NRHA Training


The North American Retail Hardware Association has been serving the needs of independent hardware retailers in Canada and the United States for more than 108 years. Our purpose is to help independent home improvement retailers become better and more profitable merchants. We accomplish this goal by providing members with a wide array of educational and training programs, financial management resources, and human resource tools that are all available online with unlimited access … all with your NRHA membership.

NRHA CANADA – What You Get for Your Membership

As a member of the North American Retail Hardware Association you have unlimited access to a number of valuable training and information resources provided through the members-only portion of These include:

ScreenHunter_52 Jun. 11 11.47Basic Training Series
The Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge programs that provides employees with the skills and confidence they need to be successful on the sales floor or in the lumberyard. Each course includes upselling and add-on selling techniques, selling skills, product photos and descriptions, frequently asked questions and merchandising techniques, with a focus on eight core hardline categories in the Basic Training Course in Hardware Retailing, and nine building materials modules in the Basic Training Course in Building Materials.

Selling Skills & Customer Relations
This course teaches employees the basic selling skills needed for delivering top-notch customer service. It covers topics on how to make a good first impression, how to deal with customer complaints, how to overcome objections and close a sale and much more.

Retail Merchandising
Proper merchandising helps a store improve sales, so it is essential that every employee be familiar with best merchandising practices. This course will help employees understand merchandising fundamentals and what they can do to maximize the impact of every display.

Project PRO
ScreenHunter_54 Jun. 11 11.56
Increase transaction sizes and customer service with Project PRO, a project sales training program. Employees will learn how to complete and sell 15 of the most common DIY projects, improving their ability to relate to your customers’ needs and positioning them as project experts.

Loss Prevention Training Series
Ensure a safe, secure and profitable store by having your staff members partake in the following programs:

  • Internal Theft Prevention – designed for manager and owners.
  • External Theft Prevention – for sales associates, cashiers and managers.
  • Store Safety – all store personnel can learn from this module.

Our Three Pennies of Profit

ScreenHunter_53 Jun. 11 11.54
One of NRHA’s longest running training programs, this 15-minute video is designed to communicate the fundamental elements of profit and loss to employees. Great for new hires or as a refresher course for longtime employees, this video is sure to make an impact.

2014 Cost of Doing Business Study
The 2014 Cost of Doing Business is the latest industry benchmarking study allowing you to compare your company’s financial results to industry averages. In addition to the complete report you also have exclusive access to the study’s online calculator, which allows you to quickly and easily plug in your company’s financial results and compare to industry averages like never before.

Employee Compensation Report
Back by popular demand, NRHA has conducted a brand new Employee Compensation Report that is now available on Now members have the opportunity to compare 2014 payroll and typical salaries by job title, size of operation, type of market and store type with the rest of the industry. The study also includes information on uses of bonuses, insurance and retirement benefits, paid vacation and days off, employee training allocations and much more.

Retail Management Certification Program Discount
As a member, you receive a $1,000 discount on tuition for NRHA’s Retail Management Certification Program. Created by independents for independents, this in-depth, college-level program developed in conjunction with Butler University, to develop strategic leadership and retail management skills of key, high-potential future leaders of your business. Core benefits of the program include the development of leadership and retail management skills, receiving one-on-one business coaching, building a network of peers that will last a lifetime and the completion of a major business improvement project. For more information on the program, visit

Industry Research and Studies
Membership also offers you access to an archive of NRHA and Hardware Retailing magazine research reports and studies, including topics such as:

  • Merchandising for Profit
  • What Customers Want
  • Human Resource Handbook

Click here to get the latest Canadian news from Hardware Retailing magazine!

For more information about NRHA click here.

Become a Member of NRHA Canada

Membership is available to any independent hardware or home improvement dealer in Canada for the incredibly low cost of just $295 per year. If you have more than one store, additional stores can be added for only $95 per year. There is no limit to the number of staff you can sign up at each store for that membership fee. Click here to apply now!

If you’re a dealer, you can join now.