management systems for Do It Best’s 4,400 independent members. Activant will provide a total technology solution including software, hardware, training and support to all Do It Best members.

TORONTO — Rona Inc. will officially rename its Building Box stores in Ontario today. The six stores, part of the acquisition of Réno-Dépôt by Rona which closed last September, will all switch to Rona L’entrepôt, including the store around the corner from an existing Rona big box in Toronto’s east end area of Scarborough. Rona’s 14 Réno-Dépôt stores in the Quebec market will continue to operate under that banner.

LONDON, UK — England’s largest DIY retailers, B&Q, will share a record bonus with its 34,000-plus employees in 320 stores. The bonus, worth £34 million, is a result of the company’s record profit last year, which increased 13% to reach £372 million. The bonus is equivalent to 10% of their salary.

NEW YORK — InterTan Inc., the Canadian retail holding company which owns 980 stores under the Radio Shack, Rogers Plus and Battery Plus names, is being bought by Circuit City Stores Inc. for U.S.$284 million in cash. In its 2003 fiscal year ended June 30, InterTan had revenue of $403.1 million and net profit of $7.7 million. The number-two consumer electronics chain in the U.S. follows its rival, Best Buy, which bought up Future Shop to make its entry north of the border.

TORONTO — Sears Canada Inc. is gradually exiting the auto repair business, and has turned over 36 of its 49 auto centres to Kal Tire, President Tire and Active Green & Ross to operate starting in May 2004. These three auto service and tire providers will re-brand the Sears outlets under three separate licensing arrangements.

MONTREAL — The Ducharme family, which owns a Rona store under the Rona Le Rénovateur banner in St-Césaire, on the south shore of Montreal, decided to invest in another, smaller store under the same banner, which will open on May 11 in St-Pie-de-Bagot. The St-Césaire store will supply the other Rona stores of the district, helping the Ducharmes leverage their position in their own market.

CORRECTION
I told you last week that Canadian Tire has had a gift registry online for a couple of years. The gift registry was actually launched online and in stores at the same time last week. — Michael
PEOPLE ON THE MOVE
At Taiga Forest Products Ltd., Arkadi Bykhovsky resigned as president and CEO and a director of Taiga on April 1. He cited personal reasons for his departure. Taiga, Canada’s largest independent distributor of building products, will begin a search for a successor. In the meantime, the executive committee of the board will manage the affairs and operations of the company, working closely with senior management.At TruServ Canada, Dave Leonzio has joined the dealer-owned co-op wholesaler as National Growth Manager, True Value/V&S. Working out of the Winnipeg office, he will be responsible for the creation of a business development and recruitment strategy for the True Value banner across Canada, as well as for growth of the V&S brand. He reports to Tony DiEmanuele. (204-453-9511)

Laurie Blackwood Pike has joined Sodisco-Howden Group as territory manager for Newfoundland and Labrador. His background in the industry includes stints as an agent repping companies such as Weyerhaeuser and MacMillan Bloedel, as well as working for Ace Hardware Canada. He reports to David Dingwell, regional sales manager, Atlantic. (709-727-5030)

David Sparks has moved over from Giles Tools Agency to Robert Bosch Tool Corp., working for the Dremel and RotoZip divisions, as national accounts manager. In this new position, he reports to Dale Elliott, national sales manager for Dremel and RotoZip … Mike Russell, formerly at Vermont American, has also joined the Dremel and RotoZip team as national accounts manager for the mass merchant accounts. (905-826-6060)

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PIKE’S LAUNCHES NEW SIGNAGE PROGRAM
NORCROSS, GA. — Pike Family Nursery, a leading lawn and garden dealer and wholesaler here, this -spring has launched a signage program aimed at injecting new life into its live goods.Erica Breazale, this retailer’s marketing manager, told Hardlines that the plant, tree and flower inventory on display at Pike’s 17 retail outlets is now being identified with signs that include botanical descriptions and photographs. That signage should also call more attention to the hard-to-find and exotic flora that Pike’s has become known for.

The company, which has operated in the Atlanta market since 1958 and has weathered the market’s warehouse onslaught, generated an estimated $88 million in sales last year, according to Nursery Retailer magazine.

BARGAIN BUILDING MATERIALS SEEKS MARITIME EXPANSION
MONCTON, N.B. — While the ABSDA Show was being held at the Coliseum on the edge of town, Bargain Building Materials had set up shop at the Delta Beausejour hotel, meeting dealers interested in its off-price — and offbeat — strategy.“This was our first official presence in the Atlantic market, and we had the opportunity to meet in person some of the people who had responded to our ads and promotions in the past,” says Jacques Dèry, general manager of Bargain, which is known in francophone markets as Le prix en bas. He points out that Bargain’s head office and warehouse, in Rivière-du-Loup, Que., is very close to New Brunswick — and the rest of the Maritime provinces.

Dèry also stresses that the off-price products that were the company’s mainstay in the early years, have become a small part of Bargain’s overall strategy today, accounting for a mere 20% of sales.

While some were simply tire kickers, others were definitely interested in what they saw, Dèry says. One New Brunswick dealer had already signed up shortly before the show, and he expects another four to sign on before the end of the year.

U.S. MARKET INDICATORS:
While the jobless rate has eased somewhat in the U.S., firms aren’t hiring — yet. First-time claims for state unemployment insurance slid 3,000 to 342,000 in the week ended March 27, from a revised 345,000 the prior week, the Labor Department said.
CANADIAN MARKET INDICATORS:
Gross domestic product fell by .01% in January, following a half-percent rise in December. Weak North American auto sales in recent months hampered the manufacturing, retailing, wholesaling and transportation sectors. Weak oil and gas production and exploration reduced the mining sector. Less consumer demand for new housing pushed down residential construction and activity by real estate agents and brokers. Industries in the travel-related sector reported mixed results.
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NOTED…
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Mar29_04

 


John Caulfield, Contributing Editor
 vol. x, #13 March 29, 2004

IN THIS ISSUE:
* Cologne remains key show for European, Asian connections
* AHMA Show affirms commitment to Chicago venue
* Lanoga launches installed program for builders
* Rona unveils new-concept store
* Lowe’s assuages locals with extra hires
* Sears Grand gets going
* Quebec co-op expands hardware warehousing
* Home Depot gets sued over slogan

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher

* * * * * *

“A cucumber should be well sliced, and dressed with pepper and vinegar, and then thrown out, as good for nothing.” — Samuel Johnson
RETAIL GIANTS SAY “I DO” TO GIFT REGISTRIES
SPECIAL REPORT — Two of North America’s largest home improvement retailers, Home Depot and Canadian Tire, announced separately last week that they have launched gift registry services — at a time when the institution of marriage is suddenly drawing more attention.Toronto-based Canadian Tire’s national wedding gift registry is now available at all 452 of its stores, after being online at its website for a couple of years. The retailer is banking on its diverse product mix — which runs the gamut from housewares and sporting goods to consumer electronics and tools — to lure gift-giving shoppers looking for more choices and selection. According to Jennifer Sexton, a company spokesperson, tools are among the top three purchases newlyweds make within the first 12 months of their marriage.

Customers can set up a registry — which isn’t confined to weddings — free of charge. Canadian Tire handles the gift wrapping for online orders.

In the United States, home improvement dealers have been trying to crack into the gift registry market since the late 1980s. Even Home Depot experimented with the service in the past, most recently through its Villager’s Hardware stores. But now it’s introducing customers to its first-ever online gift registry, which includes 9,000 SKUS of tools, lawn and garden equipment and other home-related merchandise appropriate for special occasions like birthdays, Father’s Day and, of course, weddings.

To encourage registration, Home Depot is offering customers a chance to win everything in their registry, up to $4,500 in value. Customers can enter the contest by creating a personal online gift registry at www.homedepot.com. In May, the dealer will choose a winner from each of three registry categories, including weddings, housewarmings and Father’s Day.

Last year, US$40 billion were spent on weddings in the U.S., US$6 billion of it on gifts bought through registries, according to Conde Nast Bridal Infobank. In Canada, CD$350 million was spent on wedding gifts alone. And maybe it’s just a coincidence, but Home Depot and Canadian Tire are entering this market segment at a time when weddings and marriage are receiving a lot of media attention, and not just because of the gay marriage flap in the U.S. “Significant Others,” a television comedy in which actors play four couples in various stages of matrimony, has become a surprise hit for the Bravo cable channel. A new online magazine, called ElegantTouchesEvents.com, which will target brides whose weddings are in the $100,000 range, is scheduled to launch in June.

EAST-END TORONTO IS PROPOSED SITE OF HOME DEPOT URBAN STORE
Royal Park sketchTORONTO — Home Depot will open its first “urban” store in Canada when the Park Royal shopping complex opens in Vancouver, probably in October of this year. The store is part of a toney retail development that will include Canadian Tire. The new-format Home Depot will be 50,000 sq.ft., plus a 17,000-sq.ft. mezzanine, making it the first two-level outlet by Home Depot in the country.But Home Depot Canada president Annette Verschuren is anxious to open more, especially across the country in Canada’s largest city, Toronto, where real estate is very expensive — and downtown sites difficult to find. A bid to buy Maple Leaf Gardens — right downtown — was withdrawn due to high development costs for the historic site. Another site, which Home Depot has owned for years, is indeed right downtown, and is part of the city’s former industrial port lands, a vestige of Toronto’s roots as a major port on the Great Lakes. That property became, for a while, a PR nightmare for the company. Not only does it sit on contaminated soil, but it was, for a time, home to an entire community of indigents, and known as “Tent City.”

That property will likely end up back in the hands of the city.

Now a location in Toronto’s east end, at the Gerrard Square, is one of a few that the company has set its sights on. However, until a deal is signed, no start date for the store will be announced.

An urban store in Calgary has been confirmed though, in the city’s North Hills area. It is scheduled to open before the end of this year.

Home Depot has been experimenting with smaller stores in secondary centers such as Owen Sound, Ont., Penticton, B.C., and Trois-Rivières, Que. But the “urban” concept, which is being tested in the U.S. in Brooklyn and Chicago, reduces store size even more, by eliminating large building materials and commodities and beefing up everyday domestic products like storage, cleaning and décor accessories.

Verschuren says Vancouver could support two, or even three, urban stores. As for Toronto, she notes that downtowners are anxious for a store of their own. “Just find me some real estate,” she quips.

COLOGNE SHOW REPORT PART TWO: SEEKING ALLIANCES
Big Hand ToolsCOLOGNE, Germany — Even as it searches for ways to stay ahead of the decay that’s eating at many trade shows — both in this industry and others — the world’s largest hardware show, the Practical World/International Hardware Fair, managed to draw record numbers of people.The most talked-about change has to be the decision by the giant trade fair organization Koelnmesse, which owns Practical World, to operate that show every two years, instead of annually. In fact, many other shows in Europe are already biennial, or even every three years. Somehow, though, the show seemed to survive the blow: attendance this year was up 10% over last year’s show, attracting some 74,000 visitors.

Koelnmesse is also looking to forge alliances with organizations worldwide.

One agreement that was somewhat unconventional was its alliance with the National Hardware Show, being held May 10-12 in Las Vegas. Typically, Koelnmesse engages in a financial arrangement with another show, either purchasing it outright or forming a joint venture. For example, PRACTICAL WORLD ASIA represents an agreement between Koelnmesse and the Chinese International Hardware Show, which will host 1,300 exhibitors in 46,000 sq.m. of floor space. More than 40,000 overseas and local trade buyers are expected to visit the show.

The organization sees further opportunity in developing markets such as Eastern Europe to acquire new trade shows.

In the case of the NHS deal, however, the arrangement is much looser, involving joint marketing, promotion and sales. Is it something Koelnmesse will continue into next year, when NHS will be on but Practical World will be in an off year? “It’s part of the contract that we see and evaluate the results of our new co-operation,” said Hans Kampen onsite at Practical World. However, he expects to continue involvement with NHS into 2005.

Practical World is also looking to more co-operation, including from organizations such as Fediyma, the Federation of DIY Manufacturers Associations in Europe. “We’ve had some discussions to move their Congress to Cologne in March [in time for the show], from Brussels,” said Kampen. This year, the Presidents Council hosted a lunch that featured Paul Hylbert, president and CEO of Lanoga Corp., and Ira Kalish, global director for research at Deloitte Services LP.

Food tableThe Hardlines Industry Reception, held on the first evening of the fair, proved for the fourth year running to be a major draw for top buyers internationally. Hosted by Hardlines and sponsored by Koelnmesse, the Reception attracted senior international buyers from Do it Best Corp. and TruServ Corp., as well as buyers from companies such as Canadian Tire Corp. and Co-opérative Fédérée.

Kampen also deflected concerns that the show has been injured by the defection of the big power tool guys, led by Bosch and Black & Decker, who pulled out of this year’s show at the last minute. He pointing out that 1,900 tool companies were exhibiting this year, including a dozen leading power tool companies.

RONA DEALERS, FLUSH WITH CASH, INVEST IN GROWTH
RenovateurBOUCHERVILLE, QUE. — When Rona Inc. unveiled a new concept last week for its Renovateur banner, the test store was not a corporately owned “laboratory” store. It was a dealer-owned operation. Louis Turcotte is an independent who owns the newly refitted Renovateur in Boucherville, close to Rona’s head office and distribution centre.Like many other Rona dealers, who were shareholders before the company went public in November 2002, their stake in the company has grown as Rona stock has risen dramatically. As a result, they represent a new wave of industry growth and consolidation, as they build new stores, or buy out competitors.

Seasonal aisleRenovateur, which is being implemented under the Rona Home Centre banner in English-speaking Canada, has a lot of appeal to dealers as a way to improve their front end, appealing to both male and female customers with a blend of big box elements (high ceilings, warehouse-style racking toward the back of the store and in the LBM departments) with the comfort and expertise found in a traditional store.

“Now we have a solution for centres with 25,000-30,000 people, to offer a store with a high level of service combined with a larger selection of goods, all in a presentation that is similar to a big box,” says Sylvain Morissette, director of communications at Rona.

But it’s just one of the ways that Rona dealers are growing their businesses. Roy Perkins, co-owner of the Rona Home Centre in Cornwall, Ont., used the increased value of his shares to buy out his partners, increasing his stake in the business. “I was able to use the equity that I had in my shares to re-invest in my business,” Perkins says.

LANOGA FACES CHALLENGE OF BUILDER CONSOLIDATION
REDMOND, Wash. — For Lanoga Corp., the huge consolidation that’s occurring amidst its prime customer base — home builders — counts as both a challenge and an opportunity.According to Paul Hylbert, president and CEO of Lanoga, the top 10 builders in the United States now control about 25-30% of single-family housing construction — and that clout will only continue to grow. “They have a definite advantage over medium-sized builders when it comes to acquiring land. They have more ability to overcome the difficulties in acquiring title,” Hylbert says.

Lanoga had sales last year of $1.96 billion, 80% of that going to contractors, primarily home builders. These customers, says Hylbert, want reliable delivery of both products and services. “We can develop relationships with these builders, who want consistent programs.”

As a result, he notes, Lanoga’s companies own a lot of the builder business in the West and Northwest, where those stores are primarily located. Lanoga operates under the United, Spenard, Lumbermens, Home and Dixieline and banners.

AHMA: WILL CONSIDER MOVING AHMA SHOW FROM CHICAGO
CHICAGO — The fledgling AHMA Hardware Show is currently staking its success on its location. As an opening gambit, and a way to differentiate itself from the competing National Hardware Show, the AHMA show will remain in NHS’s former location, McCormick Place in Chicago. The show is being held April 18-20.Calling it “the best convention city in the country,” AHMA CEO Tim Farrell says his organization has been working hard to lower costs — or eliminate them altogether — to ensure the viability of the host city.

However, would AHMA consider moving the show to another city? “Absolutely,” says Farrell. “We’re open to investigating other venues.”

For now, though, AHMA and Chicago will continue to work together. In fact, the show’s dates for next year, April 3-5, 2005, are being heavily promoted along with this year’s show, an obvious counter-attack to concerns that the show won’t survive its first year.

LOWE’S ACCUSED OF RACE BIAS
KNOXVILLE, Tenn. — Lowe’s Cos. is the latest large retailer to be accused of denying employees of color equal access to positions within its company.The U.S. Equal Employment Opportunity Commission is suing the industry’s second-largest retailer, claiming that Lowe’s discriminated against Afro-American applicants for jobs at the company’s Vonore, Tenn., distribution center.

EEOC’s complaint, filed in U.S. District Court here, alleges that the retailer denied applicants a job “because of their race.” The complaint identifies Curtis Carter and Tiffany Carter among the applicants in question.

Lowe’s has consistently declined to respond to trade press requests for comment about its operations. But a company spokesperson, Chris Ahearn, said in a statement that Lowe’s has “a deep commitment to diversity,” although she did not speak directly to the EEOC suit.

EEOC stated that it filed the complaint after failing to reach a settlement with the retailer. It is seeking back pay, interest and compensatory and punitive damages on behalf of the plaintiffs.

Lowe’s has encountered similar accusations of racial bias in the past. On Aug. 28, 2003, a law firm in Florida filed discrimination complaints with EEOC on behalf of eight Afro-American employees of Lowe’s store in Winter Haven, Fla., who claimed they were passed over “many times” for promotions in favor of white employees the plaintiffs claimed were less qualified and experienced.

CUSTOM TINTING GETS RE-INTRODUCED TO ZELLERS PAINT DEPARTMENT
MISSISSAUGA, Ont. — The paint department at Zellers has just gotten brighter. The discount department store chain has introduced paint mixing, to beef up its service level beyond the handful of pre-mixed colors it sold in the past.The new initiative has been tested in two stores, an urban store in Burlington, Ont., and a rural store in North Bay, Ont. This month, another 50-plus stores were equipped with the new program, which features both Zellers private-label brand and Sico.

According to Tom Stafford, vice-president hardware and pharmacy for Zellers, “The introduction of a paint mixing service has had a huge impact on the accessories side of the business.” He adds that training staff in the paint department to use the new color-matching system has been an important part of the program rollout.

COMPANIES IN THE NEWS
WARWICK, R.I. — Home Depot has expanded its service offering through a new joint venture with MetLife Auto & Home and Home Depot’s stores in the U.S. Together, they will provide repair materials and installation services for MetLife Auto & Home Depot customers. The service will be available nationally to customers reporting insurance claims that involve home repairs. The program will focus initially on flooring replacement, with Home Depot providing materials and installation for a wide variety of products.

AJAX, Ont. — ILDC, the Independent Lumber Dealers Co-operative, has added a new member: Star Building Supplies in Winnipeg, Man., becomes the 25th member company in this buying group, whose members represent about $2 billion in sales through 153 stores. Star has one store in Winnipeg, with sales in 2003 of more than $40 million.

ST-LAURENT, Que. — Richelieu Hardware has signed its first U.S. retail customer. The fast-growing cabinet hardware and fastener vendor, based here, has landed an account with Westlake Ace Hardware, the largest single member of Ace Hardware Corp. Based in Kansas City, Westlake has 78 stores, 61 of which will feature Richelieu’s four-foot program of cabinet fittings and fasteners.

COTATI, Calif. — The discovery that a local home improvement dealer was helping to fund an effort to keep a Lowe’s store from opening here has led this city’s Council to request a criminal investigation into whether a local citizen’s group violated campaign disclosure laws. The Council, according to the Santa Rosa Press-Democrat, is asking the Sonoma County district attorney and the state Fair Practices Commission to look into the paperwork of this group, known as Cotati Residents Against B. Last November, Measure B passed by only 34 votes, and allowed Lowe’s store application to move forward. The Press-Democrat reported that Yardbird’s, a local dealer with 10 stores in the area, has been subsequently identified as that residents’ group’s chief financial backer prior to the vote. Yardbird’s reportedly contributed $26,000 to that group’s cause, unbeknownst to voters.

TORONTO — A new finance package from Home Depot Canada is aimed at letting homeowners spend more. The “Home Improvement Loan” is an unsecured line of credit ranging from $3,000-$30,000, that provides six months interest and payment free to purchase materials for repair and renovation projects. But after the six-month period, the account is closed to additional purchases and the customer can choose to repay the loan at anytime or assume fixed monthly payments over a seven-year term at a 15.99% fixed interest rate. The initial purchase must be a minimum of $2,000 and subsequent add-on purchases must be at least $250. There are no administration or application fees and no penalties for prepayment at anytime during the term of the loan.

BARRIE, Ont. — Building materials wholesaler Can-Save will hold its 2004 Buying Expo on June 17, 2004. Due to years of increased attendance, the show will be held off-site for the first time, moving to the Barrie Curling Club. Continuing with tradition, this year Can-Save has booked Canadian blues rocker and six-time Juno Award winner Colin James, for the live entertainment. For more information, contact: Larry Koza 705-722-7283, ext. 2223; email: lkoza@can-save.ca; or Amanda McPhee at ext. 2256; or email: amanda@can-save.ca.

Chicago — The AHMA Hardware Show reports that it was able to register hundreds of international buyers during the recent Practical World/International Hardware Fair in Cologne, Germany. In addition, a number of companies signed contracts to exhibit at the show, scheduled for April 3-5 in McCormick Place. The show announced that it has also secured the endorsement and support of the Worldwide DIY Council, which consists of about 150 manufacturers from the United States and Canada who are active exporters.

Hoffman Hills, Ill. — The chairman and CEO of Sears Roebuck, John Lacey, got a cut in his package based on disappointing results from the giant department store retailer. Although his base salary remained at a paltry $1 million, his bonus was cut in half, to a mere $1.8 million.

PEOPLE ON THE MOVE
Manfred Seitz has been named president of Robert Bosch Tool Corp., effective April 1. Seitz will be responsible for all of Bosch’s North American power tool, accessory and lawn and garden business units, and will serve as president of the company’s senior executive team. In addition, Seitz will be a member of the management board of Bosch Power Tools Division for Robert Bosch GmbH.At the Building Supply Dealers Association of BC (BSDA) annual general meeting, held earlier this month, the members of 2005 board of directors were presented. They are: Rick Mielke of Summerland Home Hardware in Summerland was named chairman … The directors are: Bob Grant of Windsor Plywood, Coquitlam; Carole Hamanishi, Wilway Lumber Sales in Abbotsford; Brian Higgins of Baywest Hardware Ltd. in Victoria; Larry Jarvis from the head office at Rona Inc. in Surrey; Jamey Paterson of Paterson Products Ltd. in Langley; Jim Ramsden of Dryco Building Supplies Ltd. in Langley; Leah Ratz of CanWel Distribution Ltd. in Langley; Shawn Smith of Westman Steel Industries in Langley; and Norm Williams of Guardian Building Products, Delta B.C. (604-513-2205)
U.S. MARKET INDICATORS:
New home sales increased 5.8% to a 1.163 million annual rate, up from the record 1.09 million sold last year, says the Commerce Department. Year over year, new home sales were up a healthy 24.4% from February 2003. Sales were strongest in the West, up 28.5% from January, and in the Northeast, up 12.0% gain — their highest level since January 1997. Sales in the Midwest slid 10.6%; home sales in the South were down by 1.2% in February.Real gross domestic product grew at an annual rate of 4.1% in the fourth quarter of 2003, according to the Commerce Department. This follows an 8.2% growth rate in the third quarter. Corporate profits increased $81.4 billion in the fourth quarter of 2003, compared to an increase of $101.4 billion in the third quarter.
CANADIAN MARKET INDICATORS:
Canada’s leading indicators rose by 0.4% in February over January. Six of the 10 components advanced, one more than in January, as the money supply turned up. Manufacturing led the gains, after lagging behind most of last year. Household demand was mixed.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Home Depot, Canadian Tire, Home Hardware and more! Hardlines will host its third annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.
NOTED
The Honourable David Ramsay, Ontario’s Minister of Natural Resources, and FSC-U.S. president Roger Dower will join the roster of speakers at the 5th Certification Watch Conference in Vancouver, B.C., April 1-2, 2004 in conjunction with the PricewaterhouseCoopers Global Forest & Paper Conference, which takes place on March 31. For further information, visit www.CertificationWatchConference.org or contact: Kristy Westlake kristy@sfcw.org.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

Key Account Manager Position

This position will entail filling a new function as Key Account Manager for the North American market. The scope of the position is too focus on selected national accounts to provide increased strategic partnerships. With this focused effort towards our customers and service team you will provide the tools and communication in a timely fashion for increased execution and growth. The position will work in conjunction with the Sales Manager and President, but also with customer service, marketing services, accounting and distribution on a regular basis. This is a full time position. Interested applicant’s please forward resume to d.osborn@thenystromgroup.com.

**********************************************************************************

DISTRIBUTOR WANTED:

A distributor is sought for a patented Australian product, Kableflags. Kableflags is a power-plug identifier system designed to ensure that you never unplug the wrong power plug again. There are six versions, each with ten pre-labelled identifiers for cables used in Home Entertainment, Kitchen, Home Threatre, Home tools, Computers and Office cables. A blank version is available to personally customize the flags.

Attaching Kableflags takes seconds and will save you money as many appliances, although switched off, still draw power and worse still, can be susceptible to damaging power surges or brown outs.

For more details, contact Fareeda Chand, Austrade tel: 416-323-1418 or email: fareeda.chand@austrade.gov.au

**********************************************************************************
PRODUCTS OFFERED

 

 

 

ERAPRO
ERAPRO Winter Tools     877-372-9273     sales@erapro.ca

**********************************************************************************

 

Reiker

**********************************************************************************  
SERVICES OFFERED

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

**********************************************************************************

SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.50 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL
PHYLLIS NOWELL AT 416-489-3396 OR EMAIL: buzz@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2004 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Nancy Wright, Circulation Manager: nancy@hardlines.ca
Phyllis Nowell, Sales Manager: buzz@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $229 (Canadian subscribers add $16.03 GST = $245.03 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $36 (Canadian subscribers add $2.52 GST = $38.52). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Mar22_04

 


John Caulfield, Contributing Editor
 vol. x, #12 March 22, 2004

IN THIS ISSUE:
* Cologne remains key show for European, Asian connections
* AHMA Show affirms commitment to Chicago venue
* Lanoga launches installed program for builders
* Rona unveils new-concept store
* Lowe’s assuages locals with extra hires
* Sears Grand gets going
* Quebec co-op expands hardware warehousing
* Home Depot gets sued over slogan

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher

* * * * * *

“I never think of the future. It comes soon enough.”
Albert Einstein

COLOGNE SHOW REPORT PART ONE: CHANGE IS GOOD
COLOGNE, Germany — You know, it was actually a very good show. Many attendees talked about the changes to Practical World, the International Hardware Fair. About how it’s gone from an annual event to every two years. How there are so many Asian companies exhibiting now. Or how that specialty tools show, proposed for Practical World’s off-years, was cancelled. But the changes are good, whether they all stick or not. The main thing is that the show is making changes. Pro-active ones. By going biennial, it ensures its vitality and importance – before it declines. And sure, there were lots of Asians there, but they were also writing business, plenty of it, with Western buyers. But suppliers from France, Spain, Egypt and the U.S. saw lots of action too.

And was the traffic down? When you’re talking about upwards of 74,000 people — a 10% increase over last year — it’s hard to tell. One North American vendor said he’d seen Canadian Tire and OBI (Germany’s largest DIY retailer) already the first day.

“The challenge for us was and is to position the fair in such a way that it fulfils the requirements of the sectors involved and the changing market conditions,” said Oliver Kuhrt, executive director of Koelnmesse. “The clear increase in visitor figures … confirms that we are now on the right track.”

With the prospect of a two-year wait for the next show, 3,677 companies from 59 countries came to show off their wares at Practical World 2004.

AHMA SHOW STRENGTHENS COMMITMENT TO CHICAGO
CHICAGO, Ill. — The AHMA Hardware Show is banking on the big brand name companies it says are supporting its show, and the centralized location here in the Windy City. “The real strong point our show is the strength of our exhibitors,” says Tim Farrell, CEO of the American Hardware Manufacturers Association, which owns and operates the brand new event.Farrell’s organization made headlines just over a year ago when it announced it would sever its partnership with Reed Exhibitions under which they jointly organized and mounted the National Hardware Show. This year, as Reed moves NHS to a new venue in Las Vegas, AHMA will put on its own show right here.

Farrell adds that, along with the leading brands, his show has attracted the support of the buying organizations in the U.S. to attend the AHMA Hardware Show, which now has more than 500 exhibitors. “Anybody in the trade show business knows those are the two factors needed for the success of a show.”

One of the criticisms of the show, when in Chicago, was the high cost of support services. The AHMA is not the only group that has identified that services provided by union labor remain high. Mayor Richard Daley has attempted to initiate changes, even though labor relations is a state-level jurisdiction.

Nonetheless, Farrell is optimistic that changes can be made. “We are working with the city and [McCormick Place] and all organizations to address any negative factors that may exist,” he adds, noting the AHMA has already taken huge costs out of the show. Drayage, the cost of getting a company’s booth and products to its exhibit space on the show floor, was considered outrageously high by many exhibitors, due to union labor. That cost has been absorbed outright by the association, says Farrell.

“We really believe Chicago is the premier trade show venue in the country.”

RONA UNVEILS NEW-CONCEPT STORE
BOUCHERVILLE, Que. — Rona Inc. has finally taken the lid off a new retail concept it has been working on in its home province of Quebec. Calling the program “upgraded traditional hardware store,” the new stores will carry the Rona Le Rénovateur banner here and operate under Rona Home Centre in Ontario and Western Canada. The first Rénovateur store opened last week here in Boucherville. In each case, the stores are upgraded from a traditional hardware store. Two more outlets being built or scheduled for construction in Prince Albert, Sask., and Fort McMurray, Alta. These stores will be slightly smaller, averaging 35,000 sq.ft. with the lumberyards adding another 40,000-80,000 sq.ft. The stores will take many of the merchandising techniques found in a Rona Regional, a smaller (65,000-85,000 sq.ft.) version of a big box, but with elements found in a more traditional store. The new concept, while still carrying aspects of a big box layout, draws even more strongly from a traditional one.

The stores aim to attract both male and female DIYers, as well as a strong base of contractor business. Dedicated environments within the store are designed to suit different consumer needs. Interior decoration and renovation projects are boutiqued in dedicated sections featuring paint, moldings, lighting, decorative items and related products. Lumber and tools are among the products and services featured at the contractor counter.

“Within the next year, Rona plans to invest about $30 million in building new retail locations,” said Robert Dutton, president and CEO of Rona, in a prepared statement.

Rona will invest more than $125 million over the next few months in the construction or renovation of stores. In addition to implementing the new Rona Rénovateur program, the company will build five Rona Home and Garden big-box stores this year. They will be : in Kitchener-Waterloo and Barrie, Ont.; Regina, Sask.; Richmond, B.C., and in Calgary North. As well, two Rona Building Centres, which cater more to trades and contractors, will be constructed in Peterborough, Ont.; and Calgary, Alta.

SEARS PLOTS STORE EXPANSION COURSE
NEW YORK — After nearly two decades of modest physical growth, Sears Roebuck & Co. is once again revving up its expansion engine. Speaking here at Reuters‘ Consumer Products and Retail Summit, Sears’ chairman and CEO Alan Lacy revealed that his company is planning to increase the number of its Sears Grand off-the-mall outlets over the next three years. That concept, which Sears launched last fall in Salt Lake City, has an expanded format, of 200,000 sq.ft., aimed at squaring off against the likes of Target and Wal-Mart. A typical Sears Grand store carries hardlines, appliances, consumer electronics and food.

A second store will open this Wednesday in Chicago, at the north suburban Gurnee Mills Mall. Three more will open in 2005, and “a more significant number” in 2006 and 2007.

Lacy also disclosed that the company is considering stand-alone Lands End outlets in upscale shopping malls, although he wasn’t specific about Sears’ plans. In existing stores, Sears is dropping computers from its inventory to make more room for larger, pricier televisions and a new line of DVD movies.

Lacy projected that Sears same-store sales in 2004 would be flat to mid single digits.

One of the reasons why Sears wants to start adding more stores again is to maintain its market share in appliances. Alan Lacy, its chairman, conceded that the company was in danger of sacrificing share to Depot and Lowe’s “until we’re in a position to grow our store base more rapidly.”

FURNITURE IS HOME HARDWARE’S NEW “HOT” BANNER
ST. JACOBS, Ont. — With beefed up programs and expanded assortments, Home Hardware Furniture is attracting more dealers than ever. Although Home Furniture’s 60 stores account for only about $50 million of Home Hardware‘s almost $4 billion in sales by its 1,000 dealers across Canada, the member-owned wholesaler anticipates big growth from the division. Home added only two Furniture stores in 2002, but last year, a dozen signed on, with another six lined up to join the banner before year’s end.

Some are new dealers, others are existing Home Hardware dealers who have chosen to expand their business. Don Gautreau in Moncton, N.B. will open two Furniture outlets next month. Others, such as Southpark, P.E.I., have expanded with a “store within a store” in his existing Home Hardware Building Centre.

“Dealers have the ability to do more merchandising with Home Furniture because it has more margins,” says Morgan McCabe, merchandise manager for Home Furniture. In fact, he adds, “Our dealers aren’t feeling the impact of Home Depot at all.”

The move into furniture has been a natural one for many dealers, especially those who are already in LBM. The new banner focuses on furniture, both finished and unfinished, as well as heavy appliances, which tie in with building centres that already carry kitchen cabinets.

SUNSHINE ACE SUES HOME DEPOT OVER SLOGAN
NAPLES, Fla. — In what its attorney characterized as “the most significant trademark infringement case in U.S. history,” a local retailer, Sunshine Ace Hardware, is suing Home Depot and asking for $1 billion in compensatory damages. The suit claims Home Depot illegally used Sunshine Ace’s advertising slogan “You Can Do It, We Can Help,” which Sunshine claims to have been using for two years before the warehouse giant introduced it. The disagreement between Depot and Sunshine Ace, which operates four stores in Florida, has been going on since June 2003, when Sunshine Ace sued Home Depot in a federal court in Fort Myers, Fla., claiming that the competitor infringed on its trademarked slogan. A deal couldn’t be settled out of court, however, as negotiations collapsed last week.

The Naples Daily News, citing court documents, reported that Home Depot has spent between $1 billion and $2 billion on its nationwide “You Can Do It” ad campaign. Sunshine wants Home Depot to stop using that slogan in all markets, not just Florida, where the Atlanta-based dealer operates more than 120 stores.

LOWE’S DELIVERS ON LOCAL DEVELOPMENT PROMISES
NORTHAMPTON COUNTY, N.C. — When big box retailers enter a market, they almost always claim they will bring more jobs and higher tax revenues to the community. Opponents typically contend those claims are overblown, especially when the retailer receives tax incentives just for coming into the market. They insist big box dealers should be made to pay more for such things as road, sewage and land development improvements. For example, Home Depot initially was to receive $1 million in tax abatements from the village of Carpenterville, in southern Illinois, to open a 130,000-sq.ft. store there. But after several months of negotiations, it now appears that the village’s board is considering a $900,000 tax break, 60% of which would go to Home Depot on the condition that it comes up with a better plan to manage storm water runoff.

In Northampton County, infrastructure improvements that support a Lowe’s regional distribution center there were partly funded by a $1 million block grant that county received. Apparently, the investment is paying off, as the country recently disclosed that the Lowe’s DC has hired 310 people, 198 of whom had previously held low-to-moderate income jobs.

CO-OP FÉDÉRÉE EXPANDS WAREHOUSE
QUEBEC CITY — Regional co-op wholesaler Co-opérative Fédérée is expanding its distribution center, adding 35,000 sq.ft. to the existing facility, bringing the overall size of the warehouse up to about 165,000 sq.ft. According to Claude Gingras of Co-op Fédérée, the work is under way now and he expects it to be completed by August. Expansion is being undertaken mainly to accommodate increased inventory in hardware, as the company beefs up assortments to service both existing hardware and LBM members, and a small but growing group of independents being served by Co-op Fédérée under a banner it launched late in 2002, Unimat. Last year, it added five new members under the fledgling Unimat banner. The program, an alternative format for non-member retailers, has appeal to both hardware and building centers.

Co-opérative Fédérée also has a 30,000-sq.ft. warehouse, plus another 100,000 sq.ft. of yard, to store lumber and building materials.

MSN PROVIDES NEW OUTLET FOR SERVICEMAGIC
GOLDEN. Colo. — MSN, the internet service provider whose web venues attract more than 350 million visitors each month, is expanding its reach to home improvement. Now customers can access ServiceMagic‘s online network of more than 45,000 pre-screened contractors through MSN’s House and Home web site. Rodney Rice, ServiceMagic’s co-founder, said in a prepared statement that he expected this strategic alliance to add significantly to his company’s customer base. Christine Andrews, MSN’s product manager, predicted that this deal will make the site “a top destination for anyone looking for home improvement resources.”

The six-year-old ServiceMagic also provides access to real estate professionals, and last October branched out providing connections to pre-screened lenders through a joint venture with Cornerstone Mortgage. ServiceMagic generated $20 million in sales last year.

COMPANIES IN THE NEWS
REDMOND, Wash. — Lanoga Corp. has launched an installed sales program of its own, but unlike many – including Home Depot – the program is aimed at pros. Lanoga dealers, which operate under the United, Spenard, Lumbermens, Home and Dixieline banners, will do more than just sell builders the windows for a home, it will have them installed, as well.WASHINGTON — Ace Hardware Corp., with some 3,700 members who collectively represent 4,800 stores, plans to open another 150-200 outlets this year. At its dealer market being held here recently, the Oak Brook, Ill.-based company reported net income of $100.7 million in 2003, up 22.7% from the previous year, while sales through the warehouse were up 4.3% to $3.16 billion. Retail sales are projected to hit $13 billion, as the company focuses more and more on upscale products, especially in the hardware and lawn and garden departments.

LONDON, U.K. — Although sales fell 18% to 8.8 billion pounds, Kingfisher Plc, Europe’s largest home-improvement retailer, and third-largest in the world, reported a 35% increase in profits, helped by its B&Q DIY chain in the U.K., following the demerger of its consumer electronics division, Kesa Electricals. Net income rose to 229.6 million pounds ($417 million) in the fiscal year ended January 31, from 170.6 million pounds a year earlier. Kingfisher intends to focus on Europe’s $232 billion home improvement market, which is expected to grow by 20% by 2007. Growth in France is being led by almost doubling the size of its 59-store Brico Depot chain.

MONTREAL — Hardware distributor Sodisco-Howden Group reported a fourth-quarter increase in net earnings of 20%, and an increase year-over-year of 225% over the previous year. During the fourth quarter, revenues totalled $128.7 million, up 2.1% from
the same quarter in 2002. The increase was driven by Ace dealers, whose revenues primarily comprise warehouse hardware sales – Sodisco-Howden’s most profitable segment. The Ace dealers also helped drive full-year revenues to a record $485.4 million, while net earnings totalled $7.7 million.

BOISE, Idaho — Boise Cascade Corp. will sell approximately 79,000 acres of timberland
in western Louisiana for approximately $84 million. The timberlands are being bought up by the Hancock Timber Resource Group, based in Boston, Mass. The deal is expected to close by March 31, 2004. Boise continues to own or control more than two million acres in the United States, including about 610,000 acres of timberland in Louisiana.

TORONTO — Canadian Tire is unveiling today a new in-store gift registry service. The registry, already a feature on CTC’s home page, will launch next Saturday, March 27.

PEOPLE ON THE MOVE
At the Building Supply Dealers Association of BC (BSDA) Annual Gala, held March 6, the association presented its ORION Awards. In the category of most outstanding supplier – individual service, the award went to Garry Anderson of Irly Distributors Ltd., Surrey, B.C. (604-596-1551)Kim Gonzalez has joined Do it Best Corp. as education services specialist in the company’s communications department. She’s responsible for facilitating year-round training programs, and organizing special events at the co-op wholesaler’s buying markets. Gonzalez was most recently executive assistant for The Lutheran Foundation. (260-748-5300)

Garry Fairbrother will retire from Federated Cooperatives on April 30, 2004. He worked for Fedco for 35 years, including as manager – general merchandise for the past 20. (A dinner and roast in his honor will take place April 3, during the Federated Coop’s spring dealer show in Saskatoon. For more info, contact: Vaughn Crofford at the Canadian Hardware Housewares Manufacturers Association at (416-282-0022, ext. 30; or 1-800-488-4792).

TruServ Canada has promoted Ralph Dunham, formerly district manager for Northern Alberta, and a 21-year veteran of the company, to the position of regional manager, sales, operations & member relations (East). He reports to Ray Falkenberg and will relocate to TruServ’s Kitchener office. (519-893-8383)

U.S. MARKET INDICATORS:
The U.S. Commerce Department reports that housing starts in February were 1,855,000, down 4% from January but up 13% from one year ago. Despite a disconcerting rise in the jobless rate, low interest rates have managed to keep the new housing market strong, as the level stayed the same from February to March, according to the National Association of Home Builders. The index, a measure of builder sentiment on sales and buyer traffic, was at 64, unchanged from February’s downwardly revised reading.
CANADIAN MARKET INDICATORS:
Existing home sales in February in major markets totalled 24,368 units on a seasonally adjusted basis, according to the latest report from the Canadian Real Estate Association. That’s up 1.4% from the previous month. New listings amounted to 38,885 units, up 4.0% over January. Tight market conditions, combined with solid demand for higher priced homes, caused the residential average price to rise 10.5% year-over-year to $233,921.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Home Depot, Canadian Tire, Home Hardware and more! Hardlines will host its third annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.
NOTED
Maple Leaf Night, a Canuck tradition during the National Hardware Show, is following the show to Las Vegas. The event is held by the Canadian Hardware and Housewares Manufacturers Association, which surveyed its retail customers to find the majority have chosen to attend NHS in Las Vegas over the AHMA Hardware Show in Chicago. Maple Leaf Night will be held Monday evening, May 10, 2004 at the Mirage Hotel. Contact: CHHMA at 416-282-0027 for more info.
OVERHEARD…
“I haven’t felt this kind of excitement at a show since Chicago eight years ago” — Jason Mayer, who was at Practical World in Cologne searching for new lines for his London, Ont.-based rep agency, Northern Marketing.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

DISTRIBUTOR WANTED:

A distributor is sought for a patented Australian product, Kableflags. Kableflags is a power-plug identifier system designed to ensure that you never unplug the wrong power plug again. There are six versions, each with ten pre-labelled identifiers for cables used in Home Entertainment, Kitchen, Home Threatre, Home tools, Computers and Office cables. A blank version is available to personally customize the flags.

Attaching Kableflags takes seconds and will save you money as many appliances, although switched off, still draw power and worse still, can be susceptible to damaging power surges or brown outs.

For more details, contact Fareeda Chand, Austrade tel: 416-323-1418 or email: fareeda.chand@austrade.gov.au

**********************************************************************************
PRODUCTS OFFERED

 

 

 

ERAPRO
ERAPRO Winter Tools     877-372-9273     sales@erapro.ca

**********************************************************************************

 

Reiker

**********************************************************************************  
SERVICES OFFERED

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

**********************************************************************************

SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.50 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL
PHYLLIS NOWELL AT 416-489-3396 OR EMAIL: buzz@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2004 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Nancy Wright, Circulation Manager: nancy@hardlines.ca
Phyllis Nowell, Sales Manager: buzz@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $229 (Canadian subscribers add $16.03 GST = $245.03 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $36 (Canadian subscribers add $2.52 GST = $38.52). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Mar15_04

 


John Caulfield, Contributing Editor
 vol. x, #11 March 15, 2004

IN THIS ISSUE:
* Home Depot wants suppliers in sync with data sync
* Las Vegas Show strong in lawn and garden
* Rona launches Benjamin Moore boutiques
* Lowe’s to debut in Maine
* Zellers overhauls hardware department
* Weyerhaeuser faces lawsuit
* Sears beefs up power tool offerings

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher

* * * * * *

“Half of the failures in life arise from pulling in one’s horse as he is leaping.”
— Julius and Augustus Hare

GP ANNOUNCES SELLOFF OF LBM DISTRIBUTION BUSINESS
ATLANTA — Georgia-Pacific Corp. announced on Friday that it’s made a deal to sell its building products distribution business to a new company owned by Cerberus Capital Management L.P., a private, New York-based investment firm. Members of the GP distribution business’s management team are also involved in the purchase.GP has had the division on the block for at least a year. The deal is valued at about $810 million, which includes the assumption of $630 million of working capital at closing and includes the separate sale of the business unit’s real estate assets, valued at $100 million. Georgia-Pacific expects the transaction to result in net after-tax proceeds of approximately $780 million, which will be used to reduce debt.

In addition, Georgia-Pacific will enter into a five-year agreement to keep selling its manufactured structural panels, lumber and other building products to the spun-off distribution business.

The distribution division had net sales last year of $4.3 billion through 63 warehouses in the U.S. and one location in Canada. It sells some 10,000 products across 14 categories, including structural panels, hardwood plywood, roofing, insulation, metal products, lumber, paneling, vinyl siding and particleboard.

All current employees of the distribution business, including the current management team led by Charles McElrea, president — building products distribution, are expected to join the new company. Closing, which is expected to occur during the second quarter, is subject to customary conditions.

“This agreement is yet another major step forward in reducing debt and sharpening the focus of Georgia-Pacific,” said Pete Correll, Georgia-Pacific’s chairman and CEO in a prepared statement.

THE HARDWARE DEPARTMENT GETS OVERHAULED AT ZELLERS
MISSISSAUGA, Ont. — The hardware department at Zellers has been renovated, with more emphasis on convenience, and less on project orientation.“We saw an opportunity to really sharpen our focus,” says Tom Stafford, vice-president hardlines and pharmacy at Zellers. By going after the impulse buy, he says, Zellers can better complement the project that would be initiated at a more traditional hardware or home improvement outlet. “For example, we can’t sell the cabinetry, so we sell the cabinet hardware.”

But knobs and pulls represent just one area of focus for the 298-store mass merchant, which is owned by Hudson’s Bay Co. It de-listed about 10% of its hardware assortments, adding back in another 1,000 or so SKUs, increasing the total hardlines department to about 5,000 items. By re-aligning assortments, says Stafford, the retailer has maintained the same footprint in its stores for the department, relying on techniques such as sliders and shorter pegs to maintain facings.

Stafford says that Zellers learned from other divisions within HBC, picking up tips especially from Home Outfitters, the fast-growing chain of housewares, bedding and seasonal stores.

“If you want a picture hanger, we’ve got it. If you want a screw — they’re all there,” Stafford notes. But you’ll no longer find a full array of items such as hammers. Instead, a few all-purpose hammers are now available. Brand names include Stanley hand tools and measuring tapes, and Black & Decker power tools.

A similar metamorphosis has occurred in the automotive department. Where once a full array of tune-up and repair items such as oil filters was available, the emphasis is now on car décor and accessories, with steering wheel covers and conversion kits for TVs exemplifying the department. “Now,” says Stafford, “you’ll find things to make life inside the care more convenient.”

The automotive department also reflects more emphasis on seasonal needs, with wiper blades and a full line of ice scrapers, while summer assortments include a new line of Coleman power washers.

Although Zellers reported a decline in its hardlines sales in the fourth quarter of 2003, home décor made gains during the period. The hardlines side, overall, says Stafford, is on the rise, unlike the softlines.

HOME DEPOT DEMANDS DATA SYNC COMPLIANCE FROM SUPPLIERS
ATLANTA — By mid year, Home Depot plans to stop exchanging product information manually with its suppliers, and has insisted that they adopt UCCnet product registry standards for data synchronization and electronic data interchange.Information Week quotes Mark Healy, Home Depot’s merchandise operations senior director, as stating, in so many words, that the retailer would stop buying from vendors that don’t comply with its edict. “If the supplier doesn’t have an electronic solution, it’s going to be difficult for them to get information to us.”

The trade magazine reports that Home Depot will provide vendors with a schedule in the third quarter of this year about when it expects suppliers in specific categories to be using UCCnet. Healy says, and about 1,000 of Home Depot’s 5,000-plus suppliers are among them.

Home Depot Canada, in line with the U.S. head office, issued a letter to suppliers last fall, demanding that its suppliers register with UCCnet’s Canadian counterpart, ECCnet, before October 15, 2003. However, so much confusion surrounded the process, and ECCnet’s role in the process, that the deadline was extended into 2004.

A major component in Home Depot’s store productivity strategy this year has been to improve the fluidity of its back-end receiving. This summer, the retailer plans to begin using wireless devices that can capture information about products as they are received at its stores. Information about returns and product movement will also be accessible to suppliers, with the goal being improved synchronization and transparency between vendors and the stores.

Product listing through a data sync registry such as UCCnet and ECCnet is much more standard for other industries, especially grocery. But suppliers are wary of benefits, and many consider the program just one more way in which streamlining of a retailer’s logistics falls on the backs — and pocketbooks — of the vendors themselves. However, Wal-Mart has determined that adoption of data sync will provide savings that reach into the billions of dollars.

NEW PRODUCTS, LAWN AND GARDEN DOMINATE LAS VEGAS SHOW
LAS VEGAS — The National Hardware Show is already surpassing last year’s event in size and exhibitors. Through March 9, 2,165 exhibitors had leased 463,880 sq.ft. of net exhibition space inside the Sands Expo & Convention Center here, where the show is scheduled for May 10-12. According to the show’s Web site, more than 12,000 attendees from 72 countries have registered for the event.“This is the first year-on-year growth for the show since 1999,” says Rob Cappiello, President of NHS. Cappiello attributes some of that increase to lawn and garden exhibitors, which account for 200,000 sq.ft. of show space.

Cappiello says the convention will include a 6,400-sq.ft. area for new products that can accommodate two demonstration areas. He also plays up the show’s educational program, which will include 15 “tracks” and 60 sessions. (Hardlines will participate with two sessions on key retailing perspectives internationally.)

NHS has commissioned research that’s being conducted by the Home Improvement Research Institute and will be presented at the show, which examines the extent that the sales of existing homes affect purchases of home improvement products in different categories.

RONA LAUNCHES BENJAMIN MOORE BOUTIQUES
TORONTO — A new paint program appeared last week in select Rona Lansing stores around the Greater Toronto Area. In partnership with Benjamin Moore paints, the eight Rona Lansing stores around the GTA will feature the Benjamin Moore Signature Boutique, a program that’s been used with traditional paint dealers since its inception in 1998, but the installation in these Rona Lansing stores marks the first venture for the retailer with this program, which has been mounted as a “store within a store.”While Sico is the dominant brand in Quebec — and in Rona stores in that province — and both Sico and CIL are the brands being offered nationally, Lansing, a familiar chain in the Toronto area since its inception in the early 1950s, has offered Benjamin Moore throughout that time.

“This program reflects regional needs,” says Normand Dumont, senior vice-president merchandising at Rona Inc. “Rona has the ability to give what the customer expects in each market, and paint is one area that has high brand recognition.”

Dumont, along with Pat Bennett of Rona and David Haigh, general manager — central region for Benjamin Moore, and Doug Funston, regional and marketing manager — central region, were on hand last Thursday for an official “opening” of the Signature Boutique at Rona Lansing’s Lambton store in Toronto’s west end. Situated at the back of the store, laminate hardwood has been installed on the floor, while lifestyle murals hang atop smartly faced up, consumer-friendly paint lines that represent a newly expanded palette of colors.

BIG BOXES FACE OPPOSITION IN NORTHEAST
AUBURN, Maine — Lowe’s Home Improvement Warehouse plans to open 140 stores nationwide this year, including its first store in the state of Maine. And like its major competitor, Home Depot, it’s discovering some opposition in the Northeast.The Associated Press reports Lowe’s has budgeted $16.5 million for a 150,000-sq.ft. store in Maine, which will be located next to an existing Wal-Mart. The store will open with 175 employees sometime in the fourth quarter of 2004.

Farther south, however, Lowe’s has encountered some opposition to the construction of an $80-million distribution center in Plainfield, Conn. Union contractors have been staging protests outside nearby Lowe’s stores because Lowe’s general contractor is using non-union labor from out of state on that job.

Meanwhile, Home Depot opened a store on January 22 in Brattleboro, Vermont. At 65,000 sq.ft., it’s among the smallest in the chain. However, the store, the third in the state, is close to existing stores, and raising the ire of locals who are resisting the big box incursion. A fourth store in Vermont is scheduled to open in Bennington sometime in the future.

LBMAO SHOW GOES HEAD TO HEAD WITH CHS IN 2005
MISSISSAUGA, Ont. — The Lumber and Building Materials Association of Ontario has confirmed it will go ahead with its Winter Buying Show next year, following the inaugural event last month. It will take place once again in London, Ont., February 5-6, 2005. The show will target more than 2000 retailers and 150 vendors.However, the dates overlap directly with next year’s Canadian Hardware and Building Materials Show, being held in Toronto February 6-8, 2005.

“I’m very disappointed that this has been done,” says Bob Elliott, head of the Canadian Retail Hardware Association, which owns CHS. “We all try and stay away from each other’s dates, to make a schedule that makes sense for everybody in the industry. [This overlap] makes it tougher for retailers and exhibitors who might want to go to both.”

Kimberley Clarke, the new show manager of the LBMAO’s Winter Buying Show, admits there’s a conflict, but only in the dates. CHS, she points out, is attempting more of a conference approach to its event. The dates chosen, she adds, were based largely on availability of the venue, London’s Western Fairgrounds.

“We don’t see a huge crossover in traffic. We’re targeting lumber dealers — it’s a buying show. And where there’s a crossover, retailers will come to both shows.”

Clarke replaces Peter McLean of the show management company McLean Hart as show manager. She was hired — on a contract basis — because of her industry experience, which includes sales and marketing roles at both Dimensions Retail Systems and LBMX, and her location, Clarke says. She lives in London, and has lots of contacts within that city to help her with the show from a planning perspective.

SEARS BEEFS UP NATIONAL BRANDS IN TOOL CORRAL
TORONTO — Sears Canada has added three leading national brands to its assortment of power tools. DeWalt, Makita and Milwaukee will now sit aside Sears’s own Craftsman brand.In the U.S., a mix of national brands within a Sears department store’s hardware has been in place, in its “Tool Territory,” for some years, but in Canada, Sears has traditionally relied on its own Craftsman brand, which is produced by Ryobi.

In an effort to broaden the appeal of its hardware department, Sears has added the well-known names to cater, not just to DIYers, but to professional builders and renovators. It’s also expanded the assortments in a number of categories, including drills, saws, sanders, routers and grinders.

“We have customers who are regular home owners, but we also have the Craftsman Professional series, so Craftsman spans the homeowner and the professional,” says Vincent Power, a spokesperson for Sears Canada. He adds that the appeal of Craftsman celebrity spokesperson Bob Vila increases the appeal of the Craftsman line.

INDUSTRY STOCK WATCH

COMPANY
52-WEEK HIGH
52-WEEK LOW
CLOSE FRIDAY
Canadian Tire 45.24 28.70 44.75
Canfor 14.70 7.60 13.84
Costco 40.42 27.92 38.30
Goodfellow 16.00 9.75 15.50
Home Depot 37.89 21.66 36.09
Hudson’s Bay 14.15 7.75 13.80
Lowe’s Cos. 60.42 35.45 53.09
Rona Inc. 35.00 13.70 31.99
Sears Canada 21.50 13.60 16.89
Sodisco-Howden 3.35 1.30 3.12
Taiga Forest 8.76 6.31 8.30
Wal-Mart 61.31 46.50 58.48
West Fraser 43.25 29.25 41.25
COMPANIES IN THE NEWS
MONTREAL — Maax Inc., North America’s third-largest bathroom fixture and kitchen cabinet maker, is being purchased by a consortium that includes a U.S. investment firm, the private equity arm of the Ontario Municipal Employees Retirement Board, and some of Maax’s own managers. The deal is worth about $555 million, in which the shares of Maax will be sold to the group at $22.50 a share, representing a premium of 22% over the closing price on the day before the sale process was announced last September. The sale includes the assumption of about $85 million of Maax’s debt.TORONTO — Department store giant Hudson’s Bay Co. saw sales and revenue for the fourth quarter ended January 31, 2004 increase by $17 million to $2.46 billion. Same-store sales in the quarter fell 4%, while operating income (earnings before interest and income taxes — EBIT) in the fourth quarter increased 9% to $156.2 million. Prior to normalizing for non-comparable items, however, net earnings in the quarter declined to $89.6 million, reflecting a generally weaker holiday season, primarily in apparel categories, and the company’s commitment to everyday low pricing over excessive discounting and promotional activity. For the year, sales and revenue reached $7.40 billion, an increase of $16 million, or 0.2%, above $7.38 billion over the previous fiscal year. EBIT increased 10% to $158.3 million and net earnings were basically unchanged from last year. Zellers, HBC’s discount department store chain, posted its highest operating profit in seven years, although same-store sales in 2003 decreased 2.6% at Zellers and 2.3% at the Bay.

COLOGNE, Germany — With the Cologne International Hardware Fair/Practical World moving to a biennial event, the owner of the show, Koelnmesse, had originally planned a specialty tools show in alternating years. Now that event, called Tools Cologne, has been cancelled, in favor of devoting more energy to the Practical World Show, which actually starts today and runs until March 17. The next instalment of the show will be in 2006.

PALM DESERT, Calif. — Although data warehousing is still considered by many as a discretionary program that’s hard to measure, Ace Hardware Corp. has managed to boost the size of retail purchases through one of its loyalty programs by $1.03 per transaction, and increased the customer response to marketing campaigns through data reuse. The company shared its successes at an IT conference by ComputerWorld that was held here recently.

ST. JACOBS, Ont. — Canada Post will issue a new 49-cent stamp on April 19 honouring the 40th anniversary of the founding of Home Hardware Stores Ltd. In 1964, 128 independent Ontario hardware retailers purchased Hollinger Hardware of St. Jacobs, Ont. This resulted in the formation of a dealer-owned hardware co-operative that has since grown today to more than 1,000 dealers and almost $4 billion in retail sales.

CALGARY & TORONTO — Shell Canada Products have made a deal to sell 10 Shell retail locations to Canadian Tire Petroleum. The gas stations will be re-branded and operated by Canadian Tire. The sites, which are located in Ontario and western Canada, are slated for physical conversion beginning in May. The purchase is part of Canadian Tire’s efforts to grow its network of gas stations through both acquisition and increased sales from existing sites.

PEOPLE ON THE MOVE
At Home Hardware Stores Ltd., Patty Uhrig has moved over from Bill Ferguson‘s office to join the Home Furniture team as a facilitator on the dealer development team. She reports to Georgette Carriere, who is now dealer development manager for all of Canada. (519-664-2252)
U.S. MARKET INDICATORS:
Retail sales were up a bit in the U.S. in February, but mainly due to auto sales and performance by department stores, says the Commerce Department. Retail sales rose 0.6% to a seasonally adjusted $327.17 billion in February, but sales other than vehicles were flat compared with January.Concerns about offshore manufacturing taking over domestic production will no doubt increase, given the latest news that the trade deficit widened to a record $43.1 billion in January. The gap was blamed on rising oil prices, which helped keep imports near historic highs, reports the Commerce Department.
CANADIAN MARKET INDICATORS:
Housing prices rose only 0.3% in January, relatively unchanged from December’s monthly increase, seasonally adjusted. Year over year, this index of contractor’s selling prices rose 5.1%, up slightly from December’s annual increase of 5.0%Housing starts were up in February, as the seasonally adjusted annual rate increased to 214,100 from 195,500 in January, according to CMHC. The seasonally adjusted annual rate of urban starts rose 10.9% to 188,500 units, with most of the increase coming from multiples. Multiple starts increased 18.6% in February to 88,500, while single starts rose 4.9% to 100,000. Year-to-date actual urban starts were 7.1% lower in February than in February 2003. Single starts declined 3.5% and multiple starts were off 10.3%.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Home Depot, Canadian Tire, Home Hardware and more! Hardlines will host its third annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.
B&Q HAS BIG PLANS FOR 2004
B&Q, the U.K.’s largest DIY retailer, plans to hire 3,500 people this year to staff the 20 stores it intends to open in 2004. This will bring its total number of B&Q outlets to 337, with 39,500 staff.Both B&Q and French DIY retailer Castorama are part of Kingfisher plc.

Kingfisher has been aggressively repositioning itself in recent months, determining only to remain in markets in which it can be the number one player. That meant pulling out of countries such as Poland, and also Canada, where the Castorama unit owned 20 Réno-Dépôt big boxes. Those were subsequently sold to Rona Inc.

Kingfisher also demerged its electrical retail business last year so it could concentrate on the retail home improvement market. Since the demerger, Kingfisher has continually been plagued by rumours that it could be a target for a takeover by Home Depot, however, even Home Depot’s chief officer, Bob Nardelli, has admitted the weak dollar in relation to the pound sterling would make any such takeover highly unattractive at this time.

WEYERHAEUSER SETTLES ANTITRUST SUIT
PORTLAND, Ore. — Weyerhaeuser has agreed to pay $34.5 million to settle a lawsuit filed by four hardwood mills in Oregon. The suit alleges that the forestry company attempted to gain monopoly power by altered prices on alder wood to drive competitors out of business.Weyerhaeuser admitted no liability in its settlement agreement. The plaintiffs were seeking $117 million in damages, and the same attorneys representing the mills won a $78.9 million verdict against the lumber giant last year over accusations of anti-competitive tactics, which led to the demise of Longview’s Ross-Simmons Hardwood Lumber.

Weyerhaeuser’s legal woes are not over yet, though. In its statement, the company said it’s a defendant in two similar antitrust cases scheduled to go to trial on May 11 and June 1, respectively. In addition, the supplier has filed an appeal with the U.S. Court of Appeals for the Ninth Circuit in an attempt to overturn a verdict against it in another alder-related case. It took a first-quarter charge last year of $52 million for that case, according to Reuters.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

SENIOR MANAGEMENT OPPORTUNITIES

TruServ Canada, a 100% Canadian-owned cooperative, has two exciting employment opportunities available! We provide hardware and general merchandise product and support programs for approximately 675 True Value Hardware, Country Depot and V&S Department stores across Canada.

  1. Regional Manager, Sales, Operations & Member Relations (East) — Responsibilities include: maximizing Corporate and Member growth, profitability and market share within the region through existing Member stores; leading and managing the District Managers to achieve store growth, retail, wholesale and profit objectives — this includes directing, training and leading the Member to participate and execute the essential retail programs for the specific banner; managing the existing base of stores through the District Manager, and through store visits, by working closely with the District Managers, including travelling with them and developing their skill sets. This position is based in our Kitchener office.
  2. National Growth Manager, True Value / V&S — Responsibilities include: Creating a professional business development and recruitment process coordinating all aspects of prospecting; researching and enhancing the True Value / V&S retail brands for future market development inclusive of marketing/advertising/communications, building décor, and small to large prototype models — this includes the conceptual development of prototype stores (by size); implementing an Active Brand Management process that targets prototypical markets and enhances brand equity. This position is based in our Winnipeg office.

Please visit our web site www.truserv.ca for more details on these two positions, including qualifications required. Interested candidates may submit a resume via email: employment@truserv.ca or confidential fax: (204) 453-9414.

**********************************************************************************

RETAIL ACCOUNTS EXECUTIVE

Master Lock, an industry leader in the security hardware industry, is seeking a Retail Accounts Executive.

A strong understanding of the retail market is a must, along with at least 3 years experience with large retail national accounts, specifically in the hardware wholesalers and warehouse home centers. Preference given to candidates with:

  • 5 years overall marketing/sales experience including preparatory field sales and marketing assignments,
  • proficiency in Microsoft Office,
  • exposure to key accounts’ vendor software,
  • fluent French.

Education equivalent to college degree required, preferably marketing or business administration.

Master Lock Canada is conveniently located in Oakville. Nearby highway access includes the QEW at Winston Churchill and 403 at Dundas Street.

Qualified applicants should send resume via email to tmedeiro@mlock.com. No phone calls please.

**********************************************************************************

QUEBEC BASED SALES REPRESENTATIVE


One of the largest plumbing manufacturers is in need of a sales representative to take full advantage of Quebec market based opportunities.

Responsibilities include managing and directing the sales process for various Quebec based accounts, including buying offices targeting Consumer sales areas. On the Retailer’s behalf, you’ll provide leadership into all category management issues including competitive positioning, sales data and forecasting, and cross-selling opportunities. You’ll work with a cohesive, dynamic team on product development, packaging, and PK/educational requirements.

Looking for an employer who continually demonstrates a commitment to teamwork and partnering with Retailers in their competitive position? To explore these opportunities in complete confidence, please contact Diana @ Human Resources. Interviews will be held during the weeks of February 16th and February 23rd. Email: DDavi79331@aol.com

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ERAPRO
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Reiker

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RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

**********************************************************************************

SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.50 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL
PHYLLIS NOWELL AT 416-489-3396 OR EMAIL: buzz@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2004 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Nancy Wright, Circulation Manager: nancy@hardlines.ca
Phyllis Nowell, Sales Manager: buzz@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $229 (Canadian subscribers add $16.03 GST = $245.03 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $36 (Canadian subscribers add $2.52 GST = $38.52). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Mar8_04

 


John Caulfield, Contributing Editor
 vol. x, #10 March 8, 2004

IN THIS ISSUE:
* Home Depot Canada to launch self-checkouts

* 84 Lumber sales up 18%

* Chase-Pitkin makes deal to sell appliances
* Ace ships snakes, Lowe’s gets sinking feeling
* Sodisco-Howden says loyalty remains high
* LBMAO evaluates future locations for show
* Loblaw wants your barbecue business!

* * * * * *
NOTE: Dollar amounts are stated in the currency of the country from which the story originates.
Michael McLarney, Editor & Publisher

* * * * * *

“Sentimentality is only sentiment that rubs you the wrong way.”
—Somerset Maugham (1874-1965)
84 LUMBER ENDS YEAR WITH STRONG SALES
Eighty-Four, PA — 84 Lumber Co., the nation’s largest privately-held building supply company, announced that sales for 2003 finished at $2.5 billion dollars, an increase of 18% over the previous year.Maggie Hardy-Magerko“2003 was another successful year here at 84 Lumber,” said 84 Lumber president Maggie Hardy-Magerko in a prepared statement. “None of this would be possible without each and every one of our associates. I am very proud of them; they never cease to amaze me.” The company managed to crack the $2-billion mark two years ago, when sales in 2002 topped $2.1 billion.

With those sales spread across 450 stores and 12 component plants in 34 states, 84 Lumber is known for its smaller, contractor-oriented outlets, However, five of them managed to hit $20 million in sales in 2003. “Our associates are a determined group of people who always go above and beyond the goals and expectation set,” said Hardy-Magerko, who often cites the importance of 84’s 6,500 employees when talking about her company’s successes.

Founded by Magerko-Hardy’s father, Joe Hardy, in 1956 in this town, 84 Lumber plans to open almost 30 new stores and six component plants in the coming year.

HOME DEPOT CANADA TO ADD SELF-SERVICE CHECKOUTS
TORONTO — Home Depot Canada plans to begin installing self-service checkouts in its stores by early April.These checkouts, which can be monitored by only one cashier, are part of Home Depot’s larger effort to upgrade its information technology in the front and back ends of its store. In 2003, the Atlanta-based company installed more than 90,000 electronic devises in its stores across North America, including 31,328 touch-screen POS terminals and self-service terminals into around 800 stores.

Bob DeRodes, Home Depot’s chief technology officer, told analysts that, through mid January, 120 million purchases had been transacted through the self-service terminals, and that Depot had been able to reduce its checkout queue time during weekends by 40%.

Home Depot store frontAnnette Verschuren, Home Depot Canada’s president, adds that 30% of all transactions at Home Depot stores now go through self-service checkouts, and she has been looking forward to having the technology in her own stores. “Our front end has been strong, and the reception of our cashiers has been exceptional” to the company’s Front End Accuracy & Service Transformation, a program known internally as FAST, that’s aimed at improving cashier productivity and getting shoppers out the door quicker.

CHASE-PITKIN TEAMS WITH LOCAL APPLIANCE DEALERS
ROCHESTER, N.Y. — Chase Pitkin Home & Garden, a 15-unit home improvement dealer based here, is jumping on the appliance bandwagon, but without the inventory and in-store space commitments that competitors like Lowe’s, Sears and Home Depot are devoting to the category.This regional dealer, with estimated annual sales of more than $200 million, has formed strategic alliances with retail appliance dealers in several of its markets. Through a new program called Appliance Advantage, shoppers who purchase kitchens from Chase-Pitkin are now entitled to a 10% discount on appliances purchased from its partners.

“We’re trying to keep our business local,” Frank Auria, Chase-Pitkin’s vice-president merchandising, told the Syracuse Post-Standard. “We figure it’s a great partnership, us offering our customers a value proposition when purchasing a new kitchen. The next step is buying appliances. We figure to capture the appliance-buying business by turning it over to the local expert.”

A spokesperson for Chase-Pitkin told Hardlines that, while the program is available to customers at all of the dealer’s stores, it is being marketed primarily at the nine stores with kitchen design centers.

WINTERMANS SAYS SODISCO-HOWDEN ON TRACK
MONTREAL — Deflecting criticism of his company’s low profile of late, Sodisco-Howden Group president and CEO Jos Wintermans says his dealers are satisfied with the wholesale distributor’s service levels.Back from the annual dealers meetings, he says, “I haven’t seen the dealers as positive and optimistic as long as I’ve been with Sodisco-Howden.” Wintermans took over the company two and one-half years ago. His tenure has been marked by acquisitions of other regional distributors, consolidation of operations between its two main warehouses — Victoriaville, Que. and London, Ont. — and rebuilding relations with Sodisco-Howden’s often disgruntled dealers, most of which fly the Pro banner.

Currently, Sodisco-Howden is in a quiet period, awaiting the results of an evaluation by an international finance company, N M Rothschild, that will make recommendations on the future of the company. In the meantime, some uncertainty hangs over the fate of Sodisco-Howden.

Nevertheless, says Wintermans, dealer loyalty is strong and so are the company’s financials. “We’re up significantly in January to February. We’ve started off the year with a bang.”

Sodisco-Howden also continues to keep ties with its key customers, the LBM buying groups. In January, the company signed a major new supply agreement with Western buying group Tim-BR-Marts Ltd., and says Wintermans, the members of AWARD in Atlantic Canada who have signed on with Atlantic Distribution Ltd., based in Halifax, “are still maintaining ties with Sodisco-Howden Group.”

Sodisco-Howden owns the license to Ace Hardware in Canada, and that program has become the option of choice for Sodisco-Howden’s dealers who currently operate under the Do-it center banner. That program is being phased out, and Wintermans says most of his Do it center members are switching to Ace. “The exception is Newton Enterprises, which went with Rona, but nobody has followed Newton’s lead,” he notes. Newton is a two-store chain with a mix of DIY and pro customers about 45 minutes outside of Winnipeg. It became the first independent dealer in Western Canada to sign on with Rona.

“When you want to be a true independent, going with Rona or Home Hardware is not the way to go,” he adds.

D.A. SURVIVES RECALL BACKED BY LUMBER COMPANY
EUREKA, Calif. — Voters in Humboldt County, Calif., rejected a recall of District Attorney Paul Gallegos that had been bankrolled by Pacific Lumber Co., which Gallegos had accused of fraud.In a turnout that far exceeded the state-wide turnout for California’s presidential primary, three-fifths of voters in the county decided to retain the 41-year-old D.A., who had been barraged by a multimedia ad campaign depicting him as soft on crime.

That campaign was funded by Pacific Lumber.

In a March 2003 filing, Gallegos accused Pacific of lying to state regulators during a highly controversial land-use deal four years earlier. The deal ended up pitting environmentalists, who were trying to preserve ancient redwoods, against the producer and local workers who depend on timber harvesting for their livelihood. According to the Los Angeles Times, prosecutors contended that Pacific Lumber fraudulently harvested about $40 million worth of trees each year — on 211,000 acres supposedly protected by logging restrictions.

Pacific Lumber and its corporate parent, Houston-based Maxxam Inc., paid $8 a signature to get the recall on the ballot. The Times reported that the timber company and its contractors donated more than 80% of the money — $266,000 disclosed so far — to the marketing campaign to vote Gallegos out.

The D.A.’s supporters raised $180,000 and put together teams of volunteers to counteract the ad campaign. “This recall election wasn’t about me, it’s about a corporation trying to control politics here in Humboldt County,” said a triumphant Gallegos. “This is about a defendant getting rid of the prosecutor.”

LOWE’S STORE GETS THAT SINKING FEELING
OCEAN TOWNSHIP, N.J. — Lowe’s Home Improvement Warehouse recently decided to close indefinitely its 150,000-sq.ft. store here as a precaution — because the store is slowly sinking into the ground.Although the store is barely a year old, cracks have formed in its floor slab, caused by the settling of the landfill on which this store was built. The damage has to be repaired before customers will be allowed back in.

The Asbury Park Press reported that the building’s landlord, Starwood Heller Seaview LLC, had issued Lowe’s a long-term warranty against major defects. The newspaper also reported that the township knew about the cracks last March, when the store opened.

The 123-acre landfill at one time was on the U.S. government’s Superfund list of potential hazardous waste sites. It was removed from that list in 1991. Lowe’s operates four other stores within the vicinity of its Ocean Township unit.

SATISFIED WITH FIRST SHOW, LBMAO PLANS FOR 2005
MISSISSAUGA, Ont. — Flush with the success of its first Winter Buying Show, the Lumber and Building Materials Dealers Association of Ontario is making plans for next year. The Winter Buying Show, put on by the LBMAO, was inaugurated this year after splitting from the Canadian Hardware and Building Materials Show. According to LBMAO president Dave Campbell, the event was considered a success, both financially and in terms of attendance, despite its modest size relative to the national show.Many exhibitors shared that view, with more than 600 purchase orders signed over the course of the two-day event. “The show was a little light,” says Dave Covin, regional manager — Ontario, at Emco Building Products. “But I would never judge an event by its first time.

The show will stay in London at least one more year, but may begin moving locations after that. Other cities under consideration are Kingston, Ottawa, Peterborough, and maybe even Toronto, though out on the edge of town, near the Toronto Airport, says Campbell.

Regardless of where it ends up, suppliers appear to be supportive. “We’ll definitely be back next year,” says Covin.

LOBLAW MAKES BID FOR OUTDOOR PRODUCTS
TORONTO — Loblaw, the giant Canadian grocery retailer, wants to be dominant in certain hardlines, as well. John Lederer, president of Loblaw Cos. Ltd., speaking recently to an audience at the CIBC World Markets Conference here, said his company is now sourcing its own products, lines such as barbecues. At up to $400 less expensive than a leading U.S. brand name, Loblaw can offer an affordable alternative. As a result, he said, his company could own one-third of the Canadian barbecue market within five years.Other areas Loblaw is moving into include digital cameras, TVs and other electronics, said Lederer.

In addition, the company plans to leverage its famed private brand, President’s Choice, so common on higher-end foods, in new ways. Four President’s Choice car washes are scheduled to open in 2004. “President’s Choice is the most important brand we’ve got,” he said.

INDUSTRY STOCK WATCH

COMPANY
52-WEEK HIGH
52-WEEK LOW
CLOSE FRIDAY
Canadian Tire 44.98 28.70 44.90
Canfor 14.70 7.60 14.00
Costco 40.42 27.00 38.15
Goodfellow 16.00 9.75 15.75
Home Depot 37.89 21.51 37.45
Hudson’s Bay 14.15 7.75 13.17
Lowe’s Cos. 60.42 35.45 55.47
Rona Inc. 35.00 13.65 32.99
Sears Canada 21.50 13.60 17.30
Sodisco-Howden 3.35 1.30 3.10
Taiga Forest 8.76 6.31 8.55
Wal-Mart 61.31 46.50 60.24
West Fraser 43.25 29.25 41.00
COMPANIES IN THE NEWS
HOFFMAN ESTATES, Ill. — A new format by Sears Roebuck, the retailer’s first off-mall discount store, is exceeding revenue forecasts. And even though expenses being incurred by the new Sears Grand are still too high, company executives say that’s just part of the process of working out the bugs in the five pilot stores. The first Sears Grand store opened last fall in West Jordan, Utah, 17 miles southwest of Salt Lake City. It’s bigger than most Wal-Mart stores, complete with everything from toys to groceries.ISSAQUAH, Wash. — Costco Wholesale Corp. had net sales for the second quarter of fiscal 2004 of $11.33 billion, up 14% from $9.92 billion in 2Q 2003. Net income for the second quarter increased 25% to $226.8 million, from $182.1 million in 2Q 2003. Net sales for the first half of fiscal 2004 increased 14% to $21.64 billion from $18.93 billion. Net income for the first half of fiscal 2004 increased 18% to $387.0 million.

SURREY, B.C. — Irly Distributors has been quietly gaining ground in Western Canada, adding six new dealers over the past two years. The latest to join, Barriere True Value in Barriere, B.C., like about half of Irly’s membership, are co-bannered with True Value. Barriere becomes the 44th shareholder in the group, which represents more than 50 stores through British Columbia, the Yukon and Alberta, and prides itself on rarely seeing a member lost to another banner.

BENTONVILLE, Ark. — Wal-Mart Stores has bought a Brazilian supermarket chain from Dutch retailer Royal Ahold NV. Bompreco, which has 118 stores. The purchase cost the world’s largest retailer $300 million and gives Wal-Mart more presence in the northeast of Brazil. The Bompreco stores raise the company’s network of outlets in Brazil to 143.

HOFFMAN ESTATES, Ill. — Sears Roebuck reported total sales for February declined about 0.5%, to $1.74 billion from $1.75 million in the year-earlier period. Same-store sales increased only 1.1% in February, although sales were strong in lawn and garden products, power tools and fitness equipment. This helped to counter sales on the apparel side, which were flat overall.

TORONTO — The Canadian Society for Training and Development each year recognizes the country’s best training programs with Ontario’s Top Training Excellence Recognition Awards. This year, the top award in the most competitive category — Best External Training Program — was awarded to Benjamin Moore & Co. for its Training Triad of courses, designed to raise standards of performance in the retail environment.

DUNCAN, B.C. — Still battling under bankruptcy protection, Doman Industries has received a stay of proceedings until April 5, 2004 from the province’s supreme court. All six of the company’s sawmills will remain in operation, at least for the short term, according to the latest report from Doman’s auditor, KPMG. However, the Port Alice pulp mill remains closed, and efforts are being made to find a buyer separate from the rest of Doman’s operations.

BALTIMORE, Md. — A shipment coming to Ace Hardware‘s distribution center in nearby Loxley had a rare boa constrictor trapped inside. No zoo wanted the two-foot-long critter, so it’s going home. The snake, which came in a shipment of pallets being returned from Ace Hardware dealers in Puerto Rico, can grow up to six feet long and belongs to an endangered species indigenous to that Caribbean island.

LONGUEUIL, Que. — Sico Inc. enjoyed stronger sales in 2003, thanks to its acquisition of Para Inc. in May 2003, along with growth in its architectural division. Sales totalled $283.6 million, compared with $257 million in the year-earlier period, an increase of 10.4%. However, profits slipped, with net earnings down to $11.2 million for fiscal 2003, compared with $12 million. For the fourth quarter, the company posted a net loss of $883,000 on sales of $58.1 million, compared with a net profit of $20,000 on sales of $48.7 million a year earlier.

PEOPLE ON THE MOVE
At TruServ Corp., Steve Mahurin has been named chief merchandising officer. A veteran of Home Depot and Payless Cashways, Mahurin has worked in the retail home improvement field for more than 20 years. He replaces Bill Godwin, who had been TruServ’s senior vp-merchandise supply chain since April 2001 and has been with the co-op since 1995, when he worked for Coast to Coast. Godwin is leaving the company to pursue other business opportunities, according to TruServ.Rona Inc. has added to its dealer development team in the West. Lawrie Shears, a 30-year veteran of the hardware and building supply industry, has been appointed director of development, Western Canada, handling British Columbia. (604-882-6244)John Penner, whose history in the industry goes back 23 years and includes Ace Hardware Canada and Beaver Lumber, has joined as director of development, Northwestern Ontario and Prairie Provinces. (403-257-8332)

Chad Murray has joined the sales team of Quest Plastics Ltd. (905-270-4438)

Black & Decker is reorganizing its executive team in an effort to sharpen the distinction between its two top brands, Black & Decker and Dewalt. Thomas D. Koos has been named group vice-president and president of the Black & Decker Consumer Group. Koos joined the company in 1999 and has served as president of Black & Decker consumer products in the U.S. since 2000 … John W. Scheich has been appointed group vice-president and president of the Dewalt Professional Group. Scheich joined Black & Decker in 1980 and had served as president of Dewalt Professional Products in the U.S. since 1999 … Ian Carter, who was most recently head of the power tools and accessories business in Europe, has been named president for Europe and Asia, which includes Australia and New Zealand … Edward J. Scanlon, previously in charge of North American commercial operations, has been named president of commercial operations for North and South America … Paul F. McBride has been appointed to the newly created post of senior vice-president for human resources and corporate initiatives. He succeeds Leonard A. Strom, the previous senior vice-president of human resources, who has retired … Christopher T. Metz has been named group vice-president and president of the hardware and home improvement group. He previously headed up the Kwikset security hardware business.

U.S. MARKET INDICATORS:
Spending on new construction slid in January by 0.3% to $931.18 billion seasonally adjusted, says the Commerce Department. This was the first such drop since May 2003. Much of the decline was due to a weakness in commercial building.Gross domestic product grew in the fourth quarter of 2003 at a healthy 4.1%, says the Commerce Department, fuelled by brisk business spending.

Job creation fell short of expectations in February, as the unemployment rate remained unchanged at 5.6% seasonally adjusted and the workforce increased by only 21,000 new positions. About 8.2 million people were unemployed in February.

Americans are starting to feel better about the financial situations, reflected in a rebound in consumer confidence over the past month. The AP-Ipsos consumer confidence index rose to 97.7 this week. That’s an improvement from a reading of 91.7 in early February when consumer confidence took a hit.

CANADIAN MARKET INDICATORS:
The value of residential building permits in Canada was up 1.1% from December to January, setting a new high of $2.98 billion. However, non-residential permits fell by 4.9% in January, says Statistics Canada, bringing the overall drop in building permits down 0.9% to $4.38 billion from the previous month, and down 1.4% from January 2003. This overall drop follows a rise in December of 6.3%.
MEET CANADA’S TOP HOME IMPROVEMENT BUYERS
Home Depot, Canadian Tire, Home Hardware and more! Hardlines will host its third annual Meet the Buyers Breakfast Seminar, April 28, 2004. For more details, call Bev Allen at 416-489-3396 or bev@hardlines.ca.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

DISTRIBUTOR WANTED:

A distributor is sought for a patented Australian product, Kableflags. Kableflags is a power-plug identifier system designed to ensure that you never unplug the wrong power plug again. There are six versions, each with ten pre-labelled identifiers for cables used in Home Entertainment, Kitchen, Home Threatre, Home tools, Computers and Office cables. A blank version is available to personally customize the flags.

Attaching Kableflags takes seconds and will save you money as many appliances, although switched off, still draw power and worse still, can be susceptible to damaging power surges or brown outs.

For more details, contact Fareeda Chand, Austrade tel: 416-323-1418 or email: fareeda.chand@austrade.gov.au.

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SENIOR MANAGEMENT OPPORTUNITIES

TruServ Canada, a 100% Canadian-owned cooperative, has two exciting employment opportunities available! We provide hardware and general merchandise product and support programs for approximately 675 True Value Hardware, Country Depot and V&S Department stores across Canada.

  1. Regional Manager, Sales, Operations & Member Relations (East) — Responsibilities include: maximizing Corporate and Member growth, profitability and market share within the region through existing Member stores; leading and managing the District Managers to achieve store growth, retail, wholesale and profit objectives — this includes directing, training and leading the Member to participate and execute the essential retail programs for the specific banner; managing the existing base of stores through the District Manager, and through store visits, by working closely with the District Managers, including travelling with them and developing their skill sets. This position is based in our Kitchener office.
  2. National Growth Manager, True Value / V&S — Responsibilities include: Creating a professional business development and recruitment process coordinating all aspects of prospecting; researching and enhancing the True Value / V&S retail brands for future market development inclusive of marketing/advertising/communications, building décor, and small to large prototype models — this includes the conceptual development of prototype stores (by size); implementing an Active Brand Management process that targets prototypical markets and enhances brand equity. This position is based in our Winnipeg office.

Please visit our web site www.truserv.ca for more details on these two positions, including qualifications required. Interested candidates may submit a resume via email: employment@truserv.ca or confidential fax: (204) 453-9414.

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RETAIL ACCOUNTS EXECUTIVE

Master Lock, an industry leader in the security hardware industry, is seeking a Retail Accounts Executive.

A strong understanding of the retail market is a must, along with at least 3 years experience with large retail national accounts, specifically in the hardware wholesalers and warehouse home centers. Preference given to candidates with:

  • 5 years overall marketing/sales experience including preparatory field sales and marketing assignments,
  • proficiency in Microsoft Office,
  • exposure to key accounts’ vendor software,
  • fluent French.

Education equivalent to college degree required, preferably marketing or business administration.

Master Lock Canada is conveniently located in Oakville. Nearby highway access includes the QEW at Winston Churchill and 403 at Dundas Street.

Qualified applicants should send resume via email to tmedeiro@mlock.com. No phone calls please.

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PRODUCTS OFFERED

 

 

 

ERAPRO
ERAPRO Winter Tools     877-372-9273     sales@erapro.ca

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Reiker

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SERVICES OFFERED

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Al Vanderveen at 519-439-6800, ext. 201, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com

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SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
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© 2004 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
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