Archives

May 9, 2005

 


John Caulfield, Contributing Editor
vol. xi, #19, May 9, 2005

IN THIS ISSUE:
• SPECIAL PRE-SHOW ISSUE: NHS IN LAS VEGAS
• Rona snags Olympic sponsorship
• Home Hardware expands and renames kitchenwares dept.
• Home Depot plans more Canadian openings
• Loblaw targets general merchandise for growth
• B&Q grows presence in China with takeover
• Home improvement most popular in Minneapolis
* * * * * *

“Each of us must do the things that matter… you were once as young and scared as me.” Tom Rush (from “Child’s Song”)
CONSOLIDATION KEEPS RETAIL SALES IN HANDS OF A FEW
TORONTO, May 4, 2005 – Canadians continue to invest in their homes at a record rate, and just four organizations are reaping exactly half of that retail spending. According to a new report in Hardlines Quarterly Report, Home Depot Canada, Rona inc., Home Hardware Stores Ltd., and Canadian Tire Corp. grew at a healthy clip last year. And even though housing starts are beginning to stabilize in 2005, these retail giants – and the retail home improvement sector in general – can be counted on for vigorous growth in the year ahead, despite what Wall St. and Bay St., despite negative signals from Wall St. and Bay St. ”The rate of investment by Canadians on repair and renovation now exceeds the value of spending on new home construction, a phenomenon that is being felt at the cash register, where $1 out of every $10 spent at retail goes toward fixing, renovating or otherwise enhancing the home,” says Michael McLarney, Editor and Publisher of Hardlines Quarterly Report.

“That puts retail giants such as Home Depot, Rona and Canadian Tire in a favorable position for long-term growth, especially as consolidation finds almost half the industry in the hands of these four,” he continues.

“Canada’s Top Four” appears in the latest issue of Hardlines Quarterly Report, the sister publication to Hardlines. Call us for info on how to subscribe!

RONA TEAMS WITH 2010 OLYMPICS, ADDS LOCAL INITIATIVES
MONTREAL & VANCOUVER – Rona will replace Home Depot as official retail home improvement sponsor for the Olympics. The games will be held in 2010 in Vancouver. The eight-year partnership provides Rona with sponsorship rights for the 2010 Olympic and Paralympic Winter Games, including sponsorship rights for the Canadian Olympic Team for the Torino 2006, Beijing 2008, Vancouver 2010 and 2012 Olympic Games.

Rona bid aggressively to get the sponsorship from Home Depot, in a deal valued at $68 million. Besides providing support for a distinctly Canadian event, to complement its all Canadian marketing efforts, the sponsorship is expected to give Rona a big lift in awareness in Western Canada. “It’s important to establish us in the West, where we are really focusing on our growth,” says Sylvain Morissette, spokesperson for Rona. “But it’s an exciting announcement for our entire organization nationally, and for our employees,” he continues.

The Rona deal includes a $7 million investment in additional initiatives to support sports at the community level. These include the Rona Youth Aspiration program and the Own the Podium program. The company has also committed to an aggressive marketing and communications program to help promote awareness of the Olympic Games across Canada.

HOME HARDWARE BROADENS HOME ENHANCEMENT OFFERINGS
ST. JACOBS, ON – One of the major resets of Home Hardware’s newest store design program affects the kitchen and housewares department. Formerly called the Gourmet Shop, the department’s offerings have been expanded, in an effort to broaden its appeal to the distaff shopper, and renamed “Home Expressions.”It’s all part of a brand new look for Home Hardware Stores that was unveiled at its spring market last month. The program, which includes everything from exterior signage to interior layout and endcap displays, was developed for Home Hardware by Watt International.

A comprehensive store package was last done in 1996, with ameliorations made over the years. According to Bill Ferguson, dealer support manager for Home Hardware Stores, the latest changes are designed, in part, to broaden the appeal of Home Hardware stores to women.

Home Expressions is among a number of departments and service areas that have been repositioned. Others include paint & decorating and customer service. To better serve Home’s contractor and heavy DIY customers, specialty departments, such as the Builder Centre and Home Design Projects department, have been enhanced to make it easier for customers to get the advice, ideas and products to tackle successfully complete projects.

“To maintain its position as one of Canada’s leading retailers, Home Hardware needed to further strengthen its brand and re-create the Home shopping experience,” said Peter Heywood, Vice President of Brand Strategy, Watt International. “Through our strategic design expertise, we have helped them build on their already strong, consistent brand to deliver results and keep customers coming back time and time again.”

 

CANADIAN TIRE WANTS INNOVATIVE VENDORS
TORONTO – Tom Carter knows Canadian Tire. As category manager for bath shop and home décor, it’s his job to help merchandise the company’s newly expanded décor division. But as for the products themselves, he admits frankly – and humorously, “I don’t anything about these things. And that’s where you come in,” he told a room full of vendors at the recent Hardlines Meet the Buyers breakfast seminar in Toronto. With at least 50% market share in 83 product categories it represents, Canadian Tire has a mandate to be “first to market with new and innovative products,” he said. Any vendor with something unique to offer will be of interest to Carter and his fellow buyers. But coming in to see a Canadian Tire buyer requires much more, including knowledge of how this unique retailer operates. Unlike many other hardlines companies, everyday low pricing is not part of Canadian Tire’s strategy. “We are a high-low retailer, absolutely,” he affirms. Vendors must be able to get behind the Tire’s promotional approach to selling, one, Carter said, that is very powerful indeed. In fact, he admits he was “shocked” by the kind of volumes that can be generated through a flyer blowout. “We can sell as much product in one week as would normally be sold in a year.”

To meet the demands of this kind of selling formula, potential vendors must come to the table with market intelligence – lots of it – plus appropriate packaging, and the ability to deliver into Canadian Tire’s central distribution centre in Brampton, ON on an efficient basis.

Canadian Tire’s newest store format, called Concept 20/20, offers an updated store layout and expands a number of product categories. One that is getting a big push is Carter’s own bath and décor department. Here, under a newly renamed program called “Bathscapes,” changes have been made to include more high-end products, and even more everyday items, such as towels.

Carter’s department is currently supplied by 25 main vendors, and he wants to reduce that. In the face of consolidation, even existing vendors who want to be part of the growth of Canadian Tire must be able to add value and offer innovation in a product offering. And that product must be offered within a complete selling package. “Offer not just product, but a program,” he advised.

HOME DEPOT INCREASES PLANS FOR SMALLER STORES
TORONTO – Home Depot Canada will open 20 stores in 2005, up from 19 previously announced. The increase includes at least three 60,000-sq.ft. stores, which are considered a key part of Home Depot’s strategy to expand into smaller Canadian markets.“These ‘60,000s’ will put us in many more communities,” says Nick Cowling, a spokesperson for Home Depot Canada. The smaller stores, which typically cut back on LBM offerings to save space and reduce overhead, will go into Spruce Grove, Alta., near Edmonton, in July; Chatham, Ont., by the end of Home Depot’s third quarter (that puts it before Christmas); and in Squamish, B.C., during the fourth quarter, which ends March 31, 2006.

He expects the current rate of growth, which will include more 60,000-sq.ft. outlets, to “continue in the years to come.”

The next openings in Canada will be regular 113,000-sq.ft. outlet in Vaudreuil, QC and a 95,000-sq.ft. store in Woodstock, ON, both in July.

Home Depot, typically unrivalled in its expansion in Canada, appears to be paying more attention than ever to the store opening numbers. Its newest – and only serious – rival is Rona inc., which doubled its planned store expansion for 2005 late last year. It plans five-10 big box openings, and another five-10 traditional building centre openings, in 2005.

LOBLAW’S 1Q GROWTH COUNTS ON GENERAL MERCHANDISE
TORONTO – Grocery giant Loblaw Cos. reported a 7.9% sales increase in the first quarter, even as profits tumbled due to costs related to restructuring. Sales hit $447 million in 1Q, while same-store sales were up 2.4%. But watch out: as it expands its product range to ward off Wal-Mart’s expansion into grocery, Loblaw expects continued growth from product sales that historically came from hardware stores. Costs incurred in the first quarter include the effect of the re-organization of its supply chain network, which will include the replacement of a number of smaller distribution centres over the next several years with a modernized, more central network of DCs. In addition, there were costs associated with the establishment of a new national head office, which will open in Brampton, ON in the third quarter. As Loblaw pursues its strategy to increase its presence in general merchandise, the relocation of those operations from Calgary to the new Brampton office will take place through the summer of 2005.
B&Q BUYS STORES IN CHINA
LONDON – While observers speculate that Kingfisher’s DIY division B&Q, is on the selling block, the really important news from last week is that B&Q managed to increase significantly its presence in China. B&Q bought up all of German DIY retailer OBI’s stores in China. The acquisitions add 14 outlets to B&Q’s 22 in China, reinforcing its presence in that burgeoning sector.By adding to B&Q’s asset base, Kingfisher may be attempting to ward off a hostile takeover gesture by Home Depot, or even Lowe’s, both of which Kingfisher CEO Gerry Murphy has admitted to meeting with recently. Kingfisher issued a stock warning last week, sending the stock into a skid – and fueling takeover rumors. But the weakness of the U.S. dollar in relation to the euro is inflating the price of B&Q, making for a less attractive takeover target by a U.S. company, at least for now.

Meanwhile, Home Depot, which is already including China when it itemizes its international presence, has yet to build a single store there.

Other possible bidders for B&Q include Kohlberg Kravis Roberts and a private equity firm, Permira, which has invested in other companies in this industry before, including the DIY chain Homebase.

TWO-THIRDS OF AMERICANS INVESTED IN HOME IMPROVEMENT
NEW YORK – A new survey of consumer shopping patterns found a sizable increase in the number of households nationwide that are engaging in home improvement, particularly interior projects. The number of households that purchased merchandise for at least one home improvement project in 2004 was 18% higher than in 2001, according to a study released this week by New York-based Scarborough Research, a joint partnership between the publishing giant VNU and Arbitron. Scarborough tracks the shopping, media and lifestyle patterns of more than 200,000 Americans in 75 markets, and covers 1,700 categories and brands. Minneapolis is the top U.S. market for home improvements, where 74% of homeowners having conducted home improvement projects during the past year. Five markets in New York and four in Florida finished among the top 30 home improvement markets.

Scarborough’s survey found that nearly two-thirds of all American households had invested in a home improvement project last year, with interior projects leading the charge: the number of households that spent money to improve the interior of their homes – through such activities as painting, wallpapering, carpeting, bathroom remodeling, etc. – was up 30% over 2001. “We see more homeowners taking on involved and expensive projects, such as remodeling,” said Bob Cohen, Scarborough’s president and CEO. “Additionally, the focus on interiors can be attributed, in part, to the insecurity of today’s world. People are taking refuge in their homes more than ever, and
keeping one’s sanctuary fresh and new – even by taking on simple, inexpensive projects – adds to the feelings of peace and warmth people get from their home.”

WHAT’S ON AT NHS:
A VISITOR’S GUIDE
SPECIAL REPORT – The biggest industry show in North America is only a week away. The 60th edition of the National Hardware Show takes place in Las Vegas, May 17-19, and in only its second year at its new location, the show is sold out. More than 3,100 vendors will be on hand, filling 680,000 sq.ft. in both the Sands Convention Center and Las Vegas Convention Center. Hardlines will be front and centre at this year’s show with the educational and networking events you’ve come to expect from Hardlines! Here are some things you should put on your networking calendar in Las Vegas…We start off with “What’s Hot in Lawn & Garden,” Tuesday, May 17 at the Sands Convention Center. Time: 2-2:45 p.m. Come learn more about the factors driving lawn and garden sales in the U.S., in North America and around the world. Featuring: Panelists are Bruce Butterfield of the National Gardening Association, Friedericke van Sandt of Planto, a specialty manufacturer in Germany, and Rob Lunan, manager of garden and gift lines at Lee Valley Tools. John Caulfield, contributing editor of Hardlines, will moderate the panel.

The Canadian Hardware and Housewares Manufacturers Association will host its annual Maple Leaf Night/Soirée Feuille d’érable on Tuesday, May 17, at the Curve Night Club-Aladdin Resort & Casino. Time: 5:30-8:00 p.m. More than 100 vendors are already signed up to rub shoulders with Canadian Tire, Fedco, Home Hardware, House of Tools, BMR, Sears, TruServ, TSC, Zellers, and more. For more info, contact: CHHMA, 416-282-0022.

Hardlines, in conjunction with the Presidents Council, present “Global Retailers: Best Practices from Around the World,” Wednesday, May 18 at the Las Vegas Convention Center. Time: 3-4:30 p.m. Featuring: a world-class retail panel: John Herbert, general manager of the European association of DIY retailers; Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp.; Harald Lux, head of Emil Lux in Germany; Jim Lowe, director of strategic research for one of the leading home improvement retailers in England, Focus DIY. Michael McLarney, Editor & Publisher of Hardlines, will serve as moderator.


Hardlines, in partnership with the National Hardware Show, presents an International Reception at the Las Vegas Convention Centre (immediately following the “Global Retailers” panel). Time: 4:30-5:30 p.m. Want to connect with buyers from the U.S., South America and overseas? This will be the absolute best place in Las Vegas to do it! For more info, click here.

If you want to meet some top international buyers one-on-one, you should definitely sign up for “International Buying Day,” organized by the Presidents Council, on Monday, May 16, the day before the show starts officially. The Buying Day is designed to provide an efficient forum for suppliers who want to expand their market share. Because of the individual appointment format, the Buying Day is limited to 40 suppliers, who will have individual meetings with the following participating retailers: B&Q – U.K.; Focus DIY – U.K.; Globus – Germany; Homebase – U.K.; Komeri – Japan; and Sodimac – Chile. Cost is US$2,000 per vendor. click here to receive more details.

COMPANIES IN THE NEWS
BOUCHERVILLE, Que. – Rona inc. is in the midst of completing the expansion of its headquarters here, with the addition of 70,000 sq.ft. of office space. This effectively doubles the size of Rona’s offices and meeting areas, and will accommodate the relocation of people from the offices of its Réno-Dépôt division in downtown Montreal. That relocation began this weekend, and is expected to finish by mid- to late July, after which the Montreal offices will be closed down. TORONTO – Home Depot blew out a mid-week mini-catalogue promotion to its pro
customers last week. The offer included rental of any tiller, aerator or de-thatcher for a fourth day between Tuesday and Thursday, to receive 50% off the rental price. In addition, waste disposal bins, which have been available in the Ontario market for over a year, are now being offering across the country. The signature-orange bins are provided by a third-party service provider, in sizes ranging from four to 14 cubic yards.

TORONTO – “Imagine This Sold,” Canada’s first eBay drop-off store franchise, is the latest in a new retail phenomenon – companies that provide support services to expedite eBay’s online auction activities. Imagine This Sold provides a drop-off point for customers unfamiliar, or uncomfortable, with undertaking the online auction process themselves. Customers merely drop off products at a local outlet, and collect their money when the items are sold online. Imagine This Sold provides a one-stop-service to appraise, write ad copy, professionally photograph, post on eBay, ship and arrange payment for items for sale. The company is implementing an aggressive franchise
expansion campaign to add local eBay drop-off stores to their existing flagship retail location in uptown Toronto. A second Imagine This Sold store has already opened in Dartmouth, NS and stores will open in Barrie, ON and Calgary over the next three months.

JONQUIÈRE, Que. – A Wal-Mart store that was successfully organized by the United Food and Commercial Workers Union was quickly pronounced unprofitable and then scheduled to close down on May 6. But the store was actually closed down a week earlier. The store, which received union accreditation last fall, was to close May 6. However, Wal-Mart workers will be paid a few additional weeks following the shutdown.

SEATTLE & TORONTO – Sears Canada Inc. and Amazon Services Inc., a subsidiary of Amazon.com Inc., will join forces to beef up Sears’ website, www.sears.ca. Under the multi-year agreement, Amazon Services will build a new Sears Canada branded-website using Amazon technology. Merchandising, marketing, fulfillment and customer service will all be offered, while functions such as Search, Navigation, Personalization, and Community features such as Customer Reviews will be key elements of the new site.

INDUSTRY, Calif. – Home Depot has negotiated a five-year, $13 million lease on a 650,000-sq.ft. distribution center being built here. The retailer is earmarking site for its burgeoning Home Depot Supply division, which services primarily commercial accounts. The Whittier (Calif.) Daily News, quoting sources from CB Richard Ellis, which brokered this deal, reports that Home Depot intends to consolidate two smaller DCs, in Fontana and Santa Fe Springs, into the Industry facility, which, when completed in December, will be the largest available commercial warehouse in the San Gabriel Valley.

MOORESVILLE, N.C. – Lowe’s Cos. may be looking for a new agency to handle its advertising. AdWeek quotes a representative from the retail giant’s current account manager, McCann Erickson, that Lowe’s has placed its account in review and has requested information from 14 agencies. Last year, Lowe’s gross advertising expenses rose 8.5% to $740 million, according to the company’s 2004 10-k filing with the Securities and Exchange Commission.

PEOPLE ON THE MOVE
At Black & Decker, Laura Tremblay has been appointed account executive, Hardware and Home Improvement Industry Division (HHI)–Ontario. Tremblay began her career with Weiser Lock in 1999 as a direct service representative and was then promoted to regional manager in May 2003. In the fall of 2003, Black & Decker purchased Weiser Lock, and Tremblay joined the company’s Hardware and Home Improvement Division … Ken Burkimsher has joined B&D as account executive, HHI-Ontario. He was most recently district sales manager for Mul-T-Lock Canada Inc. Ken began his career as a project coordinator for Contract Hardware Specialists, as well as with ADH Contract Hardware.
MARKET INDICATORS
The total value of building permits issued by municipalities reached $5.27 billion in March, up 4.9% from February and the second-highest level on record. The value of non-residential permits reached a record-high in March, to $2.3 billion, driven by both private and public sector investment. However, the value of residential permits actually fell 12.2% from February, as builders took out $2.9 billion worth of permits in March. Declines occurred in both single- and multi-family components. For the first three months of 2005, the value of building permits totalled $14.7 billion, up 15.8% over the same period in 2004. While the residential sector contributed to this gain (+8.0%), it was largely the strength in the non-residential sector (+32.0%) that fuelled this growth.
U.S. MARKET INDICATORS
Construction spending in March 2005 was $1,051.8 billion, up 0.5% from February and up 8.0% from one year ago, reports the Commerce Department. Total non-residential construction was $459 billion, up 0.7% from last month and up 3.2% from March 2004.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
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Our Client is a North American leader and manufacturer of a broad range of products for a variety of construction applications. An energetic, proven Manager to be responsible for all aspects of national sales to building supply dealers is required. You will be responsible for bottom line objectives, customer negotiations and managing the retail products sales force.

To be successful, you’ll already possess strong building products marketplace knowledge and multiple channel experience…and have proven sales and supervisory successes. You thrive as being part of the management team and possess strong customer presentation skills. Competitive compensation and benefits package and the opportunity for career advancement are in turn offered for this Ontario based opportunity.

To apply, please call or forward your resume in strict confidence to Wolf Gugler or Lesley Fulton, quoting Retail Business Sales Manager. Wolf Gugler & Associates Limited. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com, (888) 848-3006.
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NATIONAL SALES MANAGER – VANCOUVER

This well established and growing Canadian mid sized building products manufacturing company is their niche market leader, and is adding to their management team. Based at their corporate office, you’ll manage and motivate a small national sales force and business development, while being the point person for major accounts including Rona and Home Depot. Significant growth opportunities exist in Eastern Canada and the United States, and you’ll benefit financially based on your success, with a generous open-ended bonus program.

You have successfully managed a regional or national sales group, or are ready to make the transition from key account sales to the next level. Working knowledge of the building materials industry is essential, along with a proven record of business development successes and a willingness to travel as necessary. Post-secondary education preferred. A competitive salary, bonus, car allowance, company benefit package, and relocation assistance are offered. Enjoy the lifestyle that the west coast has to offer!

To explore this opportunity in complete confidence, please contact Wolf Gugler. Wolf Gugler & Associates Limited. Phone; (888) 848-3006. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com.
(4.18.25/5.02/05)

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May 2, 2005

 


John Caulfield, Contributing Editor
vol. xi, #18, May 2, 2005

IN THIS ISSUE:
• Patience, patience: Buyers’ message
• TruServ market pushes best practices
• Zellers will sell more big ticket items
• Home Depot rolls out floor stores
• True Value reports 1Q
• Sears completes buyout of furniture, electronics group
* * * * * *


“On matters of style, swim with the current, on matters of principle, stand like a rock.” Thomas Jefferson 
VENDOR TIPS: BUYERS WANT INNOVATION,
EXCLUSIVE PRODUCTS
TORONTO Industry intelligence. Good pricing. Innovative products. These are important for any vendor attempting to do business with Canada’s top hardlines retailers. That was a message repeated by many of the buying executives who spoke at the Hardlines Meet the Buyers Breakfasts in Toronto and Montreal last week. But the expectation shared by all the buyers was that vendors have patience. Getting through, making contact, is not enough.

In Toronto, buyers from Sears Canada, Canadian Tire Corp., and Home Depot Canada represented the major retailers. An overview of one of Canada’s fastest growing independents, London-ON based TSC Stores, was offered by that company’s merchandise director, Bill Wilson. He was followed by David Nisbet, who heads up Mutual Hardware, the national hardware buying group of which TSC is a member. Another Buyers Breakfast was held two days later in Montreal (more on that next week–MM).

But just breaking through requires determination and lots of homework. One of the key tips each retail buyer reiterated was the need for new vendors to be up on their knowledge of the industry overall. “Market intelligence. This is really important,” said Scott Urie, national merchandise manager at Sears for Craftsman, home and electronics, Sears Canada. “It’s important to know the size of the market and how your product fits in.”

He stressed the need to understand the retailer itself. “You have to know about Sears,” he stressed. “Our target customer is women and their families.” Even for vendors selling to Craftsman, a strong brand aimed at the man, he said, “Ask yourself how your product fits in.”

Urie summed up the concerns of many of the buyers represented over both days. “Know your channel, know your product, know your competitor.”

John DeFranco, division product manager for lawn and garden at Home Depot Canada, noted some of the initiatives that his company is moving ahead with, including installed sales and tool rentals, the latter of which will be in all Canadian stores by year’s end. The commercial-industrial side is also growing rapidly. Home Depot Supply is part of the retailer’s strategy to grow its business-to-business channel. The recent acquisition of Litemor, a commercial lighting supplier, reflects Home Depot’s focus on B2B.

DeFranco noted that his category, seasonal, is growing within Home Depot to the point that the company is fast becoming one of the top 10 garden retailers in North America – opening up a huge opportunity for manufacturers in that sector.

Home Depot is at the forefront of a number of technologies to streamline the supply channel. DeFranco said compliance with UCC – the international data bank that synchronizes international product codes – is important for vendors, as is familiarity with EDI and other technologies. “You can impress a buyer in a presentation by showing that you have the electronic and technology issues resolved.”

Do you have to be a major supplier to deal with a major retailer like Home Depot? The answer is probably yes – most of the time – but not always, especially if you offer something unique. “The smaller and medium-sized companies – these are often the ones bringing the innovations.”
(Next week: highlights from our amazing Montreal Buyers Breakfast!)

TRUSERV MARKET HIGHLIGHTS BEST PRACTICES
WINNIPEG The recent TruServ Spring Market offered the dealer-owned co-op’s members a number of innovations designed to build all three of its key banners, namely True Value hardware, V&S Variety and Country Depot farm and rural. In fact, each of these programs currently has a “best practice” store in the field, serving as a lab to help fine tune methods for dealers to raise the bar on a number of benchmarks, including customer traffic, average basket size and customer closure rates.

According to Ray Falkenberg, vice-president business development and marketing for TruServ Canada, the stores are generating “outstanding results,” which, in turn, managed to generate a lot of interest among dealers attending the market.

The purpose of the Best Practice program, says Falkenberg, is to arm independents in smaller communities to combat the arrival of large-surface stores, especially Wal-Mart and Superstore. “We find if you do nothing when these people move to town, your sales go down as much as 40%,” he says. However, the stores that are following TruServ’s best practices are managing to stabilize sales in the face of new big box competitors.

Three stores are currently being put to the test: a True Value in Nepawa, MB; a V&S in Morden, MB; and a Country Depot in Kingston, ON. Changes have been made to store layouts, with wider aisles, power aisles, and brighter signage. Product mixes have been adjusted, with emphasis on seasonal products (the 2004 Christmas season proved very successful, says Falkenberg).

“Dealers have to compete with the big guys,” he says, “getting traffic up and average basket size up are important measures. Dealers also have to learn how to increase the percentage of people walking into the store who actually end up buying.”

HBC ROLLS OUT “BIG TICKET” DEPARTMENTS IN ZELLERS
TORONTO A pilot program selling large appliances in Zellers stores has gotten the stamp of approval by parent company, Hudson’s Bay Co., for a full roll out.The so-called “Big Ticket” departments, currently in place in 51 Zellers mass merchandise stores across Canada, offer an expanded assortment of appliances, mattress sets and furniture. The program was extended to an additional 27 stores this past weekend, while another 19 will get the upgrade by the fall.

Originally launched at Zellers stores in October 2004, the Big Ticket initiative was piloted in Manitoba, Quebec and Ontario. Three different combinations of Big Ticket departments are being introduced: nine stores will sell a small assortment of appliances, 83 will offer an enhanced merchandise selection, including appliances and mattress sets, and five will offer a full selection of appliances, mattress sets and furniture. The merchandise assortment combines private label and brand name appliances, including GE, Frigidaire and White Westinghouse.

“The consumer response to Big Ticket merchandise at Zellers has been strong,” said Gary MacDonald, senior vice-president, Hbc and general manager, stores, for the Zellers division. “We’re experiencing above average sales increases in these departments.”

HOME DEPOT EXPANDS FLOOR STORE FORMAT
DALLAS — Home Depot has finally decided to expand its fledgling Floor Store concept. Last month, the giant home improvement retailer opened five flooring specialty outlets in Southlake, Mesquite, Fort Worth, north Dallas and Lewisville, Tex. A company spokesman told the Atlanta Journal Constitution that these stores, which average around 14,000 sq.ft., would serve as “feeder” units for Home Depot’s 45,000-sq.ft. Floor Store in Plano, Tex., which opened in 2000. Home Depot operates another test Floor Store in Margate, Fla.In related news, the U.S. Remodelers subsidiary of U.S. Home Systems has expanded its kitchen and bathroom refacing service agreements with Home Depot to seven additional markets — Austin, Dallas, Houston and San Antonio, Tex.; Grand Rapids, Mich.; Salt Lake City and Reno, Nev. — in which U.S. Remodelers will sell, furnish and install kitchen and bathroom refacing products.

Home Depot has about 140 stores in these markets. U.S. Remodelers’ product lines will be offered in all of the markets, except for the Dallas stores, which will only offer the U.S. Remodelers kitchen refacing products. U.S. Remodelers will begin offering its products in these markets in the second quarter of 2005.

TRUE VALUE ANNOUNCES FIRST-QUARTER RESULTS
CHICAGO True Value Company reported revenue of $503.6 million for the quarter ended April 2, 2005, an increase of 0.8%, or $4.2 million, from $499.4 million for the same period a year ago. Net margin for the quarter was $2.6 million, an increase of 24% versus $2.1 million a year ago. “Following a stabilized 2004, first-quarter revenues and earnings were up slightly, driven by improved same-store sales and our continued focus on operating efficiencies,” said Tom Hanemann, True Value’s president and CEO. “Our merchandising team continues to drive assortment enhancements and price reductions for the co-op and membership.”

The member-owned wholesale hardware co-operative reported sales of $2.0 billion in 2004, to its approximately 6,000 independent retailer locations worldwide.

CORRECTION
A story last month about compensation paid by Home Depot to its top executives in 2004 included some incorrect information. The retailer increased the total compensation (which includes salary, bonuses, stock options and other payments) for Frank Blake, its executive vp-business development and corporate operations, by 31.8% to $4,011,081. John Costello, Depot’s executive vp-merchandising and marketing, received $4,077,381, representing a 29.3% increase over 2003. Dennis Donovan, its executive vp-human resources, received a 15.1% bump to $5,324,162. And CFO Carol Tome received a 21.9% increase to $3,995,928.

RETAIL LEADERS GATHER AT NHS FOR INTERNATIONAL PANEL
The National Hardware Show in Las Vegas, May 16-18, will once again offer a comprehensive conference program. Join Hardlines, in conjunction with the Presidents Council, for a world-class retail panel, “Global Retailers: Best Practices from Around the World,” on May 18 at 3 p.m. Panelists are: John Herbert, general manager of the European association of DIY retailers; and Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp. Harald Lux, head of Emil Lux in Germany, which includes OBI, has also agreed to join us. If that wasn’t fantastic enough, we also have a commitment from Jim Lowe, director of strategic research at Focus DIY plc in the U.K, to participate. This innovative event will be followed by an international reception from 4:30-5:30 p.m. For more info, click here .
COMPANIES IN THE NEWS
TORONTO Sears Canada Inc. has completed the acquisition of Cantrex Group Inc., including its wholly-owned subsidiary Corbeil Electrique Inc. Cantrex is said to be Canada’s largest buying group for independent merchants in the furniture, appliances, electronics, computers, floor covering and photography equipment sectors. It serves more than 1,000 retail outlets across Canada. The purchase is part of Sears Canada’s plan to further leverage its supply chain services in the furniture and appliances sectors and to sell to a wider range of independents. Corbeil Electrique is a specialty appliance retailer with 23 franchised stores and five company-owned outlets, all located in Quebec and the Ottawa Valley. TROY, MI Frank’s Nursery & Crafts Inc. has received approval from the United States Bankruptcy Court for the Southern District of New York to commence solicitation of votes for approval of its Second Amended Chapter 11 Plan of Reorganization, thereby enabling it to complete its Chapter 11 restructuring. The company has finished winding down its store operations, following a series of “going out of business” sales and the sell-off or rejection of substantially all of its leasehold interests. The company will hold onto about 42 parcels of real estate, which will be developed under the reorganization.

TORONTO Home Depot Canada, in partnership with the Clean Air Foundation and the Government of Canada’s One-Tonne Challenge, is offering again this year a “Mow Down Pollution” lawn mower recycling and rebate program. Customers can turn in their old stinky lawn mowers for a rebate of up to $100 on the purchase of a reel mower or electric mower. This year, Home Depot will donate $10,000 in lawn and garden care supplies to the municipality whose citizens have turned in the greatest number of old gas lawn mowers to Home Depot between April 28 and May 8, 2005.

SAN FRANCISCO Building Materials Holding Corp., one of America’s leading pro dealers, saw its net income jump to US$21.1 million in the three months ended March 31, compared with US$4.2 million for the same quarter a year earlier. Revenue during this period increased 37.4% to US$572.9 million, from the company’s BMC Construction subsidiary, which provides turnkey shell construction installation for builders. BMHC’s lumberyard, division, Idaho-based BMC West, reported a 20% sales gain in the first quarter, to US$330.7 million, and a doubling of its operating income to US$28.9 million.

TOWSON, MD Power tools and faucets drove Black & Decker’s financial performance in the three months ended April 3, during which the company’s net income rose 71.7%, to US$148.7 million, on revenue that increased 39% to US$1.52 billion. During the quarter, the company’s power tools and accessories segment, led by its DeWalt line, increased its sales by 50%. The company reported that industrial cordless power tools sales were “particularly strong.” B&D also benefited from a 25%-plus gain in sales of Price Pfister-branded plumbing products, which helped boost the overall business in its Hardware and Home Improvement segment by 9%.

OAK BROOK, IL Ace Hardware Corp. has signed a 10-year extension to its business agreement with Ace Israel that will continue supplying the Israeli retailer’s 25 hardware stores and building the Ace brand in that country. The signing took place today at Ace Hardware’s corporate headquarters here. The Ace Israel Group first allied itself with Ace in 1993 and, at that time, operated four stores. The company has since grown the business to include 25 hardware stores in cities such as Tel Aviv, Jerusalem and Haifa. A 26th store is planned to open later this year in Afula.

WASHINGTON A growing movement to get Wal-Mart’s 1.2 million American workers organized by unions now has the support of political know-how. Paul Blank, one of the leaders of the movement, was formerly national political director for Howard Dean, Governor of Vermont, who ran for leadership of the Democrats. With Blank in charge, the union-organizing movement against Wal-Mart has all the sophistication of a political campaign, with website, volunteer recruitment, etc.

PEOPLE ON THE MOVE
Vasken Altounian is joining Delta Faucet Co. in Indianapolis as executive vice-president – sales and marketing. Vasken will depart his current role as president of Delta Faucet Canada, which he has held since April 1999, Effective June 1st … Rod Pullen will assume the role of president – Delta Faucet Canada in addition to his role of president of BrassCraft Canada … Aaron Jarosz has been promoted to the position of key account manager at Delta Faucet Canada. He will be responsible for The Home Depot Canada account. A Delta veteran since 1999, he has served in various sales roles associated with The Home Depot during the last 6 years.
MARKET INDICATORS
Retail sales enjoyed a hike in February of 1.7% to $30.4 billion, says Stats Canada. That’s the first time consumer spending has topped the $30 billion mark. February’s gain followed an even healthier increase of 2.1% in January. All retail sectors, except general merchandise stores, showed higher sales in February, including a 2.4% gain in the building supplies sector.

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HELP WANTED

Retail Business Sales Manager

Our Client is a North American leader and manufacturer of a broad range of products for a variety of construction applications. An energetic, proven Manager to be responsible for all aspects of national sales to building supply dealers is required. You will be responsible for bottom line objectives, customer negotiations and managing the retail products sales force.

To be successful, you’ll already possess strong building products marketplace knowledge and multiple channel experience…and have proven sales and supervisory successes. You thrive as being part of the management team and possess strong customer presentation skills. Competitive compensation and benefits package and the opportunity for career advancement are in turn offered for this Ontario based opportunity.

To apply, please call or forward your resume in strict confidence to Wolf Gugler or Lesley Fulton, quoting Retail Business Sales Manager. Wolf Gugler & Associates Limited. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com, (888) 848-3006.
(4.25/5.02.09/05)

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NATIONAL SALES MANAGER – VANCOUVER

This well established and growing Canadian mid sized building products manufacturing company is their niche market leader, and is adding to their management team. Based at their corporate office, you’ll manage and motivate a small national sales force and business development, while being the point person for major accounts including Rona and Home Depot. Significant growth opportunities exist in Eastern Canada and the United States, and you’ll benefit financially based on your success, with a generous open-ended bonus program.

You have successfully managed a regional or national sales group, or are ready to make the transition from key account sales to the next level. Working knowledge of the building materials industry is essential, along with a proven record of business development successes and a willingness to travel as necessary. Post-secondary education preferred. A competitive salary, bonus, car allowance, company benefit package, and relocation assistance are offered. Enjoy the lifestyle that the west coast has to offer!

To explore this opportunity in complete confidence, please contact Wolf Gugler. Wolf Gugler & Associates Limited. Phone; (888) 848-3006. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com.
(4.18.25/5.02/05)

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Apr. 25, 2005

 


John Caulfield, Contributing Editor
vol. xi, #17, April 25, 2005

IN THIS ISSUE:
• Home Hardware unveils new store look
• Home Depot restructures Canadian division
• TSG looks for new dealers
• Canadian Tire seeks customers for life
• Renos remain hot in Canada
• Quebecers are keen to renovate
• U.S. feels pinch of softwood tariff battle
• Ace surveys why we love to garden
* * * * * *

“The truth is that thinking like a woman can be a tremendous advantage.” Mary Kay Ash (founder of Mary Kay Cosmetics Inc.)
HOME HARDWARE’S NEW LOOK “MARKETS THE STORE”
ST. JACOBS, ON The big news for dealers at Home Hardware’s latest dealer show was the much-awaited introduction of its newest store signage and merchandising program. The comprehensive package includes modified colours, enhanced end caps and sophisticated in-store signage, all developed for Home Hardware by Watt International (better known to this industry as The Watt Group). A comprehensive store package was last done in 1996, with ameliorations made along the way. But the decision to do something more comprehensive ties in with the company’s desire to build on the strength of the Home Hardware brand.

“This is more than just a décor package,” says Bill Ferguson, dealer support manager for Home Hardware Stores. “What we’re trying to do is to meet our customers’ expectations. Customers are more demanding,” he adds, noting that Home stores don’t just compete with other hardware and home improvement retailers. They must earn mind share from other specialty retailers, other forms of entertainment, even Disneyland – anything, in fact, that will make demands on the consumer’s pocketbook.

Starting with the outside of the store, colours have been brightened up, with greys replaced by blacks and reds, and the entrance more clearly marked by bold signage overhead. Inside, the stores will be “warmed up,” says Ferguson, with softer colours, such as sandstone coloured tiles on the floor, and cleaner colours on the walls, to replace the existing reds and whites. Department signs have been re-introduced, as well. Banner kits that hang from the ceiling are part of the new look, but these ones reflect the look of Home’s other printed promotional materials – and they’re easy to replace. Even sharp edges in the store are replaced by curved edges in an effort to appeal more strongly to the female shopper.

Home Hardware wants the shopper to stop and smell the proverbial roses. “I know everybody is in a hurry, but these new elements help to slow people down. It creates an environment that’s warmer, more friendly. But at the same time,” he adds, “we’re trying to create a more effective shopping experience.”

The overarching ambition of the new look is to tie the stores more closely to the promotional – and branding – efforts of other media, such as television ads, flyers and catalogues. “We have to be marketing in the store. It’s not just about merchandising,” says Ferguson. “The store is really part of the message and that’s what we’re trying to get across.”

STRONG YEAR POSITIONS HOMECARE FOR TIM-BR MART UNION
CALGARY Homecare Building Centres and Commercial Independent Dealers celebrated a strong year at their recent annual meetings. More than 250 individuals from both buying groups joined here recently to celebrate the results and collect their rebates.The combined annual purchases by Homecare and CID Dealers grew by $50 million in 2004 to almost $400 million. In addition, the combined overall rebate revenue grew to a high of more than 8%.

Homecare and CID represent the Ontario membership of the larger umbrella group, Matreco. At the end of last year, Homecare agreed to join with fellow Matreco member TIM-BR-Marts Ltd. Together, the combined purchases of TIM-BR-Marts reach almost $1.2 billion and are continuing to grow! Great opportunities currently exist for expanding TIM-BR-Marts nationally. During the meetings, leadership of both groups was turned over to Tim Urquhart, president of TIM-BR-Marts Ltd., as Don Nash, formerly president of both CID and Homecare, assumes the role of executive vice-president of TIM-BR-Marts Ltd.

Cost savings are anticipated by combining head office functions, including accounting, buying, flyer advertising and TIM-BR-Mart marketing. Lots of new and enhanced programs are being introduced, arising from the ‘humongous’ buying power and large number of stores.

HOME DEPOT RESTRUCTURES CANADIAN OPERATION
MONTREAL Home Depot’s most successful division has been re-organized, as Home Depot Canada moves from three divisions to two. Formerly, the country was divided into East, Central and West, with Ontario comprising the Eastern region. That province has been divided, with Southern Ontario, including the densely populated Greater Toronto Area, becoming part of Canada East.Roger Plamondon, formerly in charge of Quebec and Atlantic Canada as regional development director, has taken a new title – and increased responsibilities – as regional vice-president of operations for Canada East. With that Central region now under his auspices, Plamondon divides his time between Toronto and Montreal, reporting to Home Depot Canada president Annette Verschuren.

Jeff Kinnaird is now regional vice-president of operations for Canada West, which includes Northern Ontario.

The move, says Plamondon, will allow Home Depot Canada to strengthen its core functions. It also better reflects the organization of the parent company, based in Atlanta. “The vp structure aligns the Canadian structure more with the U.S. structure,” he says. “It also better reflects the reality of what the marketplace really is, identifying Western and Eastern markets.”

TSG FACES GAP IN MEMBERSHIP WITH LEON’S DEPARTURE
MISSISSAUGA, ON Last week’s announcement that Leon’s Insulation Inc. had joined Rona makes a hole in the ranks of Canada’s newest buying group, The Signature Group. TSG has a small, but powerful roster of members, all specialty gypsum and insulation dealers. But Leon’s, with sales of $95 million last year, is the largest GSD in Ontario, and was one of TSG’s largest members. Leon’s was sold for $48.5 million to Winroc, a division of Superior Plus.But the departure of Leon’s from the group only opens up opportunities for new members, says TSG’s president, Doug Skrepnek. “With everything that occurs, an opportunity creates itself,” he says philosophically. “This actually leaves room for other Ontario dealers who could fill the void.”

Skrepnek says he’s been in regular contact with other commodity dealers in Southern Ontario who would be more than willing to replace Leon’s in the group’s membership. He adds that the group will add more members from other regions, as well. “We’re still as big as any group in Canada, and frankly, we’ll make some moves over the next six months to fill the gap.

HOME IMPROVEMENTS REMAIN HOT IN QUEBEC
MONTREAL Almost three-quarters of Quebecers are regularly involved in renovation and DIY projects, reveals a new study by the Quebec association of home improvement dealers, ADMACQ. The Rénovex ADMACQ Index indicates that the level of renovation activity is down only slightly in the first quarter of 2005, compared with September 2004 and January 2005, when the Rénovex ADMACQ Index reached 76% and 70% respectively.The results support what ADMACQ’s dealer members have recognized themselves – that the DIY trend remains healthy in Quebec, says Donald O’Hara, president and general manager of ADMACQ. “Since the very first Rénovex ADMACQ Index, nearly three households in four have stated that they are regularly involved in renovation or do-it-yourself projects.”

As warm weather arrives in the province, Québec households are expected to step up their renovations on the outside of their homes. In fact, nearly one in four households is planning exterior renovation work in the coming months, says the Rénovex ADMACQ Index. That’s up by 5% over the Index results from January 2005.

For more information on the study, contact: Donald O’Hara at: 450-646-5842, or info@admacq.qc.ca.

CANADIAN TIRE SEEKS “CUSTOMERS FOR LIFE”
TORONTO The recent release of details of a five-year strategic plan by Canadian Tire Corp. included a mandate to build customer loyalty among its retail customers, while increasing the company’s global sourcing.Canadian Tire’s newest store format, Concept 20/20, placed a high emphasis on keeping customers in the store longer, increasing their inclination to shop from department to department, thereby increasing the overall basket size of each customer transaction. But the new strategy will focus on ensuring those customers keep coming back to Canadian Tire. Everyone within the stores, from staff to Canadian Tire associate dealers, will be encouraged to “perform in a manner that supports our goal of developing life-long relationships with our customers,” explains a recent release.

The end result, higher sales, will satisfy Canadian Tire’s overriding mission to increase shareholder value.

Canadian Tire also wants to increase the number of products it sources globally, to maintain product margins, increase sales and “improve the customer value proposition by offering greater product innovation.” The giant hard goods distributor opened its first office in Hong Kong last fall.

The company expects to spend $350-$400 million annually to support its continued expansion and the development of its infrastructure.

NEW STUDY SHOWS HOMEOWNERS PAY TOP $$ FOR RENOS
TORONTO Canadians homebuyers are spending top dollar to purchase the “perfect” home, only to invest tens – sometimes hundreds – of thousands more to renovate, decorate and customize, says a new study by RE/MAX. “Today’s Canadian purchasers are more educated, more sophisticated and more demanding than their predecessors, says Michael Polzler, Executive vp, RE/MAX Ontario-Atlantic Canada, in a prepared release. “Their level of disposable income is also higher. They are making housing decisions that reflect their needs, while renovating to realize their dreams and desires. He says potential home buyers will view properties with their contractors or architects in tow, to evaluate its renovation potential. The average expenditure on a home renovation exceeds $14,000, with 10% of homeowners planning to spend $25,000 or more.

Much of the expenditure will be fuelled by inheritances that ageing baby boomers are receiving. The total value of that inheritance money is expected to reach $550 billion nationally over the next 10 years, says a report by Ernst & Young.

According to Statistics Canada, renovation spending in Canada will reach a record $38 billion in 2005, climbing to more than $40 billion in 2006. Nearly 40% of all homeowners plan to undertake some kind of home improvement this year, with a minimum expenditure of $1,000.

The most popular renovation projects, which also provide a solid return on investment, asserts the RE/MAX study, include bathrooms, kitchens, exterior projects such as a new roof, paint, windows, and flooring.

CONGRESSMEN CALL ON BUSH TO END LUMBER TRADE WAR
WASHINGTON — A bipartisan contingent in the U.S. House of Representatives is calling on President Bush to stop the country’s current trade war with Canada over softwood imports. More than 45 congressmen, including six members of the Ways and Means Committee, sent a letter urging Bush to end duties on those imports, which amount to more than 20%, that by some estimates are causing home prices to rise and are pricing 300,000 families out of the market. “Essential to a strong housing market is the U.S. construction industry’s access to a reliable supply of softwood lumber, because sufficient quantities and appropriate substitutes do not exist in the U.S. for the type of lumber manufactured in Canada,” stated the letter.Some $4 billion in collected duties are being held in escrow, and the U.S. has stated that it would not comply with the North American Free Trade Agreement and return those duties if they are found to be illegally collected. The signatories, as well as the American Consumers for Affordable Homes, an alliance that has been fighting for free trade and open lumber sales between the two countries, are urging the President to honor the U.S. commitment under NAFTA’s dispute resolution process, and assure that duties illegally collected are returned to Canada.

U.S. and Canadian producers have battled over lumber turf since the early 1980s. More than 100 bipartisan members of the U.S. Senate and House of Representatives have called on the Bush administration, over the past four years to end its challenge to Canada, and not impose any export taxes, duties, or quotas on lumber that is essential to the domestic housing market and economy.

ACE STUDY: AMERICANS HAVE A PASSION FOR GARDENING
OAK BROOK, Ill. A new study commissioned by Ace Hardware Corp. reveals some DIY habits of Americans, including an overwhelming urge to garden and landscape. “Why Americans DIY”, a study of 1,000 U.S. homeowners found that 83% said they personally work in their yard or garden, reflecting the passion people have for these outdoor extensions of their homes. Benefits cited by these “green thumbers” range from simply relaxing in the great outdoors and personally harvesting fruits and vegetables to making their homes more attractive. And this trend shows no sign of slowing down. According to the study, gardens will continue to be a strong focus of outdoor projects for DIYers throughout 2005. Nearly half of the respondents to the study – 45% — said they will add flowers; almost one-third will plant trees or shrubs; and 32% will grow vegetables.“Yards and gardens offer a wonderful retreat from today’s frenetic, fast-paced world,” says Lou Manfredini, Ace Hardware’s “Helpful Hardware Man” and national home improvement expert. “Plus, people greatly appreciate the simple pleasure of working with their hands to grow living things.”

Women are more likely to dig in the garden than men, however. Fifty-six percent of women said they like planting flowers, versus 34% of men. Male involvement in the yard and garden was reflected in purchasing intentions: 10% of respondents say they’ll buy a new gas grille this year.

HARDLINES & PRESIDENTS COUNCIL
OFFER PANEL OF RETAIL LEADERS
AT NHS
The National Hardware Show in Las Vegas, May 16-18, will once again offer a comprehensive conference program. Join Hardlines, in conjunction with the Presidents Council, for a world-class retail panel, “Global Retailers: Best Practices from Around the World,” on May 18 at 3 p.m.Panelists are: John Herbert, general manager of the European association of DIY retailers; and Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp. Harald Lux, head of Emil Lux in Germany, which includes OBI, has also agreed to join us. If that wasn’t fantastic enough, we also have a commitment from Jim Lowe of the leading home improvement retailer in England, Focus, to participate.This innovative event will be followed by an international reception from 4:30-5:30 p.m. For more info, click here .
COMPANIES IN THE NEWS
TORONTO Sears Canada Inc. recorded total revenues for the first quarter ended April 2, 2005 of $1.32 billion, down 0.8% from $1.33 billion for the same period in 2004.13 weeks ended April 3, 2004. Same store sales decreased 2.5%. Net earnings for the quarter, including non-comparable items, were $13.9 million, down from $16.6 million. Net earnings for the quarter, excluding non-comparable items, were a loss of $3.8 million, a swing from the profit of $7.7 million in the same quarter last year. The results were blamed on the long winter and the early arrival of Easter. NEWTON, IA Maytag Corp. reported first-quarter consolidated sales of US$1.168 billion, down 4.2% from sales of $1.219 billion in the same period last year. Consolidated net income for the first quarter was $7.7 million, compared with US$38.7 million a year earlier. Lower net sales and higher costs, primarily for steel and energy-related items, plus higher distribution costs reduced first-quarter profitability.

NEW YORK Tembec, the giant Canadian forest products company, has teamed with environmental organization ForestEthics to identify and protect endangered forests in North America’s largest remaining wilderness, the Canadian boreal forests. The two groups will rely on certification by the Forest Stewardship Council to assure buyers that products are free of social and environmental controversy. Tembec has committed to seeking FSC certification for the forests under its care by the end of 2005. The boreal forest of North America is one of the largest intact forest ecosystems left on earth, with 25% of the earth’s remaining intact, road-less forests. This region supports some of the planet’s largest populations of wildlife, including grizzlies, wolves, woodland caribou and lynx.

FORT WAYNE, Ind. — The dealer-owned buying group Do-it Best, will include a first-time exhibit at its annual spring market that combines the Farm & Ranch and pet supplies categories.The exhibit area will have several components, including an outdoor display area for equipment and related products, as well as suggested planograms for different-sized stores and marketing tips. More than 350 clip strip ideas will be on display, featuring items targeted for sale during the months of January through July.
The co-op stated that dealers can aim this merchandise at several target customers: people who actually own farms and ranches; the “hobby farmer,” whose numbers are growing beyond rural markets; and the 70% of Americans who own at least one pet, and who spend $31 billion annually on pet supplies. The program can fit into 20 ft. or up to 400 ft., depending on the dealer’s needs.
The exhibit will be part of Do-it Best’s spring convention, to be held at the May 14 through May 17 at the Indiana Convention Center in Indianapolis.

NEW YORK Sherwin-Williams had earnings of US$83.3 million for the first quarter, up 62% from US$51.5 million during the same quarter a year earlier. 1Q sales rose to US$1.54 billion, from US$1.32 billion in the same period a year earlier. Sales were up 17% to US$1.54 billion, from US$1.32 billion. Revenue was driven, says the company, by architectural paint sales to contractors and DIYers, but adds that consumer sales growth was weak.

MONTREAL Hart Stores Inc., the chain of mid-sized department stores, recorded net earnings of $5.1 million for the fiscal year ended January 29, 2005, down from $5.4 million a year earlier. Total revenues for the period increased to a record $133.8 million, from $127.8 million. Subsequent to the fiscal year end, Hart Stores opened three new stores, including a 40,000-sq.ft. outlet in Whitby, Ont., the company’s third store in Ontario and its first in the Greater Toronto Area. Hart Stores Inc. operates a network of 67 mid-sized department stores under the Hart, Bargain Giant and Géant des Aubaines banners.

BRENTWOOD, TN Tractor Supply Co., the largest retail farm and ranch store chain in the United States, enjoyed first-quarter net sales of US$377.2 million, a 14.1% increase over US$330.6 million last year. Same-store sales increased 4.2% versus last year’s 12.4% gain. Gross profit increased 13.0% to US$112.1 million and gross margin was 29.7%, compared with 30.0% for the comparable quarter in 2004. Net income for the quarter was US$0.7 million, down from $3.4 million for the same quarter in 2004. Tractor Supply opened 13 new stores and relocated another two during the quarter.

GLENVIEW, IL Illinois Tool Works Inc. has posted a 7.6% increase in quarterly profit, thanks in part to acquisitions and strong demand in its North American specialty systems business. The company, whose products range from fasteners and beverage holders to food service equipment and countertop materials, earned $312.3 million, up from US$290.2 million in the same period a year earlier. Sales were up 13% to US$3.07 billion, from US$2.71 billion.

TORONTO Norbord Inc., one of the world’s largest producers of OSB, particle board and plywood, comes off a first quarter of strong earnings with the announcement that its board of directors has approved a series of capital initiatives to enhance shareholder value and increase the earnings capacity of the company. The four initiatives include payment of a special dividend to common shareholders, redemption of all outstanding preferred shares, continuation of common share repurchases under a normal course issuer bid, and expansion of the company’s North American OSB capacity.

MARKET INDICATORS
Consumers paid 2.3% more in March than the same month a year earlier for the goods and services included in the Consumer Price Index basket. This increase followed a 12-month rise of 2.1% in February. The increase owed a lot to rising gasoline prices. The CPI, excluding energy, was up 1.7% from March 2004 to March 2005. From February to March, the CPI rose by 0.6%. Wholesale sales increased for the fourth time in the past five months, gaining 1.1% in February, says Stats Canada. Since September 2003, total wholesale sales have generally been rising, following declines since March 2003. Of the 15 trade groups, seven posted gains in February, which accounted for 65% of total sales.
U.S. MARKET INDICATORS
According to the U.S. Commerce Department starts of new homes fell in March to their lowest levels since January 1991. Starts declined by 17.6%, compared to March, to an annualized rate of 1.837 million units, the lowest level since last November’s. Starts of single-family homes fell 14.4% to 1.529 million units. In addition, building permits, which usually augur future construction activity, declined in March by 4% to 2.023 million units.
OVERHEARD…
“Tembec is raising the bar in terms of what practices are acceptable in the forest and the products available in the market.” – Lafcadio Cortesi of ForestEthics, whose organization has partnered with forestry giant Tembec Inc. to expand the base of “forest-friendly,” FSC-certified products.

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And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

Retail Business Sales Manager

Our Client is a North American leader and manufacturer of a broad range of products for a variety of construction applications. An energetic, proven Manager to be responsible for all aspects of national sales to building supply dealers is required. You will be responsible for bottom line objectives, customer negotiations and managing the retail products sales force.

To be successful, you’ll already possess strong building products marketplace knowledge and multiple channel experience…and have proven sales and supervisory successes. You thrive as being part of the management team and possess strong customer presentation skills. Competitive compensation and benefits package and the opportunity for career advancement are in turn offered for this Ontario based opportunity.

To apply, please call or forward your resume in strict confidence to Wolf Gugler or Lesley Fulton, quoting Retail Business Sales Manager. Wolf Gugler & Associates Limited. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com, (888) 848-3006.
(4.25/5.02.09/05)

**********************************************************************************  

NATIONAL SALES MANAGER – VANCOUVER

This well established and growing Canadian mid sized building products manufacturing company is their niche market leader, and is adding to their management team. Based at their corporate office, you’ll manage and motivate a small national sales force and business development, while being the point person for major accounts including Rona and Home Depot. Significant growth opportunities exist in Eastern Canada and the United States, and you’ll benefit financially based on your success, with a generous open-ended bonus program.

You have successfully managed a regional or national sales group, or are ready to make the transition from key account sales to the next level. Working knowledge of the building materials industry is essential, along with a proven record of business development successes and a willingness to travel as necessary. Post-secondary education preferred. A competitive salary, bonus, car allowance, company benefit package, and relocation assistance are offered. Enjoy the lifestyle that the west coast has to offer!

To explore this opportunity in complete confidence, please contact Wolf Gugler. Wolf Gugler & Associates Limited. Phone; (888) 848-3006. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com.
(4.18.25/5.02/05)

**********************************************************************************  
SALES REP
RESENTATIVE

Dynamic power tool accessory company looking to expand their national manufacturer rep network and develop new Retail accounts including, Sodisco-Howden , Rona, Home Depot, Home Hardware and ILDC among others. Perfect opportunity for independent manufacturer agent with proven contacts within these organizations. Please forward resume to andycallaghan@kempston.ca. or fax to 905 513 7924 Attn. Sales Manager.
(4.11.18.25/05)

**********************************************************************************

ACCOUNT MANAGER AND ACCOUNT SPECIALIST
Silk Systems Inc., a leading provider of technology based business solutions, and its subsidiary Silk Dimensions Systems Inc., has an immediate opening in its London office for:

ACCOUNT MANAGER — US

This role is an important one as your responsibilities will include building a US customer base through the sale of technology based business solutions.

 

Drawing upon your sales experience, this sales position requires research of customer needs, evaluate alternatives, provide proposals and conduct follow up calls. You understand business processes and the consultative approach to sales.

 

The successful candidate will have 3 to 5 years of sales experience including US LBM industry experience. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

ACCOUNT SPECIALIST eCOMMERCE SOLUTION SALES
Drawing upon your sales experience, this sales position will be responsible for promotion and sales of eCommerce solutions.

 

You will handle inbound requests, conduct proactive calls, identify and qualify leads and sales opportunities. You will negotiate and close business by understanding customer needs and presenting the benefits of Silk’s eCommerce solutions. You must be able to forecast sales activity and generate profitable growth while exceeding customer expectations.

 

The successful candidate will have 2+ years of sales experience selling eCommerce solutions. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

 

Qualified candidates should e-mail their expected compensation and resume to jobs@silksystems.com or fax to the attention of HR at 519-685-0907.
(4.04,11,18/05)

 

**********************************************************************************

SERVICES OFFERED
 

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

**********************************************************************************

WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCCnet services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

**********************************************************************************

 MARKETPLACE

 

Manchester Tank
NORTH AMERICA’S “PREMIER MANUFACTURER”

of Propane Cylinders

NOW available in Canada

 

(5 lb. through 420 lb.
propane cylinders available)

. Recognized Market Leader .
. Unsurpassed Quality .
. Reliable Delivery .
. Outstanding Customer Service .

Contact us today for more Information
www.Mantank.com


**********************************************************************************
SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.60 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL ISABEL BISONG AT 416-489-3396 OR
EMAIL: isabel@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2005 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Isabel Bisong, Circulation Manager: isabel@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $241 (Canadian subscribers add $16.87 GST = $257.87 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $38 (Canadian subscribers add $2.66 GST = $40.66). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Apr. 18, 2005

 


John Caulfield, Contributing Editor
vol. xi, #16, April 18, 2005

IN THIS ISSUE:
• Winroc acquires Leon’s
• Canadian Tire wants customers for life
• CanWel converts to income trust, looks for banner support
• Rona adds independents
• America’s Top 10 vie for market share
• Ace eyes aggressive expansion

* * * * * *

“I’ve been married to one Marxist and one Fascist, and neither one would take out the garbage.” Lee Grant (actress and director)
WINROC ACQUIRES ONTARIO’S LARGEST GSD DEALER
CALGARY – Superior Plus Income Fund, through its Winroc division, has entered an agreement to purchase Leon’s Insulation Inc. The deal is worth $48.5 million and follows Winroc’s previous acquisition of Interior Building Supplies, which has locations in Windsor, London and Cambridge, ON. Winroc, a building materials wholesaler with annual sales of about $350 million, was purchased by Superior in June 2004. Under the new ownership, Winroc has stepped up its efforts to grow its presence as a leading specialty building materials distributor in North America. The purchase of Leon’s increases significantly Winroc’s presence in the lucrative Ontario marketplace. Leon’s, considered one of the country’s largest drywall and insulation dealers, had sales of $95 million in 2004 from just two locations, Burlington and Stouffville, ON. The dealer was formerly a member of the GSD buying group, The Signature Group.

“Leon’s distribution operations are well positioned to service a strong market in the Greater Toronto Area and for future growth north and east of GTA,” says Paul Vanderberg, president of Winroc. Operation of Leon’s will continue under existing management staff.

CANWEL THROWS SUPPORT BEHIND BANNERED DEALERS
WHILE SEARCHING FOR LONGTERM SOLUTION
VANCOUVER – CanWel executives continue to explore options for the bannered dealers it inherited through the acquisition of Sodisco-Howden Group at the end of last year. But until a final solution is found, Sodisco-Howden will continue to throw its full support behind its retail customers who sport the Ace and Pro banners.The final solution may come from another group that will take over management of those retail banners in one fell swoop. According to Tom Donaldson, “Certain people have expressed interest in helping us grow the banners. We’re exploring certain options right now,” he adds. But don’t expect a quick fix. “We’re going to go pretty slowly on this.”

Until then, the bannered dealers can expect all the services and support they’ve received in the past, he says. “Our focus right now is keeping those banners healthy and that services received from Sodisco-Howden stay healthy every day.”

Could a strategy for Sodisco-Howden’s bannered dealers include one of CanWel’s own customers? “We wouldn’t rule out any particular strategy at this time,” says Donaldson.

Possible candidates for that help could well include some of CanWel’s existing LBM customers, which include Rona inc. and Home Hardware Stores Ltd. In fact, the very competitiveness of Sodisco-Howden versus organizations such as these has been considered a big hurdle to the success of the Sodisco-Howden acquisition. Off-loading the entire banner side of Sodisco-Howden’s business could well enable CanWel to overcome that hurdle.

Hardlines called TruServ Canada, itself a dealer-owned hardware distributor, to explore this further. “We’re not in conversation with CanWel at all. We anticipate at some point in the future there will be further acquisitions,” says Bill Morrison, president and CEO of TruServ Canada. “If there’s any appropriate way to support their banners, we’d love to sit down with them. TruServ’s mission is to support independents in the marketplace.”

Even though the Sodisco-Howden offices in Montreal have been downsized (much of that was executive positions, MIS people and members of the marketing team), operations remains firmly in place. “Serge [Tremblay], Sodisco-Howden’s new vp merchandising and marketing, wants to bring a lot of focus to programs such as flyers, catalogues, electronic information, and new product selection and introduction.”

Even news that CanWel is seeking to transform itself into an income trust will not affect the various business units – including the Sodisco-Howden customers themselves. “What they’ll see is a better quality product delivered on time. That’s what it’s all about for Serge’s group.”

The income trust initiative is a way for the company to generate a higher return to its shareholders. Simply put, the trust can’t be taxed federally. The entire profits are returned to the shareholders, who in turn pay the tax themselves. The company was also considered under-represented on the market, so a second share offering was floated last week. The money raised from that offering will be used to pay down debt and for possible future acquisitions.

RONA GRABS MORE DEALERS
BOUCHERVILLE, Que. – Rona inc. has made five more key recruitments of independent dealers, including a couple in Western Canada, where it is aggressively seeking dealer growth. The new dealers are expected to add about $65 million to Rona’s topline retail sales.The dealers are: BSRB Matériaux Inc. of Gatineau, QC; First Nations LP of Sioux Lookout, ON; Lakeside Building Centre in Sylvan Lake, AB; J & G Supply, Brandon, MB; and Shuswap Building Supplies & Rentals Ltd., Scotch Creek, BC.

The latest announcement comes out just as Rona finalizes its acquisition of Totem, a 16-outlet chain that dominates the retail home improvement business in Alberta. That chain was sold off by its owner, Jim Thorogood, for a cool $100 million, adding fiscal 2004 topline sales to Rona’s war chest of about $260 million. The results from operation of Totem will be consolidated into Rona’s financial results as of the beginning of the company’s second quarter.

Since the beginning of 2005, Rona has added 14 affiliated stores – seven in Western Canada, four in Ontario, and three in Quebec – totalling additional retail sales of $101 million.

AMERICA’S TOP 10 INNOVATE, CONSOLIDATE
SPECIAL REPORT – The strength of America’s housing market propelled the sales growth for all of the leading home improvement dealers in 2004. For those dealers whose clientele are mostly contractors and builders, last year was especially robust, despite the fact that interest rates continued to creep up. Several pro dealers, especially Strober and Lanoga, benefited from aggressive acquisitions that deepened their market penetration. On the retail side, the big three — Home Depot, Lowe’s and Menard’s — continued to battle it out for their customers’ home renovation and remodeling dollars, often at close quarters in a growing number of markets. Menard’s went bigger by opening more of its 225,000-sq.ft. store formats; Lowe’s added to its distribution network with huge warehouses; and Home Depot continued to probe the commercial side of the market with its acquisition of White Cap Industries.

COMPANY 2004 Revenue
($USbil.)
% change vs. 2003 # Stores/Branches
1. Home Depot 73.09 12.8 1,890
2. Lowe’s 36.46 18.2 1,087
3. Menard’s* 6.974 15.0 205
4. Stock Building Supply 3.60 31.8 236
5. 84 Lumber 3.46 34.1 479
6. Lanoga Corp. 2.75 41.3 340
7. ABC Supply 2.10 13.5 275
8.Building Material Holding Corp. 2.09** 47.7 75
9. Builders FirstSource 2.06 23.7 63
10. Sears* 1.66 5.0 245
11.Bradco Supply 1.34 36.0 132
12. Strober Organization 1.25 31.6 91

*Menard’s and Sears numbers are estimates. Sears’ figures represent Sears Hardware and Orchard Supply Hardware operations, but not hardware sales from the company’s full-line department stores, which total an estimated US$8.5 billion.

**Includes US$753 million in revenue from BMC Construction, which provides turnkey installation to builders.

About 90 Sears Hardware and 6 Orchard Supply Hardware stores are also stocking appliances.

 

ATLANTIC BUILDING MATERIALS SHOW REVIEWS STATUS
MONCTON, NB – ABSDA introduced a major change at the 51st annual Atlantic Building Materials Show by re-aligning the show days and hours. A 2 ½ day show, it ran Thursday, Friday and Saturday, March 17-19. Shifting the dates, however, posed a challenge to the show’s organizers, the Atlantic Building Supply Dealers Association, which faced an anticipated drop in dealer attendance, primarily from Sunday.Numbers at this year’s show were indeed down, from 1,592 in 2004 to 1,256. But even though registration by store was reduced, says Don Sherwood, ABSDA president, more large retailers were in attendance. “The upside was that we had big buyers and they had optimum time for the exhibitors.” With less traffic to contend with, vendors had more time to connect with their major customers, Sherwood says.

Dealers from Newfoundland are an important part of the show’s attendance – and represent some major buying influences, such as Chester Dawe and Notre Dame Agencies. In fact, 35-40% of the bookings placed at the show came from Newfoundland, says Sherwood. “We really rely on the Newfies to bring us through,” he admits.

INCREASING ITS DEALERS’ SALES WILL BE KEY TO ACE’S GROWTH
OAK BROOK, IL – Under new leadership for the first time in more than a decade, the world’s largest hardware wholesaler, Ace Hardware, is setting out an aggressive new growth strategy for the next three years. Ray Griffith, who became Ace’s CEO the first of April, wants to add 1,100 new, modern stores to its nationwide network by 2008. The goal, he says, is to offer consumers leaner, brighter, more customer-friendly stores in both new and old locations. He firmly believes there is a role for hardware stores to play as a “convenience” option to big-boxes like Home Depot, Lowe’s, Menards and Wal-Mart.Griffith’s background includes a stint as CEO of Coast to Coast, a hardware wholesaling franchise operation which, for many years, successfully recruited investors to open small stores with a unified chain look, primarily in smaller towns, but Ace is different since it seeks out and signs up successful independent retailers as member-owners. These stores achieved their success in a variety of store sizes and formats and with widely varying marketing and merchandising approaches.

They built their businesses by the force of their personalities, independence and unique merchandising philosophies. Many, of course, kept changing and modernizing as needed over the years, but most continued to build their business by emphasizing their own individuality, with a heavy emphasis on personal service.

For the past few years, Ace has been encouraging its dealers to open new stores by offering up to US$215,000 in merchandise credits to fill a new store and present its vision of the proper merchandise mix, store layout, computer systems, pricing and employee training. This was the heart of its Vision 21 modernization program inaugurated several years ago.

The National Hardware Show in Las Vegas, May 16-18, will once again offer a comprehensive conference program. Join Hardlines for a world-class retail panel, “Global Retailers: Best Practices from Around the World,” on May 18 at 3 p.m.Panelists include John Herbert, general manager of the European association of DIY retailers; and Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp. We also have a commitment, from the leading home improvement retailer in England, Focus, to participate, with more to be announced.This innovative event will be followed by an international reception from 4:30-5:30 p.m. For more info, click here .

 

COMPANIES IN THE NEWS
VANCOUVER – CanWel Building Materials filed a preliminary prospectus with securities
regulatory authorities on Monday to convert to an income fund, with an initial public offering to reduce some of CanWel’s debt in connection with the conversion. It also intends to put more CanWel shares on the street, so in addition to the trust fund’s IPO, a secondary offering of trust units will be floated. Funds raised from that offering will go to another CanWel company, Futura Corp.
MONTREAL – Habitat for Humanity Montreal announced today the opening of the first Habitat ReStore in the province, in the LaSalle area of Montreal. Habitat ReStores are construction material liquidation stores that sell used materials and discontinued products. The materials are supplied by distributors, retailers, manufacturers, construction companies, and individuals. The profits from the sale of these goods go toward the construction of affordable homes for low-income families. There are 39 ReStores across Canada.

CLEVELAND – Sales by Sherwin Williams for the quarter grew by 17% to US$219 million. Based on strong results, the company has raised its full-year earnings view and expects fiscal 2005 earnings at US$3.10 to US$3.20 a share, up from its prior outlook of US$3 to US$3.10 a share. In February, Sherwin-Williams announced it expected sales to grow in the low-double-digit percentage range.

MOORESVILLE, N.C. – Lowe’s Cos., the second largest home improvement retailer in the world, has signed with the Charlotte Bobcats, at the same time terminating its relationship with the Carolina Panthers, a deal formerly worth US$1.5 million annually for the Panthers. The Bobcats had originally been in negotiations with Lowe’s rival, Home Depot. The new partnership will be worth from US$1.5-US$2 million a year.

BEIJING – Anti-pyramid selling laws have been relaxed in China, allowing Avon to set up its direct sales operations there. Avon’s entry into the market is considered a test by the Chinese government to determine a suitable direct selling model suitable for the nation’s growing ranks of consumers.

ATLANTA – The value of Black & Decker shares went up 9% last week on news that the power tool maker has raised its earnings forecasts for the first quarter and full year. Strong sales of power tools, especially in North America, are driving the optimism.
The company was given a further leg up by savings from its acquisition last year of the power tool division of Pentair Inc., and the purchase, in 2003, of Baldwin Hardware and Weiser Lock.

People on the Move…
Rob Gerlsbeck, ace editor of Hardware Merchandising magazine for the past 10 years, departed the book last Friday. He has moved over to an associate editor’s position at Marketing magazine. Under Gerlsbeck’s guidance, the magazine established itself as a leading news and information organ for the Canadian home improvement retailer. He’ll be missed! Abbas Khan has been promoted at OSRAM Sylvania as vice-president sales and marketing, retail. He was formerly running Sylvania’s lighting group for Canada. (905-673-6171)At Ace Hardware Corp., Dave Myer has been appointed senior vice-president international and paint. He was formerly vp retail support and logistics … Bill Bauman has been promoted from his role as vice-president of retail support to fill the gap left by Myer. Bauman will now be in charge of direct operations for the entire Ace retail support centre system … Dan Prochaska has been named to the newly created position of vice-president supply chain. He formerly managed operations at Ace’s eight retail support centres in the Eastern United States.
MARKET INDICATORS
New housing prices edged up in February by 0.3% on a monthly basis, compared with a month earlier, while the 12-month rate of increase slowed slightly to 5.1%, the lowest rate since March 2004, says Stats Canada. A vigorous new housing market, coupled with higher prices for building materials and labour, helped to push prices up nationally. Land value increases were a factor in 7 of the 21 metropolitan areas surveyed. Canada’s economy in 2004, as measured by gross domestic product, rose by 2.8%, versus the world average of 5.1%. It also trailed behind the U.S., where the economy grew by 4.4%. According to a review of the economy published in Canadian Economic Observer, energy exports and investment were key drivers of the economy. However, GDP remained below the IMF’s global average of 5.1%, which was powered by continued strength in the United States and China. The U.S. saw its GDP increase by 4.4%.
U.S. MARKET INDICATORS
Retail sales in March 2005 were US$339.3 billion, up 0.3% from February and up 5.8% from one year ago. Excluding automobiles, retail sales were US$263.5 billion, up 0.1% from February and up 6.6% from March 2004.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

NATIONAL SALES MANAGER – VANCOUVER

This well established and growing Canadian mid sized building products manufacturing company is their niche market leader, and is adding to their management team. Based at their corporate office, you’ll manage and motivate a small national sales force and business development, while being the point person for major accounts including Rona and Home Depot. Significant growth opportunities exist in Eastern Canada and the United States, and you’ll benefit financially based on your success, with a generous open-ended bonus program.

You have successfully managed a regional or national sales group, or are ready to make the transition from key account sales to the next level. Working knowledge of the building materials industry is essential, along with a proven record of business development successes and a willingness to travel as necessary. Post-secondary education preferred. A competitive salary, bonus, car allowance, company benefit package, and relocation assistance are offered. Enjoy the lifestyle that the west coast has to offer!

To explore this opportunity in complete confidence, please contact Wolf Gugler. Wolf Gugler & Associates Limited. Phone; (888) 848-3006. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com.
(4.18.25/5.02/05)

**********************************************************************************  
SALES REP
RESENTATIVE

Dynamic power tool accessory company looking to expand their national manufacturer rep network and develop new Retail accounts including, Sodisco-Howden , Rona, Home Depot, Home Hardware and ILDC among others. Perfect opportunity for independent manufacturer agent with proven contacts within these organizations. Please forward resume to andycallaghan@kempston.ca. or fax to 905 513 7924 Attn. Sales Manager.
(4.11.18.25/05)

**********************************************************************************

ACCOUNT MANAGER AND ACCOUNT SPECIALIST
Silk Systems Inc., a leading provider of technology based business solutions, and its subsidiary Silk Dimensions Systems Inc., has an immediate opening in its London office for:

ACCOUNT MANAGER — US

This role is an important one as your responsibilities will include building a US customer base through the sale of technology based business solutions.

 

Drawing upon your sales experience, this sales position requires research of customer needs, evaluate alternatives, provide proposals and conduct follow up calls. You understand business processes and the consultative approach to sales.

 

The successful candidate will have 3 to 5 years of sales experience including US LBM industry experience. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

ACCOUNT SPECIALIST eCOMMERCE SOLUTION SALES
Drawing upon your sales experience, this sales position will be responsible for promotion and sales of eCommerce solutions.

 

You will handle inbound requests, conduct proactive calls, identify and qualify leads and sales opportunities. You will negotiate and close business by understanding customer needs and presenting the benefits of Silk’s eCommerce solutions. You must be able to forecast sales activity and generate profitable growth while exceeding customer expectations.

 

The successful candidate will have 2+ years of sales experience selling eCommerce solutions. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

 

Qualified candidates should e-mail their expected compensation and resume to jobs@silksystems.com or fax to the attention of HR at 519-685-0907.
(4.04,11,18/05)

**********************************************************************************

Planchers Dubeau Floors' logo

SALES REPRESENTATIVE QUEBEC

Les Parquets Dubeau Ltd., a fast growing Canadian manufacturer of high end quality prefinished hardwood flooring is seeking a Sales representative to support its existing customer base in Quebec territory. The ideal candidate will be based in Quebec and must understand the Big Box stores environment, be familiar with territory and have wood flooring market knowledge.

 

Reporting directly to the Dubeau National Sales Manager, the candidate is an energetic, organized and confident person able to work independently with good training skills. The candidate has a successful track record in following up very closely his customers and having the ability to develop strong relationships with store management and employees due to excellent communication skills and good judgment.

 

Competitive remuneration package includes salary and representation.

 

If you are fit for the challenge, send your resume in confidence by e-mail to veronique.melancon@parquetsdubeau.com, or by fax at (450) 836-3429.
(4.04,11,18/05) 

 

**********************************************************************************

SERVICES OFFERED
 

WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCCnet services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

**********************************************************************************

LOOKING FOR WAREHOUSING PACKAGING OR FULFILLMENT SERVICES?

Toronto-area company with over 30 years experience in warehousing, packaging and shipping has recently created increased capacity. Services offered include off-load, store, pick, pack and ship. Can handle temporary storage or ongoing warehousing & shipping needs. Filling and packaging services also available. Why add to your fixed costs? Let us handle it for you.

Email sjoyce@molyslip.com or call 1-800-880-6659
(3.28-4.04.11/05)

**********************************************************************************

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

**********************************************************************************

 MARKETPLACE

 

Manchester Tank
NORTH AMERICA’S “PREMIER MANUFACTURER”

of Propane Cylinders

NOW available in Canada

 

(5 lb. through 420 lb.
propane cylinders available)

. Recognized Market Leader .
. Unsurpassed Quality .
. Reliable Delivery .
. Outstanding Customer Service .

Contact us today for more Information
www.Mantank.com


**********************************************************************************
SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.60 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL ISABEL BISONG AT 416-489-3396 OR
EMAIL: isabel@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2005 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Isabel Bisong, Circulation Manager: isabel@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $241 (Canadian subscribers add $16.87 GST = $257.87 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $38 (Canadian subscribers add $2.66 GST = $40.66). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Apr. 11, 2005

 


John Caulfield, Contributing Editor
vol. xi, #15, April 11, 2005

IN THIS ISSUE:
• Home Depot forges energy deal with Hydro
• Canadian Tire maps out five-year plan
• Housing starts up slightly in March
• TruServ makes inroads with banners
• Home Depot faces more lawsuits
• Lowe’s sells lumber online
* * * * * *

“All three wouldn’t make one good man, but at my age, you can’t be too choosy.” Dale Messick (The pioneering woman cartoonist, who created the “Brenda Starr Reporter” strip. She passed away last week at age 98, but in her 80’s, she proudly sported three boyfriends at the same time)
CANADIAN TIRE UNVEILS FIVE-YEAR PLAN
TORONTO – Canadian Tire announced a five-year growth plan that includes achieving same-store sales of 3-4% annually for its retail division, and the installation of up to 285 new and replacement stores across all its businesses. The overarching aim of the strategic plan includes focus on sales and revenue growth, improved earnings performance, and reinforcement of a “customers for life” culture.The top priority of the strategy is to grow sales and revenues during the outlook period, in an effort to increase earnings and drive shareholder return. Among the financial highlights of the plan: Canadian Tire is anticipating compound annual growth (CAGR) of operating revenue to be between 7% and 9%; earnings before interest, income taxes, depreciation and amortization (EBITDA) are forecast to achieve a compound annual growth rate (CAGR) of 10%-15%; and basic earnings per share growth will grow 12- 15% (CAGR).

Adding new stores or enhancing existing operations will be a key driver of the effort to increase sales and revenues. From the retail side, here’s what to watch for: up to 285 new and replacement stores planned across all of Canadian Tire’s retail businesses (which includes PartSource and Mark’s Work Wearhouse). This growth will include 100 points of sale for the Canadian Tire banner, most of which will feature the new Concept 20/20 format, including 76 replacement stores and expansion of 24 existing stores. Another 175 existing Canadian Tire stores will be retrofitted to the Concept 20/20 format. Canadian Tire Retail’s incremental store count will increase by 24, from the current 457 to 481 by the end of 2009.

In addition, the PartSource auto chain is slated to nearly triple in size to approximately 130 stores by the end of 2009.

“As we look at the goals that we have set for the next five years, we believe there are further opportunities to unlock value from our existing businesses. We have a strong balance sheet, a unique and successful mix of businesses, and a team that is completely focused on implementing our plans to deliver long-term value for both our customers and our shareholders,” said Wayne Sales, president and CEO.

TRUSERV STEPS UP BANNER EXPANSION
WINNIPEG – TruServ Canada continues to add members interested in a comprehensive Banner program. Following the announcement by Hardlines earlier this week of the first Country Depot members in British Columbia, TruServ will add a new True Value in Yellowknife, N.W.T., in May, and a brand new V&S general store will open in St. Peter’s, N.S. in June. More openings, across all banners, are currently in the works.According to Dave Leonzio, national business development manager for TruServ Canada, a number of factors are working in TruServ’s favour. The acquisition at the end of 2004 of Sodisco-Howden Group by CanWel Building Materials has left a question mark around the fate of Sodisco-Howden’s bannered dealers. They currently operate mainly under two banners: Ace and Pro. A strike last year by Saskatoon-based Federated Co-operatives Ltd. had many of their dealers asking questions about TruServ’s programs, as well. The demise of SAAN, a chain of more than 200 stores across Canada, at the beginning of this year, has left a hole in many small-town markets for a convenience offering, adding to TruServ’s list of opportunities for growth. In addition, a number of home improvement dealers are increasing their hardlines offerings, an incentive to add the True Value banner.

While Federated Co-op’s 100 home centre dealers proved to be a loyal lot after the strike ended, Leonzio says the experience provided an important boost to TruServ’s awareness of its True Value banner among those dealers. As for the SAAN stores, he says, “We will wait and see until they restructure the company. But the closure of those stores leaves a definite void that can be filled by our V&S banner in those markets.”

The signing of Buckerfield’s, a six-store farm, feed and equipment chain in British Columbia, to the Country Depot program gives TruServ a presence in that province for the first time. The deal comes just as TruServ is about to open its first ground-up Country Depot in Western Canada next month in Okotoks, Alta.

Finally, at the wholesale level, hardware supply agreements with buying groups such as Castle, Torbsa and Sexton Group are resulting in many of the dealer members from those organizations choosing to add the True Value banner. Sexton has been especially responsive, says Leonzio. “We’ve signed 15-20 dealers from the Sexton Group in the last year, and one from Castle.”

HOME DEPOT UNVEILS ENERGY CROSS-PROMO WITH HYDRO
TORONTO – A promotional deal that is expected to cost $5.4 million was announced last week between Home Depot Canada and Toronto Hydro-Electric System Ltd. The three-year agreement was designed to provide residential, commercial and industrial electricity users in Toronto with incentives to lower their energy through discounts and promotions on related products in Home Depot stores.The program represents the first major step toward fulfilling Toronto Hydro’s mandate to reduce peak energy consumption in Toronto by 250 mega-watts. To achieve this goal, the energy distribution company will spend $39.8 million on conservation and demand management programs through to 2007.

The first promotion involves a two-for-one offer on compact fluorescent lighting that will be inserted in the monthly statement of Toronto Hydro customers, starting this month. The coupons are redeemable at any of Home Depot’s 12 stores in Toronto.

Home Depot will also provide energy saving programs through its commercial division, Home Depot Supply, and through its newly acquired commercial lighting division, Litemor.

“Working closely with Toronto Hydro, we’ll help Torontonians reduce their energy bills by making their homes as energy efficient as possible,” said Annette Verschuren, president of Home Depot Canada, in a prepared release. “The goal of our programming goes beyond offering free product. We’re aiming to change the mindset in which Toronto residents consider energy efficiency products and help create a more energy-savvy society.”

Home Depot plans to include other products in its promotions with Toronto Hydro in the coming months, including an appliance program that involves room air conditioners, another compact fluorescent light promotion, and seasonal LED lights at Christmas time.

STARTS EDGE HIGHER IN MARCH, BUT BOOM MIGHT BE OVER
OTTAWA – Housing starts remained healthy in March, clocking in at a seasonally adjusted annual rate of 218,500, up 0.3% from 217,800 in February, according to Canada Mortgage and Housing Corporation (CMHC). “The high level of starts in March indicates that demand for new housing remains strong, supported by low mortgage rates and high levels of employment,” said Bob Dugan, chief economist at CMHC’s Market Analysis Centre. However, starts were lower year-over-year, suggesting that 2004 marked a peak for the Canadian housing market. In fact, for the first three months of 2005, actual urban starts were 5.9% lower than in the same period of 2004. Year-to-date single starts fell 9.4%, and multiple starts eased 2.6%.

For the month of March, the seasonally adjusted annual rate of urban starts rose 0.4% to 190,100 units. A 2.2% increase in multiples starts was partially offset by a 1.5% decline in singles to 93,100 seasonally adjusted.

In March, new construction activity was strongest in Western Canada. The seasonally adjusted annual rate of urban starts in British Columbia and the Prairies rose 11.3% and 9.7%, respectively. Housing starts in March fell 10.6% from February in the Atlantic region, 8.7% in Quebec, and 2.2% in Ontario.

Rural starts in March were estimated at a seasonally adjusted annual rate of 28,400 units.

HOME DEPOT EMBROILED IN NEW LITIGATION
ATLANTA – Home Depot has found itself in the middle of two new lawsuits, one involving a customer alleging false advertising, and the other, filed by Home Depot itself, against a former employee whom it alleges stole trade secrets when he opened his own specialty store.In Orlando, Fla., a homeowner is suing Home Depot over damages to her home. Roofing sub-contractors she hired through a Home Depot store two years ago left a propane torch on that burned the roof of her house. WFTY TV reported that Home Depot initially said it would replace the roof free of charge, but then reneged because the contractors were uninsured. The homeowner, Sue McNulty, points to her installed sales contract with Home Depot, which states that the dealer would provide roofers with $10 million insurance protection. McNulty told the TV station that while her insurance company has covered some of the loss, she believes that none of it should be on her policy.

In Atlanta, Home Depot is suing Dale Hunt, the former executive vp-business development for its Georgia Lighting division, who in February opened his own specialty lighting operation, Masterpiece Lighting. Home Depot’s suit claims that Hunt and other former employees of its Georgia Lighting unit, which Home Depot closed last winter, lifted trade secrets. The retailer has also sought a temporary restraining order that would close Hunt’s operation.

Masterpiece Lighting is currently taking special orders, and its showroom is scheduled to open in June. At one point, Hunt offered to buy back Georgia Lighting (where he worked before it was acquired by Home Depot in 1999), but Home Depot decided to fold that operation into its Expo Design Centers division. That’s when Hunt decided to go out on his own.

The lawsuit, according to the Atlanta Journal-Constitution, says Hunt quit Home Depot after refusing to sign a non-compete agreement as part of his severance package. Hunt also forfeited stock options when he quit. However, he maintains he didn’t steal anything form the warehouse giant.

Home Depot declined to comment about either case.

The National Hardware Show in Las Vegas, May 16-18, will once again offer a comprehensive conference program. Join Hardlines for a world-class retail panel, “Global Retailers: Best Practices from Around the World,” on May 18 at 3 p.m.Panelists include John Herbert, general manager of the European association of DIY retailers; and Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp. We also have a commitment, from the leading home improvement retailer in England, Focus, to participate, with more to be announced.This innovative event will be followed by an international reception from 4:30-5:30 p.m. For more info, click here .

 

COMPANIES IN THE NEWS
TORONTO & ST. JOHN’S, Nfld. – Home Depot Canada opened its first Newfoundland store in St. John’s last Thursday. The store, a full-sized outlet with 102,000 sq.ft. of retail and an additional 35,000-sq.ft. garden centre, was reportedly packed on opening day. Toronto’s 12th Home Depot also opened the same day, this one in the west end at Dufferin and Steeles. WILKESBORO, N.C. — Lowe’s Cos., the industry’s second-largest dealer, disclosed that it was adding more than 2,000 SKUs of wood products and related accessories to the 20,000-plus items it makes available for sale on its website, www.lowes.com. Customers will be able to purchase a broad assortment of lumber, including bulk products such as structural framing, plywood and decking. Lowe’s claims to be the only dealer offering lumber products via the internet. In 2004, lumber accounted for an estimated 9% of Lowe’s $36.5 billion in revenue.KITCHENER, Ont. – Sears Canada opened a Sears Appliances & Mattresses store here last week. This is the first of five such stores planned to open this year. And it’s part of Sears’ “off-mall” strategy, which so far consists of seven specialty format stores, all located in Ontario. With the absence of new shopping mall growth, the Sears Appliances and Mattresses store is part of the company’s specialty format store strategy to customers as they turn their backs on traditional department stores, in favour of conveniently located power centres.

TORONTO – Not to be outdone by the likes of Rona and Home Depot, which have closely allied themselves with home décor shows – and even Donald Trump’s TV ventures – Ikea has launched a show of its own. In what it calls “a bold and innovative move,” Ikea Canada is launching “Space for Living,” a 13-episode design series that will air weekly on HGTV Canada. The half-hour program premiered last Friday at 7:30 p.m. EST and combines travel, home décor, art, design and lifestyle.

QUESNEL, B.C. – West Fraser Timber Co. Ltd. today announced it will spend approximately $105 million to construct a new sawmill and significantly expand its administrative office here. Now in its 50th year of operation, this latest capital investment will involve a new three-line mill to replace an existing sawmill. The new mill’s annual capacity will be 500 million board feet. Construction will start in late April 2005, with production expected to begin in the summer of 2006.

RALEIGH, N.C. — Stock Building Supply, the largest pro dealer in North America, has acquired Davidson Industries, a two-yard operation based in Franklin, Ind., that generated US$65.5 million in revenue last year. Davidson’s operations, which include one of the larger roof and floor truss plants of any independent dealer in the U.S., fit the profile of Stock’s network of yards that primarily serve homebuilders and large contractors.

HOFFMAN ESTATES, Ill. – Sears Holdings Corp. has announced the layoff of at least 500 workers at its headquarters here. Sears Holdings was created when Kmart Holding Corp. bought up Sears Roebuck, creating the third-biggest retailer in the U.S.

ATLANTA – Joseph Galli Jr., the energetic and controversial president and CEO of Newell Rubbermaid, saw his compensation almost double last year, as his salary and bonus reached $2.7 million. That’s up from $1.4 million in 2003. The package included $338,798 in other compensation, including $204,332 for personal use of company transportation, according to a proxy statement. He also got almost $1.3 million worth of restricted stock, a form of incentive pay.

MARKET INDICATORS
The rate of unemployment fell slightly to 6.9% in March, reports Stats Canada, as 4,400 new jobs were created. Of that, 34,000 were part-time, enough to make up for the loss of 29,500 full-time positions that were lost in March. For the first three months of the year, employment was up only 0.2%. The sectors with the strongest growth were retail and wholesale, and educational services. The biggest losses were in accommodation and food services and manufacturing.
RETAIL JOB BOARDS
PARTNER IN QUEBEC
MONTREAL, Que. & VANCOUVER — canadianretail.com, Canada’s largest job board devoted entirely to retail postings has partnered with a Quebec niche job board devoted to the finance and accounting field, jobWings.com. Together, they’ve formed a new entity, Quebecretail.com, a Quebec-specific retail job board that’s being offered in both French and English. Quebec jobs posted on canadianretail.com will automatically be listed on Quebecretail.com. Together, the two websites draw more than 100,000 retail job seekers per month to view about 1,500 current job openings. For more information, call Manuel Francisci of jobWings.com at (888) JOBWINGS or Brenda Dumont of canadianretail.com at (866) 442-0044, ext. 1.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
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HELP WANTED

SALES REPRESENTATIVE

Dynamic power tool accessory company looking to expand their national manufacturer rep network and develop new Retail accounts including, Sodisco-Howden , Rona, Home Depot, Home Hardware and ILDC among others. Perfect opportunity for independent manufacturer agent with proven contacts within these organizations. Please forward resume to andycallaghan@kempston.ca. or fax to 905 513 7924 Attn. Sales Manager.
(4.11.18.25/05)

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ACCOUNT MANAGER AND ACCOUNT SPECIALIST
Silk Systems Inc., a leading provider of technology based business solutions, and its subsidiary Silk Dimensions Systems Inc., has an immediate opening in its London office for:

ACCOUNT MANAGER — US

This role is an important one as your responsibilities will include building a US customer base through the sale of technology based business solutions.

 

Drawing upon your sales experience, this sales position requires research of customer needs, evaluate alternatives, provide proposals and conduct follow up calls. You understand business processes and the consultative approach to sales.

 

The successful candidate will have 3 to 5 years of sales experience including US LBM industry experience. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

ACCOUNT SPECIALIST eCOMMERCE SOLUTION SALES
Drawing upon your sales experience, this sales position will be responsible for promotion and sales of eCommerce solutions.

 

You will handle inbound requests, conduct proactive calls, identify and qualify leads and sales opportunities. You will negotiate and close business by understanding customer needs and presenting the benefits of Silk’s eCommerce solutions. You must be able to forecast sales activity and generate profitable growth while exceeding customer expectations.

 

The successful candidate will have 2+ years of sales experience selling eCommerce solutions. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

 

Qualified candidates should e-mail their expected compensation and resume to jobs@silksystems.com or fax to the attention of HR at 519-685-0907.
(4.04,11,18/05)

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Planchers Dubeau Floors' logo

SALES REPRESENTATIVE QUEBEC

Les Parquets Dubeau Ltd., a fast growing Canadian manufacturer of high end quality prefinished hardwood flooring is seeking a Sales representative to support its existing customer base in Quebec territory. The ideal candidate will be based in Quebec and must understand the Big Box stores environment, be familiar with territory and have wood flooring market knowledge.

 

Reporting directly to the Dubeau National Sales Manager, the candidate is an energetic, organized and confident person able to work independently with good training skills. The candidate has a successful track record in following up very closely his customers and having the ability to develop strong relationships with store management and employees due to excellent communication skills and good judgment.

 

Competitive remuneration package includes salary and representation.

 

If you are fit for the challenge, send your resume in confidence by e-mail to veronique.melancon@parquetsdubeau.com, or by fax at (450) 836-3429.
(4.04,11,18/05) 

 

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LOOKING FOR WAREHOUSING PACKAGING OR FULFILLMENT SERVICES?

Toronto-area company with over 30 years experience in warehousing, packaging and shipping has recently created increased capacity. Services offered include off-load, store, pick, pack and ship. Can handle temporary storage or ongoing warehousing & shipping needs. Filling and packaging services also available. Why add to your fixed costs? Let us handle it for you.

Email sjoyce@molyslip.com or call 1-800-880-6659
(3.28-4.04.11/05)

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RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

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Apr. 4, 2005

 


John Caulfield, Contributing Editor
vol. xi, #14, April 4 , 2005

IN THIS ISSUE:
• AWARD evaluates merger options
• Debbie Travis launches paint at Canadian Tire
• Loblaw continues consolidation of general merchandise offices
• UFA’s new boss wants growth
• Sico cuts deal with Kent
• Home Depot plays ball
• Home Depot expands import distribution
• True Value saves $$ buying direct
* * * * * *

“Kind words can be short and easy to speak, but their echoes are truly endless.” Mother Theresa (1910-1997, humanitarian)
AWARD PREPARES TO ENTERTAIN OFFERS – AGAIN
BEDFORD, N.S. Following a meeting of dealers on March 3 that ended in a rejection of an offer by Rona inc. and the resignation of president and CEO Tom Smith, the Atlantic-region buying group is considering proposals anew. A statement from AWARD last week indicates that senior management and the board of directors “will analyze proposals from all outside parties who have shown an interest in partnering with AWARD, and present them to members with their recommendation on the group’s best option for culture fit, long term stability and growth.” The group will weigh all proposals against continuing as an independent Atlantic-based group.While a number of proposals were expected to be put forth at that last meeting, only the Rona deal was in fact put on the table. But despite the outcome of that last meeting, AWARD and its members are still looking for some kind of partnership within the industry.

“We need a partnership with a strong national player, especially in light of consolidation in the industry,” says John Morrissey, vice-president marketing and product development.

At the top of the list will be a proposal from Tim-BR-Marts Ltd., the Western buying group with whom AWARD shares membership within the umbrella buying group Matreco. They also share the TIM-BR Mart brand.

Morrissey admits it’s an obvious contender. “We have a longstanding relationship with Tim-BR-Marts, and we’ve spent a lot of time, blood and sweat to grow the TIM-BR Mart brand in Atlantic Canada.” In fact, while Tim-BR-Marts had always been a group designation, the creation of a cohesive TIM-BR Mart banner for dealers was developed in Atlantic Canada, by AWARD’s agency, Image Design.

Tim Urquhart, general manager of Calgary-based Tim-BR-Marts, is optimistic about working more closely with AWARD. Late last year, he spearheaded the merger of Homecare/TIM-BR Mart Ontario into the Western group. “I would hope that our proposal will be strongly considered,” he says. “We are an independent buying group for independent dealers, rather than a corporate operation – and we share a name. We think we have all the pieces to offer them, to help them to be part of a larger organization.”

But other hardlines distributors will likely line up to make their pitch, as well. Another outcome of the fateful meeting in March was a decision to close the distribution business initiated by AWARD late last year. That business, funded by the AWARD dealers themselves, was a partnership with Groupe BMR, the Quebec-based buying group and wholesale distributor – and another Matreco member.

However, one offer is decidedly corporate. Will the Rona proposal be reconsidered? “We’re not excluding anything,” says Morrissey at AWARD. The outcome of the last meeting was to evaluate the future “with a clean slate,” he adds.

CANADIAN TIRE LAUNCHES DEBBIE TRAVIS PAINT
TORONTO Canadian Tire Corp. has officially launched a line of paint under the name of its new spokesperson, design diva Debbie Travis. The Debbie Travis Paint Collection is a premium paint line based on Travis’s own approach to decorating, which insists one “first choose a mood for a room… then choose a colour.” Developed with ICI Canada, the collection consists of 348 paint colours, each individually selected by Travis and categorized into four moods, Nostalgic, Calm, Dramatic and Cheerful. “Quite often, people are looking to create a certain look or feel to a room but they are unsure of how to go about it,” says Travis. “If you first think about choosing a mood for the room, based on how you want the space to feel – nostalgic and welcoming, cheerful and bright, dramatic and eclectic, or calm and relaxing – and then choose the colour, it becomes easy to get the look you’re after.”
LOBLAW’S CONSOLIDATES SUPPLY CHAIN,
EXPANDS GENERAL MERCHANDISE FACILITIES
TORONTO Loblaw Cos. Ltd., the giant grocery retailer, continues to streamline its supply chain network, with announced warehouse closures that will affect 1,400 staff. Loblaw, which has more than 1,000 corporate and franchised stores from coast to coast, will close six of its 32 warehouse facilities over the next three years. All the closures will be in Ontario and Quebec. The stated benefits of the consolidation include cost savings, improved margins, a smoother flow of products to the stores and better customer service levels. According to Geoff Wilson, senior vice-president, investor relations and public affairs, “This is all part of our strategy of creating a national network for our supply chain.” The upgrades will enhance Eastern Canadian operations, he told Hardlines.They’re also expected to head off possible expansion by Wal-Mart of its grocery business. Loblaw’s own Superstores feature a wide range of hard goods, or general merchandise, reflecting the retailer’s aggressive growth in both seasonal and housewares categories. The two closures are partly offset by the establishment of a third-party general merchandise warehouse for Eastern Canada.

The latest moves by Loblaw anticipate the company’s reorganization of its head offices. The general merchandise buying teams are being relocated from Calgary to new offices in Brampton, just west of Toronto. The head offices in mid-town Toronto are also being relocated. “We’re still on track for fall of this year for the new head office,” says Wilson.

UFA APPOINTS NEW CEO, FOCUS ON GROWTH
CALGARY United Farmers of Alberta Co-Operative Limited has named Dallas Thorsteinson as its new president and CEO. Thorsteinson moved over from UFA’s Farm Supply Division, where he served most recently as vice-president. He replaces Geoff Southwood. “As vp of our Farm Supply Division, Dallas Thorsteinson has earned the respect and unanimous support of the board,” says Clarence Olthuis, UFA’s chairman of the board. “He is an exceptional visionary and a committed change agent who has proven himself capable of providing meaningful business improvements during tough times.”Under former CEO Southwood, UFA had focused on improving organizational capabilities and developing a strategic plan to grow the co-op. Thorsteinson now has a mandate to help implement each component of UFA’s long-range strategy.

Thorsteinson has been with UFA for three years. During his tenure the Farm Supply Division experienced double-digit growth each year, despite the impact of prolonged drought and the devastation created by mad cow disease. In addition, he oversaw the development of the company’s new flagship Regional Centres. This retail concept, initiated Red Deer and Camrose, offers a larger footprint than a typical UFA store, and is designed to be a destination shop for a wider range of customers. Thorsteinson also introduced a number of initiatives to strengthen the organization’s value proposition, service offering and brand throughout rural Alberta.

UFA has 34 farm and ranch supply stores, 115 cardlock and bulk fuel petroleum outlets, employs 1,100 and has more than 110,000 members in Alberta.

HOME DEPOT WILL PITCH WITH MAJOR LEAGUE BASEBALL
ATLANTA Home Depot has entered into an extensive marketing partnership with Major League Baseball, one which Home Depot officials say will serve as a platform for heightened exposure for several of its key vendors during the spring and summer selling seasons. Home Depot has been designated “Official Home Improvement Warehouse of Major League Baseball,” and its agreement will include exclusive category rights, advertising, special event, community relations activities and in-store promotions. The retailer will be the presenting sponsor of Wednesday Night Baseball aired on ESPN, and will sponsor the opening night game between the New York Yankees and Boston Red Sox on April 3. The price tag for this marketing program was not disclosed.

Home Depot and Scotts Co., the dealer’s largest supplier in sales volume, are planning a co-branded TV campaign that features Atlanta Braves’ pitcher John Smoltz. In April, Home Depot also plans to distribute through its nearly 1,900 stores the “2005 Major League Baseball Official Fan Guide,” which includes schedules for all 30 pro teams.

John Costello, Home Depot’s executive vp-merchandising and marketing, said that this marketing campaign could incorporate other vendors’ products, such as Weber grills, Toro outdoor power equipment and Husky tools.

The retailer also has local club sponsorship agreements with the Braves, Red Sox, Cincinnati Reds, Seattle Mariners, Los Angeles Angels, and San Diego Padres.

TRUE VALUE: BUYING SMARTER, SHIPPING BETTER
CHICAGO With news of product recalls becoming common in the news today, companies sourcing offshore have to put to rely more than ever on testing, third party or otherwise. But that doesn’t deter companies like True Value Company, which is making aggressive moves to replace existing brand-name suppliers with products sourced directly. Steve Mahurin, senior vice-president and chief merchandising officer for True Value Company, is adamant about the value that can be derived from doing one’s own sourcing, but quality has to be monitored, he admits. Quality can be obtained, “if you deal with factories that are reputable. Many of them are the same factories that are being used by companies like Home Depot and Lowe’s,” he says. “And many people have QC [quality control] people right on the floor at these factories.”In fact, True Value Company announced to its member dealers at the last True Value show that its line of mechanics’ tools will henceforth be sourced from the same factory used by Stanley, which had previously supplied the line. Another deal was announced that replaces Black & Decker with a private label line of power tools made by the same factory used by B&D.

As for the number of recalls hitting the news, he does not consider it such a major concern, given the sheer volume and range of product coming over. “Quality control should be a small issue for products coming out of China.”

Admittedly, he adds, there was a time when importing any products carried with it the tarnish of lower quality, “but it’s all in how you spec.”

The savings derived from obtaining products in China can be up to 30-40%. With that kind of return, says Mahurin, the co-op can afford to re-invest 10-20% back into the quality of the product, to ensure differentiation and product quality.

Besides sourcing better, True Value is moving product to its dealers more efficiently. At the same show, member dealers were informed that the company’s fill rates improved by one percentage point. Year to date in 2005, those fill rates are at 97% – and as high as 98% on A items.

Annual revenue totaled $2.024 billion in 2004, generating net income of $43.2 million, more than double last year’s profit. At the same time, True Value continued to reduce debt, ending the year with $170.3 million in total debt, a reduction of 11.4% from the end of 2003. During 2004, 355 members left the co-op. That was offset in part by the recruitment of 202 new members.

HOME DEPOT TO EXPAND IMPORT DISTRIBUTION NETWORK
ATLANTA — Home Depot will open two distribution centers in Georgia and Texas to handle the increasing volumes of import merchandise flowing into its stores. In Corsicana, TX, Home Depot will convert a 1,453,000-sq.ft. former Kmart distribution center into an import warehouse that will employ 250 people. The building is being leased from Equity Industrial Partners, which paid $22 million for what was the largest industrial sale in the state in several years, according to the deal’s broker Binswanger. The building includes 13,248 sq.ft. of office space.The retailer also plans to take over facility in McDonough, GA, which will employ 250. Home Depot will move into the existing 570,000 sq.ft. building right away, while additional space, which will be completed by July 2005, will give Home Depot a total of more than 1 million sq.ft.

The two facilities will feed merchandise to hundreds of Depot’s stores in the South. Home Depot currently operates 12 import DCs.

See Classified Section for more information on CSA anti-counterfeiting seminar:
COMPANIES IN THE NEWS
KITCHENER, Ont. TruServ Canada has launched its newest banner across the country starting with the first ground up Country Depot in Okotoks, Alta. Okotoks is now open and preparing for its grand opening celebration in early May. Also, the Buckerfield’s group of British Columbia has joined TruServ with its six-store operation, under the Buckerfield’s Country Depot name.LONGUEUIL, Que. Sico Inc. has signed a distribution agreement with Kent Building Supplies, the largest home improvement retailer in Atlantic Canada. Under this agreement, the company will supply Sico branded paint and Mulco caulking and adhesives to all 29 Kent Building Supplies outlets, including seven big-box stores located in all four Atlantic provinces. The distribution agreement will be supported by joint advertising efforts. The deal is expected to increase considerably Sico’s market share in Atlantic Canada.MILL VALLEY, Calif. Hunter Douglas, the maker of custom window coverings, has launched its first Hunter Douglas Canada corporate website and an extranet. The site has been constructed with software by ChannelNet, called ChannelNet SiteBuilder. The site provides company and product information to visitors in both English and French, and lists available Hunter Douglas dealers. Check out www.hunterdouglas.ca.

TORONTO Sears Canada Inc. has announced a change in ownership of its controlling shareholder following the recent merger of parent company Sears, Roebuck and Co. and Kmart Holding Corp., which formed Sears Holdings Corp. Sears, Roebuck, the owner of approximately 54.3% of the issued and outstanding shares of Sears Canada, is now a wholly-owned subsidiary of Sears Holdings. The Sears-Kmart merger was completed on March 24, 2005, resulting in the third-largest retailer in the United States, with approximately US$55 billion in annual revenues and nearly 3,500 retail stores, including 2,350 full-line and off-mall stores, and 1,100 specialty retail stores. Sears Canada has 122 full-line department stores, 218 off-mall stores, 64 home improvement showrooms.

MONTREAL Richelieu Hardware posted 1Q consolidated sales of $76.1 million, up 17.6% from the equivalent period in 2004. Last year’s acquisition in the U.S. of Allied Hardware and Allied Casework Supply accounted for 6.9% of the increase. Richelieu’s Canadian business, which represented 94.8% of first-quarter consolidated sales at $72.1 million, was up from $61.0 million a year earlier. Total sales in Canada increased by 10.9% to $67.4 million or 88.6% of consolidated sales, compared with $60.8 million or 93.9% of total sales for the same period in 2004. All three major Canadian geographic markets made a solid contribution to this growth, with a stronger performance in Western and Eastern Canada. Sales in the United States totaled $8.7 million, up 120.5% over $3.9 million for the first quarter of 2004. Earnings before income taxes, interest, depreciation, amortization (EBITDA) totaled $8.3 million, up 15.9%.

ST. LOUIS Huttig Building Products, one of America’s largest millwork distributors, opened its first distribution center in Minnesota last week. The 73,000-sq.ft. facility includes pre-hung interior and exterior door assembly lines, and is stocking a variety of interior and exterior door options as well as mouldings, columns and stairway systems. The DC, Huttig’s 45th in 47 states, supplies pro dealers and homebuilders within a 150-mile radius of Minneapolis.

OAK BROOK, Ill. Ace Hardware Corp. is now offering “designer” clothing on its website, www.acehardware.com. Carhartt, the maker of rugged outdoor and workwear, will be represented on the site with a full range of coats, jackets, shorts, overalls, vests and jeans. Some Ace stores already carry the Carhartt brand in their stores.

Wal-Mart will move its Asian headquarters from Hong Kong to Shenzhen, China next year. The move is expected to be completed by August, 2006. It’s the location of Wal-Mart’s partner in China, Shenzhen International Investment Commercial Property Com.

PEOPLE ON THE MOVE…
The following members were elected to the board of directors at AWARD Wholesale and Retail Distributors Ltd.’s annual meeting recently: Kevin Pritchett, Pritchett’s TIM-BR Mart, Gambo, NF (Chairman of the Board); Paul Parsons, Fraser’s Pro Home Centres, Annapolis Valley, NS; Tim Tompkins, TNT TIM-BR Mart, Keswick Ridge, NB; Kurt Nauss, Nauss TIM-BR Mart, Bridgewater, NS; Gary MacLeod, Sherwood TIM-BR Mart, Charlottetown, PE; Claude Boudreau, Arthur Boudreau & fils, Petit Rocher, NB. At Pentair, Charles Brown rejoins the company today as president and COO of Pentair Water Group’s Pump and Pool operations. In the newly created position, Brown reports to the office of the chairman, which consists of Pentair chairman and CEO Randall Hogan and vice-chairman Richard Cathcart. Brown had served as president and COO of Pentair’s Tools Group from 2003 until it was acquired by Black & Decker in October 2004.
CANADIAN MARKET INDICATORS
Stats Canada has released its figures for retail sales in 2003. Operating revenues of retailers rose at their slowest pace in seven years in 2003, following a series of negative shocks to the economy. A slowdown in personal disposable income growth and events such as the SARS outbreak and the power outage in Ontario restrained revenues, margins and operating profits. Store retailers reported operating revenues of $356.3 billion in 2003, up only 3.7% from the previous year. It was the slowest annual rate of growth since 1996 when retail sales grew just 3.3%. Personal disposable income advanced at a similar pace, with an increase of 3.0% in 2003.
U.S. MARKET INDICATORS
Construction spending in February 2005 was $1,047.3 billion, up 0.4% from January and up 10.0% from February 2004. Total non-residential construction was $461.1 billion, virtually unchanged from last month but up 7.4% from one year ago.
NOTED…
CSA will host a one-day anti-counterfeiting conference April 7 in Toronto. Every year, millions of counterfeit products find their way into the marketplace, many bearing counterfeit certification marks. If not legitimately tested and certified to applicable standards, products can pose a serious risk of fire, shock or other hazard to the user. In the U.S. alone, counterfeit products cost industry more than $200 billion a year. For more info, contact:
seminars@csa.ca
or click here.
RETAIL LEADERS COMING
TO LAS VEGAS SHOW
The National Hardware Show in Las Vegas, May 16-18, will once again offer a comprehensive conference program. Join Hardlines for a world-class retail panel, “Global Retailers: Best Practices from Around the World,” on May 18 at 3 p.m. Panelists include John Herbert, general manager of the European association of DIY retailers; and Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp. We also have a commitment, from the leading home improvement retailer in England, Focus, to participate, with more to be announced. This innovative event will be followed by an international reception from 4:30-5:30 p.m. For more info, click here .

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED


ACCOUNT MANAGER AND ACCOUNT SPECIALIST
Silk Systems Inc., a leading provider of technology based business solutions, and its subsidiary Silk Dimensions Systems Inc., has an immediate opening in its London office for:

ACCOUNT MANAGER — US

This role is an important one as your responsibilities will include building a US customer base through the sale of technology based business solutions.

 

Drawing upon your sales experience, this sales position requires research of customer needs, evaluate alternatives, provide proposals and conduct follow up calls. You understand business processes and the consultative approach to sales.

 

The successful candidate will have 3 to 5 years of sales experience including US LBM industry experience. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

ACCOUNT SPECIALIST eCOMMERCE SOLUTION SALES
Drawing upon your sales experience, this sales position will be responsible for promotion and sales of eCommerce solutions.

 

You will handle inbound requests, conduct proactive calls, identify and qualify leads and sales opportunities. You will negotiate and close business by understanding customer needs and presenting the benefits of Silk’s eCommerce solutions. You must be able to forecast sales activity and generate profitable growth while exceeding customer expectations.

 

The successful candidate will have 2+ years of sales experience selling eCommerce solutions. To succeed in this role you must be a strong team player with strong communication and interpersonal skills and be willing to travel.

 

Qualified candidates should e-mail their expected compensation and resume to jobs@silksystems.com or fax to the attention of HR at 519-685-0907.
(4.04,11,18/05)

**********************************************************************************

Planchers Dubeau Floors' logo

SALES REPRESENTATIVE QUEBEC

Les Parquets Dubeau Ltd., a fast growing Canadian manufacturer of high end quality prefinished hardwood flooring is seeking a Sales representative to support its existing customer base in Quebec territory. The ideal candidate will be based in Quebec and must understand the Big Box stores environment, be familiar with territory and have wood flooring market knowledge.

 

Reporting directly to the Dubeau National Sales Manager, the candidate is an energetic, organized and confident person able to work independently with good training skills. The candidate has a successful track record in following up very closely his customers and having the ability to develop strong relationships with store management and employees due to excellent communication skills and good judgment.

 

Competitive remuneration package includes salary and representation.

 

If you are fit for the challenge, send your resume in confidence by e-mail to veronique.melancon@parquetsdubeau.com, or by fax at (450) 836-3429.
(4.04,11,18/05)

**********************************************************************************



**********************************************************************************

SERVICES OFFERED
 

WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCCnet services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

**********************************************************************************

LOOKING FOR WAREHOUSING PACKAGING OR FULFILLMENT SERVICES?

Toronto-area company with over 30 years experience in warehousing, packaging and shipping has recently created increased capacity. Services offered include off-load, store, pick, pack and ship. Can handle temporary storage or ongoing warehousing & shipping needs. Filling and packaging services also available. Why add to your fixed costs? Let us handle it for you.

Email sjoyce@molyslip.com or call 1-800-880-6659
(3.28-4.04.11/05)

**********************************************************************************

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

**********************************************************************************

 MARKETPLACE

 

Manchester Tank
NORTH AMERICA’S “PREMIER MANUFACTURER”

of Propane Cylinders

NOW available in Canada

 

(5 lb. through 420 lb.
propane cylinders available)

. Recognized Market Leader .
. Unsurpassed Quality .
. Reliable Delivery .
. Outstanding Customer Service .

Contact us today for more Information
www.Mantank.com


**********************************************************************************
SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.60 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL ISABEL BISONG AT 416-489-3396 OR
EMAIL: isabel@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2005 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Isabel Bisong, Circulation Manager: isabel@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $241 (Canadian subscribers add $16.87 GST = $257.87 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $38 (Canadian subscribers add $2.66 GST = $40.66). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Mar. 28, 2005

 


John Caulfield, Contributing Editor
vol. xi, #13, March 28, 2005

IN THIS ISSUE:
• Major buyers seek new vendors at Hardlines seminar
• Home Hardware seeks growth through its members
• Can-Save re-focuses on LBM
• Top retailers gather for Hardlines panel in Las Vegas
• Rona, Home Depot look online for recruits
• CanWel reports record earnings
• Home Depot execs get more $$
• Presidents Council mounts Buying Day at NHS
• Lanoga buys Bernco
* * * * * *

“If you don’t place big bets, it’s hard to win.”
—Susan Kronick, (chair and CEO, Burdines)
TOP RETAIL BUYERS WILL SHARE TIPS AT SEMINARS
TORONTO — We’ve just been notified that Canadian Tire Corp. is committing a member of their décor team to join us at the Meet the Buyers Seminar in Toronto on April 26, while Rona inc. is sending four key buyers to network at our Montreal Seminar on April 28.Normand Dumont, executive vice-president of merchandising for Rona, heads up an amazing team for our Montreal session. He’s accompanied by Luc Nantel, vp merchandising for hardware, plus two merchandising directors: Joseph Piro (electrical, lighting and heating) and Suzanne Maggi (paint, décor and flooring). Also at the Montreal event will be Home Depot Canada, represented by Roger Plamondon, regional development director for Eastern Canada.The Montreal session will be introduced by Donald O’Hara, president and general manager of the Quebec association of building supply dealers, ADMACQ, who will share some of his insights into the opportunities in Canada’s second-largest home improvement market.The Toronto session will be rounded out by Scott Urie, national merchandise manager for: Craftsman, Home & Electronics for Sears Canada; and John DeFranco, outdoor and seasonal merchant for Home Depot Canada.

This year, we’re proud to add the buying perspective of one of the country’s fastest growing privately held chains: TSC Stores, based in London, Ont. Bill Wilson, merchandise director for TSC, will be on hand, accompanied by David Nisbet, president of Mutual Hardware Inc., the hardware buying group of which TSC is a member.

HOME HARDWARE FOCUSES ON EXISTING DEALER EXPANSION
ST. JACOBS, Ont. — The dealer-owned buying group Home Hardware Stores Ltd. has provided more details about its recently disclosed expansion plans.In May, the co-op is scheduled to complete the addition of a 152,604-square-foot warehouse and receiving area to the north side of its corporate headquarters complex here, confirmed Paul Straus, Home’s CEO, and Rob Wallace, its spokesman. And in June, the company is scheduled to complete a 73,200-square-foot expansion of its corporate offices. Those offices will allow Home to move its point-of-sale personnel to its headquarters from offices in Elmira, Ont.In 2004, Home Hardware added 134,680 square feet to its distribution center. Home’s total investment in this three-phase project is $16 million. Straus said the buying group also will spend an average of $1 million per location to help 55 dealer-members expand their existing stores and yards. In many cases, Home owns the land and the buildings out of which those stores operate.Home Hardware currently supplies a national network of 1,002 dealers.
CAN-SAVE COMPLETES RESTRUCTURING AS FOCUSED LBM SUPPLIER
BARRIE, Ont. — Following years of tremendous growth, Can-Save, the building materials distributor, is re-thinking its strategy. The result is a sharpened focus on building materials and kitchen cabinets, following a number of forays into hardlines.Can-Save, founded by brothers Larry and Cully Koza, originated as a distributor of specialty building materials to dealers in Ontario. In its early days, it had no trucks of its own, relying entirely on existing courier services for its deliveries. Over time, it put trucks on the road, added more products, including various hardlines, and expanded its operations. Now, it’s completing a three-year strategic plan that has it divesting itself of all remaining hardlines, focusing instead on three core divisions — kitchen and bath, doors, and specialty building materials.The renewed emphasis on these areas includes the re-launch of the kitchen division in the Maritimes. Under the Parkhill brand, Can-Save has expanded the product line with new door styles, increased inventory levels, and faster lead times.
INTERNATIONAL RETAILERS JOIN CONFERENCE AT NHS IN LAS VEGAS
TORONTO — The National Hardware Show, which will take place in Las Vegas for the second year, has once again developed a comprehensive conference program to complement the exhibits. And once again Hardlines will play an integral role in that conference.A world-class gathering of retailers will join a panel, “Global Retailers: Best Practices from Around the World,” on May 18 at 3 p.m. They include John Herbert, general manager of the European association of DIY retailers; and Robert Collins, Director of International Sales and Retail Development, Ace Hardware Corp. We also have a commitment, from the leading home improvement retailer in England, Focus, to participate, with more to be announced.This innovative event will be followed by an international reception from 4:30-5:30 p.m. You can register for these incredible educational sessions by clicking here
RONA, HOME DEPOT GO ONLINE TO WOO WORKERS
BOUCHERVILLE, Que. — With the busy spring retail season looming, Canada’s two leading home improvement retailers are turning to the web to help with their recruitment efforts.Both Home Depot and Rona inc. are voracious in their need for new staff, especially as they keep adding stores. Home Depot plans to open 19 outlets in Canada in 2005, and Rona will open up to 12, as well as expanding at least as many existing stores. Earlier this month, Home Depot Canada announced its intention to hire thousands of associates for part-time, seasonal and full-time positions, with a careers page of its own on the Home Depot website, www.homedepot.ca. It already employs 24,000 in this country.Rona has launched a website for job seekers who want to submit applications online (at www.careers.rona.ca). The site will allow Rona to speed up the selection process, increasing the number of applications received and at the same time making it easier for managers to assess candidates.Over the next few weeks, Rona will recruit several hundred people to fill a wide range of positions in its all its stores, including its big box Rona Home & Garden, Rona L’entrepôt and Rona Le Régional outlets, as well as its traditional building centres.
HOME DEPOT GIVES CEO 28% BOOST IN COMPENSATION
ATLANTA — Home Depot’s chairman and CEO, Robert Nardelli, received more than $29 million in total compensation in fiscal 2004, an increase of nearly 28% over his compensation the previous year.Its preliminary proxy statement, which Home Depot released to shareholders last week, revealed that Nardelli, 56, was paid $2 million in salary (the same as the previous year), but received a $5.75 million bonus; $13.88 million in the form of 200,000 shares of restricted stock; $6.36 million in “other compensation” that includes the ongoing forgiveness of a loan that Nardelli was granted when he was hired four years ago; and $1.5 million in securities and other payments.Those totals do not include 500,000 in secured options that Nardelli received, whose “potential realizable value” could range from $11.5 million to $29 million upon redemption.Home Depot was also generous to its other senior-level executives: executive vp-business development Francis Brake saw his total compensation rise 31.9% to $40.1 million; executive vp merchandising and marketing John Costello received a 30.9% bump to $41.3 million; Dennis Donovan, the company’s executive vp-human resources, received a 15.1% increase to $53.2 million; and CFO Carol Tomé saw her total compensation grow by 21.9% to $39.9 million.

Depot’s annual shareholders meeting will be held at 10 a.m. on May 26 at The Philharmonic Center for the Arts in Naples, Fla., when shareholders will vote on a number of proposals, including a new omnibus stock incentive plan.

SUPPLIERS HAVE FORUM TO MEET BUYERS AT NHS
CHICAGO — The Presidents Council, an organization dedicated to the development of the home improvement industry, will hold a Buying Day in conjunction with the National Hardware Show in Las Vegas. The event offers a forum for vendors to have one-on-one meetings with retail buyers and import merchandising directors from leading international home improvement chains.The Buying Day is an international business-to-business program designed to provide an efficient forum for suppliers who want to expand their market share and for retailers who want to find innovative new suppliers. Because of the individual appointment format, the Buying Day is limited to 40 suppliers. Suppliers will be able to introduce their company, products & new merchandising programs, getting first-hand responses to questions about the export potential of their products. They can also discuss new merchandising programs and concepts, and conduct research with international peers.For more information about the Presidents Council’s Buying Day in Las Vegas click here, or contact Steve Powell at 847-480-7171 or spowell@presidentscouncil.com

See Classified Section for more information on CSA anti-counterfeiting seminar:
COMPANIES IN THE NEWS
VANCOUVER — CanWel Building Materials Ltd. had net earnings of $10.5 million for the year ended December 31, 2004, a rise in profit of 41%, from $7.4 million a year earlier. Sales reached $598 million, an increase of 12.5% over $531 million. Both 2004 sales and net earnings were records for CanWel. EBITDA for 2004 was also a record at $22.7 million. The company’s acquisition of Sodisco-Howden Group closed December 31, 2004, and did not impact CanWel’s 2004 results.MISSISSAUGA, Ont. — Wal-Mart Canada has revealed it wants to open 25-30 new stores nationwide in 2005. At the same time, it announced a partnership with Evergreen, a Canadian non-profit environmental organization, to create a national fund to help community groups create or improve green space in urban areas. The result is Green Grants, a community greening program sponsored by Wal-Mart Canada and led by Evergreen that features an initial $300,000 commitment for 2005 from Wal-Mart Canada.HOFFMAN ESTATES, Ill. — The respective shareholders of both Sears, Roebuck and Co. and Kmart Holding Corp. have approved the merger of the two companies. More than 170 million of Sears’ outstanding shares were voted, with approximately 149 million shares or approximately 88% of the votes cast, and 69% of total shares outstanding voted in favour of the merger proposal. However, more than 90% of retired Sears employees oppose the merger, fearing that their benefits may be imperilled by the deal.BOUCHERVILLE, Que. — Rona inc. has received authorization from the Canadian Competition Bureau to complete its acquisition of Totem Building Supplies Ltd., a leading home improvement retailer in Alberta. Rona has the go-ahead to take over all 16 outlets in the Totem chain. The deal was valued at $100 million, and first announced on December 21, 2004. Rona expects to complete the acquisition over the next few weeks.

MINNEAPOLIS, Minn. — Bernco Inc., a building materials distributor based here, has been acquired by Lanoga Corp., one of the country’s largest pro dealers, based in Washington. Bernco will become a part of the Lanoga’s United Building Centers division. Over its 44-year history, Bernco has grown to become a major regional supplier of windows, doors, and related millwork products, as well as an array of value-added services, including pre-finishing and custom, pre-hung door fabrication. Lanoga is a $2.75 billion provider of building supplies that primarily serves the upper Midwest and western portions of the U.S. through five divisions.

SOUTH PLAINFIELD, N.J. — The fast-growing pro dealer The Strober Organization is scheduled to move into new corporate headquarters here next month. But that’s not the only change this 93-year-old company, which had been based in Brooklyn, N.Y., is making throughout its expanding operations. The pro dealer has begun changing the names of its 91 retail locations in 15 eastern states to Strober Building Supply, a process that is expected to be completed by the end of this year. Many of those yards have been operating under the banners that preceded their companies being acquired by Strober over the past several years.

CLIFTON, N.J. — Jeep, the brand best known for its rugged automobiles, will have its name attached to the launch of a number of home improvement products at the upcoming National Hardware Show, being held May 16-18 in Las Vegas. The launch will include a 12-volt impact wrench and a 9-volt cordless driver, plus an LED flashlight and emergency flasher and utility light. The products have been developed by DuraPRO, based in Torrington, CT, a producer of hand and power tools. Jeep has already licensed a number of other home products, including mountain bikes, electronics and even wheelbarrows. The company expects to increase its tool offerings through the coming year.

RICHMOND HILL, Ont. — Beginning April 1, Black and Decker Canada will launch a fund-raising promotion for cancer research during “Daffodil Month.” The program, called “Charged Up to Make Cancer History,” has B&D donating $5 to the Canadian Cancer Society for every cordless Black and Decker item sold to a maximum of $50,000. This campaign is part of a year-round relationship between the Canadian Cancer Society and Black & Decker.

CANADIAN MARKET INDICATORS
After slipping before Christmas, retail sales in Canada were back up in January, increasing by 2% to $29.8 billion, says Statistics Canada. The January rise followed a 1.2% drop in December.Canadian consumers paid 2.1% more in February for the goods and services included in the Consumer Price Index basket than they did in February 2004. This increase follows a12-month rise of 2.0% in January. The CPI, excluding energy, went up by 1.6% between February 2004 and February 2005.Wholesalers in 2003 continued to experience increased sales but the rate of growth was much lower than in previous years. Operating revenue across all trade groups rose 2.4% to $535.0 billion. In 2003, wholesalers experienced moderate sales growth while their gross margin and operating profit remained nearly unchanged.
NOTED…
The Canadian Hardware & Housewares Manufacturers Association is conducting another Sales and Marketing Compensation Survey. The survey, which is completely confidential, has been expanded this year to include non-members. Wolf Gugler & Associates Ltd. has been engaged by CHHMA to receive and compile all survey responses to ensure confidentiality. The survey must be completed and returned by March 30, 2005. For more info, and to participate, contact Vaughn Crofford, CHHMA president, at crofford@chhma.ca or 416-282-0022 ext.30; or Wolf Gugler at 1-888-848-3006.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED

 

**********************************************************************************



**********************************************************************************

SERVICES OFFERED
 

WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCCnet services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

**********************************************************************************

LOOKING FOR WAREHOUSING PACKAGING OR FULFILLMENT SERVICES?

Toronto-area company with over 30 years experience in warehousing, packaging and shipping has recently created increased capacity. Services offered include off-load, store, pick, pack and ship. Can handle temporary storage or ongoing warehousing & shipping needs. Filling and packaging services also available. Why add to your fixed costs? Let us handle it for you.

Email sjoyce@molyslip.com or call 1-800-880-6659
(3.28-4.04.11/05)

**********************************************************************************

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

**********************************************************************************

 MARKETPLACE

 

Manchester Tank
NORTH AMERICA’S “PREMIER MANUFACTURER”

of Propane Cylinders

NOW available in Canada

 

(5 lb. through 420 lb.
propane cylinders available)

. Recognized Market Leader .
. Unsurpassed Quality .
. Reliable Delivery .
. Outstanding Customer Service .

Contact us today for more Information
www.Mantank.com


**********************************************************************************
SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.60 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL ISABEL BISONG AT 416-489-3396 OR
EMAIL: isabel@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2005 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Isabel Bisong, Circulation Manager: isabel@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $241 (Canadian subscribers add $16.87 GST = $257.87 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $38 (Canadian subscribers add $2.66 GST = $40.66). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Mar. 21, 2005

 


John Caulfield, Contributing Editor
vol. xi, #12, March 21, 2005

IN THIS ISSUE:
• Home Depot continues consolidation of operations
• Canadian Tire’s Q looks good
• Canadian home buying intentions run high
• TruServ will partner with U.S. counterpart on imports
• B.C. show will move to autumn
• Quebecers are big DIYers
• U.S. housing remains buoyant
• True Value expands private-label tool lines
* * * * * *

“The biggest sin is sitting on your ass.” — Florynce Kennedy (lawyer and activist)
HOME DEPOT WILL CENTRALIZE ITS OPERATIONS
ATLANTA — Home Depot has disclosed its intention to centralize its operations in the United States. The presidents of its Southern, Northern and Western divisions — Troy Rice, Paul Raines and Bruce Merino — will relocate to the company’s headquarters here. The retailer plans to keep those divisions offices — in Florida, California and New Jersey — open as regional support operations, but will reduce their size. The company said it doesn’t anticipate job losses to result from this consolidation. This latest move brings Home Depot full circle from 1993, when the company operated 264 stores in 23 states out of three divisions: the Southeast, Northeast and the West. As Depot aggressively expanded over the next several years, it subdivided its organizational chart: by 2001, Home Depot had nine divisional offices in the U.S. alone, as well as a Canadian headquarters, and a separate management (out of Atlanta) for its Expo Design Centers division.While it has significantly diversified its portfolio of businesses and has opened support centers in Mexico, Quebec and in China, Home Depot has steadily consolidated the management of its operations into fewer and fewer divisions since the arrival of its chairman and CEO, Bob Nardelli in 2001. In a prepared statement, the company said that by consolidating its divisions, it would be able to “realize greater efficiencies, streamline communications, provide consistency of execution in its stores and improve the overall customer experience.” Its divisional presidents will continue to report to Tom Taylor, Home Depot’s executive vice-president – Home Depot Stores.
CANADIAN TIRE PUTS BEST FACE FORWARD
WITH CONVENIENCE CONCEPT
TORONTO – “Q,” a new convenience gas-and-groceries format that involves Canadian Tire, is the result of a partnership among Sobeys, Starbuck’s and the Richtree restaurant chain to offer a one-stop convenience retail destination. A brand-new format from Sobeys, called “Sobeys Express,” is a 4,000-sq.ft. convenience store that specializes in fresh produce and flowers, and a refrigerated deli case with cheese, meats and sandwiches. Shoppers on the go can get a meal ready made at the 1,000-sq.ft. Richtree Market Restaurant. This chain, which developed the popular Movenpick concept in Canada, offers meals and food items in a market-style environment, with different stations for each kind of food.The first two Q outlets are in Milton and Windsor, Ont.
HOME BUYING INTENTIONS RUN STRONG FOR YEAR AHEAD
OTTAWA – While fewer Canadians intend to buy a home this year than in previous years, intentions to renovate are way up. More than 570,000 households in Halifax, Montreal, Ottawa, Toronto, Calgary and Vancouver, are thinking of buying a home this year, says a new report from Canada Mortgage and Housing Corp. According to the report, “Consumer Intentions to Buy or Renovate a Home,” this represents an average of 12% of all households in those cities. Among intenders, 43% declare that they are ready to buy within the next twelve months, while 38% declare that they have a 50/50 chance of buying and 18% declare that their chances of buying are lower. The survey is conducted using a sample of approximately 4,000 households per city.

“Consumer intentions across the six major markets remain positive, with more than one in ten households thinking about buying a home this year,” said Bertrand Recher, senior economist at CMHC. However, intentions to buy are down slightly from 2002, when 14% of households stated their intention to buy, and down again from 2003, when the level was at 15%.

“This year, the intentions are consistent with continued high levels of housing starts and sales of existing homes,” Recher points out. “Favourable economic conditions, such as low mortgage rates and a tight labour market, are contributing factors to the positive intentions.”

Home buying intentions are strongest in Calgary, Vancouver and Toronto. In Calgary and Vancouver, 15% of households reported that they intend to purchase a home, while in Toronto the share was 13%. Purchase intentions are slightly lower in Ottawa (12%), Halifax (11%), and Montreal (9%).

Home renovations will also remain especially strong this year, the study indicates. Fully 39% of all homeowners are considering undertaking renovations this year, up from 2003, when 37% of homeowners considered renovating.

Renovation intentions are the strongest in Halifax and Ottawa, where 45% and 44% of consumers, respectively, indicated an intention to renovate this year. Intentions to renovate are also high in Calgary and Montreal, where in both cases 40% of households indicated an intention to renovate this year. Renovation intentions are slightly lower in Vancouver (39%) and Toronto (38%).

TRUSERV CANADA TO BUY IMPORTS THROUGH U.S. COUNTERPART
WINNIPEG — By this fall, TruServ Canada hopes to be placing its first orders for a variety of products sourced in Asia through a purchasing agreement it has established with True Value Company, the Chicago-based co-op. Bill Morrison, TruServ Canada’s president, told HARDLINES that his company will consult with True Value’s merchandising team to come up with a menu of items that would be suited for the Canadian market. He identified such “high volume” products as duct tape and garbage bags. Morrison said that he is also impressed with True Value’s Master Mechanix line of hand and power tools, which he saw at the co-op’s spring show in Atlanta. The new line was introduced at that show by True Value’s chief merchandising officer, Steve Mahurin. (See article elsewhere in this issue–Editor) “Steve Mahurin and his team have repositioned that line with more features and quality, and the co-op has gotten more directly involved with the factories that are manufacturing the products,” Morrison said. When it comes to importing merchandise, TruServ Canada “really needs big friends,” he added. He’s more than happy to let True Value take the lead in this effort. He anticipates that TruServ Canada will be able to place orders for the 2006 selling season at True Value’s market next fall.
BSDA MOVES TRADE SHOW AND CONVENTION TO FALL
SURREY, B.C. – The Building Supply Dealers Association, which serves dealers in British Columbia, has announced that its annual trade show and convention, WestCoast 2006, is being moved from late winter to early fall. New dates for the event are September 8-9, 2006. The venue remains the same, the Tradex facility in Abbotsford, B.C. The decision to change the date from January to September was made after much consultation with supplier and retail members. The September date will allow retailers to purchase inventory for their busy fall season. The Abbotsford Tradex was also considered the most suitable location for the trade show, thanks to its central location. It’s next door to the Abbotsford Airport, only three hours from the province’s Interior region, and 45 minutes from the Tsawwassen ferries and the Vancouver International Airport.The 2006 trade show will include an expanded New Product Showcase, product demonstrations area, and a program of speakers for both breakfast and breakout sessions. The BSDA Annual Gala will take place on the Friday evening after the trade show. The Gala includes the BSDA’s industry awards, the Orions, which are presented to firms and individuals that have shown themselves to be exemplary in all aspects of their relationship to the building supply industry.

The WestCoast 2005 trade show had 242 booths and 155 exhibitors. The 2006 show is expected to be even bigger, giving retailers a greater selection of vendors to see under one roof. For more information, contact Diane McConnell, BSDA member services co-ordinator, at 604-513-2205, toll free 888-711-5656; diane@bsdabc.com.

QUEBECERS SPEND BIG IN HOME IMPROVEMENT STORES
MONTREAL – The province of Quebec mirrored the overall significant growth in Canadian retail sales last year, says a new study. Retail sales increased by 4.1% in Quebec to reach $78.2 billion. Home improvement retailers led the way, fuelled by a robust housing and renovation market there. According to the Retail Council of Quebec, retail sales in Quebec last year increased by 5.1% to reach $347.5 billion. This study was conducted with the cooperation of Group Geocom. Low interest rates, relatively stable inflation and job creation bolstered consumer confidence and stimulated spending throughout 2004.In Quebec, home improvement stores showed the most aggressive increase, up 18.3%. That robust growth is closely linked to the marked increase in both new housing starts in 2004 and the trend by Quebec households to renovate their properties.

In fact, another study, by the Quebec association for building materials dealers, ADMACQ, revealed recently that fully 51% of Quebec households admitted to having done some kind of renovation work in their homes during 2004 — and 89% of those respondents said they did the work themselves.

The report, “Les Quebecois et la renovation,” features the results of a poll of 3,700 Quebec households that queries them on their renovation spending intentions for building materials. For more info, or to purchase the full report, contact Donald O’Hara at info@admacq.qc.ca or 450-646-5842.

See Classified Section for more information on CSA anti-counterfeiting seminar:
COMPANIES IN THE NEWS
ATLANTA – At its spring market held here recently, True Value Company introduced a revised Master Mechanic line of cordless power tools and mechanic’s tools. The mechanics’ tools are being sourced from the same factory used by Stanley. The new source also means a 10% cost reduction for True Value members. On the power tool side, the global sourcing team put together a deal with the same factory that Black & Decker was using to produce its Master Mechanic line of power tools. The first 10 tools were introduced at the spring market and another 13 will be ready for the fall market. LONDON, U.K. – Kingfisher, the world’s third-largest home improvement retailer, posted sales of £7.7 billion in fiscal 2004, up 8.7% from £7.1 billion in the previous year. Profits were up 10.7% to £706.5 million, from £638.2 million the previous year, while pre-tax profits were up more than 16%. Same-store sales were up 3.9%. Bad weather through much of northern Europe has resulted in a slow start to the new fiscal year. In the U.K., B&Q delivered good profit growth, though its sales in the second half were affected by slowing growth in consumer spending and a more price competitive and promotional market. In an increasingly discount-led French market, sales through its Brico Dépôt and Castorama’s divisions continued to grow. In the European market, performance was particularly strong in Italy and China. Kingfisher has nearly 600 stores in nine countries throughout Europe and Asia.MADISON, Wis. – Menards Inc. is turning its back on its home state, by beefing up staff levels at an Illinois plant, instead of one in Wisconsin. Its truss plant in Plano, Ill., will benefit from 75 more jobs. Menards won’t expand within its Eau Claire headquarters because it’s in the middle of an environmental dispute over wetlands with the state Department of Natural Resources.

WASHINGTON – After being investigated for employing illegal immigrants, primarily as contract cleaning staff, Wal-Mart will escape criminal sanctions, but has agreed to pay $11 million, in response to a long-running federal investigation that had resulted in 245 arrests of undocumented workers by Immigration and Customs Enforcement agents and federal prosecutors in Pennsylvania. Some individuals who were involved in hiring the illegal contractors have reportedly agreed to plead guilty to federal violations.

NEW YORK – A report that appeared in Women’s Wear Daily last week indicates Sears is trying to sell its Land’s End catalogue division. The move is regarded as a way for Sears to raise cash following its merger with Kmart late last year. Sears wouldn’t comment on the rumor.

CANADIAN MARKET INDICATORS
OTTAWA – Sales by large retailers in Canada were up 2.5% from December to January. The only decline in January was in the sales of lawn and garden products, such as snow blowers and cut flowers, which fell by 5.4%. Hardware and home renovation product sales moderated the decline, increasing by 2.3% in January. Overall, the hardware and lawn and garden products sector was up 7.4% from January 2004 to January 2005. Activity by manufacturers rebounded in January with a 3.0% surge in shipments to $51.5 billion, while new orders soared 7.1% and manufacturers’ backlog of unfilled orders jumped 5.2%, ending a five-month slide. Durable goods manufacturers boosted output by 4.5% to $29.7 billion. Shipments of non-durable goods rose 1.0% to $219.9 billion.
U.S. MARKET INDICATORS
Housing starts in the United States continued to confound industry watchers in February, when they hit an annualized rate of 2.195 million units, representing a 21-year high. With interest rates for mortgages still below 6%, and with job creation expanding steadily, the demand for housing has flourished despite predictions by analysts and even some builders that 2005 would be a year of leveling off for the industry. The Commerce Department reported that starts of single-family homes rose 0.3% in February over January to a record 1.775 million-unit rate. Starts of multifamily homes increased 1.7% to a 420,000-unit annual rate.
NOTED…
HARDLINES is proud to be part of the Conference series once again at this year’s National Hardware Show in Las Vegas. Two amazing panel discussions will be presented by HARDLINES: “Hot Trends in Lawn & Garden” will be held at 2 p.m. on Tuesday, May 17. “Global Retailers: Best Practices from Around the World” will be a first-class gathering of retail leaders from around the world. May 18 at 3 p.m. It will be followed by an international reception from 4:30-5:30 p.m. You can register for these incredible educational sessions by clicking here

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED


INDEPENDENT AGENTS/MANUFACTURER REPS – The Roofers World Opportunity

Dynamic Ottawa company looking to expand their national manufacturer rep network and develop new LBM and Retail accounts including Canadian Tire, Canwel, Sodisco-Howden , Rona, Home Depot, Home Hardware and ILDC among others. Significant opportunity to sell unique roofing, waterproofing and ice management products in protected territories across Canada. Perfect opportunity for independent manufacturer reps with proven track record in business development to manage sales, company trade shows etc.

E-Mail gary@roofersworld.com for more info – or call 1-800-352-6147
(3.07.14.21/05)

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NATIONAL ACCOUNT MANAGER
Maxtech is a leading Canadian supplier of Power Tool and Hand Tools Accessories to North American market.

The job
Represent Maxtech in sales presentations to a large customer base in N. America, travel required.
Work with Sales agents to manage and direct their sales activities.
Devise sales strategies for his/her account, plan product positioning and create promotional ideas to increase customer base and increase product penetration with existing customers.
Provide inventory requirement forecasts to our purchasing team
Provide feedback about price competitiveness, competitor activity, and customer reaction to out products and its features.
Budget sales by customer and sku annually and complete weekly customer activity/ progress reports
Organize and attend trade shows.

Your Personal Tool Box will include:
Demonstrated ability and drive to grow sales in the DIY Hardware/ Power Tool Accessory market with a keen sense of the market, US experience an asset.
Strong analytical skills
Self-starter with good organizational and prioritization skills
Excellent communication (written and oral) and Presentation skills, ability to recognize/ identify customer needs and translate into product sales.
Minimum 4 yrs experience is a requirement.
Email resumes to: susanj@maxtech-mfg.com
(3.07.14.21/05)

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Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

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Mar. 14, 2005

 


John Caulfield, Contributing Editor
vol. xi, #11, March 14, 2005

IN THIS ISSUE:
• Organizers consider future of Canadian show
• CanWel will keep Sodisco-Howden in Spancan
• Rona goes deep with CFL
• Residential construction stays strong
• CHHMA beefs up AGM
• Home Depot seeks tax break in the Bronx
• Rona splits shares, implements poison pill
* * * * * *

“Our plans miscarry because they have no aim. When a man does not know
what harbour he is making for, no wind is the right wind.” — Seneca (4 B.C.-65 A.D.)

FATE OF NEW CANADIAN SHOW REMAINS IN QUESTION
ATLANTA — If one calls the Toronto Congress Centre to inquire about the dates for next year’s combined hardware and décor show, H2X/D2X, the event is not on the venue’s calendar. The show’s organizer, Messe Frankfurt, whose North American headquarters are here in Atlanta, cancelled the booking.“We want to get feedback from all the people involved in the show, and determine if there’s any relevance for the event,” says Daniel McKinnon, a director at Messe Frankfurt. If and when there’s a second show, it will be at a different time and in a different location, he says.The inaugural show was held February 19-22. A total of 148 exhibitors were on hand, and 1,787 people from 10 Canadian provinces, 20 U.S. states and from five other countries attended.

Messe Frankfurt’s key partner in the first H2X/D2X show, which replaced the failed Canadian Hardware and Building Materials Show, is the Paint and Decorating Retailers Association. McKinnon is not even sure of that organization’s future involvement. PDRA includes a strong educational component to its side of the proceedings, and may want to do their own educational program, McKinnon adds.

Kathy Witmeyer, director of membership, education and trade shows at PDRA, confirms that her organization’s involvement with the Canadian show has yet to be confirmed. “We have our board meeting in May to discuss it,” she says. “Right now, everything is up in the air.”

McKinnon says the vertical format of the show, which brings in a variety of related sectors in hardware, décor, wallcoverings and flooring, has been a successful one with its other shows, especially in Europe. But here, he’s facing some challenges. “It’s hard to please all the stakeholders.” But he believes it’s a strong format, nonetheless. “There’s value in having a very vertical platform for a broad range of buyers,” he notes.

RONA IS PARTNERING WITH FOOTBALL LEAGUE
MONTREAL — Rona inc. has unveiled a major promotional partnership with the Canadian Football League. The announcement came Friday afternoon, complete with photo op involving Rona CEO Robert Dutton and Tom Wright, Commissioner of the Canadian Football League.Rona already has a history with the CFL in a promotional partnership that dates back to 2001. But under the terms of the new, expanded agreement, it becomes the CFL’s “Official Home Improvement Retailer” across all nine clubs during the pre-season and regular season. It’s a two-year deal involving a “multi-million dollar” investment on Rona’s part, which will leverage the Rona and CFL brands in-stadium, at retail and through broadcast on TSN, RDS and CBC.The most visible exposure for Rona will be on the team uniforms. All CFL players from the nine member clubs will wear a Rona jersey patch during every CFL game in the pre-season and regular season. The Rona logo will appear on players’ helmets during the post season, including division championships and the Grey Cup, which will be held this year in Vancouver on November 27th. In addition, a “Rona Day” will be held in all nine league stadiums. Rona also gains rights to use the CFL and Grey Cup logos, as well as the use of the names and logos of each of the CFL member clubs.
CANWEL CEO UPDATES VENDORS ON SODISCO-HOWDEN
TORONTO — There won’t be any rationalization of the 18 distribution centres CanWel Distribution owns within its CanWel and Sodisco-Howden divisions. The two businesses — one is LBM distribution and the latter is a hardware wholesaler — are distinct businesses with distinct ways of moving product through their channels.Tom Donaldson, president and CEO of CanWel Distribution, and acting CEO of Sodisco-Howden Group, the hardlines distribution business it has newly acquired, offered some insights into the future of the two divisions recently. He was speaking to a group of vendors at a breakfast meeting hosted by the Canadian Hardware and Housewares Manufacturers Association.Donaldson reiterated his plan for Sodisco-Howden: to remain focused on the independent hardware and building supply dealer, especially dealers within buying groups such as Castle and Tim-BR-Marts, which comprise a large part of Sodisco-Howden’s customer base. He wants to see the company get more sales focused to better serve those customers. (More than 40 people, largely within marketing and research functions, were let go recently from Sodisco-Howden.) The fate of Sodisco-Howden’s 750-plus dealers bannered under either Ace or Pro remains undetermined, he added. “We’re trying to understand what makes the difference, in terms of value-added services, for the bannered guys.”

Some things that won’t change, however, include Sodisco-Howden’s involvement in the Spancan buying group, wherein Sodisco-Howden acts as the warehouse and hardlines supplier for the Independent Lumber Dealers Co-operative. He also expects the procurement function, which was centralized into Montreal under former CEO Jos Wintermans, to remain there. But more decision-making will likely return to the regional offices, namely London, Ont., and Victoriaville, Que.

RESIDENTIAL CONSTRUCTION REBOUNDS IN FEBRUARY
OTTAWA — Housing starts rebounded in February, says Canada Mortgage and Housing Corp. The seasonally adjusted annual rate of housing starts was 214,900 in February, up 5.3% from 204,000 in January.“Housing starts rebounded in February back to levels more consistent with our outlook for the year,” said Bob Dugan, chief economist at CMHC’s Market Analysis Centre. “Strong growth in domestic demand, healthy levels of immigration and low mortgage rates continue to fuel the activity in the new home market.”Starts were strongest in urban centres, where they rose 6.2% to 186,500 units, with the entire increase coming from multiples. Multiple starts climbed 16.2% in February to 94,600, while single starts actually fell 2.4% to 91,900 on a seasonally adjusted annual basis.

In February, the seasonally adjusted annual rate of urban starts increased in four of the five regions across Canada, compared with the previous month. The largest increases were in the Prairies and in British Columbia, where starts in February rose 13.4% and 12.2% respectively. Starts in February also increased compared to January in the Atlantic region (8.4%) and in Ontario (5.5%), but fell 1.8% in Quebec.

Rural starts in February were estimated at a seasonally adjusted annual rate of 28,400 units.

2005 CHHMA SPRING CONFERENCE & AGM PROGRAM HAS BEEN DEVELOPED
SCARBOROUGH, Ont. — The Canadian Hardware and Housewares Manufacturers Association is beefing up its annual general meeting with an expanded seminar program. The “CHHMA Spring Conference & AGM” will be held April 6, 2005, at the Hilton Suites hotel in Markham, Ont.Following the AGM, a series of speakers and session facilitators will present economic and business information targeted at the concerns of the vendor community. Speakers include David Chilton, aka “The Wealthy Barber;” Don Drummond, senior vice-president and chief economist for TD Bank; Andrea York, a lawyer with Blake, Cassels & Graydon; Dr. Ken Jones, Ryerson University and chair, The Eaton Chair in Retailing; and Aaron Simmons, director, North American Merchandising Services, for ACNielson Canada.Also on hand, to give the perspective of the retail customer: Joel Marks, director, merchandise — Hardlines, at Home Hardware Stores Ltd. John Stelzer of Sterling Commerce will provide insights into some of the tech issues challenging the industry, including RFID and data synchronization..

A new addition to the event is the Industry Hall of Fame Dinner. This year’s vendor inductee is Bill Caldwell, founder of the toilet seat company, Moldex (“Born in Barrie, raised everywhere!”). The retail inductee is Jim Thorogood, who recently concluded more than 40 years in the retail building supply industry with the sale to Rona of Totem Building Supplies.

For more information on the AGM, contact: 416-282-0022; www.chhma.ca.

HOME DEPOT SEEKS TAX BREAKS IN NYC
THE BRONX, N.Y. — A hearing will be held in this New York City borough on April 7 to determine if Home Depot is entitled to US$36 million it is seeking in tax breaks and city funding for warehouse, distribution and fulfillment center it plans to build in the Port Morris section of the Bronx.Crain’s New York Business, quoting unnamed sources familiar with this transaction, reported that Home Depot is looking at a parcel of land located on East 132nd Street.In other company news, a federal appeals court in Washington D.C. threw out a US$5.7 million verdict against Home Depot and its partners that it had been accused of improperly copying a California man’s design for a Christmas tree stand. Bloomberg News reported that court said the finding by a federal jury in May 2003 was “not supported by substantial evidence” and ruled against Turlock, Calif.-based Decorations for Generations Inc., which had accused Depot of selling a similar stand in a look-alike box.

COMPANIES IN THE NEWS
TORONTO — Hudson’s Bay Co. reported that 4Q earnings before interest and income taxes (EBIT) fell 11.8% to $160 million, while sales for the quarter fell 7% from $2.43 billion to $2.26 billion. For the year, sales fell 3.1% to $7.07 billion (1.9% after excluding the extra week in 2003), reflecting sales declines in the Bay and Zellers. The only increase came from the housewares and home furnishings chain, Home Outfitters, which enjoyed an increase. Same-store sales in fiscal 2004 were down 2.3% at Zellers and 0.2% at the Bay, and increased 5.3% at Home Outfitters.WINDSOR, Ont. — The Wal-Mart on Tecumseh Road in this Canadian border town voted 167 to 59 against unionizing last week. The United Food and Commercial Workers claim, however, that a secret Wal-Mart operative resurfaced during the negotiations — the same person who had been instrumental in swaying employees when the same store unionized 10 years ago. So the union has lodged a complaint. Stay tuned…ATLANTA — Home Depot, official home improvement sponsor of NASCAR, will debut a new NASCAR-themed broadcast campaign during FOX television’s coverage of a big race on March13. During the UAW-Daimler Chrysler 400 in Las Vegas, the first of a series of 30-second spots will be aired, this one featuring driver Tony Stewart, will link its race car sponsorship to its stores’ products and services in a humorous way, according to John Costello, executive vp-merchandising and marketing. The first ad will show Stewart discovering a trackside port-o-pot that has been remodeled into a full-size, state-of-the-art bathroom. Home Depot has been an official sponsor of the #20 racing team since 1999.

CHARLOTTETOWN — The first Sears department store on Prince Edward Island opens on St. Patrick’s Day. It also represents the first example in Canada of the retailer’s free-standing off-mall format.

TROY, Mich. — Frank’s Nursery & Crafts Inc. has filed a proposed plan of reorganization in the Bankruptcy Court for the Southern District of New York. The filing follows the company’s entry into Chapter 11 bankruptcy protection in September 2004. The retailer has recently completed going-out-of-business sales to wind down its operations. It has also sold or rejected substantially all of its leasehold interests. The bankruptcy reorganization involves Frank’s retaining about 40 properties, which will be developed by the reorganized company.

ST. JOHN’S — Sears Canada will open a new 143,000 sq.ft. Sears department store in the Avalon Mall in St. John’s, Nfld., this fall. The current Sears store located in the Village Mall, just a short distance away, will remain open in the near term.

BOUCHERVILLE — I know, I know. You wish you’d bought the stock too. Rona’s board of directors have approved a two-for-one split of the company’s common shares, subject to the usual regulatory approvals. The split will go into effect March 22, 2005, and the shares will begin trading on a post-split basis as of March 18, 2005. The shares closed at $48.50 on March 10, the day the split was announced. They opened on the Toronto Stock Exchange in December 2003. The board also adopted a shareholders’ rights plan to prepare against any unsolicited takeover bids targeting the company. Designed to give the board of directors enough time to evaluate unsolicited offers, the plan will allow alternative strategies to be implemented in order to maximize value for shareholders and ensure fair treatment of shareholders while giving everyone the opportunity to take advantage of potential purchase offers. The company stresses that the plan was not adopted in reaction to a specific acquisition proposal.

PEOPLE ON THE MOVE
BEDFORD, N.S. — Peter Miller, chairman of the board of AWARD Wholesale and Retail Distributors Ltd. (TIM-BR Mart Atlantic), has announced that the board has received and accepted the resignation of Tom Smith as president and CEO of AWARD. Nil d’Entremont, CA, vice-president finance and CFO of AWARD has been named interim general manager.At Sears Canada Inc., Alan Lacy has been appointed chairman of the board. Lacy, who was a member of the Sears Canada board from 1995 to 1997 and again since 2000, also serves as chairman and CEO of Sears, Roebuck and Co. Brent Hollister remains president and CEO of Sears Canada. Lacy will assume his new role at the end of March, at which time current chairman Glenn Richter will depart.
CANADIAN MARKET INDICATORS
Canadian construction intentions cooled down in January, dropping 11.0% says Stats Canada. The value of building permits fell to $4.5 billion, down from December and the lowest monthly level since May 2004. The value of non-residential permits reached $1.4 billion in January, down 18.8% from December — the second decline in a row — and the lowest since March 2004.Prices for new homes edged up in January, although the rate of increase year-over-year was down marginally. According to the New Housing Price Index, the price of new homes rose 0.2% on a monthly basis, which was the same monthly rate of change as observed in December 2004.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED


INDEPENDENT AGENTS/MANUFACTURER REPS – The Roofers World Opportunity

Dynamic Ottawa company looking to expand their national manufacturer rep network and develop new LBM and Retail accounts including Canadian Tire, Canwel, Sodisco-Howden , Rona, Home Depot, Home Hardware and ILDC among others. Significant opportunity to sell unique roofing, waterproofing and ice management products in protected territories across Canada. Perfect opportunity for independent manufacturer reps with proven track record in business development to manage sales, company trade shows etc.

E-Mail gary@roofersworld.com for more info – or call 1-800-352-6147
(3.07.14.21/05)

**********************************************************************************
 

NATIONAL ACCOUNT MANAGER
Maxtech is a leading Canadian supplier of Power Tool and Hand Tools Accessories to North American market.

The job
Represent Maxtech in sales presentations to a large customer base in N. America, travel required.
Work with Sales agents to manage and direct their sales activities.
Devise sales strategies for his/her account, plan product positioning and create promotional ideas to increase customer base and increase product penetration with existing customers.
Provide inventory requirement forecasts to our purchasing team
Provide feedback about price competitiveness, competitor activity, and customer reaction to out products and its features.
Budget sales by customer and sku annually and complete weekly customer activity/ progress reports
Organize and attend trade shows.

Your Personal Tool Box will include:
Demonstrated ability and drive to grow sales in the DIY Hardware/ Power Tool Accessory market with a keen sense of the market, US experience an asset.
Strong analytical skills
Self-starter with good organizational and prioritization skills
Excellent communication (written and oral) and Presentation skills, ability to recognize/ identify customer needs and translate into product sales.
Minimum 4 yrs experience is a requirement.
Email resumes to: susanj@maxtech-mfg.com
(3.07.14.21/05)

**********************************************************************************
 

SALES MANAGER, VANCOUVER AND SALES REP., ONTARIO

This well-established and stable yet growing entrepreneurial building products company is enjoying success in both their retail and commercial businesses. As a result, two excellent career opportunities are currently available:

National Retail Sales Manager—Vancouver

Vancouver-based at their corporate offices, you will manage a small national sales force and be the point person for major accounts including Rona, Home Depot and ILDC among others. Significant growth opportunities also exist in Eastern Canada and you’ll benefit financially based on your success. Enjoy the lifestyle that the west coast has to offer while making your mark as a top Sales Manager with this dynamic high growth entrepreneurial building products manufacturer. Working knowledge of the above accounts is highly desired, along with a proven track record of business development successes and a willingness to travel as necessary. A competitive salary and bonus, along with car allowance and company benefit package is also offered, as is relocation assistance if required.

Sales Representative—Ontario

A terrific opportunity exists for a self-managed individual ready to move ahead as a professional Sales Representative. You will be responsible for all product sales, product knowledge sessions as well as Sales Agent liaison/supervision which includes store sets and re-sets. This position also involves business development among the large box stores, as well as lumberyards and independents primarily in Southern Ontario. Experience in outside sales and selling to home improvement retailers is required. This position offers a solid base salary, bonus, car package, RSP contribution and excellent benefits.

To explore either of these opportunities in complete confidence, please contact Wolf Gugler or Lesley Fulton. Wolf Gugler & Associates Limited. Phone; (888) 848-3006. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com
(2.28/3.07.14/05)

**********************************************************************************

SERVICES OFFERED
 

WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCCnet services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

**********************************************************************************

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

**********************************************************************************

 MARKETPLACE

 

Manchester Tank
NORTH AMERICA’S “PREMIER MANUFACTURER”

of Propane Cylinders

NOW available in Canada

(5 lb. through 420 lb.
propane cylinders available)

. Recognized Market Leader .
. Unsurpassed Quality .
. Reliable Delivery .
. Outstanding Customer Service .

Contact us today for more Information
www.Mantank.com


**********************************************************************************
SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.60 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL ISABEL BISONG AT 416-489-3396 OR
EMAIL: isabel@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2005 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Isabel Bisong, Circulation Manager: isabel@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $241 (Canadian subscribers add $16.87 GST = $257.87 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $38 (Canadian subscribers add $2.66 GST = $40.66). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.

Mar. 7, 2005

 


John Caulfield, Contributing Editor
vol. xi, #10, March 7, 2005

IN THIS ISSUE:
• Retailer Awards join HARDLINES Conference Gala
• AWARD votes “no” to takeover
• Mutual forms new industrial alliance
• Asian suppliers converge at German trade show
• Canadian Tire develops convenience gas format
• Canadian retailers anticipate solid year ahead
* * * * * *

“To be conscious that you are ignorant of the facts is a great step to knowledge.”
— Benjamin Disraeli (British prime minister and novelist, 1804-81)

AWARD VOTES DOWN TAKEOVER OFFER, CEO GONE
HALIFAX — The future of the AWARD buying group was at stake last Thursday as the membership voted on everything from the group’s affiliation to its leadership. The first and most pressing one was whether to join, en masse, Rona inc. The giant hardware and home improvement retailer, which is on an acquisition trail, had made a proposal to switch the entire group at once. That offer was turned down.“Rona was defeated soundly,” says John Morrissey, vice-president marketing and product development. Their decision reflects a similar one made by the Western buying group, Irly Distributors, just over a year ago. Even as the Irly dealers voted against Rona, they also voted to remove the group’s executive, Stuart Joule. AWARD did the same. Tom Smith, who had been president and CEO of AWARD, had presented the Rona option to the membership, and their rejection of that option was also a vote of non-confidence for Smith.According to Tim Urquhart, general manager of Calgary-based Tim-BR-Marts Ltd., the AWARD members also had another option — to fortify their relationship with his organization. AWARD and Tim-BR-Marts are already affiliated as members of the umbrella buying group Matreco. Another Matreco member, TIM-BR Mart Ontario, joined forces with its Western sister in November of last year.

“Yes, we had presented a case for AWARD to join Tim-BR-Marts,” Urquhart says. “But I don’t know how persuasively that argument might have been put forth.”

Finally, AWARD members reportedly voted to close AWARD Distribution Ltd., a regional distribution centre created to supply the AWARD membership in Atlantic Canada. That facility, financed by the dealers themselves, was allied with, and supplied by, Le Groupe BMR, a wholesale buying group (and Matreco member) with distribution in Longueuil, Que.

While Morrissey would offer no comment on the status of ADL, he did express his optimism about the other issues decided that day. “I think the decision that the membership made was not only a positive step today, but is going to make this group extremely strong in the future.”

HARDLINES CONFERENCE FORGES ALLIANCE WITH OUTSTANDING RETAILER AWARDS
TORONTO — The industry’s most prestigious retailer awards will be the main attraction at this year’s HARDLINES Conference, being held in Toronto Sept. 12-13.Hardware Merchandising magazine’s Outstanding Retailer Awards will be the centrepiece of the first-ever Awards Gala Dinner, taking place on Day One of the Conference, Sept. 12, 2005. Hardware Merchandising will award nine dealers from across the country, in categories of Best Hardware Store, Best Building Supply Dealer, Best Large Surface Retailer, Best Paint Store and Best Contractor Yard. Not only that, but two new categories have been added: Best Young Retailer and Best Comeback Retailer.The ORAs will be presented in tandem with HARDLINES‘ own Newsmaker of the Year Awards, which recognize a retailer, supplier and an individual for their significant impact on the industry. The combined awards presentation will make the Industry Awards Gala the number-one evening of the year — at the number-one trade event of the year!

To enter your store, or a store from your group, in this year’s Outstanding Retailer Awards, contact Rob Gerlsbeck, Editor of Hardware Merchandising, at rob.gerlsbeck@rci.rogers.com, or 416-764-1662.

For more info on the industry’s top forum for retail and vendor leaders, contact Beverly Allen, Director of Sales & Marketing at HARDLINES: 416-489-3396 or bev@hardlines.ca!

CANADIAN TIRE, SOBEYS, OFFER NEW RETAIL CONCEPT
John de Lancie as QTORONTO — Canadian Tire has teamed up with Sobeys, Starbuck’s and a restaurant chain called Richtree to offer a one-stop convenience retail destination. Called “Q,” the two pilot sites — in Windsor and Milton, Ont. — feature 10 “spacious fuelling stations” in front of a coffee shop, a 4,000-sq.ft. “Sobeys Express” grocery store, and the restaurant. Having nothing to do with the near-invincible alien of the same name from Star Trek, “Q” is designed to offer a convenience solution for time-constrained customers who need anything from gas or a car wash to some quick groceries, or even a meal to go. “Q” features 10 Canadian Tire gas pumps, touchless car wash, a regular Starbucks with a drive-through, and a 2,500-sq.ft. convenience market. Adding to the freshness of the overall concept is a brand-new format from Sobeys. Called “Sobeys Express,” the 4,000-sq.ft. store aims at satisfying customer requirements for “immediate needs” shopping with a range of fresh produce, fresh flowers, and a refrigerated deli case with cheese, meats and sandwiches.

The final piece to the Q puzzle is a 1,000-sq.ft. Richtree Market Restaurant. Better known for the Moevenpick Marché concept, Richtree will offer a similar presentation that features meals and food items prepared from scratch in full view of the customer.

MUTUAL FORMS ALLIANCE WITH INDUSTRIAL BUYING GROUP
OAKVILLE, Ont. — Mutual Hardware, the hardlines buying group based here, has entered into a strategic alliance with Indica, a wholly-owned subsidiary of The Newmarket Group, which specializes in generating volume rebates for industrial supply distributors.David Nesbit, Mutual’s president, told HARDLINES that 10 of Mutual’s 22 members, which supply industrial customers, now have access to 60 of Indica’s buying programs in such categories as electricals, power transmission and fasteners. “Indica has a number of programs that we don’t have,” explains Nesbit.The advantage of this alliance for Indica, he added, is that, by gaining more business from Mutual’s members, it would increase the rebates it generates, a percentage of which it keeps for itself. According to its website, Newmarket, which manages four other buying groups, distributes more than $50 million in rebates annually to its members.
NEW HARDWARE SHOW BRINGS ASIAN PRODUCERS
CLOSER TO HOME
COLOGNE, Germany — What’s most striking about the exhibitors at the Asia-Pacific Sourcing show is the sheer variety of products. Everything from power tools and hand tools to measuring tools, caulking guns and safety equipment such as filter masks — and that’s just one exhibitor — in a 10-ft. booth!Asia-Pacific Sourcing, the inaugural show put on by trade fair organization Koelnmesse, aims to fill the gap left by two major shows, Practical World (for hardware and home improvement) and gafa (for garden and outdoor). Both these shows are now biennial and will return in 2006. In the meantime, we’ve got the Asia-Pacific Sourcing show.Asia Pacific 1One of the criticisms of Practical World last year was the plethora of Asian suppliers. But guess what: they were busy as could be. So, tying in with its presence in Asia through its partnership in Practical World Asia, Koelnmesse has “brought the mountain to Mohammed.”

More than 500 exhibitors filled two floors of one building at the Messe fairgrounds in Cologne, and by Sunday afternoon of day one of the show, the aisles were filled. Many were buyers, from Germany mainly, but also from throughout Western Europe. Although the show was intended to represent suppliers of lawn and garden products — and there were a number of outdoor power equipment, garden tool and patio furniture suppliers — the show was predominantly a hardware show.

However, show organizers don’t want to stop there. Hans Kampen of Koelnmesse wants to see a full range of hardlines, including giftwares and housewares, eventually represented at Asia-Pacific Sourcing. He also hopes to see more North Americans, besides the contingent of eight people from Home Depot that reportedly came this year. Given the crowds walking the inaugural event, his expectations may likely bear fruit.

Companies from countries such as China, Taiwan, Japan and India were keen to meet — and supply — Western customers. They certainly have the capacity, which, by Western standards, is prodigious. For example, Top Electric, a power-tool maker based in Hong Kong, has 1,000 people working in a factory that covers 300,000 sq. meters of space. JK Files & Tools, based in Bombay, has five factories — four in India and one in Indonesia — employing almost 2,500 people. Harshel Jayavant, president of JK, says the show has been a “successful experiment,” and he expects his company to be back in two years. Before that, JK will exhibit at the National Hardware Show in Las Vegas (May 16-18) and again in Cologne for the big Practical World show next year.

“India has all the ingredients of a manufacturing powerhouse,” Jayavant says. “It’s not just because of the cheap labour. We have a skilled workforce — and we have the engineers to drive quality.” He notes that his company was first Indian tool manufacturer to receive ISO certification, back in 1984.

Bennett ChenSome of the companies exhibiting here have been in business, like JK, for decades. However, one is brand new, having started only last August. Bennett Chen, of Prime Supply in Taiwan, had yet to speak with a key buyer by half-way through the second day, but his optimism was undeterred. He was eager to explain to anyone who would listen, in either German or English, about a new cutting tool for rubber and plastic hose. Unlike other tools, which, he demonstrated, used a scissor-action to cut through the material, his blade comes straight on in a sliding action, to make the cut. It’s reminiscent of an oversized cigar cutter.

But not everybody walking the show was a potential buyer. Some were European competitors, checking out the competition. I spoke with one gentleman who was scrutinizing a couple of patio chairs. I asked him what he thought. “They are not good,” he said.

His name is Peter, and it turns out he is from the largest maker of garden furniture in Germany. He itemizes for me the weaknesses in the chair’s construction, which include inferior welds and a strut along the back of the chair that wobbles. “Look here,” he says, pointing to the bolts holding the chair, which is designed to rock slightly, to its fixed base. “In America, where people are heavier, these chairs will not last. See where they use two bolts? We use three.”

He believes Asia-Pacific Sourcing has potential as it grows, but he looks forward to finding more representation from lawn and garden suppliers in years to come.

COMPANIES IN THE NEWS
WINNIPEG — Home Depot Canada has announced plans to open its fourth store in this city. The 95,000-sq.ft. store is slated to open sometime in the fourth quarter of this year, although a Home Depot says the deal is still conditional, as the developer gets necessary approvals from the city. A total of 19 store openings, plus the relocation of a store in London, Ont., are planned for fiscal 2005.Chicago — True Value Company will close its Chicago paint manufacturing facility in November 2005. The move will mean greater operational efficiencies for the cooperative. The closure will affect 30 employees. The company is “working to ensure a smooth transition for them,” according to a prepared release. The site has become increasingly under-utilized in recent years, even as the value of the real estate, which encompasses a city block near the intersection of North and Clybourn, has risen. Chicago paint manufacturing operations will be absorbed by the Cary, Ill. facility. Blackhawk employees will begin a phased exit starting in August 2005.MONTREAL — Globe Electric, the lighting and electricals maker, has announced a joint venture, through its wholly owned subsidiary, Keystore International in Hong Kong, with Asia Lighting Solutions. The partnership includes the acquisition of two lighting manufacturing operations in China.

BROKEN ARROW, Okla. — Hope Lumber & Supply, based here, the industry’s 21st-largest home improvement dealer, acquired Leeds Building Products, a Kennesaw, Ga.-based pro dealer with 10 yards in Georgia, South Carolina and Florida. Those yards, combined with seven former Wickes Lumber yards and six Atlanta-area Leeds yards that Hope had purchased over the past two years, will comprise Hope’s new Eastern division. The acquisition increases Hope’s yard count to 52.

ST. PETERSBURG, Fla. — Roper Brothers Ltd., a five-yard chain headquartered here, acquired certain assets of Valley Lumber & Building Materials, which operates a single yard in Winchester, Va. Valley Lumber’s management, including owners Steve and Teresa Cluss, will stay on to run the business as a division of Roper Brothers. In a prepared statement, Roper Brothers said the combined entity creates a company whose sales exceeded $120 million.

TORONTO — Hudson’s Bay Co., second-oldest company in the world, has secured a lucrative eight-year deal to outfit Canada’s Olympic teams, beginning with the 2010 Vancouver Games. Roots, which has had the contract with the Canadian teams since the 1998 games in Nagano, Japan, didn’t get a chance to bid. Hbc has the contract for the 2006, 2008, 2010 and 2012 Games, and will outfit volunteers at the Vancouver Games in 2010.

OAK BROOK, Ill. — Ace Hardware Corp. has announced plans to build a regional distribution centre in Moxee, Wash., just 10 miles from its existing distribution facility in Yakima. Sitting on 74 acres, the new 788,000-sq.ft. retail support center is expandable to 1.2 million sq.ft. as needed. It will replace a 506,500-sq.ft. facility that has been open since 1984, but has been operating at maximum capacity for some time.

PEOPLE ON THE MOVE
John Clapp has joined Do it Best Corp. as its merchandise manager for plumbing products. In this position, Clapp will develop, evaluate, and implementing programs in the plumbing department, and assist members with drop-ship programs and global sourcing opportunities. He moves over from TruServ Corp., where he served as senior buyer for plumbing products.At Georgia-Pacific Corp., William Nahill has been named chief procurement officer, responsible for strategic sourcing across the company’s businesses and staff functions. He will be based at GP’s Atlanta headquarters. Prior to joining Georgia-Pacific, he spent 20 years in various positions at ConocoPhillips. He reports to Steven Klinger, executive vice-president – packaging.
RETAILERS EXPECT SOLID YEAR FOR SALES
TORONTO — Canadian retailers are looking forward to another year of solid — if modest — growth according to research completed recently by Retail Council of Canada.According to Diane Brisebois, president of RCC, only 10% of the association’s independent members, and none of its large members, expect sales to decline in 2005. “The consensus within the trade is that retail sales overall likely will rise by less than 4%, although most of our members individually believe their stores will do better than that,” she adds.Brisebois attributed the modest outlook to the relatively slow growth in Canadians’ disposable incomes in recent years, noting that, on average, real personal disposable income per capita has increased by only $43 per year since 1990. “This makes them keen bargain hunters and maintains the pressure on retailers to keep their prices down.”

Although retail inflation remains non-existent, a large majority of the respondents expect their margins will improve or stay the same, thanks to the emergence of China as a major source of consumer products, coupled with continuing productivity improvements within the supply chain and in retail operations.

****HARDLINES MARKETPLACE****
Don’t miss the products and services on the Hardlines web Marketplace:
https://hardlines.ca/html/marketplace.html
And check out Hardlines Classifieds on the web:
https://hardlines.ca/html/classifieds_new.asp

HELP WANTED


INDEPENDENT AGENTS/MANUFACTURER REPS – The Roofers World Opportunity

Dynamic Ottawa company looking to expand their national manufacturer rep network and develop new LBM and Retail accounts including Canadian Tire, Canwel, Sodisco-Howden , Rona, Home Depot, Home Hardware and ILDC among others. Significant opportunity to sell unique roofing, waterproofing and ice management products in protected territories across Canada. Perfect opportunity for independent manufacturer reps with proven track record in business development to manage sales, company trade shows etc.

E-Mail gary@roofersworld.com for more info – or call 1-800-352-6147
(3.07.14.21/05)

**********************************************************************************
 

NATIONAL ACCOUNT MANAGER
Maxtech is a leading Canadian supplier of Power Tool and Hand Tools Accessories to North American market.

The job
Represent Maxtech in sales presentations to a large customer base in N. America, travel required.
Work with Sales agents to manage and direct their sales activities.
Devise sales strategies for his/her account, plan product positioning and create promotional ideas to increase customer base and increase product penetration with existing customers.
Provide inventory requirement forecasts to our purchasing team
Provide feedback about price competitiveness, competitor activity, and customer reaction to out products and its features.
Budget sales by customer and sku annually and complete weekly customer activity/ progress reports
Organize and attend trade shows.

Your Personal Tool Box will include:
Demonstrated ability and drive to grow sales in the DIY Hardware/ Power Tool Accessory market with a keen sense of the market, US experience an asset.
Strong analytical skills
Self-starter with good organizational and prioritization skills
Excellent communication (written and oral) and Presentation skills, ability to recognize/ identify customer needs and translate into product sales.
Minimum 4 yrs experience is a requirement.
Email resumes to: susanj@maxtech-mfg.com
(3.07.14.21/05)

**********************************************************************************
 

SALES MANAGER, VANCOUVER AND SALES REP., ONTARIO

This well-established and stable yet growing entrepreneurial building products company is enjoying success in both their retail and commercial businesses. As a result, two excellent career opportunities are currently available:

National Retail Sales Manager—Vancouver

Vancouver-based at their corporate offices, you will manage a small national sales force and be the point person for major accounts including Rona, Home Depot and ILDC among others. Significant growth opportunities also exist in Eastern Canada and you’ll benefit financially based on your success. Enjoy the lifestyle that the west coast has to offer while making your mark as a top Sales Manager with this dynamic high growth entrepreneurial building products manufacturer. Working knowledge of the above accounts is highly desired, along with a proven track record of business development successes and a willingness to travel as necessary. A competitive salary and bonus, along with car allowance and company benefit package is also offered, as is relocation assistance if required.

Sales Representative—Ontario

A terrific opportunity exists for a self-managed individual ready to move ahead as a professional Sales Representative. You will be responsible for all product sales, product knowledge sessions as well as Sales Agent liaison/supervision which includes store sets and re-sets. This position also involves business development among the large box stores, as well as lumberyards and independents primarily in Southern Ontario. Experience in outside sales and selling to home improvement retailers is required. This position offers a solid base salary, bonus, car package, RSP contribution and excellent benefits.

To explore either of these opportunities in complete confidence, please contact Wolf Gugler or Lesley Fulton. Wolf Gugler & Associates Limited. Phone; (888) 848-3006. Email: resumes@wolfgugler.com Web site: www.wolfgugler.com
(2.28/3.07.14/05)

**********************************************************************************

SERVICES OFFERED
 

WHETHER OR NOT IT GETS PAINFUL IS UP TO YOU.

Sterling CommerceUCCnet services compliance is being strongly encouraged by retailers from Wal-Mart® to The Home Depot® because it makes supply chains more efficient. But implementation can be challenging. Sterling Commerce will guide you through every step. To find out more, click here for a free copy of, “Data Synchronization: From Compliance to Collaboration.”

**********************************************************************************

RETAIL IS DETAIL. Let Noral Instore, a national service company, handle your service requirements in Canada. Noral serves some of America’s leading manufacturers, managing their lines for Canada’s top hardware retailers, big boxes and mass merchandisers.

Contact Dave Leslie at 905-702-9443, to find out how Noral can boost your sales in Canada. http://www.noralmarketing.com
(01/05)

 

**********************************************************************************

 MARKETPLACE

 

Manchester Tank
NORTH AMERICA’S “PREMIER MANUFACTURER”

of Propane Cylinders

NOW available in Canada

(5 lb. through 420 lb.
propane cylinders available)

. Recognized Market Leader .
. Unsurpassed Quality .
. Reliable Delivery .
. Outstanding Customer Service .

Contact us today for more Information
www.Mantank.com


**********************************************************************************
SELL YOUR COMPANY – OR BUY ONE – WITH HARDLINES CLASSIFIEDS!
DO YOUR EXECUTIVE SEARCH, FIND NEW LINES OR GET NEW REPS IN THE HARDLINES MARKETPLACE.

ONLY $2.60 PER WORD FOR THREE WEEKS IN THE CLASSIFIEDS.
TO PLACE YOUR AD, CALL ISABEL BISONG AT 416-489-3396 OR
EMAIL: isabel@hardlines.ca

Hardlines is published weekly (except monthly in December and August)
by McLARNEYCOM
542 Mount Pleasant Rd., Suite 302, Toronto, Ontario, Canada M4S 2M7
© 2005 by Michael McLarney.
HARDLINES™ the electronic newsletter hardlines.ca
Phone: 416.489.3396; Fax: 416.489.6154
Michael McLarney, Editor & Publisher: mike@hardlines.ca
Beverly Allen, Director of Sales & Marketing: bev@hardlines.ca
Isabel Bisong, Circulation Manager: isabel@hardlines.ca
______________________________________________
THE HARDLINES “FAIR PLAY” POLICY:
Reproduction in whole or in part is very uncool and strictly forbidden and really and truly against the law. So please, play fair! Call for information on multiple subscriptions or a site license for your company. We do want as many people as possible to read Hardlines each week – but let us handle your internal routing from this end!
______________________________________________
Subscription: $241 (Canadian subscribers add $16.87 GST = $257.87 per year/ GST #13987 0398 RT). Secondary subscriptions at the same office are only $38 (Canadian subscribers add $2.66 GST = $40.66). Ask about our reduced rate for branch offices. You can pay online by VISA at our secure website or send us money. Please make cheque payable to Hardlines/McLarneyCom.