TORONTO — Canadian Tire is focusing on improving the customer experience in its stores, according to its chief operating officer. In an interview with Financial Post, Allan MacDonald explains that in the past “a misalignment between our capabilities and our expectations” left customers dissatisfied and harmed the brand. Now, he says, the firm is building employee cohesion to deliver a better experience, even if it isn’t an easy feat with 50,000 staff nationwide.
Canadian Tire pushing customer service: COO
Most Recent
Most Read
Hardlines Conference goes west in 2023
Thu, June 30th, 2022
Spectrum Brands sales team sees transitions
Thu, June 30th, 2022
Napoleon CFO promoted to president
Thu, June 30th, 2022
Quebec hardware stores spared inventory glut
Thu, June 30th, 2022
TIMBER MART welcomes B.C. member
Wed, June 29th, 2022
Experts forecast summer drop in lumber prices
Wed, June 29th, 2022
Inflation, housing prices squeeze renovations
Tue, June 28th, 2022
spoga+gafa attendance rebounds
Tue, June 28th, 2022
Featured Classified: Kidde Canada
Tue, June 28th, 2022
Intertape Polymer cleared to go private
Mon, June 27th, 2022