The largest private employer in the world has been testing AI to help its employees to serve customers. Walmart employees at a store in New Jersey, among others, use a special app to gauge what needs restocking, plotting the most efficient route they should take between the stockroom and the shelves. The app shaves 30 percent off employees’ time to complete restocking tasks, the company has said.
Quartz, a news site, says that it has been told that Walmart employees are asking the app 600,000 questions a week—mostly on behalf of customers. Walmart has said that, within five years, 65 percent of its stores will have this technology.