The Building Supply Industry Association of British Columbia (BSIA) has launched a pioneering mentorship program. It aims to address the challenges posed by the industry’s dynamic landscape, especially with numerous business owners entering retirement.

The association acknowledges the role mentorship plays in shaping the future of the building supply industry, so it’s made a big investment of time and resources to get this new program up and running. With it, the BSIA aims to elevate mentorship to a structured and essential component for the industry’s sustainability.

Carson Pue, a seasoned expert in coaching and mentorship, has been recruited to lead the charge in crafting the training platform for mentors. He is working with Sofia Friesen and together their expertise provides the foundation for the training program. It’s designed to empower mentors to build and expand on the skills that will foster growth in the younger generations.

A mentorship toolbox is included with the program, offering practical resources for mentors after the training is finished. The toolkit encompasses a wealth of knowledge, strategies, and best practices that mentors can utilize to navigate mentorship effectively.

Upon successful completion of the mentorship program, participants will be awarded a certificate, providing tangible recognition of their commitment to advancing within the building supply industry. This not only signifies a personal achievement but also highlights the value placed on mentorship within the broader professional community.

The BSIA hosted the Mentorship Introduction event for the first wave of mentees on Feb. 7. It was led by Pue and sponsored by PowerHouse Building Solutions and Crown Building Supplies.

Pue’s presentation sparked a sense of shared purpose and determination of all the opportunities that are ahead. As the event concluded, mentors and mentees alike left with a renewed sense of motivation and enthusiasm for the journey that lay ahead.

(For more information about the BSIA Mentorship program, please contact the BSIA directly or call 604-513-2205.)

The Western Retail Lumber Association’s latest annual Building & Hardware Showcase, held in Winnipeg last month, featured a dynamic keynote speaker. Lauren Johnson is a mental performance coach and public speaker who has worked with top professional athletes, including the New York Yankees baseball team.

Her presentation at a morning breakfast event was titled, “Achieving Extraordinary Results.” It focused on one’s ability to turn plans into decisive actions through high-level decision making.

One of the things that keeps people from reaching the next level of empowerment and decision making is the impulse to hold onto old ways of thinking. Johnson challenged her audience to look at their own “maps” and question how to change that map to better confront change.

“You have to apply change to your old map,” she told the audience. If you’re not adjusting and not asking how everything is changing day to day, then your attitudes toward coping become out of date.

Often, people will stand by and let change happen without them. Even people who are willing to confront that change often hold off until the need is too great. “Don’t wait until there’s a big gap in where you are and where you should be,” she said. Ask yourself: “What did I do well? How can I do better? And what did I learn?”

But you can’t wait for someone to instill these attitudes in you. “You have to own these. Do them for yourself.” If you’re trying to please someone else or simply go through the motions, your efforts won’t succeed. “Development will only happen if you choose to do it.”

Johnson concluded by urging the audience to take responsibility for making change themselves. “If you want to be unstoppable, you have to be accountable,” she said. “Mindset is everything.”

By HR and health & safety consultancy Peninsula Canada

January, often associated with setting new goals and resolutions, poses challenges due to post-holiday and seasonal blues. Employers can implement several strategies to foster a positive workplace and motivate staff. If feasible, introducing flexible work schedules allows employees to better manage the challenges posed by shorter days and inclement weather, promoting a healthier work-life balance.

Incorporate wellness initiatives that prioritize both physical and mental health among your team. Make sure your team is well-informed about the available in-house resources dedicated to nurturing their mental well-being. If your company currently doesn’t offer an employee assistance program, make sure you provide information on external resources they can turn to for a holistic approach to well-being support.

Bring your staff together through team-building activities or themed events. These can help maintain a fun workplace, boost morale, and create a supportive work environment. Additionally, recognition and appreciation are powerful motivators. Acknowledging good work makes employees feel seen, valued, and appreciated. You can bring the team together by celebrating the success of their colleagues.

Lastly, open communication channels, where employees can express concerns and feedback, will ensure you provide a supportive platform, one that makes everyone feel heard and valued during the winter months.

Peninsula is a trusted HR and health and safety advisory company, serving over 6,000 small businesses across Canada. Clients are supported with ongoing updates of their workplace documentation and policies as legislation changes. Additionally, clients benefit from access to a 24/7 employer HR and OHS advice line and coverage on legal through the Peninsula Protect service promise.

Donald Cooper is a Toronto-based speaker and business coach. Using his vast experience as a manufacturer (Cooper Canada sports equipment) and an award-winning retailer, Cooper has helped hundreds of companies in over 40 industries around the world to create compelling customer value, clarity of purpose, and long-term profitability.

While tech is a fast-growing, ever-evolving aspect of business, it’s also engaging, challenging—and fun. But lining up the personnel to manage the tech side of your business can come down to identifying distinct roles that should handle tech. There are at least two quite different types of business technology that every business must embrace. Because they’re so different, it’s unlikely that one technology person will be an expert in both areas.

The first we’ll call “operational technology” that will help you achieve world-class operating efficiency in each part of your business. With every industry and market being so intensely price-competitive, world-class operating efficiency is your only hope of profitability. Do you have an operational technology hero?

The second kind of technology we’ll call “marketing technology” that will help you understand, serve, and communicate with customers as a group—and customers as individuals. This will include the technology of:

• delivering extraordinary customer experiences
• creating databases of customers, prospects, and key influencers
• website creation and maintenance
• communicating with customers through blogs or e-newsletters, social media, and apps
• data mining (and lots more stuff that many of us simply don’t understand yet)

Now, it may not be quite that simple to break down for your company. In some businesses, there may be more than two types of technology that must be embraced and those businesses will need to align themselves with an expert in each of those areas. For example, in some industries, the technology of exotic new raw materials may be the key to success. In other industries biotechnology or nanotechnology may be key.

Tom Newton is an executive coach. As head of Trillium Executive Coaching, his focus is providing direction for the boss. “I help people—leaders who are growing in their position as they navigate change, helping them go from where they are to where they want to be.”

He has a firm grounding in the hardware industry, having been formerly with companies like ODL Inc., M-D Canada, and Colonial Elegance. From there, he pursued studies and got re-educated in a new career. He is now a professional certified coach (PCC) accredited by the International Coaching Federation, and has graduate certificates from Royal Roads University. His industry-specific background means he finds himself working with a lot of companies in the home improvement industry, and he admits he finds this industry more interesting than other sectors he has consulted with.

Newton has helped many home improvement retailers cope with the fallout of a flat year in 2023, following two years of explosive growth. As sales levels fell, company leaders have had to adjust big time. “In talking with sales and marketing people in this industry, it’s really tough to navigate that right now.” For him, the challenge is to help business leaders take meaningful next steps. “How are we going to invest in our leaders and how are we going to help them grow?”

Newton says his job is to help them find their way. “When you think about going to work, and who you work with and interconnect with, the coach should be the one person you can have a confidential conversation with, one that you might not have with your boss or even a close colleague.”

Mitch Wile is the president of The Cedar Shop, a Sexton-affiliated contractor store in Calgary. He’s spent 51 years in the home improvement retail industry. With plans to retire next year, Wile decided to pay back the industry that has been so good to him. That’s why he provides mentoring for two high school students every year in an innovative internship program.

“We hear it all the time in our industry—businesses struggling to develop succession plans,” Wile says. “Retirement, hiring, and retention can all be scary words to hear or deal with. There is a solution to these problems and it’s the upcoming generations. There are passionate, eager-to-learn, and talented individuals out there. Like many of us, these young people need support, belief, and encouragement to reach their potential.”

Wile’s role now, as he sees it, includes offering that support. “As a leader in the business approaching the end of my career, I can be that person who helps to educate the next ones coming in.”

Last year, The Cedar Shop’s persistence paid off when the store became a part of the Calgary Board of Education Internship program. This was implemented in conjunction with the Alberta Government Careers program. Two Calgary high school students worked at the store on select mornings over 10 weeks to learn the ins and outs of the lumber business, “while also bringing their own ideas to the table,” Wile adds.

The students told Wile about the importance of TikTok to reach their age cohort. “I’d never even heard of TikTok!” Wile admits. The students were put in charge of managing The Cedar Shop’s TikTok channel. “The incredible success of our program with our two interns and the support of companies such as Metrie has convinced the government to finance this program for the next three years. I wish I had something like this when I was in high school.”

Last year, Wile presented the internship program at Sexton Group’s Alberta regional meetings. Six more Sexton members started looking to hire students. Two more Calgary students are all ready to begin the program at The Cedar Shop starting next month.

By HR and health & safety consultancy Peninsula Canada

As the new year unfolds, it’s a great time for businesses to reassess their objectives and strategies for the year. Starting the year off strong will not only help set up your business for success, but will also help build a solid foundation for growth and resilience. Below are some important tips for how businesses can kickstart the new year effectively.

Reflection is key. Learn from past experience, celebrate achievements, and pinpoint areas for improvement. This reflective analysis provides invaluable insights to foster continuous improvement and keep the businesses running smoothly.

Set clear and achievable goals. Plan out short-term and long-term objectives that are aligned with the company’s vision for the new year. Whether it’s releasing new tools or enhancing the overall business operations, well-defined goals serve as a road map for the business. It will also ensure that all projects point to one common goal.

Communication is crucial for any business. Whether you’re engaging with employees or customers it’s important to be aligned. Transparent communication creates a unified sense of purpose, rallying the organization toward common objectives.

Invest in employee development. Training programs and skill-building initiatives contribute to a more capable and motivated workforce. A well-skilled team is better equipped to adapt to market changes and enhance productivity.

We’ve all seen the increase in technological advances and the benefits associated with them. Embrace innovations that are relevant to your specific industry. Innovations in tech can enhance efficiency. That in turn will help you improve customer experiences and give you a competitive advantage.

The approach of the new year is the perfect time for businesses to reflect and set goals. By strategically approaching the new year, businesses position themselves for success, growth, and sustainability in a dynamic business landscape.

Peninsula is a trusted HR and health and safety advisory company, serving over 6,000 small businesses across Canada. Clients are supported with ongoing updates of their workplace documentation and policies as legislation changes. Additionally, clients benefit from access to a 24/7 employer HR and OHS advice line and coverage on legal through the Peninsula Protect service promise.

Pierre Battah is an award-winning author and workplace leadership specialist. He is a long-time workplace columnist for CBC/Radio-Canada, a TEDx presenter, a former senior manager in HR, and was previously an associate professor in management. He holds an MBA and several professional designations. He is the new executive-in-residence and moderator at the Wallace McCain Institute for Entrepreneurial Leadership, and he recently received Rotary International’s highest distinction, the Paul Harris Award for outstanding contribution to the community. Battah’s book, Humanity at Work, Leading for Better Relationships and Results, won gold at the U.S. Nautilus Book Awards in 2020—and is a great read. 

When the Atlantic Building Supply Dealers Association reprised its annual HR Conference in November, bringing Pierre Battah back to the stage was a no-brainer. Battah had given a full workshop at the first ABSDA HR Conference in 2022 and it was nothing short of a goldmine of valuable information and insights.

This year’s presentation was just as engaging. Battah gave each table of delegates a set of tasks and challenges through the morning. At the heart of his talk was the need for communication. Not full-on all the time, but tailored to the situation. And that includes communication that addresses conflict within the team, something too many leaders are reluctant to face.

“We can lose people if we’re not prepared to have the difficult conversations,” Battah said. These tough conversations help get to the heart of which issues are divisive for a team. “A lot of what we do as managers is trying to get everyone on the same page.”

Those questions, he says, should be part of your communication style right from the start, including interviews during the hiring process. When hiring, be up front about the opportunities and the challenges that can be expected in the job and with your company. But be clear as well about the opportunities that will help the candidate’s career when she joins your company.

But good communication is a two-way street. That’s why Battah offers this bit of hiring advice: “Give 10 reasons why they’ll want to work for you. Then ask the candidate to provide 10 reasons why they want to work for you, as well.” Next, he says, wait for the answer. Let the candidate reply in their own way.

“We have to ask questions. Then we have to shut up. People need to be heard and listened to.”

The Atlantic Building Supply Dealers Association held its second annual HR Conference last month, bringing together experts on hiring and recruitment with a room full of dealers looking for ways to cope with the ongoing shortage of available workers.

“It’s a perfect storm of aging demographics and a new generation coming up,” said ABSDA president Denis Melanson in his opening remarks. He added that 34 percent of the population in Atlantic Canada is now 62 years or older, and where the new workers will come from is a serious concern for this industry.

The venue was the Halifax Convention Centre and more than 100 delegates attended.

Melanson and his team created the HR Conference in response to a survey of members that pointed to hiring issues as pain points for the membership. The issues included recruitment, onboarding, and what kinds of policies are in place to help individuals along in their careers. “It identified some glaring gaps, but in turn it provided some opportunity for us as an association to provide services.”

The morning was devoted to a hands-on workshop conducted by HR expert and workplace issues expert and author Pierre Battah. He managed to keep the audience riveted for the entire morning. (Scroll down to see more from Pierre in “Ask an Expert” in this issue.—Editor)

Julie Melanson is an HR consultant with JMC HR Consulting in Moncton, N.B. She took to the podium after lunch to share some tips and guidelines for hiring and retaining staff with her “HR tool kit.” Stressing the need to create a positive and welcoming environment for your candidates right from the start, she reminded the audience that some people can be extremely nervous during a job interview. “It’s not something we do very often.”

Sharing your story can be powerful.

We started Hardlines HR Advisor in the middle of Covid, as we saw the investment in human capital, namely, your coworkers, come to the forefront. Covid fractured our psyches and bent our lives in painful directions. But through it all, we had to show up for work.

Our mandate is to provide information and intel to help this industry stay current and competitive. Through the pandemic, we realized we needed to address the people side of our industry as well as the merchandising trends and corporate takeovers and the latest product innovations.

So, we started sharing stories of companies and individuals on the HR side of the equation. Many HR leaders have stepped up to support us. Consultants and coaches have taken time to share with us their expertise and insights, including Sarah McVanel, chief recognition officer at Greatness Magnified. But one blog post she sent out earlier in the fall really stood out for me. In it, she shared a story of being bullied throughout her life. I thought: no way. Sarah is so together, so grounded, so professional. She didn’t get bullied.

Then I read the post. I was so wrong, my assumptions so off-track.

McVanel started out her post with this:

“The strongest injustices you experience in your formative years influence your life purpose. For me, it was bullies. Oh man, I cannot handle a bully! I was bullied my whole life. And I’ve dedicated the rest of my life to helping spread recognition as one powerful way to help create toxic-free zones. Let me share a bit of context so you can see why it’s an unwavering, non-negotiable, unchangeable mission of mine and everyone here at Greatness Magnified.”

She went on to share a litany of incidents that typified the treatment she received regularly from fellow classmates, first in elementary school, but continuing through high school. The ill treatment even carried over to the workplace, including one boss “who might have been Satan’s mother.” Wow.

I sent her a note thanking her and she replied with even more detail of the cruelty she faced. That resulted in another blog the following week. There, McVanel dug even deeper into her own story, and how pervasive and detrimental bullying can be—any kind of bullying.

(I encourage you to take a few minutes from your busy day to read her account.—Michael McLarney)